We are aware of an issue today with accessing applications via Okta. The issue has been located and resolved but it may take ...
UPDATE: 18 Sep 2024 - 10:37am We are pleased to announce that the issues accessing the library management system have been fu...
UPDATE: 17 Sep 2024 - 1:24pm This work was completed within the agreed change window...
We are aware of an issue that occurred earlier this morning with our network, this was first reported at 08:43. The network w...
UPDATE: 9 Sep 2024 - 8:32am This change to Canvas login provider has now been successfully rolled out. You will now be ...
UPDATE: 5 Sep 2024 - 4:35pm UPDATE: 5th September 2024 - 16:33 pm This work has been successfully completed and Software Hu...
We are aware that desktop PC users who were logged out overnight are this morning struggling to login and that the N drive is...
UPDATE: 29 Aug 2024 - 3:40pm BOX have reported that this issue has been resolved and the service is working normally again ...
Due to the activation of a new security feature in Sussex Direct, its email service was inadvertently impacted. As a result, ...
UPDATE: 19 Aug 2024 - 8:18am Scheduled Turnitin Maintenance August 17, 2024 ...
UPDATE: 14 Aug 2024 - 8:49am We are pleased to report that MyView is up and running normally this morning We apologise for ...
UPDATE: 12 Aug 2024 - 8:09am Incident resolved Turnitin have fixed the issue Due to an unexpected serv...
UPDATE: 9 Aug 2024 - 4:39pm The service affecting desktop machines on campus has been restored. Users should now be able to l...
UPDATE: 7 Aug 2024 - 9:11am The login issues experienced by a number of users yesterday is now resolved. Other services affec...
We will be restarting the Cognos Live service to implement a fix. Whilst this work is in progress Cognos Live will be unavail...
ArcGIS Desktop will be removed from Sussex managed devices due to no longer being supported by the vendor. Please see this p...
Due to the expiration of the Texthelp license agreement, EoD will be removed from Sussex managed desktops. Related Change: 3...
UPDATE: 26 Jul 2024 - 4:53pm The network issue is now resolved. We’re sorry for loss of service and the impact this has...
UPDATE: 26 Jul 2024 - 4:53pm The network issue is now resolved. We’re sorry for loss of service and the impact this has...
We’re currently experiencing a service disruption. Our Network team is working to identify the root cause and implement...
IT Services are updating the CloudPaging Player on all Azure staff laptops This message below will display if your device re...
Both Nvivo and SPSS software license codes will expire on the 31 July. Please follow the steps below to update to the new co...
UPDATE: 22 Jul 2024 - 10:09am We are pleased to report that Web printing is working normally again...
UPDATE: 19 Jul 2024 - 11:59am We believe that the issues with printing have been resolved. If you are still unable to ...
Due to a shortage of staff it will be necessary to close the counter service in Shawcross at 12 noon on Wednesday 10 July. W...
We are conducting investigatory maintenance work on the server that hosts Yellow Forms TEST/TRIANNING. This work has the ris...
We are conducting investigatory maintenance work on the server that hosts Yellow Forms TEST/TRIANNING. This work has the ris...
We’ll be upgrading Human Resources System to version 32a, which provides access to MyView. Whilst we’re doing thi...
The Impromptu Reporting service has been decommissioned. Date / time: 05 July 15:00 Why are we doing this work? Deprecati...
We’ll be upgrading Human Resources System Server, which provides access to MyView and ResourceLink. Whilst we’re ...
UPDATE: 5 Jul 2024 - 1:15pm We are pleased to report that the issue has been resolved...
UPDATE: 26 Jun 2024 - 1:08pm The G:Drive service issue is now resolved. We apologise once again for the inconvenience users ...
Sussex Estates and Facilities will be carrying out electrical work over the weekend of the 22 and 23 June in Shawcross, resul...
UPDATE: 19 Jun 2024 - 1:56pm We are pleased to report that the issues with Sussex Direct have now been resolved...
UPDATE: 18 Jun 2024 - 1:13pm ...
Panopto Cloud Operations Status Current Status: Degraded Performance Affected Infrastructure Components: Processing / En...
UPDATE: 17 Jun 2024 - 11:52am We are pleased to report that the issues with the G Drive have now been resolved and the servi...
UPDATE: 13 Jun 2024 - 2:13pm **Issue Now Resolved**...
We will be carrying out investigative maintenance on the printing service tomorrow morning between 07:30 and 08:30 The servi...
UPDATE: 21 May 2024 - 10:34am We are pleased to confirm that the printing service has now been restored. We apologise for th...
We are currently experiencing temporary technical difficulties with wireless microphones in some teaching spaces. This may r...
UPDATE: 16 May 2024 - 1:24pm We are pleased to report that the issue affecting Eduroam this morning has been resolved If yo...
UPDATE: 16 May 2024 - 9:25am Incident resolved We’ve fixed it! Due to an unexpected service inci...
IT services will be undertaking essential network maintenance on Saturday 18 May between 08:00 and 14:00. Users connected to...
UPDATE: 30 Apr 2024 - 11:21am The G drive has now been restored and is accessible both on campus and off site. Apolo...
IT services will be undertaking essential network maintenance on Tuesday 30 April between 07:30 and 09:00. Users connected t...
IT services will be undertaking essential network maintenance on Thursday 25 April between 07:30 and 08:00. Users may notice...
UPDATE: 24 Apr 2024 - 8:36am Turnitin Service Incident - 22 April Incident resolved ...
UPDATE: 23 Apr 2024 - 3:50pm Please note this maintenance has now been cancelled....
UPDATE: 18 Apr 2024 - 4:41pm The ORBS service has been restored....
The CrashPlan app was a legacy cloud backup service used by older deployed Apple devices. Recommended cloud storage alter...
UPDATE: 27 Mar 2024 - 11:34am We are pleased to report that the issues this morning with the G Drive have now been resolved a...
Upcoming scheduled maintenance notice from Turnitin Turnitin will take a 5 hour maintenance window on April 2...
UPDATE: 25 Mar 2024 - 3:19pm This work has been completed successfully and Software Hub is working normally We apologise for...
Panopto has reported a larger than expected rate of error over the weekend: Current Status: Partial Service Disruption ...
IT Services will be undertaking essential network maintenance on Thursday 21 March between 08:00 and 08:30 Users connected t...
UPDATE: 18 Mar 2024 - 8:35am There was a short extension to the advertised time for Turnitin to complete the Update: Our mai...
We are aware that some students are not able to see their module choices once they have selected and saved them. We are worki...
UPDATE: 11 Mar 2024 - 12:06pm We believe that Sussex Direct is now working as it should, but we have delayed the release of ...
We are aware of an issue resulting in Panopto not launching PowerPoint presentations. While only a very small number of users...
Microsoft has rolled out an updated version of Teams, with some new improved features. If you haven’t tried it yet, loo...
IT Services will soon be running an important security update on your computer. Global Protect, the staff VPN, will be update...
UPDATE: 20 Feb 2024 - 9:19am We are pleased to report that the problem with printing has been resolved and the service is wo...
UPDATE: 13 Feb 2024 - 11:15am Wifinity report that they have completed the essential maintenance and are now moitoring perfor...
We're aware of the on-going issue affecting Panopto recordings in campus lecture rooms, where the microphone/audio device isn...
UPDATE: 2 Feb 2024 - 7:56am Panopto report that the issues affecting video playback have now been resolved. Apologies ...
The printing service will be unavailable this evening between 17:00 and 17:30 to allow our third party service providers to c...
UPDATE: 31 Jan 2024 - 12:06pm The maintenance work on Yellow Screens/CMS has been completed and was successful, fixing the is...
UPDATE: 31 Jan 2024 - 10:44am Power has been restored to the network equipment and people on the level three should now be a...
Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Thursday 1 February which will ...
Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Friday 2 February which will re...
We are experiencing a repeat of the recent issue where new connections to Yellow Screens/CMS are not possible Our advice goi...
We are aware that the Panopto system in campus lecture rooms is currently experiencing an issue where the audio device is not...
UPDATE: 25 Jan 2024 - 12:46pm It is now possible to login to Yellow Screens/CMS and we apologise for the outage...
IT services will be undertaking essential network maintenance on Thursday 18 January between 07:30 and 09:00. Users connecte...
We are currently aware of an issue affecting printing from CloudPrint. We are working with our third-party provider to rectif...
UPDATE: 19 Jan 2024 - 10:48am This work is now complete and AppsAnywhere service is up and running ...
UPDATE: 18 Jan 2024 - 2:55pm BOX have confirmed that the issue is now resolved ...
