print friendly version

Questions and answers

I have forgotten, or don't know my username and/or password. What should I do?

Reset Password

If you have forgotten your Sussex IT password and would like to reset it, please follow the password reset instructions

Change Password

If you have a password, or IT have provided one, and you would like to change it, please follow the change password instructions

If you have forgotten your BSMS credentials for access to Sussex systems, please visit the IT Service Desk on the Sussex campus,  Please bring your BSMS Student Registration Card with you and we will issue you with a new password.

Staff systems

The advice above is for usernames or passwords for Sussex email, Sussex Direct, Canvas and PC logins to student or teaching computers. If you are a member of staff and need a new password for Web Reports or the Course Management System, please complete the online help request form.

Should I use my username or my

Some systems require your Sussex username, in the form ano123

Other systems require that you add on the end of your username

Use your username to log in to:

Use your (for example, to log in to:

  • Desktop computers
  • Most other Sussex systems
  • eduroam (wi-fi or wired)
  • Canvas
  • Microsoft Office
  • Box


Once your password has been changed, it can take up to 15 minutes for it to update across all systems

If you're still experiencing issues with logging in after you have changed your password, please see FAQ 2778.


If you can't find the answer you're looking for please visit and click on the ‘Contact us for help’ tile to open a support ticket. 

Help us to improve this answer

Please suggest an improvement
(login needed, link opens in new window)

Your views are welcome and will help other readers of this page.


This is question number 382, which appears in the following categories:

Created by Caroline House on 27 July 2001 and last updated by Liz Davis on 9 February 2024