Complete FAQ listing

A complete listing of all our current Frequently Asked Questions

All categories / Accessibility

Queries about facilities and services for students with disabilities or specific learning needs

All categories / Computer accounts

Registering for username / email address, additional accounts, eligibility, external charges

All categories / Computer accounts / Compliance / misuse

Topics concerning activity that contravenes the University Regulations for use of computers

All categories / Email and calendaring

Questions about using email and calendaring clients as well connecting from home or mobile devices.

All categories / Email and calendaring / Addresses

Questions about Sussex email addresses.

All categories / Email and calendaring / Forwarding, autoreplies and filtering

Automatically sending mail to another address, replying to messages when away from Sussex, processing incoming mail

All categories / Email and calendaring / Mailing lists

Setting up mailing lists for use by groups of people

All categories / Email and calendaring / Mailing lists / Archives and attachments

Handling attachments in Mailman mailing lists.

All categories / Email and calendaring / Mailing lists / Configuration

Information about changing the configuration and preference settings on a Mailman mailing list.

All categories / Email and calendaring / Mailing lists / Errors and notices

Diagnostics, alerts and error messages you might receive from Mailman about your mailing list.

All categories / Email and calendaring / Mailing lists / Membership and passwords

Information about membership, and subscribers and administrators passwords for Mailman mailing lists.

All categories / Email and calendaring / Mailing lists / Posting messages

Information about problems sending emails to Mailman mailing lists.

All categories / Email and calendaring / Remote and mobile access

Accessing email from home, campus bedrooms, ISP accounts, abroad and from mobile devices

All categories / Email and calendaring / Spam, email abuse

Misuse of email, unwanted email, other abuse

All categories / Email and calendaring / Other email applications

Email programs other than the standard recommended clients

All categories / Email and calendaring / Other email applications / Mail and Calendar on a Mac

Using Mail and Calendar applications on a Mac with the Sussex system.

All categories / Email and calendaring / Other email applications / Thunderbird

Using Thunderbird with the Sussex mail system

All categories / Email and calendaring / Outlook

Using Outlook with the Sussex mail system

All categories / Email and calendaring / Outlook / Calendaring

All categories / Email and calendaring / Outlook / Attachments

Use of email attachments with Outlook

All categories / Email and calendaring / Outlook / Contacts

Contact lists in Outlook

All categories / Email and calendaring / Outlook / Folders

Use of mail folders in Outlook

All categories / Email and calendaring / Outlook / Installation

Installing and setting up Outlook

All categories / Email and calendaring / Outlook / Logging in

Logging in and authenticating to Outlook

All categories / Email and calendaring / Outlook / Options

All categories / Email and calendaring / Outlook / Sending messages

All categories / Email and calendaring / Outlook / Outlook 2011 (Mac)

Use of Outlook 2011 on Mac OS X (Snowleopard)

All categories / Email and calendaring / Webmail for students

Use of Webmail facility (Roundcube)

All categories / Email and calendaring / Webmail for staff and researchers (OWA)

Use of Outlook Web App webmail facility for staff and researchers

All categories / Internet

Various aspects of using the World Wide Web such as searching techniques, bookmarking, creating HTML pages, using browsers and plugins

All categories / Internet / Browsing

General information about accessing sites on the WWW using a (non-specific) web browser

All categories / Internet / Creating web pages

Personal web pages, design of web pages

All categories / IT Services at Sussex

Details of Sussex-specific aspects of the services available

All categories / IT Services at Sussex / Administration

Topics such as registration, reporting faults, and booking cluster rooms

All categories / IT Services at Sussex / Study Direct

ITS and the TLDU are working hard to try to provide Sussex faculty and students with better support for Study Direct. Click here if you are unable to find an FAQ that answers your Study Direct question

All categories / IT Services at Sussex / Study Direct / Blocks

Side bars in Study Direct sites

All categories / IT Services at Sussex / Study Direct / Blocks / RSS

Feeds to Study Direct

All categories / IT Services at Sussex / Study Direct / Messages & email

Direct communications sent through Study Direct

All categories / IT Services at Sussex / Study Direct / People

People in Study Direct

All categories / IT Services at Sussex / Study Direct / People / Groups

Grouping students into cohorts

All categories / IT Services at Sussex / Study Direct / People / Guests

Access to Study Direct by people without Sussex user accounts.

All categories / IT Services at Sussex / Study Direct / People / Subscriptions

FAQs relating to subscriptions / enrolments to a Study Direct site

All categories / IT Services at Sussex / Study Direct / Settings & appearance

Site settings such as availability to students

All categories / IT Services at Sussex / Study Direct / Tools

All categories / IT Services at Sussex / Study Direct / 1. The basics

Using and setting up Study Direct

All categories / IT Services at Sussex / Study Direct / 2. Sites

Sites in study direct

All categories / IT Services at Sussex / Study Direct / 3. Sections

Site pages

All categories / IT Services at Sussex / Study Direct / 4. Activities

Learning exercises

All categories / IT Services at Sussex / Study Direct / 4. Activities / Quiz

Flexible quiz for online tests - multiple choice, true-false, or short answer questions

All categories / IT Services at Sussex / Study Direct / 4. Activities / Chat

Live chatroom for site members

All categories / IT Services at Sussex / Study Direct / 4. Activities / Assignment

