Complete FAQ listing
A complete listing of all our current Frequently Asked Questions
All categories / Accessibility
Queries about facilities and services for students with disabilities or specific learning needs
- Are there any tips for participating in Zoom meetings?
- Are there any tips for hosting an accessible Zoom Meeting?
- What accessibility features does Windows 10 have?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- Can I add onscreen subtitles to any online video?
- How can I enlarge what I see on my computer screen on Windows?
- What accessibility features exist on Apple Mac Devices?
- What assistive software is available on campus for users with disabilities or learning needs?
- Does Office 365 have accessibility features?
- Have you any information on Dyslexia?
- How can I capture my lectures?
- How can I increase the font size in my browser if I am having trouble reading the text on a web page?
All categories / Computer accounts
Registering for username / email address, additional accounts, eligibility, external charges
- Why does my computer lock if I'm away from my desk for a few minutes?
- How can I change my PC password?
- Okta FAQ
- What characters can I use in my password?
- I have forgotten, or don't know my username and/or password. What should I do?
- Why have I lost some of my windows settings since changing my password?
- How do I change the password for a role-based account?
- When I tried to use a PC I was told my registration has expired. What can I do?
- How can I connect to the staff group G: drive on my PC?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- What computing facilities can I access from my bedroom on campus if I bring my own laptop / computer with me?
- My name is spelt incorrectly in the central staff/student database - how can I have it corrected?
- What happens if I forgot to logout? Is there a timeout?
- Is it possible to log someone else out of a PC?
- I have received an email asking me for my username and password. What should I do?
- I am a member of staff leaving the University. When will my IT Services account close?
- Why can't I access the Web of Knowledge from my home computer?
- If I intermit or temporarily withdraw, can I still use my computing account and email?
- If I become a continuation student, can I still use my computing account and email?
- During my year abroad, will my computing account be kept open?
- Is my BSMS username for using the computers on the Sussex campus the same as the username I use on the Brighton campus?
- Can I keep my Sussex email address and IT account when I leave the university?
- When I retire can I keep my computing account / username / email address or access the Internet from IT Services PCs?
- You have emailed me to say that my computer account will close as I am no longer a student at Sussex. I am however carrying out a project with my old department. How can I keep my computer account?
- How can I get an additional computing account that can be used by more than one person for dealing with departmental email?
- How do I find my candidate number, which I need to put on my submission?
- I'm visiting from another University - can I connect to the internet or use your computing facilities?
- I appear to have two IT Services accounts which is confusing. How can I close one?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff in IDS, should I get a IT Services computing account?
- I am a BSMS student living on the Sussex campus, what computing facilities can I access from my bedroom if I bring my own laptop / computer with me?
- How long does it take for IT Services to set up a computing account for me?
- How do I get a computing account / email address / access to the Internet? Do I have to register with IT Services?
- Can I get a second computing account?
All categories / Computer accounts / Compliance / misuse
Topics concerning activity that contravenes the University Regulations for use of computers
- The Internet is being used to bully me. What should I do?
- I have received an email asking me for my username and password. What should I do?
All categories / Email and calendaring
Questions about using email and calendaring clients as well connecting from home or mobile devices.
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- I am a student completing my studies. When will my IT Services account close?
- I have received an email asking me for my username and password. What should I do?
- How can I check my Sussex email and calendar on my phone or tablet? Use the Outlook mobile app.
- Mimecast is holding an email from me - how do I release it?
- How can I send and receive encrypted attachments?
- I need to use Modern Authentication, but I can't upgrade to the latest iOS or iPadOS version?
- Why do I have to use a passcode and give permission for the University to wipe my mobile phone when setting it up to use the staff/researcher (Exchange) email system?
- How can I check who has access to or change the access in my Outlook Room Calendar?
- Why do emails get held by DMARC security policies?
- DMARC Compliance for 3rd party emailing tools
- Why can't I use a role-based account?
All categories / Email and calendaring / Addresses
Questions about Sussex email addresses.
- What is meant by my "official" Sussex email address?
- Can I have my Sussex email address changed?
- Can someone from outside Sussex send mail to me, just using my username?
- What is my Sussex email address?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
All categories / Email and calendaring / Forwarding, autoreplies and filtering
Automatically sending mail to another address, replying to messages when away from Sussex, processing incoming mail
All categories / Email and calendaring / Remote and mobile access
Accessing email from home, campus bedrooms, ISP accounts, abroad and from mobile devices
- I need to use Modern Authentication, but I can't upgrade to the latest iOS or iPadOS version?
- Can I read my university email using an iPhone?
- Why do I have to use a passcode and give permission for the University to wipe my mobile phone when setting it up to use the staff/researcher (Exchange) email system?
All categories / Email and calendaring / Spam, email abuse
Misuse of email, unwanted email, other abuse
- Is there any policy on internal junk email and spamming?
- I have received an email asking me for my username and password. What should I do?
- Mimecast is holding an email from me - how do I release it?
- Why do emails get held by DMARC security policies?
All categories / Email and calendaring / Other email applications
Email programs other than the standard recommended clients
- I need to use Modern Authentication, but I can't upgrade to the latest iOS or iPadOS version?
- How do I configure Thunderbird and other email apps for Modern Authentication?
- DMARC Compliance for 3rd party emailing tools
All categories / Email and calendaring / Other email applications / Mail and Calendar on a Mac
Using Mail and Calendar applications on a Mac with the Sussex system.
- I need to use Modern Authentication, but I can't upgrade to the latest iOS or iPadOS version?
- How can I add my Sussex Direct timetable to Calendar on my Mac?
All categories / Email and calendaring / Outlook
Using Outlook with the Sussex mail system
- Outlook's Search function has stopped working.
