Latest news

Advance Warning - Shawcross closed over the weekend of 22 and 23 June

Sussex Estates and Facilities will be carrying out electrical work over the weekend of the 22 and 23 June in Shawcross, resul...

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RESOLVED - Issues with Sussex Direct - Wednesday 19 June

UPDATE: 19 Jun 2024 - 1:56pm We are pleased to report that the issues with Sussex Direct have now been resolved...

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RESOLVED: Turnitin Service Incident - 18 June

UPDATE: 18 Jun 2024 - 1:13pm ...

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RESOLVED: Panopto has reported a performance degradation

Panopto Cloud Operations Status Current Status: Degraded Performance Affected Infrastructure Components: Processing / En...

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RESOLVED - G Drive currently unavailable

UPDATE: 17 Jun 2024 - 11:52am We are pleased to report that the issues with the G Drive have now been resolved and the servi...

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RESOLVED: Important: Issue Identified with Panopto 14.20 Release

UPDATE: 13 Jun 2024 - 2:13pm **Issue Now Resolved**...

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Advance Notice - Printing Service Maintenance

We will be carrying out investigative maintenance on the printing service tomorrow morning between 07:30 and 08:30 The servi...

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RESOLVED - Printing currently unavailable

UPDATE: 21 May 2024 - 10:34am We are pleased to confirm that the printing service has now been restored. We apologise for th...

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Wireless Microphone Issues in Teaching Spaces

We are currently experiencing temporary technical difficulties with wireless microphones in some teaching spaces. This may r...

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RESOLVED - Issues with Eduroam this morning

UPDATE: 16 May 2024 - 1:24pm We are pleased to report that the issue affecting Eduroam this morning has been resolved If yo...

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Resolved - Turnitin Service Incident - 15 May

UPDATE: 16 May 2024 - 9:25am Incident resolved   We’ve fixed it! Due to an unexpected service inci...

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Network Maintenance - Saturday 18 May - 08:00 to 14:00

IT services will be undertaking essential network maintenance on Saturday 18 May between 08:00 and 14:00. Users connected to...

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G Drive currently unavailable

UPDATE: 30 Apr 2024 - 11:21am The G drive has now been restored and is accessible both on campus and off site.   Apolo...

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Network Maintenance - Tuesday 30 April - 07:30 to 09:00

IT services will be undertaking essential network maintenance on Tuesday 30 April between 07:30 and 09:00. Users connected t...

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Network Maintenance - Thursday 25 April - 07:30 to 08:00

IT services will be undertaking essential network maintenance on Thursday 25 April between 07:30 and 08:00. Users may notice...

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RESOLVED: Turnitin Service Incident - 22 April

UPDATE: 24 Apr 2024 - 8:36am Turnitin Service Incident - 22 April   Incident resolved   ...

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[CANCELLED] Network Maintenance - Saturday 27 April - 08:00 to 14:00

UPDATE: 23 Apr 2024 - 3:50pm Please note this maintenance has now been cancelled....

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RESOLVED: Online room booking (ORBS) issues 18 April

UPDATE: 18 Apr 2024 - 4:41pm The ORBS service has been restored....

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CrashPlan service - discontinuation from 8 April

The CrashPlan app was a legacy cloud backup service used by older deployed Apple devices. Recommended cloud storage alter...

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RESOLVED - Issues with G drive access - Wednesday 27 March

UPDATE: 27 Mar 2024 - 11:34am We are pleased to report that the issues this morning with the G Drive have now been resolved a...

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Scheduled Turnitin Maintenance April 20, 2024

Upcoming scheduled maintenance notice from Turnitin Turnitin will take a 5 hour maintenance window on April 2...

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COMPLETED - AppsAnywhere - Scheduled Maintenance 25 March 14:00 - 15:00

UPDATE: 25 Mar 2024 - 3:19pm This work has been completed successfully and Software Hub is working normally We apologise for...

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Panopto Errors over the weekend

Panopto has reported a larger than expected rate of error over the weekend: Current Status: Partial Service Disruption ...

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Terry Bradford Network Maintenance - Thursday 21 March, 08:00-8:30

IT Services will be undertaking essential network maintenance on Thursday 21 March between 08:00 and 08:30 Users connected t...

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Scheduled Turnitin Maintenance March 16, 2024

UPDATE: 18 Mar 2024 - 8:35am There was a short extension to the advertised time for Turnitin to complete the Update: Our mai...

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Sussex Direct - elective choices not visible once saved

We are aware that some students are not able to see their module choices once they have selected and saved them. We are worki...

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Problems using Sussex Direct to choose electives

UPDATE: 11 Mar 2024 - 12:06pm We believe that Sussex Direct is now working as it should, but we have delayed the release of ...

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PowerPoint error in Panopto

We are aware of an issue resulting in Panopto not launching PowerPoint presentations. While only a very small number of users...

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New Microsoft Teams is here!

Microsoft has rolled out an updated version of Teams, with some new improved features. If you haven’t tried it yet, loo...

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IT security update coming 28 February – how to be prepared.

IT Services will soon be running an important security update on your computer. Global Protect, the staff VPN, will be update...

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RESOLVED - Printing currently unavailable 20 February 2024

UPDATE: 20 Feb 2024 - 9:19am We are pleased to report that the problem with printing has been resolved and the service is wo...

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Wifinity - Emergency Maintenance 13 February 2024 - 00:01 - 06:00

UPDATE: 13 Feb 2024 - 11:15am Wifinity report that they have completed the essential maintenance and are now moitoring perfor...

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Reminder to Teaching Staff - Panopto microphone/audio issue workaround

We're aware of the on-going issue affecting Panopto recordings in campus lecture rooms, where the microphone/audio device isn...

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COMPLETED - MyView Scheduled Maintenance - Friday 2 February 2024 @ 10:00 GMT

A change is being made to the MyView Dashboard. The MyView Dashboard will be unavailable for one hour. If you have questions...

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RESOLVED - Panopto issues - Recordings may not be visible

UPDATE: 2 Feb 2024 - 7:56am Panopto report that the issues affecting video playback have now been resolved.  Apologies ...

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Advance notice - Essenting printing system maintenance - 17:00 - 17.30 Thursday 1 February

The printing service will be unavailable this evening between 17:00 and 17:30 to allow our third party service providers to c...

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COMPLETED - Yellow Screens/CMS Planned Downtime - 20:00 - 21:00 - Tuesday 30 January 2024

UPDATE: 31 Jan 2024 - 12:06pm The maintenance work on Yellow Screens/CMS has been completed and was successful, fixing the is...

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RESOLVED - Computer network currently unavailable on level 3 of Jubilee

UPDATE: 31 Jan 2024 - 10:44am Power has been restored to the network equipment and people on the level three should now be a...

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Advance Notice - Computer Network disruption due to SEF electrical works - Thursday 1 February

Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Thursday 1 February which will ...

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Advance Notice – Computer network disruption due to SEF electrical works - Friday 2 February

Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Friday 2 February which will re...

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Yellow Screens/CMS - UNAVAILABLE for new connections

We are experiencing a repeat of the recent issue where new connections to Yellow Screens/CMS are not possible Our advice goi...

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Reminder to Teaching staff - Panopto in lecture rooms audio device not set

We are aware that the Panopto system in campus lecture rooms is currently experiencing an issue where the audio device is not...

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RESOLVED - Yellow Screens/CMS - UNAVAILABE for new connections

UPDATE: 25 Jan 2024 - 12:46pm It is now possible to login to Yellow Screens/CMS and we apologise for the outage...

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COMPLETED - Network Maintenance - Thursday 18 January - 07:30 to 09:00

IT services will be undertaking essential network maintenance on Thursday 18 January between 07:30 and 09:00. Users connecte...

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RESOLVED - CloudPrint Printing Issue

We are currently aware of an issue affecting printing from CloudPrint. We are working with our third-party provider to rectif...

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COMPLETED - Essential update of AppsAnywhere - Friday 19 January at 10:00 am

UPDATE: 19 Jan 2024 - 10:48am This work is now complete and AppsAnywhere service is up and running  ...

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RESOLVED - BOX - currently unable to edit files online

UPDATE: 18 Jan 2024 - 2:55pm BOX have confirmed that the issue is now resolved  ...

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RESOLVED - Yellow Screens/CMS currently not accepting new connections

UPDATE: 16 Jan 2024 - 11:04am RESOLVED We are pleased to report that the issue with Yellow Screens/CMS has now been resolve...

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Yellow Screens/CMS currently not accepting new connections

We are aware that it is currently not possible to sign into Yellow Screens/CMS. We are investigating as a matter of urgency ...

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ADVANCE WARNING - Network Maintenance - Tuesday 16 January - 07:30 to 09:00

Network Maintenance - Tuesday 16 January - 07:30 to 09:00 IT services will be undertaking essential network maintenance on T...

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Yellow Screens/CMS - NOW AVAILABE for new connections

UPDATE: 12 Jan 2024 - 2:27pm Yellow Screens/CMS is now accepting new connections.  This is an issue we are continu...

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ADVANCE NOTICE - Turnitin Unavailable 16:30 - 20:30 (GMT) on 27 January 2024

Please be aware that Turnitin have notified us that there will be planned maintenance between 16:30 - 20:30 (GMT) on 27 Janua...

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UPDATE Monday 8 January - Yellow Screens/CMS - unavailable for new connections

UPDATE: 8 Jan 2024 - 9:13am The problems with access to Yellow Screens/CMS is still under investigation, we advise logging i...

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RESOLVED - Staff VPN service - connections failing

UPDATE: 5 Jan 2024 - 3:34pm We are pleased to report that the Staff VPN issue that was affecting a lot of users has now been ...

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RESOLVED - Yellow screens/CMS - currently unavailable

UPDATE: 4 Jan 2024 - 12:23pm We are pleased to report that Yellow Screens/CMS is back up and running We apologise for the i...

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RESOLVED: TURNITIN Incident: Tuesday 2 January 2024

We were notified by Turnitin that they suffered an unexpected service incident that occurred on Tuesday 2 January 2024 betwee...

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Resolved: Box currently unavailable

UPDATE: 20 Dec 2023 - 12:57pm Box access was restored over the weekend. ...

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RESOLVED: Yellow Screens/CMS issues for some users

UPDATE: 20 Dec 2023 - 8:49am Yellow Screens/CMS Fixed - The service is restored and ready for you to use again....

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Issues with Global Protect for some users

UPDATE: 18 Dec 2023 - 7:27am We have pushed out a fix to machines for this, however if you're still experiencing issues, plea...

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RESOLVED: Yellow Screens is currently unavailable across campus

UPDATE: 13 Dec 2023 - 11:16am We have applied the fix and CMS/Yellow Screens is now working, we apologise for the inconvenien...

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IT Services Christmas closure times 2023

IT Services and the Shawcross building will close for the Christmas break at 1pm on Wednesday 20 December 2023 and reop...

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IT Service Desk - No phone service - Friday 8 December

Due to staff sickness and staff training it is not possible to offer a phone service today. We will continue to offer a coun...

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ADVANCE NOTICE - IT Service Desk closing at 3pm on Wednesday 13 December

The IT Service Desk in Shawcross will be closing at 3pm on Wednesday 13 December to allow staff to attend a departmental even...

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Ivanti Service Manager - Fault

UPDATE: 5 Dec 2023 - 10:09pm This incident has been resolved.  ...

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Wifinity issues in the Northfield residences

IT Services are aware that there are issues with the Wifinity Service in Northfield residences. We have escalated this to Wi...

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RESOLVED: TURNITIN Incident: Wednesday 22 November - Thursday 23 November.

We were notified by Turnitin that they suffered an unexpected service incident that occurred between: Wednesday 22 November ...

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RESOLVED - Printing is currently unavailable across campus

UPDATE: 17 Nov 2023 - 10:59am We are pleased to report that the issue with printing has been resolved by our support partners...

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RESOLVED - Wifinity issues in some residences

UPDATE: 16 Nov 2023 - 4:04pm We are pleased to report that Wifinity have fixed the issue that resulted in a loss of wifi to s...

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RESOLVED - Wifinity issues in Northfield residences

We have been made aware by Wifinity of problems this morning with their service in Northfield residences. They are working to...

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COMPLETED - Wifinity - Emergency Maintenance taking place now

UPDATE: 13 Nov 2023 - 3:12pm We are pleased to report that the work has been successfully completed and the Wifinity network ...

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Counter service in Shawcross closed today Monday 13 November

Due to staff illness the counter service in Shawcross will be closed today. We will continue to offer a phone service and wi...

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Changes to emailing from Sussex Direct

IT Services are changing the way you can email contacts within Sussex Direct to help resolve some technical issues and improv...

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RESOLVED -Webprint service currently unavailable

UPDATE: 10 Nov 2023 - 12:51pm We are pleased to report that the issues with Webprint have been resolved by our third party pr...

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RESOLVED: Wifinity Service Issues affecting residences

UPDATE: 10 Nov 2023 - 9:09am Our external provider Wifinity have informed us that the network issues across residencies have...

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ADVANCE NOTICE: Qualtrics Essential Maintenance - 14 November 2023 7:00pm - 9:00pm GMT

We have been notified by Qualtrics that they are performing essential maintenance on 14 November 2023 for 2 hours between 7:0...

