My IT account

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Your password

Change your password
Use this link to change your password (login first with your existing password).

The link takes you to Sussex Direct where you can now manage your IT account. When you change the password, it will be changed for Sussex Direct itself but also for most other services at Sussex including e-mail, wi-fi (eduroam) and logins to student computers.

Forgotten password
Find out how to reset your password if you've forgotten it.

Changes to password policy
If your password was created before February 2016 it will be an eight-character password. It can remain so but if you decide to change it, it will need to be changed to a ten-character password.


Getting your IT username and password for the first time

You must be registered with IT Services in order to use the general computing facilities on campus, including completing Online Registration, and using Sussex Direct.

When you register with the university you will be issued with a username, password and email address.

Getting started

The first thing you must do is identify yourself by typing in your username and password then clicking on the Submit button.

Changing your password

When you have successfully logged in, you will see the panel that allows you to change your password. You have to type the password in twice (to verify your new password) and click on Submit.

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Your Printing Account

You can print from your own laptop as well as from cluster PCs across the campus and to do so you need to keep your printing account topped up. You can do this either via Sussex Direct using a debit or credit card or by using cash in the Printing Account Banking Stations which are located in both the Library and in Shawcross.

For more information:

Choosing a password

  • at least 10 characters long
  • case-sensitive
  • must contain at least one character that is not a letter, such as a digit

See the full list of permitted non-alphabetic characters.

Problems logging in?

If after changing your password you experience difficulties logging into IT Services' online facilities, please see FAQ 2778.

Role-based accounts

To change the password on a role-based account, please contact the IT Service Desk.

New staff

Use this form to request an IT account for a new member of staff starting at the University:

Request user account for a new member of staff (login needed)

This form should be completed by the school administrator or the new member of staff's manager. We would appreciate as much notice as possible in order to have access to all services ready for the start date(especially if this is at the beginning of the Autumn term).