- Outlook cannot connect to Exchange
- How to repair your Outlook profile, for example if you're unable to send email
- Where to configure pronouns
All categories / Email and calendaring / Outlook / Calendaring
All categories / Email and calendaring / Outlook / Folders
Use of mail folders in Outlook
- How to use Outlook Data Files to make offline copies of mail folders
- Outlook's Search function has stopped working.
All categories / Email and calendaring / Outlook / Installation
Installing and setting up Outlook
All categories / Email and calendaring / Outlook / Logging in
Logging in and authenticating to Outlook
- I need to use Modern Authentication, but I can't upgrade to the latest iOS or iPadOS version?
- Outlook cannot connect to Exchange
All categories / Email and calendaring / Outlook / Options
All categories / Email and calendaring / Outlook / Sending messages
- How to repair your Outlook profile, for example if you're unable to send email
- Where to configure pronouns
- What are my email quotas and message limits?
All categories / Email and calendaring / Webmail for students
Use of Webmail facility (Roundcube)
All categories / Email and calendaring / Webmail for staff and researchers (OWA)
Use of Outlook Web App webmail facility for staff and researchers
All categories / Internet
Various aspects of using the World Wide Web such as searching techniques, bookmarking, creating HTML pages, using browsers and plugins
- Can past exam papers be viewed on the Web, from home?
- What is Shibboleth?
- Chrome will not load Java or Silverlight.
- What is Sussex Direct?
- What are the orange icons that appear on some web pages?
- How can I get access to a Google doc someone has shared with me?
- How can I find a file I saved from the web using Firefox?
- Can I access the electronic journals from my home, off campus?
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- I keep getting a message asking if I would like to update Firefox or Firefox Add-ons. How can I stop this happening?
- I keep getting a message asking whether I would like Firefox to be my default browser. How do I stop this happening?
- I am using Internet Explorer 9 (Windows 7) - how do I change the search provider from Bing to Google?
- How can I connect a Raspberry Pi to the wi-fi at Sussex?
All categories / Internet / Browsing
General information about accessing sites on the WWW using a (non-specific) web browser
- How can I increase the font size in my browser if I am having trouble reading the text on a web page?
- There is a very long page on the Web and I only need a small section of it. In Internet Explorer is it possible to print only a part of the page?
- Chrome will not load Java or Silverlight.
- I have found a link to an Acrobat PDF document I want to read but my computer hangs when I click on the link. What should I do?
- Why can't I access the Web of Knowledge from my home computer?
- Is it possible to extract some information from a journal article that is available as a PDF and has been opened in Acrobat Reader?
- Mimecast is blocking a link I am trying to access online, can I unblock it?
- How can I set up Google Scholar to find resources in Sussex Library?
- What are the orange icons that appear on some web pages?
- How can I find a file I saved from the web using Firefox?
- How can I use Google to search for something on the Sussex website?
- Can I use Google Chrome on a Sussex PC?
- How do I transfer an e-book to my iPad?
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Why is Ecosia the default search engine in Microsoft Edge?
- How to change Font in Google Chrome - To improve viewing Ivanti Helpdesk system
- How to change Font in Microsoft Edge - To improve viewing Ivanti Helpdesk system
All categories / Internet / Creating web pages
Personal web pages, design of web pages
All categories / IT Services at Sussex
Details of Sussex-specific aspects of the services available
- Can past exam papers be viewed on the Web, from home?
- Okta FAQ
- How can I search the University of Brighton Library Catalogue?
- How can I get help with using Web of Knowledge or the other online resources in the Sussex Electronic Library?
- What is Lexis Library?
- I keep being asked to log in to Adobe applications on my Sussex computer, how do I resolve this?
- How can I access the Gartner Research Reports?
- What is the ITS texting Service?
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- I am a member of staff. How do I have my workstation upgraded to a newer model? Who do I contact to request a workstation upgrade?
- I am a researcher. How do I get a computer workstation bought from my research grant?
- How can I find out when computer rooms are booked for teaching?
- How do I log my attendance using the Sussex Mobile app?
- How can I find my workstation's name?
- How long are Zoom recordings stored for?
- Can I log in to the Chrome browser?
- How do I set a default printer on a Windows 10 staff PC?
- How can I ensure my Canvas e-submissions go smoothly?
- Which chat and collaboration platforms should we be using for University business?
- What are the App Support Development team working on
- How do I log in to CareerHub?
- Multi-factor Authentication FAQ
- How to view saved passwords in your browser.
- How do I fix Global Protect VPN?
- Unable to open CMS documents fix
- Troubleshooting Panopto in Teaching Spaces
- Access your Microsoft Office Apps through OneDrive
- How to restore an archived Panopto video
- Access Home Drive (N) using Filezilla
All categories / IT Services at Sussex / Administration
Topics such as registration, reporting faults, and booking cluster rooms
- How can I use the video projector installed in one of IT Services's bookable cluster rooms for teaching?
- I have just registered, but the system shows my university email address as the same as my personal email address. Why is this?
- How do I book a computer room with PCs for a class or conference?
- What are the keycodes / door access codes for the 24 hr PC rooms in Shawcross, the Pevensey building and the John Maynard Smith building?
- What is the door access code / keycode number for accessing the 24 hr computer room in the John Maynard Smith (Biols) building, near the Medical School, on the Sussex campus?
- Where can I find a free PC on campus?
- Why can't I use one of the free PCs in a room which is booked for a class? There are only a few students being taught in the room, and there are many PCs not being used.
- Students who submitted late work claim mitigating evidence due to campus wide computer crashes. Can I verify if there were problems?
- Where can I go to see someone to speak to, for help and support related to computing problems on IT Services PCs
- Okta FAQ
- What computing facilities are available to delegates attending conferences and events at Sussex?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- I am a student completing my studies. When will my IT Services account close?
- I am a member of staff. How do I have my workstation upgraded to a newer model? Who do I contact to request a workstation upgrade?
