http://sussex.ac.uk/its/news/ IT Services Latest News Copyright 2026 IT Services Thu, 13 Aug 2026 17:00:25 +0100 PHP http://sussex.ac.uk/its/images/rsslogo.gif http://sussex.ac.uk/its/news/ http://www.sussex.ac.uk/its/news/story?anchor=1786612585 http://www.sussex.ac.uk/its/news/story?anchor=1786612585 UPDATE: 13 Aug 2026 - 5:00pm The essential maintenance on the Artemis High Performance Computing service has been completed, and the service is fully available again. Thank you for your patience while this work was carried out.... Thu, 13 Aug 2026 17:00:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1786089638 http://www.sussex.ac.uk/its/news/story?anchor=1786089638 What's Happening? Similarity checking on submitted work was currently experiencing an unexpected service incident. During this time, you may find that you encountered an error message when you tried to upload files via Canvas to Turnitin for Similarity checking. When did this happen? 11:54 am When was this resolved? Thursday, 6th August 13:35... Fri, 07 Aug 2026 09:00:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1785851427 http://www.sussex.ac.uk/its/news/story?anchor=1785851427 UPDATE: 4 Aug 2026 - 5:03pm MyView access has now been fully restored.   We apologise for any inconvenience that this unexpected service outage has caused. ... Tue, 04 Aug 2026 17:03:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1785512771 http://www.sussex.ac.uk/its/news/story?anchor=1785512771 What's happening? We are aware of an issue with Turnitin whereby if you open an assignment in Canvas you get a 502 Bad Gateway ERROR or an image telling you that they have an issue with their service. When did this happen? It was first noted at 4:30 this afternoon, Turnitin is back now, but with an inconsistent experience. What should I do? You may want to try later if you have submissions that you would want to post, to allow Turnitin to become stable. We will monitor the issue, but IT... Fri, 31 Jul 2026 16:46:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1784714097 http://www.sussex.ac.uk/its/news/story?anchor=1784714097 This morning, the Network Team deployed a new certificate for the Eduroam Wireless Service. Most devices should reconnect automatically. Some devices may prompt you to accept the new certificate before reconnecting. If this happens, please accept the certificate to continue connecting to Eduroam. If your device does not reconnect automatically, please: 1. Forget the existing Eduroam network. 2. Reconnect to Eduroam. For guidance on connecting to Eduroam, please visit: https://sussex.ac.uk/e... Wed, 22 Jul 2026 10:54:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1784631485 http://www.sussex.ac.uk/its/news/story?anchor=1784631485 Managed Windows laptops The update will be deployed to managed Windows laptops from Thursday 23 July. If your device requires the update, the message below will be displayed: You must select continue to apply the update. Your device will restart as part of the installation. Alternatively, you can defer the update, but you can only do this three times. After the final deferral, the update will install automatically and your device will restart. Managed desktops on-site The update will ... Tue, 21 Jul 2026 11:58:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1784190936 http://www.sussex.ac.uk/its/news/story?anchor=1784190936 UPDATE: 16 Jul 2026 - 12:25pm Instructure report that Canvas is now available again in Europe, which means the service has been restored for for Sussex. latest from Instructure: Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well. Posted Jul 16, 2026 - 04:31 MDT (11:31 BST) The service was down July 16 from around 09:20 to 11:30, due to issues with Amazon Web Servic... Thu, 16 Jul 2026 15:32:23 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1784043488 http://www.sussex.ac.uk/its/news/story?anchor=1784043488 UPDATE: 15 Jul 2026 - 4:58pm The planned database updates for the Faculty of Media, Arts and Humanities (MAH) were completed today. The project team will be carrying out validation and assessment activities tomorrow morning. Further updates will be provided as they become available.... Wed, 15 Jul 2026 16:59:16 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1784119424 http://www.sussex.ac.uk/its/news/story?anchor=1784119424 Due to staff sickness, the IT Service Desk is under resourced this afternoon and as such, has closed for in-person support. The team will still be taking calls and working through tickets during this time, at a reduced capacity. If you require IT support, please email the Service Desk team at ITServiceDesk@sussex.ac.uk in the first instance to raise a