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RESOLVED - Canvas log-in issues 9 November 2023

We are aware that users experienced difficulties logging in to Canvas earlier today (9 November 2023). We believe this issue ...

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Configuring pronouns for Microsoft 365 Profile Cards, Canvas and Zoom

ITS have been working with the Equality, Diversity and Inclusion Unit and the LGBTQ+ Staff Network Team to activate and encou...

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Upgrading the Human Resources System (ResourceLink/MyView)

We’ll be upgrading Human Resources System web servers, which provides access to MyView. Whilst we’re doing this w...

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Advance Notice: Turnitin will be unavailable 18 November 2023 17:00-17:30

Turnitin UK have informed us that Turnitin, our plagiarism checking and written assessment submission tool, will be unavailab...

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RESOLVED - Turnitin issue 2 November

UPDATE: 2 Nov 2023 - 3:25pm Turnitin have advised that this issue has now been resolved.  ...

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RESOLVED - Ivanti Service Manager - Intermittent Fault

UPDATE: 1 Nov 2023 - 2:42pm Service Degradation on FFZ PRD Ivanti are currently investigating this issue. This inciden...

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RESOLVED: TURNITIN Incident - Tuesday 31 October 2023: UPDATED

We were notified by Turnitin that they suffered an unexpected service incident between 3:35pm and 6:58pm on Tuesday 31 Octobe...

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RESOLVED: Sussex Mobile App currently unavailable

Sussex Mobile app was un-available this afternoon 25/10/2023, from 15:42 until 17:02. This was due to an issue with the serv...

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CloudPaging Player being updated on all Azure staff laptops

IT Services are updating the CloudPaging Player on all Azure staff laptops This message below will display if your device re...

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Advance Notice: Turnitin will be unavailable 28 October 2023 9-9:30

UPDATE: 25 Oct 2023 - 2:34pm REMINDER  Turnitin UK have informed us that Turnitin, our plagiarism checking and written ...

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RESOLVED: AppsAnywhere (Software Hub) currently not available

UPDATE: 6 Oct 2023 - 5:00pm AppsAnywhere (Software Hub) is now back online for all users. We continue to work with our ...

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RESOLVED: SITS Admissions system currently not available

UPDATE: 4 Oct 2023 - 10:55am RESOLVED: The SITS Admission System is now back online for all users....

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RESOLVED - Issues for some staff accessing applications like Teams, Electronic Library Resources or Zoom

UPDATE: 3 Oct 2023 - 2:20pm The issues experienced should now be resolved. ...

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LabView - Currently unavailable

We are aware that LabView is not currently available on Engineering student workstations. We are investigating the cause of t...

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Issues being reported with Box

UPDATE: 28 Sep 2023 - 12:47pm The problem with Box has been identified and resolved, however, it may be that people notice sl...

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Welcome new students!

Welcome to Sussex from all in IT Services. We are located in the Shawcross Building, with friendly staff on hand to help w...

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IT Services counter service and user area NOW OPEN

UPDATE: 13 Sep 2023 - 8:57am We are FULLY open We are pleased to report that the Service Desk in Shawcross is now fully o...

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RESOLVED - Delay in Turnitin Similarity Report generation

UPDATE: 13 Sep 2023 - 10:24am This issue has now been resolved. Issues were noticed from 06:49 to 09:39 on 13/09/2023...

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AppsAnywhere - Unavailable 11 September 09:30 - 11:30

Please note that Software Hub (AppsAnywhere) will be unavailable for 2 hours on 11 September, between 09:30 – 11:30. D...

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Service Desk priorities for week commencing 4 September 2023

The IT Service Desk will be prioritising Online Registration issues this week in order to get as many of our new students reg...

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RESOLVED - The finance system's requisition, expenses, approvals and reporting will be service interrupted

Systems / Services Affected: Please note that the finance system's requisition, expenses, approvals and reporting will be ser...

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Advance warning - IT Service Desk closing at 4pm on Wednesday 30 August

The IT Service Desk in Shawcross will be closing early on Wednesday 30 August to allow staff to attend a departmental event. ...

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Wifi issues in Lewes Court 2 - Under Investigation

Our network team are currently investigating the wifi outage in Lewes Court 2. We will try and get the service up and runnin...

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Printing Service - Essential maintenance 17:00 - 19:00 on Friday 25 August

The printing service will be unavailable between 17:00 and 19:00 on Friday 25 August to allow our third party service provide...

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RESOLVED - Printing currently unavailable - Friday 18 August

UPDATE: 18 Aug 2023 - 9:54am We are pleased to report that our service providers have identified the issues and resolved it a...

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AppsAnywhere - Unavailable 2 August 10:30 – 11:30

Systems / Services Affected: Please note that Software Hub (AppsAnywhere) will be unavailable for 60 minutes on the 2 August,...

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Upgrading the Human Resources System (ResourceLink/MyView)

We’ll be upgrading Human Resources System to RLA30a, which provides access to MyView. Whilst we’re doing this wor...

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Printing Service - Essential maintenance 17:30 - 18:30 on Thursday 20 July

The printing service will be unavailable on Thursday 20 July between 17:30 and 18:30 to allow our third party service provide...

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Zoom / Canvas updates 17 July 2023

The integration between Zoom and Canvas is due to be updated later today, 17 July to fix an error message. After today, when...

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Advance Warning - Turnitin unavailable 12 August 2023

Turnitin have advised us that they have a planned period of maintenance when their service will be unavailable: Saturday Augu...

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Advance warning - IT Service Desk counter service closed on Friday 30 June

Due to a shortage of staff it will not be possible for the Service Desk to offer a counter service in Shawcross on Friday 30 ...

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REMINDER - IT Service Desk closed 12 June for Professional Services Celebration Event

The IT Service Desk in Shawcross will be closed on Monday 12 June to allow staff to attend the Professional Services Celebrat...

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Service Desk phone lines closed 11am - 2pm today

Due to staff shortages the IT Service Desk phone lines will be closed from 11am - 2pm today. We will continue to offer a tic...

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Sussex Mobile maintenance 17-05-2023

Sussex Mobile is undergoing some maintenance this afternoon, 17 May 20223. There may be momentary delays in some tiles workin...

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Service Desk counter service - Closed from 1pm on Tuesday 9 May

Due to staff shortages The IT Service Desk in Shawcross will not be able to provide a counter service this afternoon, Tuesday...

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Reminder - ADVANCE NOTICE - IT Service Desk Closed on Friday 5 May from 1pm for essential training

UPDATE: 4 May 2023 - 2:29pm Reminder that the Service Desk will be closed from 2pm on Friday May 5...

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RESOLVED - Printing Service - Urgent Essential Maintenance

UPDATE: 24 Apr 2023 - 8:30am We are pleased to report that the essential mantenance that had to be carried out on Friday eve...

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Important information about Mahara (portfolio platform): Action required

Mahara will not be accessible after the end of April 2023. The Educational Enhancement team have advised the following: If ...

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IT Service Desk closed for Easter from Thursday 6 April to Wednesday 12 April

The IT Service Desk counter and phone service will be closed for a few days over Easter. Please raise incidents and service ...

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ADVANCE NOTICE - IT Service Desk Closed on Wednesday 5 April 3pm to 5pm for training

The IT Service Desk counter and phone service will be closed on Wednesday 5th April 3pm – 5pm to allow the Service Desk...

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CloudPrint (WebPrint) long queues

UPDATE: 27 Mar 2023 - 4:46pm We are pleased to confirm that the CloudPrint (WebPrint) service issues have been resolved. ...

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RESOLVED: Turnitin issue 23 March

UPDATE: 23 Mar 2023 - 2:21pm Turnitin have confirmed this issue has now been resolved. The issue may have impacted student s...

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Sussex Mobile - most services are now working in the app

UPDATE: 20 Mar 2023 - 4:01pm We are pleased to report that Timetables have been working since late Friday. However we are st...

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Scheduled Downtime: Staff HR System including MyView 20 March 2023 09:00 - 19:00

UPDATE: 20 Mar 2023 - 4:46pm The HR System and MyView are now available ahead of the planned outage window.  Date / tim...

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RESOLVED - ResearchData file service unavailable

UPDATE: 20 Mar 2023 - 10:42am We are pleased to report this issue is now resolved.  ResearchData should now return to ...

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RESOLVED - Executable Blocked Message Issue

UPDATE: 20 Mar 2023 - 9:49am This issue is now resolved...

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Network Maintenance - Thursday 23 March - 08:00 to 09:00

IT services will be undertaking network maintenance on Thursday 23 March between 08:00 to 09:00. Users connected to the camp...

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RESOLVED - Sussex Mobile App - currently not working

UPDATE: 17 Mar 2023 - 11:35am RESOLVED - We are pleased to report that Sussex Mobile is now operating normally,  and al...

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RESOLVED - G drive issues this morning

UPDATE: 14 Mar 2023 - 3:31pm We have now completed a restart of the G Drive and everything should now be working normally. ...

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Network Maintenance - Wednesday 15 March - 08:00 to 09:00

IT services will be undertaking network maintenance on Wednesday 15 March between 08:00 to 09:00. Users connected to the cam...

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RESOLVED - Storage and desktop issues - 09 March

UPDATE: 9 Mar 2023 - 10:06am Following investigation by our Infrastructure team, service has now been restored. In order to ...

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RESOLVED - G Drive unavailable

UPDATE: 6 Mar 2023 - 10:00am We are pleased to report that the issue with the G Drive has been resolved. We apologise for t...

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RESOLVED: Panopto video editing currently not available

UPDATE: 2 Mar 2023 - 9:04am Panopto report that have successfully fixed the issue that they were having with people unable t...

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RESOLVED - G:Drive Access Issues

UPDATE: 24 Feb 2023 - 4:38pm We are pleased to report that the issues with the G Drive were quickly resolved and continued m...

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Power outage affecting internet access in some areas of campus

We are aware that as a result of works being undertaken by SEF within the Park Village substation, internet access is being ...

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Issues with Multiple Services - RESOLVED

We encountered an issue affecting multiple services this morning for example SMB, Sussex Direct, Apps Anywhere and Remote acc...

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Issues accessing AppsAnywhere

We are aware of AppsAnywhere issues this morning which are affecting customers on and off campus. The team are working to res...

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Issues with desktop icons

We are investigating reports from across campus about missing icons on PC desktops. We believe this is a profile issue and wi...

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Short-term changes to ITS Service Desk support services

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The ITS Service Desk will be making some short-term changes to o...

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Zoom Updates - how to update Zoom on your computer

On 4 February, Zoom has enforced that all Zoom users must be running at least version 5.10.3 If you have received a message ...

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RESOLVED: Network issues today 31 January

UPDATE: 2 Feb 2023 - 9:11am After resolving issues with some faulty equipment and thorough monitoring our engineers have conf...

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RESOLVED: Turnitin Issues

UPDATE: 25 Jan 2023 - 11:02am Turnitin have now resolved this issue and students can once again see the submit button without...

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Microsoft Service Issues

We are aware Microsoft are experiencing issues with various Microsoft services, however at present this doesn't look to affec...

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RESOLVED: Issues with Zoom - Monday 23 January

UPDATE: 24 Jan 2023 - 8:25am Zoom have confirmed this issue is now resolved....

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RESOLVED: Turnitin Issues today 16 January

UPDATE: 16 Jan 2023 - 3:58pm Turnitin has now confirmed this issue has been resolved and Turnitin should be working properly ...

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REMINDER: Turnitin will be unavailable 5pm 14 Jan to 1am 15 Jan 2023

UPDATE: 12 Jan 2023 - 4:51pm REMINDER Turnitin will be unavailable during a planned maintenance window from 5pm on Saturday J...

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ADVANCE NOTICE - No IT Service Desk on Monday 16 January 2023

The IT Service Desk, based in Shawcross and the IT Services phone service will be closed on Monday 16 January to allow the Se...

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RESOLVED - Network outage affecting Falmer House and Stanmer Court

UPDATE: 9 Jan 2023 - 12:47pm We are pleased to report that network services were restored to Stanmer Court, Falmer House and...

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RESOLVED - URGENT - Network maintenance work today from 1pm

UPDATE: 6 Jan 2023 - 2:00pm We are pleased to report that the urgent network maintenance work has been completed and only to...

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Issues Submitting Assignments in Turnitin

UPDATE: 5 Jan 2023 - 11:02am We have received reports that the submission button for Turnitin, one of our Canvas assignment ...

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Network Maintenance - Thursday 05 January - 07:30 to 08:45

IT services will be undertaking network maintenance on Thursday 05 January between 07:30 and 08:45. Users connected to the c...

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[RESOLVED] Issues with accessing Staff VPN

UPDATE: 19 Dec 2022 - 2:22pm Service Update: Please note that the Staff VPN Service is now restored. ...

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Issues with MyView and RLA

UPDATE: 19 Dec 2022 - 12:51pm Service Update: MyView and RLA services are now restored....

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RESOLVED: Issue with the Self Service Portal

UPDATE: 16 Dec 2022 - 5:02pm The issue with our Self Service Portal is now resolved....