- I am a researcher. How do I get a computer workstation bought from my research grant?
- How do I take a register using the Sussex Mobile app?
All categories / IT Services at Sussex / Training
Details of IT training available and how to book places
- Can I use IT Services PCs to learn a foreign language?
- How do I cancel an IT Services Training course?
All categories / IT Services at Sussex / Using Equipment in General Teaching Space
Audio-visual equipment available in General Teaching Space
- How can I capture my lectures?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How can I record and webcast my teaching session using the equipment in the teaching rooms.
- Access your Microsoft Office Apps through OneDrive
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Data Projection
- Can I use my own laptop with the installed data projectors in seminar and lecture theatres ?
- On what media should I bring my presentation to use with the theatre/seminar room PCs?
- The PC image appears on the computer monitor, but not on the projection screen. What is wrong?
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Video and DVD Projection
- My DVD is playing in a teaching room, but there is no sound. Why?
- My DVD is not UK Region 2 (i.e. American, Australian, etc.), will it play in a teaching room?
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / VHS/DVD Playback
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / PCs and Network Access
- Can I get internet access from the PCs installed in teaching rooms?
- Can I access my Documents folder (N Drive) from the PCs installed in teaching rooms?
- When I try to log in to a teaching room PC I get an error message saying that the 'tree or server cannot be found'. Why?
- The GTS computer seems very slow when logging in just after I have turned it on. Why?
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Windows 10 only lets me select a non-English language once. How do I select this language the next time I log in?
All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Lecture Capture
All categories / IT Services at Sussex / Computer cluster rooms
Information about the generally available computer rooms around campus
- What assistive software is available on campus for users with disabilities or learning needs?
- How can I enlarge what I see on my computer screen on Windows?
- How can I find out when computer rooms are booked for teaching?
- Can I use a USB memory stick on IT Services Cluster PCs?
- What printers are available in the clusters?
- How do I book a computer room with PCs for a class or conference?
- What is the door access code / keycode number for accessing the 24 hr computer room in the John Maynard Smith (Biols) building, near the Medical School, on the Sussex campus?
- Why can't I use one of the free PCs in a room which is booked for a class? There are only a few students being taught in the room, and there are many PCs not being used.
- What are the keycodes / door access codes for the 24 hr PC rooms in Shawcross, the Pevensey building and the John Maynard Smith building?
- Windows 10 only lets me select a non-English language once. How do I select this language the next time I log in?
- How can I access my Mediafiles folder from a Windows computer on campus, and how can I create add this shortcut to my Windows desktop?
- Visual Studio 2017 License Error/License Expired Issue
- Why is Ecosia the default search engine in Microsoft Edge?
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at Sussex?
- I keep being asked to log in to Adobe applications on my Sussex computer, how do I resolve this?
- How do I create a Django project?
- How to activate Maxon Cinema 4D on the University computer?
All categories / IT Services at Sussex / Conferences
IT Services information for delegates attending conferences held at Sussex
- I am staying in a student bedroom and have brought my laptop, can I access the internet?
- What computing facilities are available to delegates attending conferences and events at Sussex?
- How do I book a computer room with PCs for a class or conference?
- I'm visiting from another University - can I connect to the internet or use your computing facilities?
- I am a conference delegate. Can I connect to the internet using my own laptop?
- How do I stop Microsoft Teams from Auto Starting when I login to a Windows PC
All categories / Personally owned computers and equipment
Advice and guidance regarding your own equipment, including details of how to connect it to Sussex networks
- Can I connect my own laptop or PC to the Internet via the campus network?
- Can you advise me on buying my own computer?
- The time on my Windows PC is wrong. How can I correct it?
- Why can't I access the Web of Knowledge from my home computer?
- Are imported Macintosh computers compatible with Sussex facilities?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- I am a student living on campus and am about to purchase a new computer. Can I give IT Services as the delivery address?
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Why can't I install software on my Mac?
- I am trying to register my laptop to use a wired access, but I only see a blank page, not the registration page.
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have a Macbook Air or recent Macbook Pro - how can I connect to the wired access connection?
- Can I connect my Kindle to the campus network?
- Can I open iWork Pages files on IT Services iMacs?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- How can I access my G:drive files from my laptop or home computer?
- How should I encrypt my laptop?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- You receive an error message when starting the SPSS License Authorization Wizard
- Dell Optiplex 7010 running Windows 10 freezes when when exiting full screen video view, such as YouTube videos, in Chrome
- Can Mindview be installed on personally owned computers?
- How do I resolve problems accessing Canvas resources with Safari?
- Storing OneNote Notebooks in OneDrive
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wired internet access
Details of the wired network in the residences and student connectivity in general
- Can I share my Macbook's wired access connection with wi-fi devices in my room?
- Can I connect my own laptop or PC to the Internet via the campus network?
- Can I connect to the network with my games console or smart TV (e.g. Playstation or Xbox) to play games online?
- Can I use peer-to-peer client software on the wired access connection (e.g. BitTorrent, Kazaa, eDonkey, and Gnutella)?
- Why does the University provide wired connections in campus bedrooms as well as wireless?
- Why do I have to install a patch before I can use Skype?
- How can I share my wired access connection with wi-fi devices in my room?
- I am trying to register my laptop to use a wired access, but I only see a blank page, not the registration page.
- My Mac laptop was connected to the wired network but has now stopped working.
- How can I configure a computer using Linux to connect to the wired access?
- I have a Macbook Air or recent Macbook Pro - how can I connect to the wired access connection?
- I am trying to connect to wi-fi / residential network but I keep being asked for Additional Information. What should I do?
- How can I use the wired internet connection if my laptop doesn't have a network socket?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- I can't connect to eduroam - what can I do?
All categories / Personally owned computers and equipment / Software
Issues concerning the installation of software on personally owned equipment
- How can I obtain a Personal Copy of EndNote for use on my own or home computer
- I am a student, how can I get Microsoft Office to use at home?
