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How can I resolve the problems I have when running AVL?

When using AVL on Application Jukebox, if you encounter strange behaviour or error messages when trying to run the program, the application may be running out of disk space.

If you're having problems, try these steps to work around the issue:

1. Check your quota
Follow the procedure to check your filespace quota and make sure you're not running close to your limit. If you are, try deleting some files from your home directory.

2. Reset the temporary cache
For persistent errors with AVL, try resetting the settings and cached files:

  • close AVL
  • from the Start button, choose Documents
  • click into the address bar of the Windows Explorer window, then type or paste the following location and press enter: N:\WindowsSettings\AppData\Roaming
  • right-click on the AVL folder and choose Delete

Now try again to run AVL and if you still have problems, please contact IT Services for assistance.

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This is question number 2767, which appears in the following categories:

Created by Mark Wilson on 18 December 2015 and last updated by Mark Wilson on 8 August 2016