Posted: Tue 4 Oct 2022, 2:21pm.
We have identified a failed component which is causing performance issues across a large number of our services this afternoon. You may experience this as slowness whilst trying to accessing a variety of services.
IT Services are working with our support partners to resolve this issue as soon as possible and we will post updates here as soon as we have them.
UPDATE: 5 Oct 2022 - 12:05pm
Our supplier, Dell, has advised that an engineer will be on-site within the next 4 hours to resolve the performance issues you may be experiencing. Once the engineer has attended there will be a period where the systems will need to get up to speed. We expect performance to be restored by the morning of Thursday 6th October. Apologies for the inconvenience this may have caused
UPDATE: 6 Oct 2022 - 9:51am
The Dell Engineer arrived to site yesterday, but did not have the correct part to resolve the issue. This has been escalated with Dell, and we are proactively chasing resolution. A revised time will be provided ASAP
We are pleased to report that Dell have arrived on site and replaced the impacted component. The nature of the system means it requires sometime to re-sync, but we expect applications impacted to return to usual operating levels by tomorrow morning at the latest.