- Can I add a new device or put new software on an ITS student PC?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have installed SPSS on my own MAC and the Authorization code doesn't work, what can I do?
- Can I open iWork Pages files on IT Services iMacs?
- I am having problems installing Nvivo on my PC, what can I do?
- How can I find a file I saved from the web using Firefox?
- I am a student, how can I get a copy of Matlab to use at home?
- How can I access my G:drive files from my laptop or home computer?
- Access Home Drive (N) using Filezilla
- How can I get a copy of the SMARTBoard software for my own laptop?
- You receive an error message when starting the SPSS License Authorization Wizard
- Can Mindview be installed on personally owned computers?
- Storing OneNote Notebooks in OneDrive
- Are there any online videos for using Microsoft Teams?
- Teams Calling user FAQ
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
All categories / Personally owned computers and equipment / Wi-fi
Queries about connecting personally-owned computers to the campus network using the wireless network
- Why do I have to register every time I want to use the wi-fi?
- Why do I have to install a patch before I can use Skype?
- What should I do if XpressConnect fails to connect with the error 'IP address was not acquired within the allotted time'?
- I am trying to connect to wi-fi / residential network but I keep being asked for Additional Information. What should I do?
- I have a wireless printer, can I connect it using wi-fi to my computer in my campus bedroom?
- How do I connect to the Conferences wi-fi network?
- Why is wi-fi only available in some parts of the campus?
- I can't connect to eduroam - what can I do?
- How do I reconnect my iPhone or iPad when the Wi-Fi certificate changes?
All categories / Printing
Details of printing services provided and how to pay for them
- What should I do to re-establish printing from my Linux computer (staff only)
- What should I do to re-establish printing from my Mac computer (staff only)
- How do I use the new MFD system?
- How do I install the new MFD print queue onto a Mac computer?
- How do I install the new MFD print queue onto an IT Services Linux computer?
- How do I install the new MFD print queue onto a Windows computer?
- What information should I include if I ask for help with a Multi-Function Device (MFD)?
- When I print to UoS_Secure_Print from Pages or Numbers for Mac, the printouts are blank
- My Windows 10 cluster room PC isn't showing the printer I need
- How do I set a default printer on a Windows 10 staff PC?
- Is there a record of the use I have made of IT Services printers?
- Can I put money on my Printing Account using a debit or credit card?
- I added money using my debit/credit card but this is not showing on my Printing Account Balance?
- I am leaving, can I get a refund of any money on my Printing Account I have not used?
- Is it possible to cut the cost of printing draft copies of my essay?
- What printers are available in the clusters?
- How do I select the correct printer?
- Can I print on both sides of the paper?
- The document I sent to the printer hasn't appeared, what should I do?
- Why am I having problems printing a document I am viewing with Acrobat?
- There is a very long page on the Web and I only need a small section of it. In Internet Explorer is it possible to print only a part of the page?
All categories / Software
Advice, guidance and help with using various software packages
- Why do I see a 'validation failed' message when trying to open Software Hub?
- How can I obtain software through IT Services?
- What software do IT Services general purpose PCs, iMacs and Linux have?
- Nvivo crashes when starting the program
- Unable to access Brighton University Citrix Portal
- Can some commands be executed each time Stata is started?
- Chrome will not load Java or Silverlight.
- SPSS or AMOS Authorisation Error
- Access Home Drive (N) using Filezilla
- Where can I get the SPSS manuals from?
- Why are Tools missing from Adobe Acrobat?
- Is it possible to install our own software on IT Services PCs?
- Can I install Python packages on a university cluster Windows computer?
- What text to speech software available?
- Which software can I use for mind mapping / brainstorming?
- I am a student, how can I get Microsoft Office to use at home?
- Can I install or uninstall additional software on my managed computer?
- Why can't I install software on my Mac?
- What assistive software is available on campus for users with disabilities or learning needs?
- Can I obtain NVivo, qualititative analysis software, to install on my own computer?
- Can I obtain ArcGIS, geographic information system, software to install on my own computer?
- Can I obtain LabVIEW software to install on a university machine?
- How can I enlarge what I see on my computer screen on Windows?
- I am having problems installing Nvivo on my PC, what can I do?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- Is there an EndNote Style for use by Sussex Students?
- Can I use the Zotero bibliographic software on an ITS Cluster PC?
- In Mindview why are some options missing from the toolbar?
- How can I access my G:drive files from my laptop or home computer?
- Why can't I find all the applications on the student desktop?
- Can I access Microsoft Azure Dev Tools (previously Imagine)?
- I have an error Error message Add-in template is not valid: N:\WindowsSettings\..\~Zotero.dot, how do I fix this?
- How do I resolve issues with joining a Microsoft Teams External meeting such as with University of Brighton.
- SMART Notebook 'My Gallery' content missing in version 16.
- Can I get training in using NVivo?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- Where are the Teams meeting recordings stored?
- How do I use Turning Point on my PC?
- When typing in Flash Builder a Lag is Observed after each Character is Entered
- What should I do if Adobe Reader crashes, stops responding or if I have other problems opening PDF documents using it?
- What reference software can I use at Sussex?
- Can I use Zotero with Word?
- How can I resolve the problems I have when running Ansys?
- Why do I see "You don't have access to manage apps" when I open the Adobe Createive Cloud Desktop application?
- I've been having problems when using ZoomText with Firefox. Can anything be done?
- How can I resolve the problems I have when running AVL?
- Can I save my own templates to be seen in Word when I use the New option?
- QuickTime Media Causing Problems in Nvivo on Windows
- How to convert a Media File with VLC
- QuickTime Player availability on University Workstations
- You receive an error message when starting the SPSS License Authorization Wizard
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- What should I do if Android Studio is prompting me to update on a student computer?