Module for students to submit work to their tutors

All categories / IT Services at Sussex / Study Direct / 4. Activities / Database

Allows students to build and display information, text, images and other files that can be searched by other students

All categories / IT Services at Sussex / Study Direct / 4. Activities / Forum

Discussion board

All categories / IT Services at Sussex / Study Direct / 4. Activities / Glossary

Dictionary of terms - maintained by tutors and/or students

All categories / IT Services at Sussex / Study Direct / 4. Activities / Feedback

Gather feedback from your students

All categories / IT Services at Sussex / Study Direct / 5. Resources

Web pages, files and lecture recordings

All categories / IT Services at Sussex / Study Direct / 5. Resources / Directory

Show a folder containing multiple files

All categories / IT Services at Sussex / Study Direct / 5. Resources / Label

Add some text, add a link, images or video, to give your site character

All categories / IT Services at Sussex / Study Direct / 5. Resources / File

Upload/Add a file to this section e.g. lecture notes, reading list, etc

All categories / IT Services at Sussex / Study Direct / 5. Resources / Lecture recordings

Adding lecture recordings

All categories / IT Services at Sussex / Training

Details of IT training available and how to book places

All categories / IT Services at Sussex / Using Equipment in General Teaching Space

Audio-visual equipment available in General Teaching Space

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Data Projection

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Video and DVD Projection

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / VHS/DVD Playback

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / PCs and Network Access

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Portable Equipment

All categories / IT Services at Sussex / Using Equipment in General Teaching Space / Lecture Capture

All categories / IT Services at Sussex / Request Tracker (RT)

Information for users of the Request Tracker (RT) system

All categories / IT Services at Sussex / Computer cluster rooms

Information about the generally available computer rooms around campus

All categories / IT Services at Sussex / Conferences

IT Services information for delegates attending conferences held at Sussex

All categories / Personally owned computers and equipment

Advice and guidance regarding your own equipment, including details of how to connect it to Sussex networks

All categories / Personally owned computers and equipment / Wired internet access

Details of the wired network in the residences and student connectivity in general

All categories / Personally owned computers and equipment / Software

Issues concerning the installation of software on personally owned equipment

All categories / Personally owned computers and equipment / Wi-fi

Queries about connecting personally-owned computers to the campus network using the wireless network

All categories / Printing

Details of printing services provided and how to pay for them

All categories / Software

Advice, guidance and help with using various software packages

All categories / Software / Databases

All categories / Software / Endnote

All categories / Software / Excel

All categories / Software / Maple

All categories / Software / Matlab

All categories / Software / Powerpoint

All categories / Software / Programming

All categories / Software / Scanning and images

All categories / Software / SPSS

All categories / Software / Microsoft Office

All MS Office applications including Word, Excel and Powerpoint

All categories / Saving and storing information

Details of the options available for storing and transferring your files

All categories / Saving and storing information / CD and DVD burning

All categories / Saving and storing information / Box

Box support and use

All categories / Saving and storing information / File management

Good practice with regard to storing, archiving and managing files

All categories / Saving and storing information / G: drive

A collection of FAQs relating to the G:drive which can be used to hold information or files common to all members of a particular school.

All categories / Wordprocessing

Advice, guidance and help with using Microsoft Word word-processing software

All categories / Unix

Details of the IT Services Unix system and facilities available on it

All categories / Viruses, malware and security

Advice on and help with protecting your computer against malicious software

All categories / Lecture capture

All categories / Corporate Information Systems

All categories / Corporate Information Systems / Access

What to do when people request access to either Webforms or Oracle

All categories / Corporate Information Systems / Access / Web Reports Access

All categories / Corporate Information Systems / Access / Database Access

All categories / Corporate Information Systems / Access / Sussex Direct Access

All categories / Corporate Information Systems / Access / Study Direct

Study Direct

All categories / Corporate Information Systems / Business Areas

This is where you find any project-specific FAQs eg RAE

All categories / Corporate Information Systems / Business Areas / Associate Tutors

All categories / Corporate Information Systems / Business Areas / Courses and Modules

All categories / Corporate Information Systems / Business Areas / PCPT

All categories / Corporate Information Systems / Business Areas / PG Admissions

All categories / Corporate Information Systems / Business Areas / Teaching and Study

All categories / Corporate Information Systems / Oracle Webforms

Errors, features, requests for new forms (NB NOT ACCESS TO...)

All categories / Corporate Information Systems / People/Person Data

Look here for answers when people ask questions about their personal web profile, membership etc

All categories / Corporate Information Systems / People/Person Data / Student

All categories / Corporate Information Systems / People/Person Data / Web Profile

All categories / Corporate Information Systems / People/Person Data / Group membership/email

All categories / Corporate Information Systems / Sussex Direct

Look here for answers to the "I can't see x on Sussex Direct", "how can I do yy on SD? questions...

All categories / Corporate Information Systems / Sussex Direct / Online Registration

All categories / Corporate Information Systems / Sussex Direct / Student Pages

All categories / Corporate Information Systems / Sussex Direct / Teaching/Convening pages

All categories / Corporate Information Systems / Sussex Direct / Event Booking System

All categories / Corporate Information Systems / Cognos reports

All questions relating to web-based Cognos reports, except granting access (see Access section).