Essential Maintenance: Wi-Fi networks, Thursday 27 June 2019, 07:00 - 09:00

Posted: Thu 20 Jun 2019, 9:32am.

Description of work:
We will be updating the software on the campus Wi-Fi controllers next Thursday morning. The controllers provide Wi-Fi access across the campus (off-campus residences and offices). There are five controllers, each connected to certain buildings.

While we’re updating a controller, Wi-Fi will be unavailable in the buildings it controls. Each update will take between 5 and 20 minutes. During this time, you won’t be able to connect to eduroam or o2.

The wired network will continue to work during this time.

If you’re concerned that the Wi-Fi in your building will be affected at an important time, please contact the IT Service Desk.

Date / time:
27 June 2019, 07:00 - 09:00

Is this work likely to cause disruption?
While the controller for your building is being updated, you won’t be able to use the Wi-Fi networks in that building.

What will you notice once this work is complete?
We’ll update each controller as quickly as possible. Once the work is complete, you’ll be able to connect to eduroam or o2 again.

Why are we doing this work?
We’ve been advised by our suppliers that this update will help with some recent issues with Wi-Fi connectivity on campus.

IT Services change/incident number:

Contact the IT Service Desk for support:

Visit us in Shawcross
Log a support ticket online
Call us on 01273 678090
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