UPDATE: 16 Jan 2024 - 11:04am RESOLVED We are pleased to report that the issue with Yellow Screens/CMS has now been resolve...
We are aware that it is currently not possible to sign into Yellow Screens/CMS. We are investigating as a matter of urgency ...
Network Maintenance - Tuesday 16 January - 07:30 to 09:00 IT services will be undertaking essential network maintenance on T...
UPDATE: 12 Jan 2024 - 2:27pm Yellow Screens/CMS is now accepting new connections. This is an issue we are continu...
Please be aware that Turnitin have notified us that there will be planned maintenance between 16:30 - 20:30 (GMT) on 27 Janua...
UPDATE: 8 Jan 2024 - 9:13am The problems with access to Yellow Screens/CMS is still under investigation, we advise logging i...
UPDATE: 5 Jan 2024 - 3:34pm We are pleased to report that the Staff VPN issue that was affecting a lot of users has now been ...
UPDATE: 4 Jan 2024 - 12:23pm We are pleased to report that Yellow Screens/CMS is back up and running We apologise for the i...
We were notified by Turnitin that they suffered an unexpected service incident that occurred on Tuesday 2 January 2024 betwee...
UPDATE: 20 Dec 2023 - 12:57pm Box access was restored over the weekend. ...
UPDATE: 20 Dec 2023 - 8:49am Yellow Screens/CMS Fixed - The service is restored and ready for you to use again....
UPDATE: 18 Dec 2023 - 7:27am We have pushed out a fix to machines for this, however if you're still experiencing issues, plea...
UPDATE: 13 Dec 2023 - 11:16am We have applied the fix and CMS/Yellow Screens is now working, we apologise for the inconvenien...
IT Services and the Shawcross building will close for the Christmas break at 1pm on Wednesday 20 December 2023 and reop...
Due to staff sickness and staff training it is not possible to offer a phone service today. We will continue to offer a coun...
The IT Service Desk in Shawcross will be closing at 3pm on Wednesday 13 December to allow staff to attend a departmental even...
UPDATE: 5 Dec 2023 - 10:09pm This incident has been resolved. ...
IT Services are aware that there are issues with the Wifinity Service in Northfield residences. We have escalated this to Wi...
We were notified by Turnitin that they suffered an unexpected service incident that occurred between: Wednesday 22 November ...
UPDATE: 17 Nov 2023 - 10:59am We are pleased to report that the issue with printing has been resolved by our support partners...
UPDATE: 16 Nov 2023 - 4:04pm We are pleased to report that Wifinity have fixed the issue that resulted in a loss of wifi to s...
We have been made aware by Wifinity of problems this morning with their service in Northfield residences. They are working to...
UPDATE: 13 Nov 2023 - 3:12pm We are pleased to report that the work has been successfully completed and the Wifinity network ...
Due to staff illness the counter service in Shawcross will be closed today. We will continue to offer a phone service and wi...
IT Services are changing the way you can email contacts within Sussex Direct to help resolve some technical issues and improv...
UPDATE: 10 Nov 2023 - 12:51pm We are pleased to report that the issues with Webprint have been resolved by our third party pr...
UPDATE: 10 Nov 2023 - 9:09am Our external provider Wifinity have informed us that the network issues across residencies have...
We have been notified by Qualtrics that they are performing essential maintenance on 14 November 2023 for 2 hours between 7:0...
We are aware that users experienced difficulties logging in to Canvas earlier today (9 November 2023). We believe this issue ...
ITS have been working with the Equality, Diversity and Inclusion Unit and the LGBTQ+ Staff Network Team to activate and encou...
Turnitin UK have informed us that Turnitin, our plagiarism checking and written assessment submission tool, will be unavailab...
UPDATE: 2 Nov 2023 - 3:25pm Turnitin have advised that this issue has now been resolved. ...
UPDATE: 1 Nov 2023 - 2:42pm Service Degradation on FFZ PRD Ivanti are currently investigating this issue. This inciden...
We were notified by Turnitin that they suffered an unexpected service incident between 3:35pm and 6:58pm on Tuesday 31 Octobe...
Sussex Mobile app was un-available this afternoon 25/10/2023, from 15:42 until 17:02. This was due to an issue with the serv...
IT Services are updating the CloudPaging Player on all Azure staff laptops This message below will display if your device re...
UPDATE: 25 Oct 2023 - 2:34pm REMINDER Turnitin UK have informed us that Turnitin, our plagiarism checking and written ...
UPDATE: 6 Oct 2023 - 5:00pm AppsAnywhere (Software Hub) is now back online for all users. We continue to work with our ...
UPDATE: 4 Oct 2023 - 10:55am RESOLVED: The SITS Admission System is now back online for all users....
UPDATE: 3 Oct 2023 - 2:20pm The issues experienced should now be resolved. ...
We are aware that LabView is not currently available on Engineering student workstations. We are investigating the cause of t...
UPDATE: 28 Sep 2023 - 12:47pm The problem with Box has been identified and resolved, however, it may be that people notice sl...
Welcome to Sussex from all in IT Services. We are located in the Shawcross Building, with friendly staff on hand to help w...
UPDATE: 13 Sep 2023 - 8:57am We are FULLY open We are pleased to report that the Service Desk in Shawcross is now fully o...
UPDATE: 13 Sep 2023 - 10:24am This issue has now been resolved. Issues were noticed from 06:49 to 09:39 on 13/09/2023...
Please note that Software Hub (AppsAnywhere) will be unavailable for 2 hours on 11 September, between 09:30 – 11:30. D...
The IT Service Desk will be prioritising Online Registration issues this week in order to get as many of our new students reg...
Systems / Services Affected: Please note that the finance system's requisition, expenses, approvals and reporting will be ser...
The IT Service Desk in Shawcross will be closing early on Wednesday 30 August to allow staff to attend a departmental event. ...
Our network team are currently investigating the wifi outage in Lewes Court 2. We will try and get the service up and runnin...
The printing service will be unavailable between 17:00 and 19:00 on Friday 25 August to allow our third party service provide...
UPDATE: 18 Aug 2023 - 9:54am We are pleased to report that our service providers have identified the issues and resolved it a...
Systems / Services Affected: Please note that Software Hub (AppsAnywhere) will be unavailable for 60 minutes on the 2 August,...
The printing service will be unavailable on Thursday 20 July between 17:30 and 18:30 to allow our third party service provide...
The integration between Zoom and Canvas is due to be updated later today, 17 July to fix an error message. After today, when...
Turnitin have advised us that they have a planned period of maintenance when their service will be unavailable: Saturday Augu...
Due to a shortage of staff it will not be possible for the Service Desk to offer a counter service in Shawcross on Friday 30 ...
The IT Service Desk in Shawcross will be closed on Monday 12 June to allow staff to attend the Professional Services Celebrat...
Due to staff shortages the IT Service Desk phone lines will be closed from 11am - 2pm today. We will continue to offer a tic...
Sussex Mobile is undergoing some maintenance this afternoon, 17 May 20223. There may be momentary delays in some tiles workin...
Due to staff shortages The IT Service Desk in Shawcross will not be able to provide a counter service this afternoon, Tuesday...
UPDATE: 4 May 2023 - 2:29pm Reminder that the Service Desk will be closed from 2pm on Friday May 5...
UPDATE: 24 Apr 2023 - 8:30am We are pleased to report that the essential mantenance that had to be carried out on Friday eve...
Mahara will not be accessible after the end of April 2023. The Educational Enhancement team have advised the following: If ...
The IT Service Desk counter and phone service will be closed for a few days over Easter. Please raise incidents and service ...
The IT Service Desk counter and phone service will be closed on Wednesday 5th April 3pm – 5pm to allow the Service Desk...
UPDATE: 27 Mar 2023 - 4:46pm We are pleased to confirm that the CloudPrint (WebPrint) service issues have been resolved. ...
UPDATE: 23 Mar 2023 - 2:21pm Turnitin have confirmed this issue has now been resolved. The issue may have impacted student s...
UPDATE: 20 Mar 2023 - 4:01pm We are pleased to report that Timetables have been working since late Friday. However we are st...
UPDATE: 20 Mar 2023 - 10:42am We are pleased to report this issue is now resolved. ResearchData should now return to ...
UPDATE: 20 Mar 2023 - 9:49am This issue is now resolved...
IT services will be undertaking network maintenance on Thursday 23 March between 08:00 to 09:00. Users connected to the camp...
UPDATE: 17 Mar 2023 - 11:35am RESOLVED - We are pleased to report that Sussex Mobile is now operating normally, and al...
