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2992

IBM SPSS Amos license fails - how to fix it?

IBM have confirmed a problem with licensing SPSS Amos. When running Amos on a laptop or personal device, a 'License Validation' box appears stating 'No valid license for Amos was found. (1, 18).'.

The simplest way to use Amos if you get a license error is to run it from Azure Remote Desktop as the campus license is unaffected. Staff can log in directly, students need to request access.

Alternatively, follow this work-around method:

1. Run 'IBM SPSS Amos License Authorisation Wizard' from Windows Start menu.
2. In the 'IBM SPSS Amos Licensing' window that opens, click [Next] on the 'License Status' page.
3. On the 'Product Authorisation' page, click [Next].
4. On the 'Enter Codes' page, add the published Amos code to the 'Enter Code' box and click [Add].
5. The code will appear in the box below, click [Next].
6. The 'Internet Authorisation Status' page will state in red text that the authorisation has failed, click [Next].
7. From the 'License Authorisation via Email' page, click [Copy] to copy the auto-generated message to the clipboard, then [Finish].
8. Start/compose a new email message. Paste the copied text in to the message body.
9. Check that the recipient is 'spssls@us.ibm.com' and the subject is 'License Authorization'.
10. Send the message and await an automated response - this should only take a moment.
11. When you receive the response, select and copy the whole line of text containing the license string (as indicated in the message).
12. Re-run the License Authorisation Wizard (steps 1 to 5 above), this time pasting the copied license string in to the 'Enter Code' box.
13. The 'License Installation Status' page should now indicate success in green text, click [Next].
14. Click [Finish] on the 'Licensing Completed' page. You can now use Amos.