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RESOLVED - System Performance issues - 7 December 2022

UPDATE: 9 Dec 2022 - 11:43am We are pleased to report that a Dell engineer attended site last night and replaced the faulty ...

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Christmas closure times

Shawcross will close for the Christmas break at 1pm on Wednesday 21 December and reopen at 9am on Tuesday 3 January 2023. The...

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Advance Warning - Jisc maintenance, campus network at risk

Please be advised that our Internet Service Provider, Jisc, will be completing routine maintenance over the weekend and as a ...

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Issues with Skype for Business

We are aware of an issue with Skype for Business this morning which is affecting users across campus. Whilst the application...

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Advance Warning – Reduced counter service hours as we prepare for January

The IT Service Desk will be offering a reduced counter and phone service in the run up to the Christmas break. From Monday 1...

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Advance warning - Turning off Basic Authentication for Exchange

At the end of this year Microsoft are depreciating Basic Authentication protocols for Outlook, Exchange Web Services (EWS), R...

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RESOLVED - Issues with Sussex Direct - Wednesday 7 December

UPDATE: 7 Dec 2022 - 10:13am We are pleased to report that the issue affecting Sussex Direct has now been resolved and the sy...

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RESOLVED - Problems sending emails to BSMS addresses

UPDATE: 6 Dec 2022 - 9:29am We are pleased to report that the issue that has been affecting email being sent or forwarded fro...

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Advance Warning - IT Service Desk - no counter service on Friday 2 December

The IT Service Desk in Shawcross will not be able to provide a counter service on Friday 2 December. We will continue to r...

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RESOLVED - Issue with Box

UPDATE: 1 Dec 2022 - 1:02pm We are pleased to report that the issue with Box this morning has now been resolved and the servi...

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RESOLVED - System Performance Issues - 23 November

UPDATE: 23 Nov 2022 - 1:18pm We have identified a failed component which is causing performance issues across applications a...

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Zoom Updates - how to update Zoom on your computer

On 5 November, Zoom has enforced that all Zoom users must be running at least version 5.8.6 If you have received a message s...

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RESOLVED - IT Service Desk phone currently not working

UPDATE: 7 Nov 2022 - 1:05pm We are pleased to report that the issue with our phone line has now been resolved and we are able...

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RESOLVED - MFDs unresponsive

UPDATE: 25 Oct 2022 - 9:12am We are pleased to report that the issue has now been resolved and all Multifunctional devices sh...

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RESOLVED - Problems with using webprint from personal devices

UPDATE: 20 Oct 2022 - 3:00pm We are pleased to report that the issue with the webprint service has been resolved and it is no...

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RESOLVED: Issues with Sussex Direct Thursday 13 October

UPDATE: 19 Oct 2022 - 11:54am We are pleased to announce the fix for Sussex Direct was applied at 4pm on 18 October, and all ...

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RESOLVED: Sussex Mobile App currently unavailable

UPDATE: 17 Oct 2022 - 9:50am The Sussex Mobile app is working as expected today, however queries to Sussex Direct, such as v...

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RESOLVED - Service Disruption - Wednesday 12 October

UPDATE: 13 Oct 2022 - 8:54am Following further investigations, Sussex Direct access and performance has now returned to norma...

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[UPDATED] Network Maintenance during October

UPDATE: 12 Oct 2022 - 9:28pm Updated to add the following extra periods of network maintenance: Sunday 16th October 08:...

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RESOLVED - Issues with some systems sending emails

UPDATE: 11 Oct 2022 - 10:29am The issues with sending emails from within internal services like Sussex Direct, have now been ...

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RESOLVED - Performance issues with a number of services today 4 October

UPDATE: 6 Oct 2022 - 2:57pm We are pleased to report that Dell have arrived on site and replaced the impacted component. The ...

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RESOLVED - Issues with Shibboleth authentication

UPDATE: 3 Oct 2022 - 2:04pm We are pleased to report that Shibboleth is now working normally and electronic resources should ...

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Adobe Licence Expiry Notification

A number of customers are reporting that when they try and use Adobe applications that they are getting a warning message: Y...

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Adding the print queue

UPDATE: 23 Sep 2022 - 4:26pm The print servers are now back up and running and service should be restored....

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RESOLVED - Desktop issues - Thursday 15 September

UPDATE: 15 Sep 2022 - 10:42am We are pleased to report that the profile issues that were affecting users across campus have ...

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Issues with Skype for Business

UPDATE: 23 Aug 2022 - 1:58pm RESOLVED - The issue with Skype for Business has been resolved and phones are now working norma...

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REMINDER - ADVANCE WARNING - IT Service Desk closed - Monday 8 August from 12 noon

To allow IT staff to attend a training session elsewhere on campus, the IT Service Desk will be closed from 12 noon on Monday...

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Scheduled Downtime: Software Hub (Application Jukebox) 10 August 2022 14:00

We will be upgrading the Software Hub service, which provides access to a number of software titles on Wednesday 10 August fr...

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NOW RESOLVED - Network issues affecting VPN connectivity

An expired certificate is causing VPN connectivity issues at present. A new certificate has been applied for and as soon as i...

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Network Maintenance - Tuesday 02 August 08:00 - 09:00

On Tuesday 02 August, IT Services will be updating the system that authenticates users and devices onto the network. For the...

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[RESOLVED] Power outage on campus affecting a number of buildings

UPDATE: 29 Jul 2022 - 7:41pm The root cause of the power outage affecting various parts of the campus has now been identified...

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Scheduled Downtime: Staff HR System including MyView 27 July 2022 09:00 - 19:00

We’ll be upgrading Human Resources System to RLA28a, which provides access to MyView. Whilst we’re doing this wor...

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Wifi issues on campus

We are currently investigating reports of issues with Eduroam which is affecting students in their residences. As soon as we...

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Network issues in the Arts buildings

UPDATE: 25 Jul 2022 - 9:21am We have been advised that the electrical power works in Arts C have been completed and can see t...

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[RESOLVED] Service Issues - 20/07/2022

UPDATE: 22 Jul 2022 - 8:06pm Maintenance on the affected system is now complete and services are returning to normal operatio...

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Network Maintenance - Saturday 25 June - 08:00 to 12:00

IT services will be undertaking network maintenance on Saturday 25 June between 08:00 and 12:00. Users connected to the camp...

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RESOLVED - Network problems in Fulton Building and Swanborough residences

UPDATE: 22 Jun 2022 - 10:32am The issues with the network in the Fulton Building and the Swanborough residences have now bee...

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Printing service currently unavailable

UPDATE: 10 Jun 2022 - 2:14pm RESOLVED - The issues with the printing service have now been resolved and printing, scanning an...

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Service requests - please allow a minimum of 5 working days for fulfilment

If you raise a service request with IT Services, please ensure that you allow a minimum of 5 working days for it to be fulfil...

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RESOLVED - Issue with Turnitin

UPDATE: 10 May 2022 - 2:47pm Turnitin have confirmed that the unexpected service incident has been resolved and the service i...

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RESOLVED - Issues with the Sussex Mobile Application

UPDATE: 9 May 2022 - 1:39pm RESOLVED - the issues affecting the Sussex Mobile Application have now been resolved and custome...

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RESOLVED - Accessing email via the 'Email' button in Sussex Direct

UPDATE: 9 May 2022 - 3:55pm RESOLVED - The webmail link in Sussex Direct is now working correctly, we apologise for the inco...

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Issue Identified: Turnitin, 29 April 2022, 11:20

UPDATE: 29 Apr 2022 - 3:15pm Turnitin report that their service was restored to operational health at approx. 11.30 am. ...

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Access to the Teaching share

UPDATE: 27 Apr 2022 - 3:08pm RESOLVED - The issue with accessing the teaching share has been resolved.  We apologise for...

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Webprint - service unavailable

UPDATE: 27 Apr 2022 - 2:05pm RESOLVED - Our service providers report that Webprint is now working normally. We apologise for...

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Turnitin - issues when trying to mark submissions

UPDATE: 7 Apr 2022 - 12:42pm Turnitin have confirmed that the issue affecting their service has now been resolved.  The ...

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IT Service Desk - CLOSED 9am - 10.30am today for essential staff training

The IT Service Desk will be closed today from 9am - 10.30am to allow the team to attend essential training on the new Okta sy...

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RESOLVED - G Drive unavailable 01.04.22

UPDATE: 1 Apr 2022 - 3:25pm RESOLVED 15:14   The G Drive and associated integrations are now running, apologies for th...

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Advance warning - NO IT Service counter service

Due to staff shortages, IT Services are not going to be able to offer a counter service in Shawcross on the following days:We...

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Problems for some users connecting to wireless Eduroam

IT Services are investigating reports of problems connecting to the wireless Eduroam network. The issue is not affecting all...

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Failure of routine live service scripts

We are aware of multiple issues with scripts failing on live services. This is an unintended consequence of a University crit...

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IT Service Desk priorities between 22 and 25 March

The IT Service Desk team are currently receiving large numbers of phone calls, tickets and in person visits to Shawcross. Fo...

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[RESOLVED] Network issue affecting Brighthelm, Norwich House and Lewes Court residencies

UPDATE: 17 Mar 2022 - 10:25am The issue affecting the following residencies: Brighthelm Norwich House Lewes Court 1 &...

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IT Services prioritising Graduand's needing login details

Staff on the IT Service Desk are going to be prioritising telephone calls from Graduand's over the next couple of days, as we...

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Panopto login not working in Canvas.

UPDATE: 15 Mar 2022 - 8:55am The Learning Technologists in the Technology Enhanced Learning team believe that the issue is re...

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Browsing Module Electives and Options

UPDATE: 8 Mar 2022 - 8:24am The issue that was preventing students from browsing their options in Sussex Direct has now been ...

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Scan to email and webprint not currently working

UPDATE: 4 Mar 2022 - 11:16am Our printing service provider has now resolved the issue, printing and scanning services are now...

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Agresso Finance System Maintenance 10 March 2022 18:00 to 19:00

The Agresso Finance System will be unavailable while we carry out upgrade work to the network components on some of the syste...

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Reports of issues with Box

UPDATE: 24 Feb 2022 - 11:04am RESOLVED Box appear to have resolved the login issue that was affecting customers this morning...

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Scheduled Downtime: Staff HR System including MyView 25 February 2022 09:00 - 19:00

We’ll be upgrading Human Resources System to RLA27b, which provides access to MyView. Whilst we’re doing this wor...

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Service problems - Monday 21 February

UPDATE: 21 Feb 2022 - 11:31am RESOLVED - The issues with Scuba, SITS and Titanium have now been resolved.  Please refres...

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Finance System Web Version Issues

We are aware that some of you are experiencing some issues using the web version of the Finance system on Chrome or Edge brow...

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Staff VPN Software update

This morning ITS will be rolling out an update to the Staff VPN software Global Protect. You will be prompted when the new v...

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Finance System Offline

UPDATE: 13 Jan 2022 - 11:38am We established the issue was with one of the Admin Remote services that is also used for other ...

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[RESOLVED] Network Issues affecting Pevensey 1 Building

UPDATE: 13 Jan 2022 - 11:16am The failed Zone switch has now been reconfigured and is now back in service, all wired and wire...

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Scheduled Downtime Cognos Live on 7 January 22 - from 6 to 7pm

Cognos 11 (Live) will be unavailable between 6pm and 7pm on Friday 7th January 2022 to enable the system to be patched to mit...

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Revised IT Service Desk Opening Hours - starting Wednesday 5 January 2022

The IT Service Desk has been significantly impacted by Covid and currently has a number of staff self-isolating From Wednesd...

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Revised IT Service Desk Opening Hours - starting Wednesday 5 January 2022

Revised Service Desk Opening Hours from Wednesday 5 January 2022 The IT Service Desk has been significantly impacted by Covi...

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[RESOLVED] Network issues affecting Lewes Court and Northfield residences

UPDATE: 4 Jan 2022 - 12:05pm Power issues affecting network connectivity in Lewes Court and Northfield residences have now be...

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Service Desk ticketing system currently unavailable

UPDATE: 20 Dec 2021 - 9:55am Our ticketing system is now working normally and we will respond to as many tickets as we can be...

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Wireless problem in some areas of campus

UPDATE: 14 Dec 2021 - 12:41pm Wireless connectivity has now been restored to all buildings....

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UPDATE - Emails to @live.com @outlook.com and @hotmail.com currently not being delivered

UPDATE: 13 Dec 2021 - 2:00pm RESOLVED The email rate limiting and blocking that has been stopping emails to the above domain...

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Issue Identified: G-Drive, 01 December 2021, 14:30

UPDATE: 2 Dec 2021 - 8:56am Issues regarding the G drive were resolved around 10pm last night (01/12/2021).   Your G d...

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Scheduled Downtime: HR System including MyView – 29 November 2021 - 09:00 to 19:00

UPDATE: 28 Nov 2021 - 6:15pm Apologies for type the downtime is 29 November 21...

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Customers reporting a spam email

We are receiving lots of reports this morning of a spam email being sent from a Sussex account to an Outlook.com account and ...

