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I can open Cognos reports but am unable to click on the links for more information and the export to excel button has disappeared.

This problem usually occurs when a Cognos report opens separately in Adobe Reader, instead of inside the Internet Explorer browser window. Clicking on a link causes a secondary report to be run but if the report is being viewed in Adobe Reader, it cannot send the instruction back to the web browser and so nothing happens.

Workaround: Use another browser, namely Edge, Chrome or Firefox

Resolution: Display PDF in browser needs to be set in IE11 - Adobe PDF Reader = Enabled in Tools > Manage Add-ons as per the following instructions

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This is question number 2240, which appears in the following categories:

Created by David Guest on 10 January 2011 and last updated by Russell Walkden on 13 July 2022