- How do I set up a web based survey using Qualtrics?
- How can staff and students access Adobe Creative Cloud (CC) apps and related services?
- How to start IPSA
- Visual Studio 2017 License Error/License Expired Issue
- Can Mindview be installed on personally owned computers?
- I receive a "not optimized..." message when running programs on a Mac
- Creating R Markdown and Notebook documents in R Studio on Campus Computers
- I've been asked to log in when I launched an Adobe application. What should I do?
- What apps are available in the Microsoft Store at Sussex?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on University Windows computers
- I receive an error when I try to save an R Studio file
- I am having problems Knitting to PDF documents in R Studio on University Windows computers
- Are there any online videos for using Microsoft Teams?
- How can I transcribe audio recordings?
- How do I activate a license for IntelliJ Ultimate on a campus mac?
- Teams Calling user FAQ
- Why is an app not working from Software Hub?
- How to activate Autodesk Products on Personally Owned Devices and off Campus.
- Acrobat DC is missing the 'Fill & Sign' Option
- How do I create a Django project?
- Unable to open CMS documents fix
- How do I use or roll back the new Adobe Acrobat?
- Padlet FAQ
- Solidworks features missing
- Nvivo displays a License Expired Message
- SPSS fails to activate and displays a 'License not valid' message
All categories / Software / Databases
- What are relationships in Microsoft Access ?
- What is SQL and what's it got to do with Microsoft Access ?
- What is the One to Many (One-to-Many) Relationship in Microsoft Access?
- Can I import (copy) references from Word, Access or Excel into EndNote?
All categories / Software / Endnote
- How can I obtain a Personal Copy of EndNote for use on my own or home computer
- How can I make Word reference my EndNote Online (web) library when I want to insert citations?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- The EndNote tab is not showing in my version of Word, what should I do?
- What happens to my EndNote Online references when I leave the University?
- Is there a mobile version of EndNote?
- When using EndNote to cite a book, how can I add a page number to an individual citation?
- I want to use the same EndNote library on PCs using different versions of EndNote. Can I do this?
- Is there an EndNote Style for use by Sussex Students?
- How do I transfer references between EndNote on my PC and EndNote Online account/Web?
- Can I copy references from the Sussex Library catalogue to my EndNote library?
- Are there any manuals or tutorials available for EndNote?
- Can I use EndNote on a Mac?
- How can I sign up for EndNote Online?
- What is EndNote Online?
- What are the EndNote Find Full Text settings for use by Sussex staff and students?
- Can I share my Endnote Library with others?
- I want to use my Library on two machines, what is the best way to do this?
- Can I use/install the EndNote Online plug-in to Capture/copy a reference to my EndNote Library?
- How can I remove the EndNote codes from a Word document?
- I can't find the style I need in EndNote?
- What software is EndNote compatible with?
- Can I Create a quick text bibliography from my EndNote references?
- My EndNote Online and EndNote library on PC have gone out of synchronisation. What can I do?
- Nvivo displays a License Expired Message
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Excel
- Can I load an Excel spreadsheet into SPSS?
- How do I select separate ranges of data in Excel?
- Can I import (copy) references from Word, Access or Excel into EndNote?
- How can I prevent Excel from converting email addresses and website addresses (URLs) in cells into hyperlinks?
- How can I create an Excel Pivot Table to summarise my data?
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Maple
- Can I get a copy of Maple for my own computer?
- When using Maple on the University PCs, I have a problem with my Maple profile.
All categories / Software / Matlab
- How can I keep some settings every time I start MATLAB?
- How do I manipulate or print a scope plot from Simulink (Matlab)
- Is it possible to run background or batch processes in Matlab for Unix?
- Where can I get online help and support for MATLAB?
- How to install the Psychtoolbox for Matlab on a university computer
- I am a student, how can I get a copy of Matlab to use at home?
- When running Matlab, why do I see 'Warning: Name is nonexistent...' Message?
All categories / Software / Powerpoint
- Can I create PowerPoint handouts in Microsoft Word?
- Using PowerPoint can I show my audience my slides whilst I see the slides and notes?
- Access your Microsoft Office Apps through OneDrive
All categories / Software / Programming
All categories / Software / Scanning and images
All categories / Software / SPSS
- SPSS or AMOS Authorisation Error
- Why can't I see all of the output from SPSS?
- Where can I get the SPSS manuals from?
- Can I obtain Amos, Structural Equation Modeling software, to install on my own computer?
- I have installed SPSS on my own MAC and the Authorization code doesn't work, what can I do?
- Why do I get a message about Unicode when logging in to SPSS?
- You receive an error message when starting the SPSS License Authorization Wizard
- SPSS or Amos displays a license expired message
- SPSS fails to activate and displays a 'License not valid' message
- IBM SPSS Amos license fails - how to fix it?
All categories / Software / Microsoft Office
All MS Office applications including Word, Excel and Powerpoint
- Can I access Microsoft 365 services after I graduate?
- How can I set single line spacing as standard in Word 2016?
- How can I install Microsoft Office add-ins?
- Can I skip the Backstage view when Opening or Saving Word documents in Word 2016?
- Can I use Zotero with Word on an IT Services PC?
- How do I stop Microsoft Teams from Auto Starting when I login to a Windows PC
- What apps are available in the Microsoft Store at Sussex?
- I cannot change the Japanese language input IME under Windows 10
- How can I transcribe audio recordings?
- Access your Microsoft Office Apps through OneDrive
All categories / Saving and storing information
Details of the options available for storing and transferring your files
- How can I connect to my MFM Mediafiles drive?
- Can I use a USB memory stick on IT Services Cluster PCs?
- How do I find out what physical disk holds my files?
- Can I save a file on the desktop?
- Can my area of the N drive on the PCs be increased?