UPDATE: 14 Mar 2023 - 3:31pm We have now completed a restart of the G Drive and everything should now be working normally. ...
IT services will be undertaking network maintenance on Wednesday 15 March between 08:00 to 09:00. Users connected to the cam...
UPDATE: 9 Mar 2023 - 10:06am Following investigation by our Infrastructure team, service has now been restored. In order to ...
UPDATE: 6 Mar 2023 - 10:00am We are pleased to report that the issue with the G Drive has been resolved. We apologise for t...
UPDATE: 2 Mar 2023 - 9:04am Panopto report that have successfully fixed the issue that they were having with people unable t...
UPDATE: 24 Feb 2023 - 4:38pm We are pleased to report that the issues with the G Drive were quickly resolved and continued m...
We are aware that as a result of works being undertaken by SEF within the Park Village substation, internet access is being ...
We encountered an issue affecting multiple services this morning for example SMB, Sussex Direct, Apps Anywhere and Remote acc...
We are aware of AppsAnywhere issues this morning which are affecting customers on and off campus. The team are working to res...
We are investigating reports from across campus about missing icons on PC desktops. We believe this is a profile issue and wi...
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The ITS Service Desk will be making some short-term changes to o...
On 4 February, Zoom has enforced that all Zoom users must be running at least version 5.10.3 If you have received a message ...
UPDATE: 2 Feb 2023 - 9:11am After resolving issues with some faulty equipment and thorough monitoring our engineers have conf...
UPDATE: 25 Jan 2023 - 11:02am Turnitin have now resolved this issue and students can once again see the submit button without...
We are aware Microsoft are experiencing issues with various Microsoft services, however at present this doesn't look to affec...
UPDATE: 24 Jan 2023 - 8:25am Zoom have confirmed this issue is now resolved....
UPDATE: 16 Jan 2023 - 3:58pm Turnitin has now confirmed this issue has been resolved and Turnitin should be working properly ...
UPDATE: 12 Jan 2023 - 4:51pm REMINDER Turnitin will be unavailable during a planned maintenance window from 5pm on Saturday J...
The IT Service Desk, based in Shawcross and the IT Services phone service will be closed on Monday 16 January to allow the Se...
UPDATE: 9 Jan 2023 - 12:47pm We are pleased to report that network services were restored to Stanmer Court, Falmer House and...
UPDATE: 6 Jan 2023 - 2:00pm We are pleased to report that the urgent network maintenance work has been completed and only to...
UPDATE: 5 Jan 2023 - 11:02am We have received reports that the submission button for Turnitin, one of our Canvas assignment ...
IT services will be undertaking network maintenance on Thursday 05 January between 07:30 and 08:45. Users connected to the c...
UPDATE: 19 Dec 2022 - 2:22pm Service Update: Please note that the Staff VPN Service is now restored. ...
UPDATE: 16 Dec 2022 - 5:02pm The issue with our Self Service Portal is now resolved....
UPDATE: 9 Dec 2022 - 11:43am We are pleased to report that a Dell engineer attended site last night and replaced the faulty ...
Shawcross will close for the Christmas break at 1pm on Wednesday 21 December and reopen at 9am on Tuesday 3 January 2023. The...
Please be advised that our Internet Service Provider, Jisc, will be completing routine maintenance over the weekend and as a ...
We are aware of an issue with Skype for Business this morning which is affecting users across campus. Whilst the application...
The IT Service Desk will be offering a reduced counter and phone service in the run up to the Christmas break. From Monday 1...
At the end of this year Microsoft are depreciating Basic Authentication protocols for Outlook, Exchange Web Services (EWS), R...
UPDATE: 7 Dec 2022 - 10:13am We are pleased to report that the issue affecting Sussex Direct has now been resolved and the sy...
UPDATE: 6 Dec 2022 - 9:29am We are pleased to report that the issue that has been affecting email being sent or forwarded fro...
The IT Service Desk in Shawcross will not be able to provide a counter service on Friday 2 December. We will continue to r...
UPDATE: 1 Dec 2022 - 1:02pm We are pleased to report that the issue with Box this morning has now been resolved and the servi...
UPDATE: 23 Nov 2022 - 1:18pm We have identified a failed component which is causing performance issues across applications a...
On 5 November, Zoom has enforced that all Zoom users must be running at least version 5.8.6 If you have received a message s...
UPDATE: 7 Nov 2022 - 1:05pm We are pleased to report that the issue with our phone line has now been resolved and we are able...
UPDATE: 25 Oct 2022 - 9:12am We are pleased to report that the issue has now been resolved and all Multifunctional devices sh...
UPDATE: 20 Oct 2022 - 3:00pm We are pleased to report that the issue with the webprint service has been resolved and it is no...
UPDATE: 19 Oct 2022 - 11:54am We are pleased to announce the fix for Sussex Direct was applied at 4pm on 18 October, and all ...
UPDATE: 17 Oct 2022 - 9:50am The Sussex Mobile app is working as expected today, however queries to Sussex Direct, such as v...
UPDATE: 13 Oct 2022 - 8:54am Following further investigations, Sussex Direct access and performance has now returned to norma...
UPDATE: 12 Oct 2022 - 9:28pm Updated to add the following extra periods of network maintenance: Sunday 16th October 08:...
UPDATE: 11 Oct 2022 - 10:29am The issues with sending emails from within internal services like Sussex Direct, have now been ...
UPDATE: 6 Oct 2022 - 2:57pm We are pleased to report that Dell have arrived on site and replaced the impacted component. The ...
UPDATE: 3 Oct 2022 - 2:04pm We are pleased to report that Shibboleth is now working normally and electronic resources should ...
A number of customers are reporting that when they try and use Adobe applications that they are getting a warning message: Y...
UPDATE: 23 Sep 2022 - 4:26pm The print servers are now back up and running and service should be restored....
UPDATE: 15 Sep 2022 - 10:42am We are pleased to report that the profile issues that were affecting users across campus have ...
UPDATE: 23 Aug 2022 - 1:58pm RESOLVED - The issue with Skype for Business has been resolved and phones are now working norma...
To allow IT staff to attend a training session elsewhere on campus, the IT Service Desk will be closed from 12 noon on Monday...
We will be upgrading the Software Hub service, which provides access to a number of software titles on Wednesday 10 August fr...
An expired certificate is causing VPN connectivity issues at present. A new certificate has been applied for and as soon as i...
On Tuesday 02 August, IT Services will be updating the system that authenticates users and devices onto the network. For the...
UPDATE: 29 Jul 2022 - 7:41pm The root cause of the power outage affecting various parts of the campus has now been identified...
We are currently investigating reports of issues with Eduroam which is affecting students in their residences. As soon as we...
UPDATE: 25 Jul 2022 - 9:21am We have been advised that the electrical power works in Arts C have been completed and can see t...
UPDATE: 22 Jul 2022 - 8:06pm Maintenance on the affected system is now complete and services are returning to normal operatio...
IT services will be undertaking network maintenance on Saturday 25 June between 08:00 and 12:00. Users connected to the camp...
UPDATE: 22 Jun 2022 - 10:32am The issues with the network in the Fulton Building and the Swanborough residences have now bee...
UPDATE: 10 Jun 2022 - 2:14pm RESOLVED - The issues with the printing service have now been resolved and printing, scanning an...
If you raise a service request with IT Services, please ensure that you allow a minimum of 5 working days for it to be fulfil...
UPDATE: 10 May 2022 - 2:47pm Turnitin have confirmed that the unexpected service incident has been resolved and the service i...
UPDATE: 9 May 2022 - 1:39pm RESOLVED - the issues affecting the Sussex Mobile Application have now been resolved and custome...
UPDATE: 9 May 2022 - 3:55pm RESOLVED - The webmail link in Sussex Direct is now working correctly, we apologise for the inco...
UPDATE: 29 Apr 2022 - 3:15pm Turnitin report that their service was restored to operational health at approx. 11.30 am. ...
UPDATE: 27 Apr 2022 - 3:08pm RESOLVED - The issue with accessing the teaching share has been resolved. We apologise for...
UPDATE: 27 Apr 2022 - 2:05pm RESOLVED - Our service providers report that Webprint is now working normally. We apologise for...
UPDATE: 7 Apr 2022 - 12:42pm Turnitin have confirmed that the issue affecting their service has now been resolved. The ...
The IT Service Desk will be closed today from 9am - 10.30am to allow the team to attend essential training on the new Okta sy...
UPDATE: 1 Apr 2022 - 3:25pm RESOLVED 15:14 The G Drive and associated integrations are now running, apologies for th...
