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2240
I can open reports but am unable to click on the links for more information and the export to excel button has disappeared.


This problem usually occurs when an IBM Cognos web report opens separately in Adobe Reader, instead of inside the browser window. Clicking on a link causes a secondary report to be run but if the report is being viewed in Adobe Reader, it cannot send the instruction back to the web browser and so nothing happens.

To solve the problem, the settings in Adobe Reader need to be changed to allow PDFs to be viewed inside the web browser. To change these settings:

[For Adobe Reader X or below]

  • Open Adobe Reader (Start then All Programs then Accessories)
  • Go to Edit, then Preferences and click on Internet
  • In the right-hand panel, click the box to Display PDF in browser

[For Adobe Reader XI or above]

  • Open Adobe Reader (Start then All Programs then Accessories)
  • Go to Edit, then Preferences and click on Internet
  • Click on Internet Setting button
  • In the dialog box go to Programs and click on Manage add-ons
  • Under Add-on Types, select Toolbars And Extensions.
  • In the list of add-ons, select Adobe PDF Reader.
    • Note:
    • If you do not see the Adobe PDF Reader add-on, try the other options on the menu. For example, on some systems, the add-on appears when you select Run Without Permission.
  • Click the Enable or Disable button (it toggles depending on the status of the selected add-on):
    • Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.
    • Disable turns off the add-on so it does not open PDFs in the browser.

Then close Adobe Reader and try opening the report again - it should now open inside the browser and you should be able to click on the links.

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This is question number 2240, which appears in the following categories:

Created by David Guest on 10 January 2011 and last updated by Jerry Sinclair on 5 September 2016