- What settings should I use for file transfer when accessing my Sussex home directory remotely?
- Can I access Microsoft 365 services after I graduate?
- Can I use Dropbox on my staff computer?
- Where should I store Dropbox files on my staff PC?
- What is a roaming profile? What causes a roaming profile warning?
- Can I use Dropbox, Onedrive or Google Drive to store my files?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How can I connect to my home directory (N: drive) on my staff PC?
- How can I restore earlier versions of data and folders in my MFM mediafiles from a Windows PC on campus?
- OneDrive is prompting me to "Remove files for all locations?" and I am not expecting this.
- What should I do if there's a problem with my "media for" drive in MFM?
- How do I install Box Drive?
- Storing OneNote Notebooks in OneDrive
- I am having problems Knitting to HTML documents in R Studio on University Windows computers
- I receive an error when I try to save an R Studio file
All categories / Saving and storing information / CD and DVD burning
All categories / Saving and storing information / Box
Box support and use
- How do I add the Box tools to my work Mac?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How do I clear cache for OneDrive or Box Drive?
- How do I share files and folders in Box?
- How can I use tags in Box?
- Can I recover a file I deleted accidentally in Box?
- How do I unlock a file in Box?
- How do I work with Box from within Microsoft Office?
- How do I read and edit files within Box?
- How do I upload my files and folders into Box?
- How to add the Box tools on an ITS Staff PC?
- What apps can I use with Box?
- Can I set an expiration date on links to Box files and folders?
- Can I use Box on my phone, tablet or laptop?
- How do I decide whether to use Box or one of the other Sussex storage facilities?
- How do I install Box Edit and Box Office on a Mac, tablet or mobile device?
- Are the Box applications already installed on my desktop?
- How can I store more than 100GB on Box?
- How do I create an an upload widget to a Box folder?
- How do I install Box Drive?
All categories / Saving and storing information / File management
Good practice with regard to storing, archiving and managing files
- Access Home Drive (N) using Filezilla
- How do I move a file from one location to another?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- How do I clear cache for OneDrive or Box Drive?
All categories / Saving and storing information / G: drive
A collection of FAQs relating to the G:drive which can be used to hold information or files common to all members of a particular school.
- How can I connect my work Mac to the N: or G:drive?
- Which file storage options are supported by IT Services? Which are GDPR compliant?
- Is the G:drive backed up?
- Who can use the G:drive?
- How can I access my G:drive files from my laptop or home computer?
All categories / Wordprocessing
Advice, guidance and help with using Microsoft Word word-processing software
- Can I import (copy) references from Word, Access or Excel into EndNote?
- I don't have MS Word on my own PC and someone's sent me a Word attachment. What can I do?
- How can I insert page breaks in Word?
- Where should my candidate number go on a Word Document? How do I add my candidate number to every page of a document?
- How can I improve the layout of some text that I have imported into Word which has carriage returns at the end of each line?
- How do I change the font for a whole document?
- How do I justify paragraphs in Word?
- In Word, how do I delete Headers and Footers?
- In Word, how do I remove a manually inserted Page break?
- Is it possible for me to track the changes I make to a Word document which someone has asked me to comment on?
- Is there a quick way to insert a table into my Word document?
- Can I show paragraph marks but not other non-printing characters in Word?
- Can the University logo be inserted into Word documents?
- How can I enter special characters in Word?
- How do I enter mathematical formulae in Word?
- How do I insert a picture into Word?
- How do I replace a word that has been repeatedly spelt wrongly?
- How do I sort a list alphabetically when using Word?
- I am a student, how can I get Microsoft Office to use at home?
- How can I insert a PDF into a Word document?
- Can I open iWork Pages files on IT Services iMacs?
- How can I set the font in Word to be the same every time I create a new document?
- How can I make Word reference my EndNote Online (web) library when I want to insert citations?
- How can I set single line spacing as standard in Word 2016?
- How can I make a book for an iPad or a Sony e-Reader?
- How can I produce a book in the standard Kindle format?
- Can I skip the Backstage view when Opening or Saving Word documents in Word 2016?
- In Word how can I print page indivudal pages from various sections?
- Can I save my own templates to be seen in Word when I use the New option?
- Access your Microsoft Office Apps through OneDrive
All categories / Unix
Details of the IT Services Unix system and facilities available on it
- How can I avoid retyping long commands in the Unix system?
- How do I copy a file from a colleague's directory on the Unix system?
- How do I delete files like: *.;1 on the ITS Unix system?
- How do I make a shell file executable?
- How can I create shorthand versions of long or complex commands on the Unix system?
- How do I send my program output to a file on a UNIX system?
- How do I stop a process or command that's running in the background?
- How do I make a 'tar' archive of a series of files?
- How do I use gzip?
- How do turn a ZIP file on the Unix system into an ordinary file?
- In Unix, how do I refer to files with names containing a space?
- What editor should I use on the central Unix system?
- Why can't I list any of my UNIX files with names beginning with a dot?
- Why can't I open one of my files or directories?
- How can I connect to a secure shell session if I get a notification that its identification has changed?
All categories / Viruses, malware and security
Advice on and help with protecting your computer against malicious software
- How do I update CrashPlan Pro on my staff Mac?
- Mimecast is blocking a link I am trying to access online, can I unblock it?
- How can I send and receive encrypted attachments?
- What is the Conficker Downadup Worm?
- How should I encrypt my laptop?
All categories / Lecture capture
- How can I record and webcast my teaching session using the equipment in the teaching rooms.
- How do I download video recordings from the Matterhorn Lecture Capture system?
- What does it mean when my lecture recording status is "running"?
- How long will it take until my lecture recording is available?
- How do I download lecture recordings?
- How do I change the title of a lecture recording?
- How do I move a lecture recording to a different module?