Due to staff shortages, IT Services are not going to be able to offer a counter service in Shawcross on the following days:We...
IT Services are investigating reports of problems connecting to the wireless Eduroam network. The issue is not affecting all...
We are aware of multiple issues with scripts failing on live services. This is an unintended consequence of a University crit...
The IT Service Desk team are currently receiving large numbers of phone calls, tickets and in person visits to Shawcross. Fo...
UPDATE: 17 Mar 2022 - 10:25am The issue affecting the following residencies: Brighthelm Norwich House Lewes Court 1 &...
Staff on the IT Service Desk are going to be prioritising telephone calls from Graduand's over the next couple of days, as we...
UPDATE: 15 Mar 2022 - 8:55am The Learning Technologists in the Technology Enhanced Learning team believe that the issue is re...
UPDATE: 8 Mar 2022 - 8:24am The issue that was preventing students from browsing their options in Sussex Direct has now been ...
UPDATE: 4 Mar 2022 - 11:16am Our printing service provider has now resolved the issue, printing and scanning services are now...
The Agresso Finance System will be unavailable while we carry out upgrade work to the network components on some of the syste...
UPDATE: 24 Feb 2022 - 11:04am RESOLVED Box appear to have resolved the login issue that was affecting customers this morning...
UPDATE: 21 Feb 2022 - 11:31am RESOLVED - The issues with Scuba, SITS and Titanium have now been resolved. Please refres...
We are aware that some of you are experiencing some issues using the web version of the Finance system on Chrome or Edge brow...
This morning ITS will be rolling out an update to the Staff VPN software Global Protect. You will be prompted when the new v...
UPDATE: 13 Jan 2022 - 11:38am We established the issue was with one of the Admin Remote services that is also used for other ...
UPDATE: 13 Jan 2022 - 11:16am The failed Zone switch has now been reconfigured and is now back in service, all wired and wire...
Cognos 11 (Live) will be unavailable between 6pm and 7pm on Friday 7th January 2022 to enable the system to be patched to mit...
The IT Service Desk has been significantly impacted by Covid and currently has a number of staff self-isolating From Wednesd...
Revised Service Desk Opening Hours from Wednesday 5 January 2022 The IT Service Desk has been significantly impacted by Covi...
UPDATE: 4 Jan 2022 - 12:05pm Power issues affecting network connectivity in Lewes Court and Northfield residences have now be...
UPDATE: 20 Dec 2021 - 9:55am Our ticketing system is now working normally and we will respond to as many tickets as we can be...
UPDATE: 14 Dec 2021 - 12:41pm Wireless connectivity has now been restored to all buildings....
UPDATE: 13 Dec 2021 - 2:00pm RESOLVED The email rate limiting and blocking that has been stopping emails to the above domain...
UPDATE: 2 Dec 2021 - 8:56am Issues regarding the G drive were resolved around 10pm last night (01/12/2021). Your G d...
We are receiving lots of reports this morning of a spam email being sent from a Sussex account to an Outlook.com account and ...
UPDATE: 8 Nov 2021 - 3:11pm The issue affecting some users this afternoon has been identified and resolved. If you are still...
Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These chang...
Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These chang...
The IT Service Desk in Shawcross will be closed from 3pm on Friday 5 November. We will reopen to customers at 9am on Monday ...
Issues with inbound emails from external sources have now been resolved. Sorry for any inconvenience caused by this outage....
UPDATE: 27 Oct 2021 - 12:09pm RESOLVED Our service provider has completed their investigations and the printing service on c...
UPDATE: 27 Sep 2021 - 9:52am Cognos is now back online and the service has been restored. We are sorry for any inconvenience...
Systems / Services Affected: Cognos Date / time: 27 September 2021, 09:00 Reason for downtime: We are aware that some staff...
UPDATE: 23 Sep 2021 - 4:23pm RESOLVED - Our service provider reports that the issue with web printing is now resolved and Wo...
UPDATE: 20 Sep 2021 - 2:43pm Printing Issue RESOLVED Our service provider has confirmed that the printing issue has now been...
IT Services is advising Apple computer users who use OneDrive for Business to avoid upgrading to Big Sur Version 11.6. ...
An important security certificate change has taken place on eduroam, the University’s Wi-Fi system. In order to ...
The IT Service Desk is currently dealing with large numbers of phone calls, incidents and service requests and will be priori...
Systems / Services Affected: Oracle Web Forms ( OWF) / Yellow Forms Date / time: 23 August 2021, 00:00 – 09:30 Reason...
UPDATE: 20 Aug 2021 - 10:48am Sky Broadband have now confirmed that they have resolved the issues and .ac.uk domains are now ...
UPDATE: 16 Aug 2021 - 8:17am The security upgrade is now complete. If you are experiencing issues when connecting to eduroam,...
UPDATE: 12 Aug 2021 - 6:25pm UPDATE: 12 August 2021 - 6:24pm Issues relating to logging onto the Finance System have been re...
UPDATE: 3 Aug 2021 - 3:03pm The work on the wireless network is now complete....
UPDATE: 2 Aug 2021 - 2:37pm The notification for some students to Register on Sussex Direct was incorrect, this has now been...
UPDATE: 22 Jul 2021 - 9:36am The issues affecting logging in to desktop PCs on campus this morning have now been resolved. Al...
UPDATE: 21 Jul 2021 - 11:51am There will be a further period of network maintenance on Tuesday 27 July between 08:00 and 09:0...
Description of work: Test (T01) Central Database and Yellow Forms offline for essential Oracle Upgrade Date / time: 14 July...
UPDATE: 7 Jul 2021 - 11:12am The issues affecting Outlook this morning have now been resolved and it should now be possible t...
UPDATE: 30 Jun 2021 - 3:26pm Please be aware that some of the dates in this series of essential maintenance have had to be re...
Next week ITS will be rolling out an update to Staff VPN and Admin VPN software Global Protect. You will be prompted when th...
UPDATE: 8 Jun 2021 - 2:25pm Turnitin have now confirmed that the Turnitin service has been restored....
Description of work: StarRez migration to the cloud. Date / time: 24 May 2021, 12:00 PM – 26 May 2021, 12:00 AM Is ...
UPDATE: 19 May 2021 - 4:04pm Network connectivity issues have been resolved at the Kings Road residences. If you are based at...
UPDATE: 5 May 2021 - 3:42pm The Wired and Wireless networks are now restored, although there remains a small number of buildi...
UPDATE: 4 May 2021 - 9:17am There continues to be some ongoing issues following the power issues on Campus over the weekend....
We are receiving reports of a suspicious email being delivered to Sussex email addresses this afternoon. This is a phishing ...
UPDATE: 19 Apr 2021 - 3:41pm The ongoing wifi issues in Lewes Court have now been resolved. SEF have restored power to ...
UPDATE: 3 Apr 2021 - 6:41am Microsoft have now resolved their Infrastructure issues and we can now confirm that our Shibbolet...
A reminder that Cognos 10 will be retired on Wednesday 31st March 2021 and has been replaced by Cognos 11 (Cognos Analytics)....
UPDATE: 25 Mar 2021 - 11:52am We have identified the issue affecting logins this morning and most people should now be able t...
UPDATE: 24 Mar 2021 - 7:05pm Reminder that there will be network maintenance in the Library tomorrow (25/03/2021) between 08:...
UPDATE: 22 Mar 2021 - 1:10pm The issues affecting Sussex Direct have now been resolved. If you were unable to login and...
UPDATE: 18 Mar 2021 - 7:43pm Please be aware the network maintenance that was scheduled for Sunday 21 March 2021 between...
Cognos 11 (also known as Cognos Analytics) will be released on Monday 15 March. You will no longer be able to run reports in...
On Tuesday 23 February at 8am there will be a brief disruption to Sussex Direct access whilst we migrate the service to a new...
Please be aware that the NX2 (researchdata) File Service will be at risk this evening, 18 Feb 2021 between 18:00 - 20:00 whil...
UPDATE: 17 Feb 2021 - 2:27pm The problem was quickly identified and a page refresh or browser restart should have resolved th...
Systems / Services Affected: There was an interruption to some email services last night (Wednesday 10 February) between app...
UPDATE: 11 Feb 2021 - 11:04am Issues resolved and you will be able to get back in to e-vision. We will continue to i...
UPDATE: 11 Feb 2021 - 10:43am Issues affecting Kings Road residences are now resolved. The supplier providing connectivity t...
Please click here to watch this week’s ITS News update. In today’s short video: Look out for fake vaccine ema...