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Issues with Eduroam

UPDATE: 8 Nov 2021 - 3:11pm The issue affecting some users this afternoon has been identified and resolved. If you are still...

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Background changes to email system

Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These chang...

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Background changes to email system

Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These chang...

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Advance Notice - IT Service Desk closing at 3pm on Friday 5 November

The IT Service Desk in Shawcross will be closed from 3pm on Friday 5 November. We will reopen to customers at 9am on Monday ...

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RESOLVED - Issues with inbound email from external sources

Issues with inbound emails from external sources have now been resolved. Sorry for any inconvenience caused by this outage....

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Issues with printing on campus

UPDATE: 27 Oct 2021 - 12:09pm RESOLVED Our service provider has completed their investigations and the printing service on c...

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Issue Identified: Cognos, 27 September 2021, 09:00

UPDATE: 27 Sep 2021 - 9:52am Cognos is now back online and the service has been restored. We are sorry for any inconvenience...

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Issue Identified: Cognos, 27 September 2021, 09:00

Systems / Services Affected: Cognos Date / time: 27 September 2021, 09:00 Reason for downtime: We are aware that some staff...

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Web printing issues - unable to upload Word documents

UPDATE: 23 Sep 2021 - 4:23pm RESOLVED - Our service provider reports that the issue with web printing is now resolved and Wo...

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Printing issues on campus

UPDATE: 20 Sep 2021 - 2:43pm Printing Issue RESOLVED Our service provider has confirmed that the printing issue has now been...

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Warning - Avoid updating to Big Sur 11.6 if you use OneDrive for Business

 IT Services is advising Apple computer users who use OneDrive for Business to avoid upgrading to Big Sur Version 11.6. ...

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Reminder to staff and students returning to campus with mobile devices, Eduroam will need updating

An important security certificate change has taken place on eduroam, the University’s Wi-Fi system. In order to ...

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Current IT Service Desk Priorities

The IT Service Desk is currently dealing with large numbers of phone calls, incidents and service requests and will be priori...

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Issue Identified: Yellow Forms/ OWF, 23 August 2021, 09:30

Systems / Services Affected: Oracle Web Forms ( OWF) / Yellow Forms Date / time: 23 August 2021, 00:00 – 09:30 Reason...

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Resolved: Accessing Sussex services off campus, 20 August 2021, 08:30

UPDATE: 20 Aug 2021 - 10:48am Sky Broadband have now confirmed that they have resolved the issues and .ac.uk domains are now ...

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[UPDATED] Wi-Fi security updates, 16 August 2021, 08:00 - 09:00

UPDATE: 16 Aug 2021 - 8:17am The security upgrade is now complete. If you are experiencing issues when connecting to eduroam,...

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[RESOLVED] Finance Systems, 12 August 2021, 17:00

UPDATE: 12 Aug 2021 - 6:25pm UPDATE: 12 August 2021 - 6:24pm Issues relating to logging onto the Finance System have been re...

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[UPDATED] Wireless network (wi-fi) maintenance - Tuesday 03 August 2021 - 07:00 to 14:00

UPDATE: 3 Aug 2021 - 3:03pm The work on the wireless network is now complete....

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Sussex Direct Registration Issues 2 August 21 RESOLVED

UPDATE: 2 Aug 2021 - 2:37pm The notification for some students to Register on Sussex Direct was incorrect, this has now been...

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Issue Identified: Desktop Login, 22 July 2021, 08:45

UPDATE: 22 Jul 2021 - 9:36am The issues affecting logging in to desktop PCs on campus this morning have now been resolved. Al...

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[UPDATED] Network Maintenance - Saturday 24 July 2021 - 08:00 to 14:00

UPDATE: 21 Jul 2021 - 11:51am There will be a further period of network maintenance on Tuesday 27 July between 08:00 and 09:0...

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Scheduled Downtime: Central Database T01, Test Yellow Forms 14 July 2021, 09:30 – 12:00

Description of work: Test (T01) Central Database and Yellow Forms offline for essential Oracle Upgrade Date / time: 14 July...

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Issues accessing Outlook

UPDATE: 7 Jul 2021 - 11:12am The issues affecting Outlook this morning have now been resolved and it should now be possible t...

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[UPDATED] Network Maintenance - notification of upcoming works.

UPDATE: 30 Jun 2021 - 3:26pm Please be aware that some of the dates in this series of essential maintenance have had to be re...

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Scheduled Downtime: HR System including MyView – 28 June 2021 09:00 to 19:00

Description of work: We’ll be upgrading Human Resources System to RLA26a, which provides access to MyView. Whilst we&rs...

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Staff and Admin VPN Software update

Next week ITS will be rolling out an update to Staff VPN and Admin VPN software Global Protect. You will be prompted when th...

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Issue with Turnitin

UPDATE: 8 Jun 2021 - 2:25pm Turnitin have now confirmed that the Turnitin service has been restored....

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Scheduled Downtime: StarRez Residential Management System, 24 May 2021 – 26 May 2021

Description of work: StarRez migration to the cloud. Date / time: 24 May 2021, 12:00 PM – 26 May 2021, 12:00 AM Is ...

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[RESOLVED] Network Issues affecting Kings Road Residences

UPDATE: 19 May 2021 - 4:04pm Network connectivity issues have been resolved at the Kings Road residences. If you are based at...

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Issue Identified: Loss of Campus Network, wired and Eduroam wireless, 05 May 2021, 11:45

UPDATE: 5 May 2021 - 3:42pm The Wired and Wireless networks are now restored, although there remains a small number of buildi...

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Isue Identified: Campus Network, 02 May 2021, 12:00

UPDATE: 4 May 2021 - 9:17am There continues to be some ongoing issues following the power issues on Campus over the weekend....

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Email Storage Access - phishing emails

We are receiving reports of a suspicious email being delivered to Sussex email addresses this afternoon. This is a phishing ...

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Issue Identified: Wifi, Lewes Court, 19 April 2021

UPDATE: 19 Apr 2021 - 3:41pm The ongoing wifi issues in Lewes Court have now been resolved.  SEF have restored power to ...

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Ongoing Infrastructure Issues within Azure affecting Shibboleth

UPDATE: 3 Apr 2021 - 6:41am Microsoft have now resolved their Infrastructure issues and we can now confirm that our Shibbolet...

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Cognos 10 Retired 31 March 2021

A reminder that Cognos 10 will be retired on Wednesday 31st March 2021 and has been replaced by Cognos 11 (Cognos Analytics)....

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Issues logging into the Agresso Finance System

UPDATE: 25 Mar 2021 - 11:52am We have identified the issue affecting logins this morning and most people should now be able t...

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[REMINDER] Network Maintenance in the Library - 25 March 2021 - 08:00 to 10:00

UPDATE: 24 Mar 2021 - 7:05pm Reminder that there will be network maintenance in the Library tomorrow (25/03/2021) between 08:...

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Problems accessing Sussex Direct

UPDATE: 22 Mar 2021 - 1:10pm The issues affecting Sussex Direct have now been resolved.  If you were unable to login and...

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[CANCELLED] Network Maintenance - Sunday 21 March - 08:00 to 12:00

UPDATE: 18 Mar 2021 - 7:43pm Please be aware the network maintenance that was scheduled for Sunday 21 March 2021 between...

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Cognos 11 coming 15 March 2021

Cognos 11 (also known as Cognos Analytics) will be released on Monday 15 March. You will no longer be able to run reports in...

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Sussex Direct Maintenance Tuesday 23/02/21 February at 8am

On Tuesday 23 February at 8am there will be a brief disruption to Sussex Direct access whilst we migrate the service to a new...

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Scheduled Downtime: HR System including MyView – 22 February 2021 09:00 to 19:00

Description of work: We’ll be upgrading Human Resources System to RLA25B, which provides access to MyView. Whilst we&rs...

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NX2 (researchdata) Research File Service at risk tonight, 18 Feb 2021

Please be aware that the NX2 (researchdata) File Service will be at risk this evening, 18 Feb 2021 between 18:00 - 20:00 whil...

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Problems logging into Sussex Direct

UPDATE: 17 Feb 2021 - 2:27pm The problem was quickly identified and a page refresh or browser restart should have resolved th...

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Issue Identified: outbound emails, 10 February 2021, 18:00 - 18:40

Systems / Services Affected: There was an interruption to some email services last night (Wednesday 10 February) between app...

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RESOLVED e-Vision (paperless) Admissions system RESOLVED 11 Feb 2021 10:45

UPDATE: 11 Feb 2021 - 11:04am Issues resolved and you will be able to get back in to e-vision.   We will continue to i...

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[RESOLVED] Network Issues affecting Kings Road Residences

UPDATE: 11 Feb 2021 - 10:43am Issues affecting Kings Road residences are now resolved. The supplier providing connectivity t...

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ITS News video: fake vaccine emails, how to contact ITS, Zoom and Panopto, and sharing files with st

Please click here to watch this week’s ITS News update. In today’s short video: Look out for fake vaccine ema...

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Intermittent issues with external email delivery

Due to an unexpected issue with a planned change to the way our email is routed, users may have experienced intermittent emai...

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IT Service Desk training event - Friday 29 January 9am - 2pm

The IT Service Desk Team will be attending a training session on Friday 29 January from 9am - 2pm and during this time will n...

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Scheduled Downtime: Staff HR System including MyView 22 January 2021 09:00 - 19:00

Description of work: We’ll be upgrading the Human Resources System, which provides access to MyView. Whilst we’re...

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ITS News video: getting support in Lockdown 3, and the latest Zoom updates

Please click here to watch this week’s ITS News update. In today’s short video: ITS is still working hard to ...

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G Drive Access

RESOLVED: 15 Jan 2021 - 11:14am The issue affecting the G Drive has been resolved and the drive should be accessible again.&...

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IT Services Update

With the latest lockdown now in force, IT Services is operating as normal to support students and staff studying and workin...

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Reports of issues accessing CMS or Yellow Screens

UPDATE: 6 Jan 2021 - 3:49pm If you are struggling to access CMS and are getting an 'Application blocked by Java Security' er...

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Scheduled Downtime: HR System including MyView - 07 January 2021 09:00 to 11 January 2021 10:00

Description of work: We’ll be upgrading the infrastructure for the Human Resources System, which provides access to MyV...

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Appsanywhere Service - Unavailable 14 December 2020 11-12:30pm

UPDATE: 16 Dec 2020 - 9:48am Resolved 15 December 2020 at approx 11am - Apologies for any inconvenience caused....

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ITS News video: eduroam certificate change next Wednesday, Zoom and SSO

Please click here to watch this week’s ITS News update. In today’s video: Next Wednesday there will be an ess...

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Network Maintenance - 16/12/2020 - 08:30

On Wednesday 16 December, ITS will be making some security related changes to the wired and wireless networks. If you are usi...

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Home Share file deletion for Students.

Over the Summer, IT Services copied student Home Share (N Drive) files to their University provided OneDrive. This was part...

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ITS News video: We reveal the scale of phishing attacks at Sussex

Please click here to watch this week’s ITS News update. In today’s video: We reveal the number of phishing at...

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Apple macOS 11 (Big Sur) does not support SPSS 26

If you use SPSS 26 on your iMac or MacBook, please do not upgrade your device to macOS 11 as there are compatibility issues a...

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UPDATE - Apple macOS 11 (Big Sur)

UPDATE: 19 Nov 2020 - 3:25pm Please be aware of our advice on upgrading University provided Apple Mac equipment:As with previ...

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Network Maintenance - Saturday 14 November - 09:00 to 12:00

We will be performing network maintenance on Saturday 14 November between 09:00 and 12:00. If you are a member of staff conne...

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ITS News update: lockdown, Multi-Factor Authentication, MS Teams

Please click here to watch this week’s ITS News update. In today’s video: The lockdown won’t affect the...

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Network Maintenance - Saturday 07 November - 08:00 to 14:00

We will be performing network maintenance on Saturday 7 November between 08:00 and 14:00. If you are a student or staff conne...

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G Drive maintenance, 05 November 2020, 10:00 - 11:00

Systems / Services Affected: You may not be able to access your team’s G Drive during this time Date / time: 05 Novem...

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RESOLVED - Network issues in Kent House and Kulukundis House

UPDATE: 2 Nov 2020 - 9:09am Network issues affecting Kent House and Kulukundis House have now been resolved. If you are in th...

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Network Maintenance - Sunday 01 October - 08:00 to 12:00

We will be performing network maintenance on Sunday 01 October between 08:00 and 12:00. If you are a student or staff connect...

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Resolved - G Drive is currently unavailable, 29 October 2020, 08:30 - 10:40

UPDATE: 29 Oct 2020 - 11:27am Staff G Drives are now available again.  ...

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Microsoft Teams on all staff computers, 30 October 2020

Microsoft Teams has become a vital collaboration and communication tool at the University this year, with many staff using it...

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Security Threat: "voice notes" phishing emails

The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be ...

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ITS News update: phishing attacks, office.com and purchasing software

Please click here to watch this week’s ITS News update. In today’s video: Don’t fall for malicious phis...

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Sensus Access unavailable, 22 October 2020

Systems / Services Affected: You will not be able to access Sensus Access via either: https://www.sensusaccess.com/web3/su...