- Troubleshooting Panopto in Teaching Spaces
- Access your Microsoft Office Apps through OneDrive
- How to restore an archived Panopto video
All categories / Corporate Information Systems
- What is a RemoteApp and how do I use it?
- How do I access materials from Study direct or Matterhorn lecture recordings now that these services have been decommissioned?
- How do I fix Global Protect VPN?
- Unable to open CMS documents fix
All categories / Corporate Information Systems / Access
What to do when people request access to either Webforms or Oracle
- Okta FAQ
- How can I get access to a Google doc someone has shared with me?
- Why can't I access Online Room Booking @ Sussex [ORBS]?
- I am a line manager and I have a new member of staff starting. How do I get them access to the central database and Cognos?
- I am a new member of staff working in one of the schools. I need to have access to Cognos and the central database. How can I get access to these systems?
- I am an existing member of staff and I need access to a particular database screen.
- I am an academic and I would like access to the Teaching Admin function in Sussex Direct in order to view course details.
- I don't have the Timetable/Event tab in my Sussex Direct.
All categories / Corporate Information Systems / Access / Database Access
- What should I do if I get a security warning when using the central database (Oracle Web Forms)?
- How do I access CMS/ Yellow Forms in Microsoft Edge?
- How do I fix Global Protect VPN?
All categories / Corporate Information Systems / Access / Sussex Direct Access
- I am an Academic Personal Tutor and I cannot see my tutees on Sussex Direct.
- Why can't I see an 'Admin' tab or access my Web Profile in Sussex Direct?
- I want to upload documents to a committee in Sussex Direct. How do I get access?
- I am an academic and I would like access to the Teaching Admin function in Sussex Direct in order to view course details.
- I don't have the Timetable/Event tab in my Sussex Direct.
All categories / Corporate Information Systems / Business Areas
This is where you find any project-specific FAQs eg RAE
- I am receiving spam email which is not addressed to me. Could you stop this?
- I have attached students to the old version of the module. How do I move them to the new version?
- I need to delete a payment but the system won't let me.
- An Associate Tutor is leaving, what do I need to do to end their record?
All categories / Corporate Information Systems / Business Areas / Associate Tutors
- I want to tick the 'Proceed to HR' flag to get my Associate Tutor set up with a contract, but the system won't let me.
- I need to delete a payment but the system won't let me.
- An Associate Tutor is leaving, what do I need to do to end their record?
All categories / Corporate Information Systems / Business Areas / Courses and Modules
- How do I make changes to a module that is owned by a different School?
- How do I relink a course in 'Courses and Modules in Course Maintenance' [SSTU0081]?
- I have created a new version of a module, but forgot to change the credits/term before creating a new occurrence. How can I change the credits/term for the module?
- I need to make changes to the coursework assessment on a module. How do I go about doing this?
- An assessment deadline is not showing on the student timetable/deadline formlet
- How to delete Assessment Occurrences
- I have attached students to the old version of the module. How do I move them to the new version?
All categories / Corporate Information Systems / Business Areas / PCPT
All categories / Corporate Information Systems / Business Areas / PG Admissions
- I'm a Director of Graduate Studies (DGS) and I can't sign off a PG application to say I approve it.
- I am trying to view documents submitted by applicants using the database screens and I'm not able to. How can I do this.
All categories / Corporate Information Systems / Business Areas / Teaching and Study
- I am setting up Fieldwork teaching groups using the Teaching Allocation screen. When setting up teaching sessions the system requires me to put a building and room; however this isn't relevant for a fieldwork session. What can I do?
- I need to be able to re-register students who have previously been withdrawn. Can you help?
- I know I'm meant to be teaching on a module, but I can't see it in Sussex Direct. Why is that?
- A student has moved from another teaching group to the one I am teaching. However, they are not appearing in the register. How can I get them to appear?
- How to delete Assessment Occurrences
- I have attached students to the old version of the module. How do I move them to the new version?
- How do I access materials from Study direct or Matterhorn lecture recordings now that these services have been decommissioned?
All categories / Corporate Information Systems / Oracle Webforms
Errors, features, requests for new forms (NB NOT ACCESS TO...)
- Chrome will not load Java or Silverlight.
- What should I do if I get a security warning when using the central database (Oracle Web Forms)?
- I've put in my negative adjustments in the 'Associate Staff' screen [SSTA0009], but when my Finance Manager goes to approve them they're not showing in the finance section.
- I need to create a new version of a course, but every time I try nothing gets copied over apart from the data on the 'Details' screen.
- What do I do if I accidentally end-date an Associate Tutor?
- Why can I not edit the Marketing Text for a course on the 'Courses and Modules - Module Maintenance' [SSTU0310] screen?
- I have just moved computers (and locations) and am unable to log into Oracle Web Forms (aka CMS/"yellow screens"). I get the yellow screen and then nothing else happens.
- What do the 'Employee' values on the 'Person Enquiry' [SMIS0007] screen mean?
- How do I add students into the Exams System?
- How do I add a negative adjustment in the 'Associate Staff' screen [SSTA0009]?
All categories / Corporate Information Systems / People/Person Data
Look here for answers when people ask questions about their personal web profile, membership etc
- Okta FAQ
- How do I correct my email address?
- My Staff/Student details aren't correct in Sussex Direct.
- Why is a member of Research Faculty appearing on the Academic Faculty web page in the 'People' section of 'Schools and Departments'?
- Can you please tell me what are the criteria that have been used to assign people to the intranet Departmental 'People' pages?
- I am an associate and I don't have a 'Staff Development' option on my Sussex Direct 'Personal' page. Why not?
- I would like a member of staff in school administration to appear on the Departmental web page A-Z listing.
- Automatically maintained mailing lists
All categories / Corporate Information Systems / People/Person Data / Student
- Who do I contact if a student wants to change their surname?
- My Staff/Student details aren't correct in Sussex Direct.