Due to an unexpected issue with a planned change to the way our email is routed, users may have experienced intermittent emai...
The IT Service Desk Team will be attending a training session on Friday 29 January from 9am - 2pm and during this time will n...
Please click here to watch this week’s ITS News update. In today’s short video: ITS is still working hard to ...
RESOLVED: 15 Jan 2021 - 11:14am The issue affecting the G Drive has been resolved and the drive should be accessible again.&...
With the latest lockdown now in force, IT Services is operating as normal to support students and staff studying and workin...
UPDATE: 6 Jan 2021 - 3:49pm If you are struggling to access CMS and are getting an 'Application blocked by Java Security' er...
UPDATE: 16 Dec 2020 - 9:48am Resolved 15 December 2020 at approx 11am - Apologies for any inconvenience caused....
Please click here to watch this week’s ITS News update. In today’s video: Next Wednesday there will be an ess...
On Wednesday 16 December, ITS will be making some security related changes to the wired and wireless networks. If you are usi...
Over the Summer, IT Services copied student Home Share (N Drive) files to their University provided OneDrive. This was part...
Please click here to watch this week’s ITS News update. In today’s video: We reveal the number of phishing at...
If you use SPSS 26 on your iMac or MacBook, please do not upgrade your device to macOS 11 as there are compatibility issues a...
UPDATE: 19 Nov 2020 - 3:25pm Please be aware of our advice on upgrading University provided Apple Mac equipment:As with previ...
We will be performing network maintenance on Saturday 14 November between 09:00 and 12:00. If you are a member of staff conne...
Please click here to watch this week’s ITS News update. In today’s video: The lockdown won’t affect the...
We will be performing network maintenance on Saturday 7 November between 08:00 and 14:00. If you are a student or staff conne...
Systems / Services Affected: You may not be able to access your team’s G Drive during this time Date / time: 05 Novem...
UPDATE: 2 Nov 2020 - 9:09am Network issues affecting Kent House and Kulukundis House have now been resolved. If you are in th...
We will be performing network maintenance on Sunday 01 October between 08:00 and 12:00. If you are a student or staff connect...
UPDATE: 29 Oct 2020 - 11:27am Staff G Drives are now available again. ...
Microsoft Teams has become a vital collaboration and communication tool at the University this year, with many staff using it...
The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be ...
Please click here to watch this week’s ITS News update. In today’s video: Don’t fall for malicious phis...
Systems / Services Affected: You will not be able to access Sensus Access via either: https://www.sensusaccess.com/web3/su...
UPDATE: 20 Oct 2020 - 5:06pm Services Restored - Turnitin believe the main issue affecting users logging into the service has...
There is planned network maintenance on Saturday 24 October between 08:00 and 14:00. Users may experience brief interruptions...
There is planned network maintenance on Sunday 18 October between 08:00 and 10:00. Users may experience brief interruptions (...
If you’re a new student, you should join the webinars offered all week by IT Services. Learn about IT security, free t...
Systems / Services Affected: If you use Outlook on your computer or phone, you may be asked to log in to your Sussex account(...
Systems / Services Affected: Panopto video streaming Date / time: 08 October 2020, 12:00 - 15:00 Reason for downtime: Panop...
The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be ...
UPDATE: 5 Oct 2020 - 4:26pm Panopto Services are now available...
Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / ...
Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / ...
Systems / Services Affected: You may find that checking your email at outlook.office.com is much slower than usual, or you ca...
UPDATE: 4 Sep 2020 - 11:20am Cognos is now working normally. ...
UPDATE: 1 Sep 2020 - 8:32am Study direct and Matterhorn have now been decommissioned. ...
If you have an Android phone, you might see notifications that say “FCM Messages”. They might come from Teams or...
Systems / Services Affected: You might have trouble connecting to Zoom meetings and webinars Date / time: 24 August 2020, 13...
Please don’t take your Sussex PC home. Computers from IT Services will only work when they are connected to the Sussex...
UPDATE: 10 Aug 2020 - 9:27am The issue with the network in Chichester 1 has now been resolved. If you are trying to co...
We are updating the structure of CMS/Yellow Forms to support the changes in the new Media, Arts and Humanities School. Acade...
Some students may have seen a message in Sussex Direct that invited you to register for your next academic year. If you trie...
Systems / Services Affected: Turnitin services Date / time: Saturday 01 August 2020, 16:00 – 22.00 Reason for downtim...
Systems / Services Affected: Mahara Date / time: Thursday 30 July 2020, 08:00 – 14:30 Reason for downtime: Essential ...
Please click here to watch this week’s ITS News video, which includes: This year’s graduands can access their ...
Please click here to watch this week’s ITS News video, which includes: An extra 2 months of LinkedIn Learning for th...
Systems / Services Affected: Wired and wireless networks will be unavailable in the following buildings during these works: ...
Adobe programs like Acrobat, Photoshop and InDesign are no longer available via Windows Remote. If you need to use Adobe ap...
Please click here to watch this week’s ITS News video, which includes: Are you getting the most out of LinkedIn Lear...
If you make purchases for the University, you may have received a message today from Procurement today about our new Amazon B...
If you need support from IT Services this week, please use the online ticket system to get in touch, rather than calling us. ...
Please click here to watch this week’s ITS News video, which includes: All students and staff can now access Gartner...
When you complete your studies at Sussex, it’s important to take a copy of any files that you want to keep. If you wan...
Please click here to watch this week’s ITS News video, which includes: Bookmarked links to Canvas are working again ...
UPDATE: 17 Jun 2020 - 11:50am You can now access the graduation form in Sussex Direct. We removed access yesterday in ...
Please click here to watch this week’s ITS News video, which includes: An apology for the Turnitin issue over the we...
UPDATE: 3 Jun 2020 - 2:52pm We believe the issue is affecting a number of service providers, eg Virgin Media, Talk Talk and n...
UPDATE: 2 Jun 2020 - 1:59pm From approximately mid-day on Saturday 30 May to approximately 4:30pm Monday 1 June, there was a ...
Please click here to watch this week’s ITS News video, which includes: The most popular courses in LinkedIn Learning...
UPDATE: 21 May 2020 - 3:19pm Networked services on campus have returned to normal, and you should be able to access all syste...
The News videos from ITS are back! Please click here to watch this week’s video, which includes: Some core services...
Please watch today’s video update for staff and students. In today’s video: Adobe access for students has bee...
The appearance of the login page for Canvas has changed slightly, as shown below. This is part of our ongoing work to improv...
You might sometimes receive emails telling you that your inbox is almost full. These emails are all fake, and if you follow ...
Please watch today’s video update for staff and students. In today’s video: Remember to update to Zoom 5 Sup...
UPDATE: 27 Apr 2020 - 4:52pm There was a problem with the link in our news story about LinkedIn Learning – sorry for th...
Systems / Services Affected: Access to files on G Drives Date / time: Tuesday 28 April 2020, 07:00 – 11:00 Reason for...
Please watch today’s video update for staff and students. In today’s video: Help spread the word about fake t...
Please watch today’s video update for staff and students. In today’s video: The name you chose for the ITS ch...
Please watch today’s video update for staff and students. In today’s video: You can now vote for the name of ...
Today’s video update is for Sussex staff. In today’s video: Now that we’re all working at home, it&rsqu...
UPDATE: 3 Apr 2020 - 2:07pm ...
Please watch today’s short news update for both students and staff. In today’s video: Zoom is now live! To lo...
Systems / Services Affected: You might find that Windows Remote is slow this morning, or it might take time to log on. Ther...
Today we have another short news update for both students and staff. In today’s video: Zoom users with Sussex email...
Please watch today’s short news updates for both students and staff. In today’s video: Zoom is coming to Suss...
In today’s update for staff: Please be mindful of phishing and fake emails If you have already signed up for Zoom, ...
Please check out today’s short update video for staff Here is the transcript from today’s staff video: Hello...
Please watch today’s short update videos for students and staff Contact the IT Service Desk for support: Log a s...
Please check out today’s short update videos for students and staff Contact the IT Service Desk for support: Log a ...
Today we have separate video updates for students and staff In today’s staff update: ITS staff no longer distributi...
Description of work: As part of our work on a Staff VPN service, we will be carrying out network maintenance for an hour on T...
Please watch today’s video update from IT Services. This update is for staff. We hope to have much more news for stud...
Please watch today’s video update from IT Services. Included today: STAFF – getting a PC to work from home (s...
Please see this Panopto video for the latest news from ITS today. We are working very hard to improve our guidance pages and...
Staff in IT Services are currently focusing all our efforts on enabling students and staff to continue teaching, learning and...
