Essential Maintenance: Core network reboot, 31 January 2019, 11:00

Posted: Thu 31 Jan 2019, 10:20am.

Description of work:
A component failed in the core network yesterday, causing the interruption to service in the afternoon. This has impacted the resiliency of the network load balancers. While the network is working normally, we need to reboot one of the load balancers in order to ensure a resilient service.

Date / time:
31 January 2019, 11:00

What will you notice while this work is carried out?
We don’t anticipate an interruption to any services. However, you may experience the following during this work:

  • You may not be able to log in to Canvas, Microsoft Office 365 and Box (if you’re already logged in you will not be affected)
  • Email delivery may be slowed
  • The SussexMobile app may be less responsive for a short time
  • Sussex Direct may be unavailable

Why are we doing this work?
This is an essential step to restore a resilient network following yesterday’s incident.

IT Services change/incident number:

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