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Questions and answers

2893

How can I ensure my Canvas e-submissions go smoothly?

Have you got a deadline coming up?
Will you be submitting your work online?

Here are the most important things to remember:

1. Your Canvas user id is your University username followed by @sussex.ac.uk.  For example, ano123@sussex.ac.uk
2. You Canvas password is your University password.
   If you have forgotten this, you can change it in Sussex Direct as long as you have registered a personal email address or mobile phone number.  Otherwise, you’ll need to contact the IT Service Desk.
3. What if I submit the wrong file?
   If you submit the wrong file and the deadline has not passed, then you will be able to re-submit your file.
   If the deadline has passed, you will not be able to re-submit via the electronic system, and the original file you submitted will be marked.
   If you have concerns about work you have submitted once the deadline has passed, please see the ADQE E-submission and feedback web page for further information and advice.
4. Browser
   There are some problems with submitting work using the Safari browser, so we recommend you use Google Chrome. Here is a link to how to resolve problems with Safari Resolve issues with Safari and Canvas. It's also important to make sure that you are using an up to date version of your browser, as described in this link on Supported browsers for Canvas.

IT Services doesn't support the use of the Canvas mobile app.

If you need support with the app, open Canvas in a web browser or open the app and click/tap the Help option and select 'Chat with Canvas Support'.