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2778
I've just changed my ITS password but now I can't log in online. What's happening and what can be done?


If you have recently changed your IT Services password and you're now experiencing difficulties logging in or accessing areas for which authentication is needed, this could be because another program such as a mail client still has your old password.  A mail client will be constantly sending requests to access new mail using your old password and repeated attempts with an out of date password will cause our system to block your account.  

The block only lasts for a few minutes but if a program is repeatedly failing the authentication process the account will be repeatedly blocked.  

To solve this, make sure you have changed your ITS password across all devices and programs that are currently using it.

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This is question number 2778, which appears in the following categories:

Created by Claire Craig on 23 February 2016 and last updated by Sandy Radford on 13 September 2016