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Turnitin Unavailable UPDATE Resolved 20 October 16:45

UPDATE: 20 Oct 2020 - 5:06pm Services Restored - Turnitin believe the main issue affecting users logging into the service has...

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Network Maintenance - Saturday 24 October - 08:00 to 14:00

There is planned network maintenance on Saturday 24 October between 08:00 and 14:00. Users may experience brief interruptions...

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Network Maintenance, Sunday 18 October between 08:00 to 10:00

There is planned network maintenance on Sunday 18 October between 08:00 and 10:00. Users may experience brief interruptions (...

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ITS info for new students, this week

If you’re a new student, you should join the webinars offered all week by IT Services. Learn about IT security, free t...

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Outlook login popup, Thursday 15 October 2020

Systems / Services Affected: If you use Outlook on your computer or phone, you may be asked to log in to your Sussex account(...

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Panopto maintenance, Thursday 08 October 2020, 12:00 - 15:00

Systems / Services Affected: Panopto video streaming Date / time: 08 October 2020, 12:00 - 15:00 Reason for downtime: Panop...

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Ongoing phishing attacks

The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be ...

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Panopto unavailable again, 05 October 2020 (ongoing)

UPDATE: 5 Oct 2020 - 4:26pm Panopto Services are now available...

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Panopto still unavailable, 05 October 2020 (ongoing)

Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / ...

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Resolveed: Panopto unavailable, 01 October 2020

Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / ...

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Issues with Outlook online, 1 October (ongoing)

Systems / Services Affected: You may find that checking your email at outlook.office.com is much slower than usual, or you ca...

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Resolved: Cognos is unavailable, 04 September 2020, 08:30 - 11:15

UPDATE: 4 Sep 2020 - 11:20am Cognos is now working normally.  ...

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REMINDER: Decommissioning Study Direct and Matterhorn lecture recordings, 1 September 2020

UPDATE: 1 Sep 2020 - 8:32am Study direct and Matterhorn have now been decommissioned.  ...

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FCM Messages on Android phones, 27 August 2020

If you have an Android phone, you might see notifications that say “FCM Messages”. They might come from Teams or...

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Issues with Zoom, Monday 24 August (resolved)

Systems / Services Affected: You might have trouble connecting to Zoom meetings and webinars Date / time: 24 August 2020, 13...

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Reminder to staff: don’t take your PC home

Please don’t take your Sussex PC home. Computers from IT Services will only work when they are connected to the Sussex...

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Issue Resolved: Network in Chichester 1, 10 August 2020, 05:00 - 09:20

UPDATE: 10 Aug 2020 - 9:27am The issue with the network in Chichester 1 has now been resolved.  If you are trying to co...

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CMS/Yellow Forms changes for the new Media, Arts and Humanities School

We are updating the structure of CMS/Yellow Forms to support the changes in the new Media, Arts and Humanities School. Acade...

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Sussex Direct registration message

Some students may have seen a message in Sussex Direct that invited you to register for your next academic year. If you trie...

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Turnitin maintenance, 01 August 2020, 16:00 – 22.00

Systems / Services Affected: Turnitin services Date / time: Saturday 01 August 2020, 16:00 – 22.00 Reason for downtim...

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Upgrade now completed: Mahara, 30 July 2020, 08:00 – 14:30

Systems / Services Affected: Mahara Date / time: Thursday 30 July 2020, 08:00 – 14:30 Reason for downtime: Essential ...

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Email access for graduands, live captions in Zoom meetings and a new login page for Adobe

Please click here to watch this week’s ITS News video, which includes: This year’s graduands can access their ...

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Graduand access to LinkedIn Learning, security tips, N Drive to OneDrive migration

Please click here to watch this week’s ITS News video, which includes: An extra 2 months of LinkedIn Learning for th...

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Interruption to networks on campus next week

Systems / Services Affected: Wired and wireless networks will be unavailable in the following buildings during these works: ...

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Adobe removed from Windows Remote

Adobe programs like Acrobat, Photoshop and InDesign are no longer available via Windows Remote. If you need to use Adobe ap...

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Get the most out of LinkedIn Learning, 3 pieces of news about MS Teams, this week’s security tip

Please click here to watch this week’s ITS News video, which includes: Are you getting the most out of LinkedIn Lear...

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Genuine message from Procurement

If you make purchases for the University, you may have received a message today from Procurement today about our new Amazon B...

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Need IT support this week? Please contact us via our website.

If you need support from IT Services this week, please use the online ticket system to get in touch, rather than calling us. ...

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Everyone can access Gartner, saving your files when you leave, MS Teams advice, spotting fake emails

Please click here to watch this week’s ITS News video, which includes: All students and staff can now access Gartner...

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Saving your files at the end of your studies

When you complete your studies at Sussex, it’s important to take a copy of any files that you want to keep. If you wan...

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Bookmarks to Canvas fixed, Salto cards and printers, update FreeOTP and OneDrive training

Please click here to watch this week’s ITS News video, which includes: Bookmarked links to Canvas are working again ...

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Resolved: Graduation form in Sussex Direct has been taken down – 17:00, 16 June 2020 - 11:20, 17 June

UPDATE: 17 Jun 2020 - 11:50am You can now access the graduation form in Sussex Direct.  We removed access yesterday in ...

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Turnitin issue, more features in Teams, new remote support tool, retiring Study Direct, OneDrive

Please click here to watch this week’s ITS News video, which includes: An apology for the Turnitin issue over the we...

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Virgin Media customers - Performance issues

UPDATE: 3 Jun 2020 - 2:52pm We believe the issue is affecting a number of service providers, eg Virgin Media, Talk Talk and n...

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UPDATED 2 June, 14:00: Turnitin issues

UPDATE: 2 Jun 2020 - 1:59pm From approximately mid-day on Saturday 30 May to approximately 4:30pm Monday 1 June, there was a ...

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ITS News: Hottest courses on LinkedIn Learning; Teams update and training; keeping your data safe

Please click here to watch this week’s ITS News video, which includes: The most popular courses in LinkedIn Learning...

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Resolved: Network issues on campus, 21 May 2020, 14:30

UPDATE: 21 May 2020 - 3:19pm Networked services on campus have returned to normal, and you should be able to access all syste...

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ITS News: maintenance on Tuesday, the LinkedIn Learning app, OneDrive, Teams, security advice

The News videos from ITS are back! Please click here to watch this week’s video, which includes: Some core services...

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Adobe for students, installing zoom, LinkedIn Learning and spotting fake emails

Please watch today’s video update for staff and students. In today’s video: Adobe access for students has bee...

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Scheduled Downtime: MyView website, Wednesday 06 May 2020, 15:00 – Thursday 07 May, 07:00

Systems / Services Affected: The MyView website won’t be available during this time. Date / time: Wednesday 06 May 202...

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Canvas login page has changed, 4 May 2020

The appearance of the login page for Canvas has changed slightly, as shown below. This is part of our ongoing work to improv...

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Fake emails: “Your mailbox storage has reached 95%”

You might sometimes receive emails telling you that your inbox is almost full. These emails are all fake, and if you follow ...

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Zoom updates, improved support from ITS, LinkedIn Learning, security advice

Please watch today’s video update for staff and students. In today’s video: Remember to update to Zoom 5 Sup...

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LinkedIn Learning - skills training for everyone

UPDATE: 27 Apr 2020 - 4:52pm There was a problem with the link in our news story about LinkedIn Learning – sorry for th...

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Essential Maintenance: G Drive, Tuesday 28 April 2020, 07:00 – 11:00

Systems / Services Affected: Access to files on G Drives Date / time: Tuesday 28 April 2020, 07:00 – 11:00 Reason for...

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News about fake emails, Zoom, LinkedIn Learning, G Drive and Teams, 22 April 2020

Please watch today’s video update for staff and students. In today’s video: Help spread the word about fake t...

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News about the ITS chat bot, fixing Zoom problems and the Canvas login page, 16 April 2020

Please watch today’s video update for staff and students. In today’s video: The name you chose for the ITS ch...

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Staff and student news video, 08 April 2020

Please watch today’s video update for staff and students. In today’s video: You can now vote for the name of ...

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Staff news video, 07 April 2020

Today’s video update is for Sussex staff. In today’s video: Now that we’re all working at home, it&rsqu...

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IT Service Desk unable to receive emails - Issue Resolved

UPDATE: 3 Apr 2020 - 2:07pm ...

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Staff and student news, 02 April 2020

Please watch today’s short news update for both students and staff. In today’s video: Zoom is now live! To lo...

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Accessing Windows Remote, 02 April 2020

Systems / Services Affected: You might find that Windows Remote is slow this morning, or it might take time to log on. Ther...

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Staff and student news, 01 April 2020

Today we have another short news update for both students and staff. In today’s video: Zoom users with Sussex email...

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Staff and student news, 31 March 2020

Please watch today’s short news updates for both students and staff. In today’s video: Zoom is coming to Suss...

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Staff and student news, 30 March 2020

In today’s update for staff: Please be mindful of phishing and fake emails If you have already signed up for Zoom, ...

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Working from home, 27 March 2020

Please check out today’s short update video for staff Here is the transcript from today’s staff video: Hello...

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Working from home, 26 March 2020

Please watch today’s short update videos for students and staff Contact the IT Service Desk for support: Log a s...

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Working from home, 25 March 2020

Please check out today’s short update videos for students and staff Contact the IT Service Desk for support: Log a ...

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Working from home, 24 March 2020

Today we have separate video updates for students and staff In today’s staff update: ITS staff no longer distributi...

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Network maintenance, Tuesday 24 March 2020, 08:00 – 09:00

Description of work: As part of our work on a Staff VPN service, we will be carrying out network maintenance for an hour on T...

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Working from home, 23 March 2020

Please watch today’s video update from IT Services. This update is for staff. We hope to have much more news for stud...

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Working from home, 20 March 2020

Please watch today’s video update from IT Services. Included today: STAFF – getting a PC to work from home (s...

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Working from home, 19 March 2020

Please see this Panopto video for the latest news from ITS today. We are working very hard to improve our guidance pages and...

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Working from home, 17 March 2020

Staff in IT Services are currently focusing all our efforts on enabling students and staff to continue teaching, learning and...

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Systems / Services Affected: Network (Wired and Wireless) - Fixed

Systems / Services Affected: Network (Wired and Wireless) - Fixed Date / time: 13/03/2020 - 08:00-09:30hrs Reason for downt...

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All staff email accounts will be migrated to the cloud in the next 2 weeks

About 800 staff email accounts have been moved to the cloud. The process has gone very smoothly, so the decision has been ma...

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Software Center unavailable on Monday 9 March, 09:00 - 13:00

Systems / Services Affected: During this time you won’t be able to install applications using the Software Center on Su...

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Executable files on N Drive (Home Share), 05 March 2020, 07:30 - 08:00

Systems / Services Affected: IT Services provides the N Drive (Home Share) for you to save your work files. However, runnin...

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Staff email accounts begin moving to the cloud next week

In a move that will significantly improve email reliability and functionality, IT Services will begin migrating staff email a...

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Staff and Student printing - tray selection and stapling

Systems / Services Affected: Staff and Student Printing - tray selection and stapling Date / time: Thursday 26 February Rea...

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Issue Resolved: Intermittent problems with print release, 25 February 2020 - ongoing

UPDATE: 25 Feb 2020 - 2:30pm Our printing support partners have now confirmed that the issues with staff and student printing...

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Scheduled Downtime: Staff and Student printing, Thursday 20 February, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 February, 22:00 - Friday 21, 02:00 & Fr...

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All tax refund emails are fake

According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you r...

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Resolved: Unable to view Similarity Reports, 17 February 2020, 11:30 - 13:00

UPDATE: 17 Feb 2020 - 1:16pm You should now be able to view your Similarity Reports via Turnitin....

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Issue Identified: Sussex Direct performance, 10 February 2020, 13:00 - 14:15 (resolved)

UPDATE: 10 Feb 2020 - 2:26pm The performance of Sussex Direct is returning to normal.  We apologise for any frustration ...

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Printing maintenance, service unavailable, Wednesday 05 February 2020, 12:00 - 15:00

UPDATE: 5 Feb 2020 - 1:29pm The print service upgrade has been completed ahead of schedule and printing and scanning is now f...

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Box login page changing, 05 February 2020, 20:00 - 20:30

Systems / Services Affected: Logging in to Box. Box is the latest service to be migrated to our new cloud-based authenticati...

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Resolved: eduroam issues in some locations

UPDATE: 29 Jan 2020 - 10:36am This issue has been resolved and eduroam is now working normally in all areas....

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Google services login page changing, 24 January 2020, 10:00 - 10:30

If you log in to any Google services using your Sussex username (such as Google Chrome, Google Classroom or Google Drive) the...

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Resolved: G Drive unavailable, 21 January 2020, 10:30 - 23 January, 08:30

UPDATE: 23 Jan 2020 - 9:12am The G Drive was restored at about 8:30am, following work over night by ITS staff and our support...

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All tax refund emails are fake

According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you ...