Systems / Services Affected: Network (Wired and Wireless) - Fixed Date / time: 13/03/2020 - 08:00-09:30hrs Reason for downt...
About 800 staff email accounts have been moved to the cloud. The process has gone very smoothly, so the decision has been ma...
Systems / Services Affected: During this time you won’t be able to install applications using the Software Center on Su...
Systems / Services Affected: IT Services provides the N Drive (Home Share) for you to save your work files. However, runnin...
In a move that will significantly improve email reliability and functionality, IT Services will begin migrating staff email a...
Systems / Services Affected: Staff and Student Printing - tray selection and stapling Date / time: Thursday 26 February Rea...
UPDATE: 25 Feb 2020 - 2:30pm Our printing support partners have now confirmed that the issues with staff and student printing...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 February, 22:00 - Friday 21, 02:00 & Fr...
According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you r...
UPDATE: 17 Feb 2020 - 1:16pm You should now be able to view your Similarity Reports via Turnitin....
UPDATE: 10 Feb 2020 - 2:26pm The performance of Sussex Direct is returning to normal. We apologise for any frustration ...
UPDATE: 5 Feb 2020 - 1:29pm The print service upgrade has been completed ahead of schedule and printing and scanning is now f...
Systems / Services Affected: Logging in to Box. Box is the latest service to be migrated to our new cloud-based authenticati...
UPDATE: 29 Jan 2020 - 10:36am This issue has been resolved and eduroam is now working normally in all areas....
If you log in to any Google services using your Sussex username (such as Google Chrome, Google Classroom or Google Drive) the...
UPDATE: 23 Jan 2020 - 9:12am The G Drive was restored at about 8:30am, following work over night by ITS staff and our support...
According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you ...
UPDATE: 16 Jan 2020 - 12:38pm [this work has been postponed from Friday 17 January to Monday 20 January] Systems / Services ...
UPDATE: 16 Jan 2020 - 11:07am Microsoft have informed us that Planner is now available....
We have been notified that power works will affects several buildings on campus tomorrow, from 9am. If networking equipment ...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 16 January, 22:00 - Friday 17, 02:00 Reason f...
If you use a Sussex PC that is still running Windows 7, you will be updated to Windows 10 very soon. The update will be done...
Systems / Services Affected: The login screen for Office 365 is going to change, and logins to Office 365 may not be availabl...
UPDATE: 7 Jan 2020 - 12:00pm More students and staff have received fake tax refund emails today. We are working to impr...
Numerous staff and students at Sussex have received very unpleasant, targeted phishing emails with subject lines like “...
Systems / Services Affected: We are performing essential maintenance on a server that provides applications for Windows PCs....
Due to staff training, the IT Service Desk will not be able to answer calls to the 8090 number from 09:30 to 13:00 tomorrow. ...
Systems / Services Affected: Staff and student printing will be unavailable. Date / time: 16 December 2019, 12:00 - 14:00 R...
You may receive a fake email today with the subject line Re: Income Tax The email is a clever copy of a genuine HMRC email, ...
You may see a new popup window the next time you log on to the Windows Remote service. The window will warn you that “...
Systems / Services Affected: Shawcross will close at 14:00 on Friday 20 December and reopen at 09.00 on 2 January. The studen...
Systems / Services Affected: Cognos Date / time: 16 December 2019, 16:00 - 17:00 Reason for downtime: We’ll be carryi...
Systems / Services Affected: The High Performance Computing service is currently unavailable. Date / time: 10 December 2019,...
UPDATE: 11 Dec 2019 - 4:34pm G Drives are now returning to normal. If you're still having trouble creating or renaming ...
UPDATE: 9 Dec 2019 - 10:37am Staff and student printing systems are now working normally. You may need to re-submit your pri...
If you get an unexpected email from somebody claiming to be a lecturer or colleague, please be sure to check the sender&rsquo...
UPDATE: 5 Dec 2019 - 3:28pm TurnItIn have advised that they have fixed the issues with the similarity reports. ...
If you would like a free baseball cap, screwdriver, bag, pen or pad of postits, pop over to the IT Service Desk in Shawcross ...
One of the most important things you can do for your online security is use unique passwords for each site. You should NEVER...
If you need IT support ahead of next week’s industrial action, please create a support ticket online. This will ensure...
UPDATE: 21 Nov 2019 - 5:40pm MFD printing issues have now been resolved....
UPDATE: 21 Nov 2019 - 8:52am The problem with Cloudprint has been resolved by our support partners. If you need to prin...
A very convincing email that contains a phishing link has been received by many students and staff today. The email contains...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 November, 22:00 - Friday 22, 02:00 Reason ...
UPDATE: 14 Nov 2019 - 8:08am ...
UPDATE: 12 Nov 2019 - 10:38am The O2 Wi-Fi network is now working normally....
UPDATE: 12 Nov 2019 - 8:59am The issue with Box logins has been resolved. You should be able to log in and access your ...
UPDATE: 4 Nov 2019 - 11:16am Networking in all locations has now been restored following yesterday's power cut. ...
UPDATE: 4 Nov 2019 - 9:26am Our support partners have restored the printing service. We apologise for this interruption to s...
There are currently power supply issues to a number of switches in JMS. SEF have been informed and are looking into it. Netwo...
UPDATE: 16 Oct 2019 - 2:04pm Our support partners have restored the printing service. We apologise for this interruption to ...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 October, 22:00 - Friday 18, 02:00 Reason f...
Systems / Services Affected: Cognos Reports will be unavailable while this work is carried out. Date / time: 10 October 2019...
UPDATE: 8 Oct 2019 - 2:44pm The latest version of MacOS (Catalina, 10.15) was released yesterday. As a reminder to staff, w...
Please avoid using Microsoft Edge for printing. Your print job may be lost, but you won’t see an error message telling...
UPDATE: 4 Oct 2019 - 4:12pm The fix for the issue with Business Systems has been completed, and normal access has been resto...
Canvas works best in Chrome. If you try to use Canvas with Safari or any other browser, you might encounter issues with logi...
Panopto, our new video capture system, is working well in most locations across the University, but we are getting reports of...
You might find that you can’t see your timetable in the SussexMobile app. A solution to this seems to be uninstalling ...
If you have a mobile phone provided by the University, you may have received a text message this afternoon about payment on a...
Systems / Services Affected: We will be restarting the Cognos Reports service, so it won’t be available for approximate...
For the next week, staff in Shawcross will be helping new students with any IT issues. We’ll be ready to help over Wel...
Systems / Services Affected: You might see error messages in Cognos, or it might fail to run a report. We may need to rest...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 19 September, 22:00 - Friday 20, 02:00 Reason...
UPDATE: 13 Sep 2019 - 8:42am Box restored access to their systems at around 22:30 last night. You should be able to acc...
Systems / Services Affected: Cognos Reports will be unavailable during this work Date / time: 12 September 2019, 16:30 - 13 ...
UPDATE: 10 Sep 2019 - 11:32am Cognos Reports has been restored and is working normally. We're continuing to monitor the...
Description of work: As part of an update to our campus firewalls, there will be an interruption to all networked services of...
UPDATE: 4 Sep 2019 - 2:04pm Issues accessing the Group Share / G Drive have been resolved, further investigation into the c...
We are about to install Microsoft Office 2019 onto all Mac desktop computers that were provided by IT Services. This update ...
This issue will only affect you if you’re trying to replace a file that you have already uploaded to Turnitin. This is...
UPDATE: 28 Aug 2019 - 10:08am Sussex Direct is now available again. Apologies for any inconvenience that this outage ma...
- Systems / Services Affected: Research volumes - Date / time: 23/08/19 12:39 - Reason for downt...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 22 August, 22:00 - Friday 23, 02:00 Reason fo...
We closely monitor your satisfaction with IT Services and we take pride in providing the highest quality service we can. Eve...
If you need help from IT Services today or tomorrow, you won’t be able to visit us in Shawcross so please email or call...
The IT Service Desk will be closing at 3pm today. If you need help from the Service Desk, please call or visit before 3pm. ...
As part of our ongoing assessment of the University network, you might notice staff from Coastal Data visiting buildings on c...
Our new email security system will contact you if you receive suspicious messages. You have the option to release them to you...
When did you last change your password? We strongly recommend changing your password at least once every 3 months, and you s...
Systems / Services Affected: Global Protect, a piece of security software on Sussex PCs, is being updated tomorrow. This is ...
If you use Endnote as part of your studies, you can now download and install it for free on your own devices. IT Services ha...
