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Questions and answers

How can I change my PC password?

To change your password go to My IT account : ITS : University of Sussex and click the change your password link.

If you have forgotten your password, and have a registered a personal email address, please go to the forgotten password page on Sussex Direct and enter your IT username. You can then ask for a reset password link to be sent to your email address. 

If you don't know your IT username, or if you have forgotten your password but have not registered a personal email address in Sussex Direct, please contact the IT Service desk in Shawcross for assistance.

If you have forgotten your BSMS credentials for access to Sussex systems, please visit the IT Service Desk on the Sussex campus, or the Library Help Desk in the Falmer Library on the Brighton campus. Please bring your BSMS Student Registration Card with you and we will then assign a new password to your account. Alternatively, you can contact the IT Service Desk.

Staff systems

The advice above is for usernames or passwords for Sussex email, Sussex Direct, Canvas and PC logins to student or teaching computers. If you are a member of staff and need a new password for Web Reports or the Course Management System, please complete the online help request form.

To change the password on a role-based account, please contact the IT Service Desk.

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This is question number 636, which appears in the following categories:

Created by Jason Bailey on 27 July 2001 and last updated by Linda Rothwell on 9 September 2022