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Rescheduled: G Drive unavailable Monday 20 January 17:00 - Tuesday 21 January 09:00

UPDATE: 16 Jan 2020 - 12:38pm [this work has been postponed from Friday 17 January to Monday 20 January] Systems / Services ...

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Resolved: MS Planner unavailable

UPDATE: 16 Jan 2020 - 11:07am Microsoft have informed us that Planner is now available....

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Power and network, Park Village and Norwich House, Wednesday 15 January

We have been notified that power works will affects several buildings on campus tomorrow, from 9am. If networking equipment ...

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Scheduled Downtime: Staff and Student printing, Thursday 16 January, 22:00 - Friday 17, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 16 January, 22:00 - Friday 17, 02:00 Reason f...

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Updates to the last Windows 7 PCs, Friday 17 January

If you use a Sussex PC that is still running Windows 7, you will be updated to Windows 10 very soon. The update will be done...

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Changes to login page, 14 January 2020, 10:00 - 11:00

Systems / Services Affected: The login screen for Office 365 is going to change, and logins to Office 365 may not be availabl...

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Update: Fake tax refund emails

UPDATE: 7 Jan 2020 - 12:00pm More students and staff have received fake tax refund emails today.  We are working to impr...

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Security Threat: “I caught you watching porn” phishing attack

Numerous staff and students at Sussex have received very unpleasant, targeted phishing emails with subject lines like “...

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Applications Server update, 18 December 2019, 09:00 - 17:00

Systems / Services Affected: We are performing essential maintenance on a server that provides applications for Windows PCs....

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8090 phone line closed for training, 18 December 2019, 09:30 - 13:00

Due to staff training, the IT Service Desk will not be able to answer calls to the 8090 number from 09:30 to 13:00 tomorrow. ...

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Printing maintenance, 16 December 2019, 12:00 - 14:00

Systems / Services Affected: Staff and student printing will be unavailable. Date / time: 16 December 2019, 12:00 - 14:00 R...

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Fake email Re: Income tax, 16 December 2019

You may receive a fake email today with the subject line Re: Income Tax The email is a clever copy of a genuine HMRC email, ...

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New popup in Windows Remote

You may see a new popup window the next time you log on to the Windows Remote service. The window will warn you that “...

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Winter vacation opening times

Systems / Services Affected: Shawcross will close at 14:00 on Friday 20 December and reopen at 09.00 on 2 January. The studen...

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Cognos essential maintenance, 16 December 2019, 16:00 - 17:00

Systems / Services Affected: Cognos Date / time: 16 December 2019, 16:00 - 17:00 Reason for downtime: We’ll be carryi...

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HPC unavailable, 10 December 2019, 22:00 12 December, 10:00

Systems / Services Affected: The High Performance Computing service is currently unavailable. Date / time: 10 December 2019,...

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G Drive returning to normal, 11 December 2019, 11:15 - 16:15

UPDATE: 11 Dec 2019 - 4:34pm G Drives are now returning to normal.  If you're still having trouble creating or renaming ...

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Printing restored, 09 December 2019, 08:00 - 10:30

UPDATE: 9 Dec 2019 - 10:37am Staff and student printing systems are now working normally. You may need to re-submit your pri...

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Watch out for fake emails that appear to come from lecturers or senior staff

If you get an unexpected email from somebody claiming to be a lecturer or colleague, please be sure to check the sender&rsquo...

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Possible issues with TurnItIn Similarity Reports

UPDATE: 5 Dec 2019 - 3:28pm TurnItIn have advised that they have fixed the issues with the similarity reports. ...

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Freebies for students #freebiefriday

If you would like a free baseball cap, screwdriver, bag, pen or pad of postits, pop over to the IT Service Desk in Shawcross ...

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Don’t use your Sussex password on other sites

One of the most important things you can do for your online security is use unique passwords for each site. You should NEVER...

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IT support ahead of Industrial Action

If you need IT support ahead of next week’s industrial action, please create a support ticket online. This will ensure...

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Printing issues resolved 21/11/19, 17:30

UPDATE: 21 Nov 2019 - 5:40pm MFD printing issues have now been resolved....

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Resolve: Cloudprint unavailable, 19 November 2019, 09:15 - 21 November, 08:00

UPDATE: 21 Nov 2019 - 8:52am The problem with Cloudprint has been resolved by our support partners.  If you need to prin...

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Convincing phishing email, 19 November 2019

A very convincing email that contains a phishing link has been received by many students and staff today. The email contains...

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Scheduled Downtime: Staff and Student printing, Thursday 21 November, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 November, 22:00 - Friday 22, 02:00 Reason ...

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RESOLVED: Issue with Turnitin submissions, 14 November 08:08

UPDATE: 14 Nov 2019 - 8:08am ...

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Essential Maintenance: O2 Wi-Fi, 12 November 2019, 02:00 - 10:15

UPDATE: 12 Nov 2019 - 10:38am The O2 Wi-Fi network is now working normally....

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Unable to log into Box (resolved), 12 November 2019, 08:19 - 08:46

UPDATE: 12 Nov 2019 - 8:59am The issue with Box logins has been resolved.  You should be able to log in and access your ...

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Network issues (resolved): Essex House, Brighthelm, Northfield

UPDATE: 4 Nov 2019 - 11:16am Networking in all locations has now been restored following yesterday's power cut.  ...

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Printing unavailable, 2 Nov - 4 Nov (resolved)

UPDATE: 4 Nov 2019 - 9:26am Our support partners have restored the printing service. We apologise for this interruption to s...

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Power Supply issues in JMS 18/10/19 09:45

There are currently power supply issues to a number of switches in JMS. SEF have been informed and are looking into it. Netwo...

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Resolved: Printing is unavailable, 16 October 2019, 12:30 - 13:45

UPDATE: 16 Oct 2019 - 2:04pm Our support partners have restored the printing service. We apologise for this interruption to ...

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Scheduled Downtime: Staff and Student printing, Thursday 17 October, 22:00 - Friday 18, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 October, 22:00 - Friday 18, 02:00 Reason f...

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Cognos unavailable from 17:00 to 18:00 tomorrow, 10 October 2019

Systems / Services Affected: Cognos Reports will be unavailable while this work is carried out. Date / time: 10 October 2019...

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Reminder: Avoid updating to MacOS Catalina (10.15)

UPDATE: 8 Oct 2019 - 2:44pm The latest version of MacOS (Catalina, 10.15) was released yesterday. As a reminder to staff, w...

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Please don’t use Microsoft Edge to print

Please avoid using Microsoft Edge for printing. Your print job may be lost, but you won’t see an error message telling...

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Business Systems now available again

UPDATE: 4 Oct 2019 - 4:12pm The fix for the issue with Business Systems has been completed, and normal access has been resto...

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Reminder: Canvas works best with Chrome

Canvas works best in Chrome. If you try to use Canvas with Safari or any other browser, you might encounter issues with logi...

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Panopto issues in some locations

Panopto, our new video capture system, is working well in most locations across the University, but we are getting reports of...

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Timetable not showing in SussexMobile

You might find that you can’t see your timetable in the SussexMobile app. A solution to this seems to be uninstalling ...

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SMS from Vodafone, 24 September 2019, 13:20

If you have a mobile phone provided by the University, you may have received a text message this afternoon about payment on a...

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Restart of Cognos at 12:00, 20 September 2019

Systems / Services Affected: We will be restarting the Cognos Reports service, so it won’t be available for approximate...

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Changes to Shawcross opening hours (Welcome Weekend and Welcome Week)

For the next week, staff in Shawcross will be helping new students with any IT issues. We’ll be ready to help over Wel...

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Intermittent Cognos error, 18 September 2019, 11:30 (ongoing)

Systems / Services Affected: You might see error messages in Cognos, or it might fail to run a report. We may need to rest...

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Scheduled Downtime: Staff and Student printing, Thursday 19 September, 22:00 - Friday 20, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 19 September, 22:00 - Friday 20, 02:00 Reason...

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Resolved: Box is unavailable, 12 September 2019

UPDATE: 13 Sep 2019 - 8:42am Box restored access to their systems at around 22:30 last night.  You should be able to acc...

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Cognos Maintenance, 12 September 2019, 16:30 - 13 September 09.30

Systems / Services Affected: Cognos Reports will be unavailable during this work Date / time: 12 September 2019, 16:30 - 13 ...

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Issue Resolved: Cognos Reports, 10 September 2019, 10:30 - 11:00

UPDATE: 10 Sep 2019 - 11:32am Cognos Reports has been restored and is working normally.  We're continuing to monitor the...

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Network disruption for around 2 minutes, Tuesday 10 September 2019, 07:30

Description of work: As part of an update to our campus firewalls, there will be an interruption to all networked services of...

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Issue Resolved: Group Share/ G Drive access, 04 September 2019 – 12:55

UPDATE: 4 Sep 2019 - 2:04pm Issues accessing the Group Share / G Drive have been resolved, further investigation into the c...

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Office 2019 for Mac - 6 September 2019

We are about to install Microsoft Office 2019 onto all Mac desktop computers that were provided by IT Services. This update ...

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Turnitin issue with replacing existing files

This issue will only affect you if you’re trying to replace a file that you have already uploaded to Turnitin. This is...

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Sussex Direct is currently unavailable.

UPDATE: 28 Aug 2019 - 10:08am Sussex Direct is now available again.  Apologies for any inconvenience that this outage ma...

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Research Volumes, 23 August 2019, 11:48 – 14:00

- Systems / Services Affected: Research volumes - Date / time: 23/08/19 12:39 - Reason for downt...

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Scheduled Downtime: Staff and Student printing, Thursday 22 August, 22:00 - Friday 23, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 22 August, 22:00 - Friday 23, 02:00 Reason fo...

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From 27 August: improving the way you get help from ITS

We closely monitor your satisfaction with IT Services and we take pride in providing the highest quality service we can. Eve...

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IT Service Desk inaccessible during clearing

If you need help from IT Services today or tomorrow, you won’t be able to visit us in Shawcross so please email or call...

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The IT Service Desk will close at 3pm today

The IT Service Desk will be closing at 3pm today. If you need help from the Service Desk, please call or visit before 3pm. ...

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Network survey by staff from Coastal Data

As part of our ongoing assessment of the University network, you might notice staff from Coastal Data visiting buildings on c...

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‘You have new held messages’ emails

Our new email security system will contact you if you receive suspicious messages. You have the option to release them to you...

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It's time to change your password

When did you last change your password? We strongly recommend changing your password at least once every 3 months, and you s...

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Essential Security updates, Tuesday 06 August 2019, 09:30 - 13:00

Systems / Services Affected: Global Protect, a piece of security software on Sussex PCs, is being updated tomorrow. This is ...

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Download Endnote for free

If you use Endnote as part of your studies, you can now download and install it for free on your own devices. IT Services ha...

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Email security improvements arriving tomorrow - how will they affect you?

Tomorrow (Thursday 1 August), ITS will be switching on a new email security system, which is expected to bring an end to wide...

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Essential Maintenance: Shibboleth login service, Monday 5 and Wednesday 7 August 2019

Description of work: On Monday 5 August at 16:30 we will begin upgrading the Shibboleth login service. We expect this work to...

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Closure of Shawcross computer rooms, 30 July - 23 August

The student computer rooms in Shawcross will be unavailable for three weeks from tomorrow (30 July) until Tuesday 23 August. ...

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Wi-Fi security updates, 01 August 2019, 08:00 - 09:00

UPDATE: 29 Jul 2019 - 4:05pm REMINDER   Description of work: An important security certificate on eduroam, the Univers...

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Essential Maintenance: Possible disruption to services, 30 July 2019, 10:00 – 11:00

Systems / Services Affected: You may experience problems logging in to the following services: Adobe Enterprise Blackbaud...

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Please check your inbox rules

As announced at the end of last week, we are currently assessing and improving email security in a range of ways. The first ...

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Issue Resolved: Web Print unavailable, 19 July 2019, 13:30 - 15:20

UPDATE: 19 Jul 2019 - 3:42pm Web Print via the Cloudprint page is now available again.    ...

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Please remove old versions of Adobe software

For licensing reasons, Adobe has directed us to remove old installations of Creative Cloud. We must uninstall all versions th...

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Issue Resolved: Skype for Business Mobile App, 17 July 2019, 12:00 - 18 July, 13:30

UPDATE: 18 Jul 2019 - 1:58pm Skype for Business is now working normally on all desktop computers, IP phones and via the mobil...

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Issue Resolved: Error in Sussex Direct, 18 July 2019, 06:00 - 09:40

UPDATE: 18 Jul 2019 - 9:43am We have resolved the problem in Sussex Direct.  The site is now working normally.  ...

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Essential Maintenance: grades and bank details in Sussex Direct, 18 July 2019, 16:00 - 16:30

Systems / Services Affected: Two features of Sussex Direct (pulling grades from Canvas and Bank Account Validation) will be u...

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Issue Resolved: Windows Remote performance, 17 July 2019, 11:15 - 12:30

UPDATE: 17 Jul 2019 - 12:35pm Windows Remote is now working normally following a restart of the service. If you have found t...

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Scheduled Downtime: Staff and Student printing, Thursday 18 July, 22:00 - Friday 19, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 July, 22:00 - Friday 19, 02:00 Reason for ...