Tomorrow (Thursday 1 August), ITS will be switching on a new email security system, which is expected to bring an end to wide...
Description of work: On Monday 5 August at 16:30 we will begin upgrading the Shibboleth login service. We expect this work to...
The student computer rooms in Shawcross will be unavailable for three weeks from tomorrow (30 July) until Tuesday 23 August. ...
UPDATE: 29 Jul 2019 - 4:05pm REMINDER Description of work: An important security certificate on eduroam, the Univers...
Systems / Services Affected: You may experience problems logging in to the following services: Adobe Enterprise Blackbaud...
As announced at the end of last week, we are currently assessing and improving email security in a range of ways. The first ...
UPDATE: 19 Jul 2019 - 3:42pm Web Print via the Cloudprint page is now available again. ...
For licensing reasons, Adobe has directed us to remove old installations of Creative Cloud. We must uninstall all versions th...
UPDATE: 18 Jul 2019 - 1:58pm Skype for Business is now working normally on all desktop computers, IP phones and via the mobil...
UPDATE: 18 Jul 2019 - 9:43am We have resolved the problem in Sussex Direct. The site is now working normally. ...
Systems / Services Affected: Two features of Sussex Direct (pulling grades from Canvas and Bank Account Validation) will be u...
UPDATE: 17 Jul 2019 - 12:35pm Windows Remote is now working normally following a restart of the service. If you have found t...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 July, 22:00 - Friday 19, 02:00 Reason for ...
Systems / Services Affected: If you use any Adobe CC 2019 applications today, you might see an error message that says &lsquo...
Systems / Services Affected: All Mac computers in the library Date / time: Friday 12 July 2019, 10:00 - 13:00 Reason for do...
UPDATE: 10 Jul 2019 - 9:28am Windows Remote is working normally this morning. We're monitoring the performance of the system...
UPDATE: 8 Jul 2019 - 10:52am We had intended to remove off-site access to Study Direct today. However, following feedback fr...
There was an interruption to several systems and printing this morning between 09:55 and 10:20. This was caused by an issue i...
UPDATE: 4 Jul 2019 - 4:54pm Printing, scanning and access to Cloudprint all seem to be working normally. If you continue to ...
UPDATE: 3 Jul 2019 - 12:45pm This Saturday, there will be network disruption on campus between 08:00 and 14:00. We will cond...
UPDATE: 2 Jul 2019 - 2:28pm All issues with the telephony system have been resolved, and all phones seem to be working normal...
Systems / Services Affected: Students won’t be able to send print jobs or collect them from any MFDs. Date / time: 02 ...
Systems / Services Affected: Adobe Connect Date / time: 02 July 2019, 09:00 - 16:00 Reason for downtime: We will be applyin...
UPDATE: 25 Jun 2019 - 5:11pm Sussex Direct performance is now returning to normal. ...
UPDATE: 24 Jun 2019 - 12:49pm Student printing is now available again. ...
Description of work: We will be updating the software on the campus Wi-Fi controllers next Thursday morning. The controllers...
Panopto, the University’s new lecture recording system, will be deployed for the beginning of the new academic year. T...
The deployment of Windows 10 to all staff PCs is going well, with over 500 computers updated so far. If you’re going a...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 June, 22:00 - Friday 21, 02:00 Reason for ...
The latest version of Adobe Creative Cloud (2019) is now available for staff to install via the Software Centre. You can rem...
Systems / Services Affected: If you’re using Windows Remote to work from home, you might experience a slow connection ...
We will be carrying out essential maintenance to our Skype for Business servers on Thursday and Friday this week, from 08:00 ...
Systems / Services Affected: Wi-Fi connections in Northfield and Kings Road residences. You’ll be able to connect, but...
UPDATE: 31 May 2019 - 9:26am We have now resolved the issues affecting our storage and all systems and services are function...
A security scan of the Sussex network has revealed that a number of desktop PCs and laptops are running without vital securit...
At 3pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...
At 1pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...
If you need IT support for your evening deadlines today or on Monday, you can find staff on the IT Service Desk in Shawcross ...
More fake emails are arriving in Sussex inboxes, this time with the subject line: HMRC estimate your Income Tax for a previo...
Look out for fake emails with the subject line: Your Apple receipt No 8561288-81816 These emails appear to be receipts for p...
UPDATE: 16 May 2019 - 11:22am We've identified and fixed a hardware fault was was affecting eduroam Wi-Fi across the central ...
Description of work: We’ll be performing essential security maintenance on Skype for Business Date / time: 16 May 201...
UPDATE: 13 May 2019 - 3:04pm We've resolved the issue that was making it impossible to enter bank details in Sussex Direct. ...
UPDATE: 13 May 2019 - 2:49pm Web Print is now available again. However, the URL has changed, so please update your book...
Although they have not been seen yet at Sussex, fake OneDrive emails have been reported at other UK universities. These emai...
If you’re submitting work to Canvas, we recommend that you don’t use Safari. Use another browser such as Chrome ...
UPDATE: 7 May 2019 - 2:02pm Web Print was restored around 12:00. You should be able to access the page and send print j...
We have been advised by Turnitin that they have experienced issues this afternoon that may have impacted submissions. We ha...
Description of work: We have picked a date in July to perform essential testing and maintenance on core components of the ne...
We are receiving reports of issues with wifi in the following areas. To resolve this we are going to be rebooting the wifi c...
Service Affected: Playback of lecture recordings in Canvas Date / time: 16 April 2019, 11:40 - 12:00 Reason for downtime: W...
UPDATE: 15 Apr 2019 - 10:49am The Lecture Capture system is now recording and delivering videos. If you’ve recor...
There will be maintenance on a piece of core networking infrastructure tomorrow, Sunday 14th April between 08:00 and 10:30. ...
The IT Service Desk will be closed for a few days over Easter, and the Shawcross cluster room will be locked. Shawcross will...
What’s changing? From Monday, every print job you send to UoS_Secure_Print, the University’s printing system, wil...
If you requested an SMS from Sussex Direct this morning to reset your password, a problem with the system meant that you woul...
UPDATE: 10 Apr 2019 - 10:24am The phone system is now working normally and the IT Service Desk are able to take your calls ag...
We may reset your password within the next 24 hours to protect your account and your data. If this happens, you won’t ...
Systems / Services Affected: Submitting work via Turnitin Date / time: 08 April 2019, 04:00 - 11:20 Reason for downtime: Ac...
UPDATE: 8 Apr 2019 - 10:12am We’ve had to postpone tomorrow’s Wi-Fi maintenance until later in the month. T...
UPDATE: 8 Apr 2019 - 8:26am Sussex Direct is now available again, apologies for any inconvenience caused....
If you’re a member of staff at Sussex and you use a desktop PC, you’re about to be upgraded to Windows 10. We&rs...
Wolfram supply the University with Mathematica, a key piece of software used by students and staff, especially in Maths and P...
Many of us prefer Google Chrome as a web browser. Chrome has the ability to sync your bookmarks, passwords, browsing history ...
We have seen a dramatic increase in the number of University email accounts being used to send malicious email. Over 400 acc...
In the last few days we’ve seen 3 or 4 variants of the “click here to update your email account” type of ma...
UPDATE: 22 Mar 2019 - 3:45pm Apologies for any inconvenience caused, Sussex Mobile is now fully functional again....
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 March, 22:00 - Friday 22, 02:00 Reason for...
A few members of Sussex have contacted the IT Service Desk because they’ve noticed unexpected emails being sent from th...
UPDATE: 14 Mar 2019 - 9:55am Staff and students at Sussex are still receiving messages from the clever, malicious email campa...
Mathworks, our partners who supply Matlab software for Sussex students, have sent us a big box of goodies to give away. If y...
Adobe Spark is a mobile app that you can use to quickly create beautiful social and web content. You can make graphics, vide...
You might receive an email, apparently from a senior member of staff at Sussex, who urgently needs you to pay for something. ...
Windows 7 was launched in 2009 and it’s now coming to the end of its lifespan. It only makes sense to maintain an oper...
Description of work: We are reorganising one of our data centres on campus, and a few services will be unavailable for an hou...
UPDATE: 22 Feb 2019 - 9:26am Eduroam is now back up. If you are having any further issues please advise the Service Des...
Description of work: Maintenance on networking equipment. Date / time: 22/02/2019 06:00 to 06:20 Is this work likely to cau...
Description of work: We will be upgrading the software behind Sussex Research Online in collaboration with our supplier, EPri...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 February, 22:00 - Friday 22, 02:00 Reason ...
UPDATE: 18 Feb 2019 - 9:10am General access login problems. Resolved 09:00 18 02 2019 If your having ongoing problems loggin...