- When I look in Person Enquiry for students who have completed their degree it still flags their record as a Current student. Why is this?
- How do I upload a photo for my Directory profile?
- How to activate Maxon Cinema 4D on the University computer?
All categories / Corporate Information Systems / People/Person Data / Web Profile
- I would like a member of staff in school administration to appear on the Departmental web page A-Z listing.
- I am a student as well as a member of staff, yet when I go into the Web Profile options in Sussex Direct I can't see any of the options that students are able to complete in their web profile (e.g. Qualifications, Bibliography etc)
- How do I upload a photo for my Directory profile?
- I have updated all my web profile information in Sussex Direct, yet I am not able to see my changes on my web profile page. What do I need to do?
All categories / Corporate Information Systems / People/Person Data / Group membership/email
All categories / Corporate Information Systems / Sussex Direct
Look here for answers to the "I can't see x on Sussex Direct", "how can I do yy on SD? questions...
- I am unable to access a web page and am getting an error message that Javascript needs to be enabled. What does this mean?
- How do I change the picture in my Sussex web profile?
- How do I change my office room number?
- How do I email a list of students for a module if I am not the tutor or convenor?
- I am using Opera 9.51 and I can't use the upload photo option in Sussex Direct. Can you help?
- How do I upload a photo for my Directory profile?
- New students have moved into my teaching group. How can I complete attendance for my past sessions?
- I want to upload documents to a committee in Sussex Direct. How do I get access?
- An assessment deadline is not showing on the student timetable/deadline formlet
- I am a student as well as a member of staff, yet when I go into the Web Profile options in Sussex Direct I can't see any of the options that students are able to complete in their web profile (e.g. Qualifications, Bibliography etc)
- I have updated all my web profile information in Sussex Direct, yet I am not able to see my changes on my web profile page. What do I need to do?
- I am an academic and I would like access to the Teaching Admin function in Sussex Direct in order to view course details.
- I don't have the Timetable/Event tab in my Sussex Direct.
- In Sussex Direct, Event Booking System, I cannot create an event for a given date
- In Sussex Direct, the Event Booking system is failing to check the availability of students I have selected for the time/date I have entered
- In Sussex Direct, Event Booking, I want to create more than one group session and allow students to choose to attend one of them. How would I do this?
- I am a Research Supervisor. When should I use the Event List pages and when should I use the Academic Personal Tutor pages in Sussex Direct.
All categories / Corporate Information Systems / Sussex Direct / Online Registration
All categories / Corporate Information Systems / Sussex Direct / Student Pages
- An assessment deadline is not showing on the student timetable/deadline formlet
- How do I cancel a teaching session?
All categories / Corporate Information Systems / Sussex Direct / Teaching/Convening pages
- How do I change the submission point of an assessment in Sussex direct?
- Is there any online information about Sussex Direct for Tutors and Convenors?
- The 'Departmental Office' email link on the Sussex Direct Teaching Timetable sends an email to the wrong people. What should I do?
- What do I do if I can't write my tutorial reports because there is no link/drop-down on my Sussex Direct Teaching pages?
- Why are the Attendance totals different on Tutorial Reports to the Student Lists?
- Can a postgraduate student teacher who is helping with essay marking, but who did not teach on the course enter marks into Sussex Direct?
- How does a Graduate Assistant show up as a tutor for a module on Sussex Direct?
- What do I do if the Module Resources' information is incorrect on a student's Sussex Direct Study pages?
- I am repeating my 1st year. Sussex Direct is still showing my 2nd year timetable. Would you be able to fix it for me?
- How do I write a reference for a former student when I can't see the student's Study pages on Sussex Direct?
- I'm trying to write my tutorial reports and the 'attendance' data on these reports is not automatically entered.
- Can I toggle between students' names and candidate numbers in the Sussex Direct Convening pages?
- Can I print out attendance sheets for the whole week in one go?
- I'm trying to find the candidate number for a student in Sussex Direct, why can't I see this information?
- New students have moved into my teaching group. How can I complete attendance for my past sessions?
- I know I'm meant to be teaching on a module, but I can't see it in Sussex Direct. Why is that?
- A student has moved from another teaching group to the one I am teaching. However, they are not appearing in the register. How can I get them to appear?
- I am a tutor and I am meant to be marking the formal assessment for the module I'm teaching on. The thing is, I can't see this assessment in Sussex Direct. Can you help?
- Why do I get an error message when I cut and paste comments into general and individual feedback in Sussex Direct?
- How to delete Assessment Occurrences
- How do I cancel a teaching session?
- I am an academic and I would like access to the Teaching Admin function in Sussex Direct in order to view course details.
All categories / Corporate Information Systems / Sussex Direct / Event Booking System
- I don't have the Timetable/Event tab in my Sussex Direct.
- In Sussex Direct, Event Booking System, I cannot create an event for a given date
- In Sussex Direct, the Event Booking system is failing to check the availability of students I have selected for the time/date I have entered
- In Sussex Direct, Event Booking, I want to create more than one group session and allow students to choose to attend one of them. How would I do this?
- I am a Research Supervisor. When should I use the Event List pages and when should I use the Academic Personal Tutor pages in Sussex Direct.
All categories / Corporate Information Systems / Cognos reports
All questions relating to web-based Cognos reports, except granting access (see Access section).
- I need a report on Research Data
- Cognos - Blank screen when running a report
- I need a report on staff
- Access Cognos from home
- Cognos - Blank screen after running PDF report
- I need a report on students
- How can I search for Cognos reports?
- Is there Cognos report which shows me X?
- Why can't I just filter on the school in Cognos?
- How do I select multiple departments?
- Why doesn't the set of departments I see listed in my pick list include the departments I need?
- I can open Cognos reports but am unable to click on the links for more information and the export to excel button has disappeared.
- Cognos - Invalid login response
Updated on 12 November 2015