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Issue Identified: Adobe CC 2019 error message, 11 July 2019, 11:00 (ongoing)

Systems / Services Affected: If you use any Adobe CC 2019 applications today, you might see an error message that says &lsquo...

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Essential Maintenance: Mac computers in the Library, Friday 12 July 2019, 10:00 - 13:00

Systems / Services Affected: All Mac computers in the library Date / time: Friday 12 July 2019, 10:00 - 13:00 Reason for do...

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Issue Resolved: Windows Remote performance, 09 July 2019, 12:00 - 17:00

UPDATE: 10 Jul 2019 - 9:28am Windows Remote is working normally this morning. We're monitoring the performance of the system...

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Removing off-site access to Study Direct, 08 July 2019, 09:00

UPDATE: 8 Jul 2019 - 10:52am We had intended to remove off-site access to Study Direct today. However, following feedback fr...

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Issues with IT systems and printing this morning have now been resolved

There was an interruption to several systems and printing this morning between 09:55 and 10:20. This was caused by an issue i...

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Issue Resolved: printer error, 04 July 2019, 08:30 - 16:30

UPDATE: 4 Jul 2019 - 4:54pm Printing, scanning and access to Cloudprint all seem to be working normally. If you continue to ...

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REMINDER: Network Disruption on Saturday 06 July 2019, 08:00 - 14:00

UPDATE: 3 Jul 2019 - 12:45pm This Saturday, there will be network disruption on campus between 08:00 and 14:00. We will cond...

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Issue resolved: Telephony disruption, 27 June 2019, 15:00 - 02 July, 14:20

UPDATE: 2 Jul 2019 - 2:28pm All issues with the telephony system have been resolved, and all phones seem to be working normal...

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Student printing will be unavailable on Tuesday 02 July 2019, 11:00 - 12:30

Systems / Services Affected: Students won’t be able to send print jobs or collect them from any MFDs. Date / time: 02 ...

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Adobe Connect will be unavailable 08:00 - 16:00 on 2 July 2019

Systems / Services Affected: Adobe Connect Date / time: 02 July 2019, 09:00 - 16:00 Reason for downtime: We will be applyin...

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Issue Resolved: Sussex Direct performance, 25 June 2019, 16:00 - 17:10

UPDATE: 25 Jun 2019 - 5:11pm Sussex Direct performance is now returning to normal.    ...

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Issue Resolved: Student printing, 24 June 2019, 11:30 - 12:45

UPDATE: 24 Jun 2019 - 12:49pm Student printing is now available again.  ...

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Essential Maintenance: Wi-Fi networks, Thursday 27 June 2019, 07:00 - 09:00

Description of work: We will be updating the software on the campus Wi-Fi controllers next Thursday morning. The controllers...

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Deployment of Panopto begins this week

Panopto, the University’s new lecture recording system, will be deployed for the beginning of the new academic year. T...

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Staff: are you going away? Windows 10 may arrive while you’re gone.

The deployment of Windows 10 to all staff PCs is going well, with over 500 computers updated so far. If you’re going a...

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Scheduled Downtime: Staff and Student printing, Thursday 20 June, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 June, 22:00 - Friday 21, 02:00 Reason for ...

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Logging in to Adobe CC 2019

The latest version of Adobe Creative Cloud (2019) is now available for staff to install via the Software Centre. You can rem...

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Issue Identified: Windows Remote performance, 17 June 2019, 16:00 (ongoing)

Systems / Services Affected: If you’re using Windows Remote to work from home, you might experience a slow connection ...

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Essential Maintenance: Skype for Business, 06 June 2019, 08:00 - 07 June, 17:00

We will be carrying out essential maintenance to our Skype for Business servers on Thursday and Friday this week, from 08:00 ...

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Ongoing Wi-Fi issues in Northfield and Kings Road

Systems / Services Affected: Wi-Fi connections in Northfield and Kings Road residences. You’ll be able to connect, but...

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Issue Resolved: Intermittent performance issues, 30 May 2019

UPDATE: 31 May 2019 - 9:26am We have now resolved the issues affecting our storage and all systems and services are function...

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A number of Windows 7 computers will reboot at 4:30pm today - 30 May 2019

A security scan of the Sussex network has revealed that a number of desktop PCs and laptops are running without vital securit...

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Brief interruption to network in Northfield and Kings Road at 3pm

At 3pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...

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Brief interruption to network in Northfield and Kings Road at 1pm

At 1pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...

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Evening deadlines? ITS is here for you

If you need IT support for your evening deadlines today or on Monday, you can find staff on the IT Service Desk in Shawcross ...

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Fake HMRC tax refund emails

More fake emails are arriving in Sussex inboxes, this time with the subject line: HMRC estimate your Income Tax for a previo...

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Fake Apple email receipts

Look out for fake emails with the subject line: Your Apple receipt No 8561288-81816 These emails appear to be receipts for p...

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Issue Resolved: eduroam Wi-Fi, 16 May 2019, 11:00 - 11:15

UPDATE: 16 May 2019 - 11:22am We've identified and fixed a hardware fault was was affecting eduroam Wi-Fi across the central ...

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Essential Maintenance: Skype for Business, 16 May 2019, 10:00 - 12:00

Description of work: We’ll be performing essential security maintenance on Skype for Business Date / time: 16 May 201...

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Issue Resolved: Sussex Direct and bank details 12 May 2019, 23:00 - 13 May 2019, 14:35

UPDATE: 13 May 2019 - 3:04pm We've resolved the issue that was making it impossible to enter bank details in Sussex Direct. ...

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Issue Resolved: Web Print, 13 May 2019, 13:00 - 14:25

UPDATE: 13 May 2019 - 2:49pm Web Print is now available again.  However, the URL has changed, so please update your book...

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Fake OneDrive emails

Although they have not been seen yet at Sussex, fake OneDrive emails have been reported at other UK universities. These emai...

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Avoid using Safari with Canvas

If you’re submitting work to Canvas, we recommend that you don’t use Safari. Use another browser such as Chrome ...

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Issue Resolved: Web Print, 07 May 2019, 11:15 - 12:00

UPDATE: 7 May 2019 - 2:02pm Web Print was restored around 12:00.  You should be able to access the page and send print j...

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Issues identified - Turnitin - Friday 3 May

We have been advised by Turnitin that they have experienced issues this afternoon that may have impacted submissions. We ha...

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Network Disruption on Saturday 06 July 2019, 08:00 - 14:00

Description of work: We have picked a date in July to perform essential testing and maintenance on core components of the ne...

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Issues identified - access to wifi in certain areas of campus

We are receiving reports of issues with wifi in the following areas. To resolve this we are going to be rebooting the wifi c...

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Issue Resolved: Lecture Capture, 16 April 2019, 11:40 - 12:00

Service Affected: Playback of lecture recordings in Canvas Date / time: 16 April 2019, 11:40 - 12:00 Reason for downtime: W...

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Issue Resolved: Lecture Capture, 13 April 2019, 11:30 - 15 April, 9:45

UPDATE: 15 Apr 2019 - 10:49am The Lecture Capture system is now recording and delivering videos.  If you’ve recor...

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Network Maintenance - 14/04/2019 - 08:00 to 10:30 - minor interruptions to service

There will be maintenance on a piece of core networking infrastructure tomorrow, Sunday 14th April between 08:00 and 10:30. ...

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IT Service Desk and Shawcross closed for Easter

The IT Service Desk will be closed for a few days over Easter, and the Shawcross cluster room will be locked. Shawcross will...

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Printing will be double-sided by default from Monday 15 April

What’s changing? From Monday, every print job you send to UoS_Secure_Print, the University’s printing system, wil...

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Issue Resolved: Password reset text messages

If you requested an SMS from Sussex Direct this morning to reset your password, a problem with the system meant that you woul...

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Resolved: The IT Service Desk is unable to take calls, 10 April 2019

UPDATE: 10 Apr 2019 - 10:24am The phone system is now working normally and the IT Service Desk are able to take your calls ag...

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Your password may change in the next 24 hours

We may reset your password within the next 24 hours to protect your account and your data. If this happens, you won’t ...

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Turnitin issues this morning, 8 April 2019

Systems / Services Affected: Submitting work via Turnitin Date / time: 08 April 2019, 04:00 - 11:20 Reason for downtime: Ac...

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Wi-Fi maintenance postponed

UPDATE: 8 Apr 2019 - 10:12am We’ve had to postpone tomorrow’s Wi-Fi maintenance until later in the month.  T...

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Sussex Direct is currently unavailable.

UPDATE: 8 Apr 2019 - 8:26am Sussex Direct is now available again, apologies for any inconvenience caused....

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Windows 10 is coming to all staff desktop PCs

If you’re a member of staff at Sussex and you use a desktop PC, you’re about to be upgraded to Windows 10. We&rs...

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Giveaway: Wolfram Wednesday

Wolfram supply the University with Mathematica, a key piece of software used by students and staff, especially in Maths and P...

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Improvement to Google Chrome

Many of us prefer Google Chrome as a web browser. Chrome has the ability to sync your bookmarks, passwords, browsing history ...

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ITS may have changed your password

We have seen a dramatic increase in the number of University email accounts being used to send malicious email. Over 400 acc...

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“Upgrade your email account” phishing attacks

In the last few days we’ve seen 3 or 4 variants of the “click here to update your email account” type of ma...

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Sussex Mobile Issues 22/03/2019 15:09 Resolved

UPDATE: 22 Mar 2019 - 3:45pm Apologies for any inconvenience caused, Sussex Mobile is now fully functional again....

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Scheduled Downtime: Staff and Student printing, Thursday 21 March, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 March, 22:00 - Friday 22, 02:00 Reason for...

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Be vigilant about activity in your email account

A few members of Sussex have contacted the IT Service Desk because they’ve noticed unexpected emails being sent from th...

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Malicious email containing red button

UPDATE: 14 Mar 2019 - 9:55am Staff and students at Sussex are still receiving messages from the clever, malicious email campa...

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This Wednesday: The Big Mathworks Giveaway

Mathworks, our partners who supply Matlab software for Sussex students, have sent us a big box of goodies to give away. If y...

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Free access to Adobe Spark for students and staff

Adobe Spark is a mobile app that you can use to quickly create beautiful social and web content. You can make graphics, vide...

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Look out for fraudulent emails requesting money

You might receive an email, apparently from a senior member of staff at Sussex, who urgently needs you to pay for something. ...

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Windows 7 reaches end-of-life

Windows 7 was launched in 2009 and it’s now coming to the end of its lifespan. It only makes sense to maintain an oper...

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Essential Maintenance: MyView, 04 March 2019, 09:00 - 16:00

Description of work: We’ll be upgrading the Human Resources System, which provides access to MyView. While we’re...

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Essential Maintenance: CrashPlan (Code42) backups, 04 March 2019, 14:00 - 15:00

Description of work: We are reorganising one of our data centres on campus, and a few services will be unavailable for an hou...

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Performance issues with eduroam

UPDATE: 22 Feb 2019 - 9:26am Eduroam is now back up.  If you are having any further issues please advise the Service Des...

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Essential Maintenance: Networking Equipment 22 February 06:00 to 06:20

Description of work: Maintenance on networking equipment. Date / time: 22/02/2019 06:00 to 06:20 Is this work likely to cau...

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Essential Maintenance: Sussex Research Online, 26 February 2019, 09:00 - 17:00

Description of work: We will be upgrading the software behind Sussex Research Online in collaboration with our supplier, EPri...

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Scheduled Downtime: Staff and Student printing, Thursday 21 Feb, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 February, 22:00 - Friday 22, 02:00 Reason ...

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General access login problems. Resolved 09:00 18 02 2019

UPDATE: 18 Feb 2019 - 9:10am General access login problems. Resolved 09:00 18 02 2019 If your having ongoing problems loggin...

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Issue resolved Turnitin service restored 16 February 07:40

Turnitin have resolved the issues and the service is back up and running...

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Turnitin is reporting a service disruption for submission markers.

UPDATE: 15 Feb 2019 - 3:54pm Turnitin are now reporting that they are experiencing a worldwide service outage meaning that no...

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Issue Identified: WebPrint Restored 15 February 2019, 15:43

UPDATE: 15 Feb 2019 - 3:45pm Service restored...

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Removal of old lecture capture systems, 18 February 2019, 11:00

Description of work: We’ll be retiring an old lecture capture system called SoundsDirect. The last recording to this s...

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Issue Resolved: Wi-Fi in several buildings, 12 February 2019, 15:00 - 15:30

UPDATE: 12 Feb 2019 - 3:34pm We've resolved the problem with the wireless controller and Wi-Fi is now available again.  ...

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G: Drive (Group Drive) currently unavailable

UPDATE: 8 Feb 2019 - 9:23am The G: Drive has now been restored.  Please be aware that G: Drive performance may be slower...

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Service Improvement: Box Drive is now available to install

Box is the dedicated cloud storage solution offered to Sussex staff. It offers a number of benefits, including: Unlimited...

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Issue Resolved: Accessing marks on Sussex Direct, 1 February 2019, 11:00

UPDATE: 1 Feb 2019 - 11:21am We've resolved the problem with Sussex Direct failing to show your marks.  If you've been t...