Turnitin have resolved the issues and the service is back up and running...
UPDATE: 15 Feb 2019 - 3:54pm Turnitin are now reporting that they are experiencing a worldwide service outage meaning that no...
UPDATE: 15 Feb 2019 - 3:45pm Service restored...
Description of work: We’ll be retiring an old lecture capture system called SoundsDirect. The last recording to this s...
UPDATE: 12 Feb 2019 - 3:34pm We've resolved the problem with the wireless controller and Wi-Fi is now available again.  ...
UPDATE: 8 Feb 2019 - 9:23am The G: Drive has now been restored. Please be aware that G: Drive performance may be slower...
Box is the dedicated cloud storage solution offered to Sussex staff. It offers a number of benefits, including: Unlimited...
UPDATE: 1 Feb 2019 - 11:21am We've resolved the problem with Sussex Direct failing to show your marks. If you've been t...
You might notice staff from local networking experts Ideal taking readings across the campus in the coming weeks. You’...
Description of work: SEF have let us know they are investigating the ongoing power supply issues in Northfield Block 8 this a...
Description of work: A component failed in the core network yesterday, causing the interruption to service in the afternoon. ...
UPDATE: 31 Jan 2019 - 8:02am This morning's work to migrate the Sussex website was successful and is now complete. The websit...
UPDATE: 30 Jan 2019 - 4:55pm Activity on the network is now returning to normal so you should see an improvement in services ...
Description of work: In recent months we have been working through a programme to upgrade the campus firewalls. The firewalls...
UPDATE: 30 Jan 2019 - 8:37am The SussexMobile app, which is designed to help you access all sorts of information about life a...
UPDATE: 28 Jan 2019 - 11:13am We've rebooted the wi-fi controller and eduroam is returning to normal. Please contact th...
Description of work: The campus firewalls, which ensure the security of the network, need some maintenance work to ensure the...
Description of work:ITS has begun a programme of works to improve the underlying storage behind many of our web services. Th...
Several users have received phishing emails claiming to be from HMRC today. They say that you have a refund due, and they co...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 January, 22:00 - Friday 18, 02:00 Reason f...
Description of work: We’ll be performing maintenance on SCCM, a system that maintains and controls Windows computers on...
Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 15 January 2019...
Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 08 January 2019...
UPDATE: 4 Jan 2019 - 11:56am We've put a workaround in place to resolve the problem with network traffic. You should be...
Description of work: In order to resolve some network issues on campus, we will be rebooting the campus firewall in a few min...
UPDATE: 4 Jan 2019 - 9:15am Power has now been restored to the following locations: Arts A,B and C ACCA building Pev1 ...
Description of work: To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of t...
UPDATE: 21 Dec 2018 - 12:01pm This issue is now resolved, apologies for any inconvenience caused....
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 December, 22:00 - Friday 21, 02:00 Reason ...
Description of work: We will be changing the underlying storage for Sussex Direct to a new platform that’s ready for f...
Systems / Services Affected: The following will be unavailable while Turnitin complete this work: You will not be able to...
Description of work: We need to update the Wi-fi controllers which govern our access points, which in turn provide Wi-fi acce...
UPDATE: 13 Dec 2018 - 9:40am Connectivity has been restored to Chartwells Catering using a backup connection. Chartwells are...
What’s your experience of IT at Sussex? Where should IT Services be focusing our efforts? What do we do well, and wha...
UPDATE: 7 Dec 2018 - 10:49am The issue with Web Print has been resolved. It's accepting all of the usual files types ag...
Please take care with any email claiming to be about a tax refund. The subject line will be ANNUAL TAX REFUND or something s...
The front entrance to Shawcross has been closed for several months. It’s now re-opened and the Service Desk is back in...
Description of work: Our support partners, Metranet, have told us they need to complete maintenance on their network equipmen...
Systems / Services Affected: Wi-Fi in Swanbrough is currently unavailable. Wired connections are working fine. Date / time: ...
Description of work: The system that we use to log into services like Canvas, Box and Microsoft Office is being upgraded to b...
Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 04 December 201...
Do you shop online? These days it’s normal to use online stores to buy everything from groceries to gifts for friends ...
Description of threat: At least 13 people at Sussex have received very clever, targeted phishing emails with subject lines l...
Systems / Services Affected: The network in Hastings, Friston, JCW and the Falmer Sports Complex is currently unavailable. D...
UPDATE: 24 Nov 2018 - 8:11pm Power has been restored to the equipment at Sussex Heights and full connectivity has been resto...
Description of work: Our 3rd party will be performing essential maintenance on online surveys (BOS) Date / time: 26 Novemb...
Description of work: We’ll be performing essential maintenance on the University network. Date / time: 27 November 2...
This phishing email has been reported to the IT Service Desk. This is appearing to be coming from senior members of the Univ...
UPDATE: 19 Nov 2018 - 2:31pm This issue is now resolved, apologies for any inconvenience caused...
UPDATE: 15 Nov 2018 - 1:03pm The service to create personal web spaces is now working. You can use this page to create ...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 15 November, 22:00 - Friday 16 November, 02:00...
The network maintenance that had been scheduled for this morning has now been moved to Friday morning. This is due to the st...
UPDATE: 14 Nov 2018 - 10:03am Core services have been restored following the damage to the University’s data centre. I...
If you have a submission deadline today, you have been granted an extension. Please see student news for details....
Description of work: We’ll be performing essential maintenance on the wireless network in the following areas: Acce...
Apologies for the strikeouts in the previous message! Description of work: We’ll be performing essential maintenan...
Description of work: We’ll be making updates to the university’s SSH gateway (unix.uscs.susx.ac.uk) as part of o...
Systems / Services Affected: When you log in today, you may see a message that you have an “incomplete profile” o...
Description of work: To urgently address the current desktop performance issues, we have changed the way University computer...
If you had a submission deadline today at 16:00, you have been granted an extension following today’s desktop performan...
IT Services are making some big changes to the way we work. This will affect the way you contact us and the kind of informat...
UPDATE: 5 Nov 2018 - 3:34pm Desktop computers across the University should now be returning to normal. We apologise if your ...
UPDATE: 2 Nov 2018 - 3:10pm Desktop computers across the University should now be returning to normal. We apologise if your ...
UPDATE: 2 Nov 2018 - 12:27pm Desktop computers across the University should now be returning to normal. We apologise if your...
UPDATE: 2 Nov 2018 - 12:01pm Student printing is now working normally. We apologise if you were one of the users affect...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 1 November, 22:00 - 00:00 Reason for downtime...
Description of work: We are continuing to work with Dell to find the root cause for the issue that sometimes affects desktop ...
UPDATE: 29 Oct 2018 - 3:00pm Desktop computers across the University should now be returning to normal. We apologise if your...
UPDATE: 25 Oct 2018 - 2:07pm Turnitin have let us know that the service is now available again. We recommend that you sign ...
3 security threats have been reported to the IT Service Desk today: Watch out for a phishing email called “You have ...
In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. ...
UPDATE: 22 Oct 2018 - 3:50pm REMINDER: Have you received an email about a tax refund? Does it contain a pdf attachment...
Systems / Services Affected: Web Print (online printing via the cloudprint system) Date / time: 22 October 2018, 09:20 - 11:...
Description of work: We will be performing essential maintenance on Yellow Screens (Oracle Web Forms) which will require taki...
Several users are reporting a spam message they have received with the title “Undeliverable: Refund for Sussex student&...
UPDATE: 16 Oct 2018 - 12:58pm We have resolved the issue with slow desktop performance this afternoon. Computers across...
Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 October, 22:00 - Friday 19 October, 02:00 ...
Have you had an email in your Sussex inbox telling you that your email account is about to be closed? If you get an email li...
UPDATE: 12 Oct 2018 - 3:28pm We have resolved the issue with slow desktop performance this afternoon, in collaboration with o...
Description of work: If you have a desktop, laptop or mobile device which was provided by IT Services then we do our best to ...
UPDATE: 8 Oct 2018 - 12:50pm Description of work: We will be upgrading the software on part of our data storage system. Date...
UPDATE: 5 Oct 2018 - 11:00am We have been working hard to resolve the issue that caused slow desktop performance earlier thi...
Description of work: We will be restarting a server in our data storage infrastructure. Date / time: 04 October 2018, 07:00...
Each month, we’ll be bringing you news and advice about staying safe online. Last month we looked at the importance of...
UPDATE: 2 Oct 2018 - 4:36pm We believe that the desktop computers are now returning to normal. The changes we have mad...
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