IT Services

For students, staff and researchers at the University, we give help by email, phone or in person at our IT Service Desk in Shawcross.

Our helpdesk advisors are available every working day to help with more complex problems. We also have specialist teams to deal with the computers that are provided and maintained by the University.

What we can help with

We provide support for the use of computers and software supplied by the University.

We also try to help with general issues affecting teaching, learning and administration. This often includes trouble-shooting problems with personally-owned computers.

Our services are tightly budgeted and therefore we are unable to support activities such as online gaming. The physical maintenance or repair of computers and laptops is also outside our remit, although we can recommend local repair services for devices that are not covered by a warranty.

IT Service Desk

You can call us on 8090 (01273 678090) or visit our service desk in Shawcross between 9am and 7.00pm in term time or 9.00am-5.30pm during vacations, Monday to Friday (not including University closure days). We respond to online requests and emails during working hours. You can send us a request at any time and we'll answer it on the next working day.

Shawcross help desk

If you have a problem with your computer which cannot be resolved easily, you can drop in to see one of our helpdesk advisors. They are able to troubleshoot and resolve a wide variety of problems including:

• connecting to wi-fi (eduroam) or wired internet connections
• removing viruses or malicious programs
• installing software available for your own computer

Library help point

During term time, we also operate an IT Services help point in the the Information Hub in the Library. You can get help with printing, wi-fi or login problems between 11.00am and 5.00pm, Monday to Friday during term time.

Audiovisual support for teaching rooms

We operate a special, rapid-response service for audiovisual problems in teaching rooms. See details of our audiovisual services for more information.