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Wi-Fi survey begins next week

You might notice staff from local networking experts Ideal taking readings across the campus in the coming weeks. You’...

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Essential Maintenance: Northfield Block 8, 31 January 2019, afternoon

Description of work: SEF have let us know they are investigating the ongoing power supply issues in Northfield Block 8 this a...

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Essential Maintenance: Core network reboot, 31 January 2019, 11:00

Description of work: A component failed in the core network yesterday, causing the interruption to service in the afternoon. ...

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Work completed: Sussex website, 31 January 2019, 07:00 - 09:00

UPDATE: 31 Jan 2019 - 8:02am This morning's work to migrate the Sussex website was successful and is now complete. The websit...

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Issue Resolved: Network performance, 30 January 2019, 16:05

UPDATE: 30 Jan 2019 - 4:55pm Activity on the network is now returning to normal so you should see an improvement in services ...

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Essential Maintenance: Network Disruption, Saturday 02 February 2019, 08:00 - 14:00

Description of work: In recent months we have been working through a programme to upgrade the campus firewalls. The firewalls...

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Issue Resolved: SussexMobile missing from Google Play Store

UPDATE: 30 Jan 2019 - 8:37am The SussexMobile app, which is designed to help you access all sorts of information about life a...

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Issue Resolved: Campus Wi-Fi, 28 January 2019, 10:45 - 11:05

UPDATE: 28 Jan 2019 - 11:13am We've rebooted the wi-fi controller and eduroam is returning to normal.  Please contact th...

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Essential Maintenance: Network Firewalls, 29 January 2019, 06:30 - 08:30

Description of work: The campus firewalls, which ensure the security of the network, need some maintenance work to ensure the...

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Scheduled Downtime: Study Direct, 29 January 2019, 08:00 - 10:00

Description of work:ITS has begun a programme of works to improve the underlying storage behind many of our web services. Th...

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Security threat: HMRC Notification email, 15 January 2019

Several users have received phishing emails claiming to be from HMRC today. They say that you have a refund due, and they co...

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Scheduled Downtime: Staff and Student printing, Thursday 17 January, 22:00 - Friday 18, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 January, 22:00 - Friday 18, 02:00 Reason f...

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Essential Maintenance: Software Center, 17 January 2019, 09:00 - 11:30

Description of work: We’ll be performing maintenance on SCCM, a system that maintains and controls Windows computers on...

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Essential Maintenance: Network Firewalls, 15 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 15 January 2019...

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Essential Maintenance: Network Firewalls, 08 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 08 January 2019...

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Issue Resolved: Network traffic, 04 January 2019, 10:30

UPDATE: 4 Jan 2019 - 11:56am We've put a workaround in place to resolve the problem with network traffic.  You should be...

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Essential Maintenance: Firewall reboot, 04 January 2019, 10:20

Description of work: In order to resolve some network issues on campus, we will be rebooting the campus firewall in a few min...

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Power issues affecting services and connectivity

UPDATE: 4 Jan 2019 - 9:15am Power has now been restored to the following locations: Arts A,B and C ACCA building Pev1 ...

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Essential Maintenance: Network Load Balancers, 03 January 2019, 08:00 - 08:30

Description of work: To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of t...

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Issue Identified - Markers unable to access Turnitin via Grades Screen in Canvas

UPDATE: 21 Dec 2018 - 12:01pm This issue is now resolved, apologies for any inconvenience caused....

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Scheduled Downtime: Staff and Student printing, Thursday 20 December, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 December, 22:00 - Friday 21, 02:00 Reason ...

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Essential Maintenance: Sussex Direct, 18 December 2018, 08:00 - 09:00

Description of work: We will be changing the underlying storage for Sussex Direct to a new platform that’s ready for f...

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Scheduled Downtime: Turnitin, 05 January 2018, 16:00 - 06 January, 00:00

Systems / Services Affected: The following will be unavailable while Turnitin complete this work: You will not be able to...

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Essential Maintenance: Wi-fi controllers, 18 December 2018, 08:00 - 16:00

Description of work: We need to update the Wi-fi controllers which govern our access points, which in turn provide Wi-fi acce...

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Resolved: Connectivity issues affecting Kings Road Residences, Conference Wifi and Chartwells catering

UPDATE: 13 Dec 2018 - 9:40am Connectivity has been restored to Chartwells Catering using a backup connection. Chartwells are...

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Please help us improve IT Services, a short survey

What’s your experience of IT at Sussex? Where should IT Services be focusing our efforts? What do we do well, and wha...

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Issue Resolved: Web Print and Word documents, 07 December 2018, 10:00 - 10:45

UPDATE: 7 Dec 2018 - 10:49am The issue with Web Print has been resolved.  It's accepting all of the usual files types ag...

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Security threat: tax refund email, 6 December 2018

Please take care with any email claiming to be about a tax refund. The subject line will be ANNUAL TAX REFUND or something s...

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Shawcross re-opens, 03 December 2018

The front entrance to Shawcross has been closed for several months. It’s now re-opened and the Service Desk is back in...

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Essential Maintenance: Network in Kings Road, 07 December 2018, 18:30 - 20:30

Description of work: Our support partners, Metranet, have told us they need to complete maintenance on their network equipmen...

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Issue Resolved: Wi-Fi in Swanbrough, 30 November 2018

Systems / Services Affected: Wi-Fi in Swanbrough is currently unavailable. Wired connections are working fine. Date / time: ...

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Scheduled Downtime: Logins to Canvas, Box and other services, 07 December 2018, 07:00 - 08:00

Description of work: The system that we use to log into services like Canvas, Box and Microsoft Office is being upgraded to b...

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Essential Maintenance: Network, 04 December 2018, 07:00 - 08:00

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 04 December 201...

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Stay safe when you’re shopping online

Do you shop online? These days it’s normal to use online stores to buy everything from groceries to gifts for friends ...

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Security Threat: “Are you on campus?” phishing attack

Description of threat: At least 13 people at Sussex have received very clever, targeted phishing emails with subject lines l...

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Issue Resolved: Interruption to network near Hastings building, 27 November 2018, 09:00 - 10:00

Systems / Services Affected: The network in Hastings, Friston, JCW and the Falmer Sports Complex is currently unavailable. D...

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Connectivity issues affecting Kings Road

UPDATE: 24 Nov 2018 - 8:11pm Power has been restored to the equipment at Sussex Heights and full connectivity has been resto...

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Essential Maintenance - Online Surveys (BOS) 26 November 2018 1700-1800

Description of work: Our 3rd party will be performing essential maintenance on online surveys (BOS) Date / time: 26 Novemb...

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Essential Maintenance: Network, 27 November 2018, 06:00 - 08:00

Description of work: We’ll be performing essential maintenance on the University network. Date / time: 27 November 2...

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Issue identified - phishing email appearing to be coming from senior members of the University

This phishing email has been reported to the IT Service Desk. This is appearing to be coming from senior members of the Univ...

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Issue Identified - Web Print, 18 November 2018 1300

UPDATE: 19 Nov 2018 - 2:31pm This issue is now resolved, apologies for any inconvenience caused...

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Issue Resolved: Personal web space, 15 November 2018

UPDATE: 15 Nov 2018 - 1:03pm The service to create personal web spaces is now working.  You can use this page to create ...

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Scheduled Downtime: Staff and Student printing, Thursday 15 November, 22:00 - Friday 16, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 15 November, 22:00 - Friday 16 November, 02:00...

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Essential Maintenance: Network, 16 November 2018, 07:00 - 08:00

The network maintenance that had been scheduled for this morning has now been moved to Friday morning. This is due to the st...

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Update: IT Service systems availability, 14 Nov 2018, 10:00

UPDATE: 14 Nov 2018 - 10:03am Core services have been restored following the damage to the University’s data centre. I...

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Print submission or e-submission today? Deadline extended by 48 hours.

If you have a submission deadline today, you have been granted an extension. Please see student news for details....

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Essential Maintenance: Wireless network, 9 November 2018 - 2030-2100

Description of work: We’ll be performing essential maintenance on the wireless network in the following areas: Acce...

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Essential Maintenance: Network, 14 November 2018, 07:00 - 08:00

Apologies for the strikeouts in the previous message! Description of work: We’ll be performing essential maintenan...

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Essential Maintenance: SSH access, 12 November 2018, 07:00 - 07:30

Description of work: We’ll be making updates to the university’s SSH gateway (unix.uscs.susx.ac.uk) as part of o...

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Issue Identified: Incomplete profiles, 07 November 2018

Systems / Services Affected: When you log in today, you may see a message that you have an “incomplete profile” o...

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Please log out at the end of the day, 06 November 2018

Description of work: To urgently address the current desktop performance issues, we have changed the way University computer...

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24-hour extension for today’s submissions

If you had a submission deadline today at 16:00, you have been granted an extension following today’s desktop performan...

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Important changes in IT Services, 6 November 2018

IT Services are making some big changes to the way we work. This will affect the way you contact us and the kind of informat...

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Issue Resolved: Desktop performance, 05 November 2018, 14:10 - 15:30

UPDATE: 5 Nov 2018 - 3:34pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 14:45 - 15:00

UPDATE: 2 Nov 2018 - 3:10pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 12:00 - 12:25

UPDATE: 2 Nov 2018 - 12:27pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Student printing, 02 November 2018, 09:30 - 11:45

UPDATE: 2 Nov 2018 - 12:01pm Student printing is now working normally.  We apologise if you were one of the users affect...

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Essential Maintenance: Staff and Student printing, Thursday 1 November 22:00-00:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 1 November, 22:00 - 00:00 Reason for downtime...

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Essential Maintenance: File storage system (non disruptive), 30 October 2018, 20:30 - 23.00

Description of work: We are continuing to work with Dell to find the root cause for the issue that sometimes affects desktop ...

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Issue Resolved: Desktop performance, 29 October 2018, 14:30 - 14:45

UPDATE: 29 Oct 2018 - 3:00pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Turnitin access, 25 October 2018, 11:00 - 13:20

UPDATE: 25 Oct 2018 - 2:07pm Turnitin have let us know that the service is now available again. We recommend that you sign ...

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3 security threats, including “You have one new message”, 24 October 2018

3 security threats have been reported to the IT Service Desk today: Watch out for a phishing email called “You have ...

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Service Update: Desktop performance issues

In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. ...

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Security Threat identified: “Refund reference number 800112990 / 2017 - 10/1” phishing attack

UPDATE: 22 Oct 2018 - 3:50pm REMINDER: Have you received an email about a tax refund?  Does it contain a pdf attachment...

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Issue Resolved: Web Print, 22 October 2018, 09:20 - 11:45

Systems / Services Affected: Web Print (online printing via the cloudprint system) Date / time: 22 October 2018, 09:20 - 11:...

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Scheduled Downtime: Yellow Screens (Oracle Web Forms), 19 October 2018, 08:00 - 09:00

Description of work: We will be performing essential maintenance on Yellow Screens (Oracle Web Forms) which will require taki...

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Threat Identified: “Undeliverable: Refund for Sussex student” spam message, 17 October 2018, 10:40 (ongoing)

Several users are reporting a spam message they have received with the title “Undeliverable: Refund for Sussex student&...

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Issue Resolved: Intermittent issues with desktop performance, 16 October 2018, 12:15 - 12:50

UPDATE: 16 Oct 2018 - 12:58pm We have resolved the issue with slow desktop performance this afternoon.  Computers across...

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Scheduled Downtime: Staff and Student printing, Thursday 18 October, 22:00 - Friday 19, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 October, 22:00 - Friday 19 October, 02:00 ...

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Security Threat identified: “Verify your email” type phishing attacks

Have you had an email in your Sussex inbox telling you that your email account is about to be closed? If you get an email li...

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Issue Resolved: Intermittent issues with desktop performance, 12 October 2018, 12:15 - 13:00

UPDATE: 12 Oct 2018 - 3:28pm We have resolved the issue with slow desktop performance this afternoon, in collaboration with o...

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Service Improvement: Security on your Sussex Apple or Linux device, 16 October 2018, 09:00

Description of work: If you have a desktop, laptop or mobile device which was provided by IT Services then we do our best to ...

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Scheduled Downtime: Please log out tonight, 20:30 - 21:30

UPDATE: 8 Oct 2018 - 12:50pm Description of work: We will be upgrading the software on part of our data storage system. Date...

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Issue Identified: Intermittent desktop computer issues, 03 October 2018 (ongoing)

UPDATE: 5 Oct 2018 - 11:00am We have been working hard to resolve the issue that caused slow desktop performance earlier thi...

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Scheduled Downtime: N Drive access, 04 October 2018, 07:00 - 08:00

Description of work: We will be restarting a server in our data storage infrastructure. Date / time: 04 October 2018, 07:00...

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Security awareness: Keep your data safe!

Each month, we’ll be bringing you news and advice about staying safe online. Last month we looked at the importance of...

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Issue resolved: Slow desktop performance, 02 October 2018, 15:00 - 16:15

UPDATE: 2 Oct 2018 - 4:36pm We believe that the desktop computers are now returning to normal.  The changes we have mad...

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