Essential Maintenance: Network Load Balancers, 03 January 2019, 08:00 - 08:30

Posted: Wed 2 Jan 2019, 4:57pm.

Description of work:
To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of the network load balancers. This will affect some networked services, please see details below.

Date / time:
03 January 2019, 08:00 - 08:30

What will you notice while this work is carried out?
Our expectation is that the following services won’t be available for about 5 minutes:

- Apps Anywhere (Application Jukebox)
- ABW Agresso
- Adobe Connect
- The Sussex website
- Lecture Capture
- Sending emails from email clients
- UG Admissions

However, there is a chance that these services will be at-risk for up to half an hour.

Why are we doing this work?
We have a pair of load balancers that together maintain the stability of our network. One of these needs to be restarted to ensure that, in the event of a component failure, the other can seamlessly pick up the job.

IT Services change/incident number:

Contact the IT Service Desk for support:

Visit us in Shawcross
Log a support ticket online
Call us on 01273 678090
Subscribe to IT Services’ latest news at
Follow us on Twitter

Subscribe to our latest news mailing list to receive email alerts of updates.