ticket. Alternatively, the IT Services web pages have a number of resources under the "Help" tab, which can guide self-fix attem... Wed, 15 Jul 2026 13:43:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1783939533 http://www.sussex.ac.uk/its/news/story?anchor=1783939533 Due to Essential Maintenance on the 14/07/2026 we will be starting some of our firewall products. This will result on two small 2 min outages during the time between 07:30 and 09:00 These outages will affect all devices on campus including Eduroam Service within residential buildings. ... Mon, 13 Jul 2026 11:45:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1783930131 http://www.sussex.ac.uk/its/news/story?anchor=1783930131 We’ll be upgrading Human Resources System to version 34d, which provides access to MyView. Whilst we’re doing this work, both the HR System and MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 13 July 2026 during this upgrade outage window. Date / time: 13 July 09:30 to 17:00 Why are we doing this work? This is part of essential upgrade work to keep HR and payroll systems up to date. IT Services cha... Mon, 13 Jul 2026 09:08:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1783695938 http://www.sussex.ac.uk/its/news/story?anchor=1783695938 What's happening? There is to be an update to Canvas on 23-July-2026 to resolve an infrastructure issue in the application. When is this happening? 2:00 am - Estimated Duration: Approximately 30 minutes (though the window may run up to an hour in some cases). What to expect: Canvas will be temporarily unavailable during this window. No action is required from ITS or our users. They will continue to restrict all upgrades to off-hour, lowest-usage windows—typically between ... Fri, 10 Jul 2026 16:05:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1782726342 http://www.sussex.ac.uk/its/news/story?anchor=1782726342 Cognos - Business Intelligence and Business Reporting Please be advised that Cognos will be unavailable on Tuesday 30th June from 10:00am to 11:30am due to scheduled maintenance on the underlying IT infrastructure. Further Information If you anticipate needing access to Cognos during this period, please ensure that any required activities are planned in advance to minimise disruption. Should you experience any issues accessing the system after the maintenance window has concluded, please con... Mon, 29 Jun 2026 10:45:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1782457726 http://www.sussex.ac.uk/its/news/story?anchor=1782457726 What's happening? Due to an unexpected service incident, users accessing the service via turnitin.com and turnitinuk.com may have encountered an error when accessing New assignments today. We are pleased to advise that service has been restored. When did this happen? Thursday, 25 June 14:05 - Thursday, 25 June 16:43 The service has now been restored after a fix implemented by the supplier Turnitin.... Fri, 26 Jun 2026 08:08:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781782119 http://www.sussex.ac.uk/its/news/story?anchor=1781782119 UPDATE: 19 Jun 2026 - 9:27am Please note that this maintenance work has been postponed... Fri, 19 Jun 2026 09:27:41 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781792904 http://www.sussex.ac.uk/its/news/story?anchor=1781792904 What's Happening? Turnitin will be performing a 6-hour maintenance window making the following services intermittently unavailable: Similarity (including Integrations) Turnitin Core API (including Integrations) Turnitin and TurnitinUK (including all Integrations) What will be affected? Turnitin UK (Turnitinuk.com, Turnitin UK Logins, Turnitin UK Paper Submissions, Turnitin UK Report Processing Time, Turnitin UK Feedback Studio Access, Turnitin UK Feedback Studio Grading Access, Turnitin Clar... Thu, 18 Jun 2026 15:28:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781600521 http://www.sussex.ac.uk/its/news/story?anchor=1781600521 UPDATE: 17 Jun 2026 - 10:58am We are pleased to report that following a period of monitoring, the network issues that affected both wired and wireless connections yesterday, have not reoccured and the network is stable and working normally We apologise for any inconvenience that this outage caused... Wed, 17 Jun 2026 10:58:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781605407 http://www.sussex.ac.uk/its/news/story?anchor=1781605407 UPDATE: 16 Jun 2026 - 1:34pm We are pleased to report that the problem with Scan to email has been resolved and the service is working as expected We apologise for any inconvenience this outage has caused... Tue, 16 Jun 2026 13:34:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781602731 http://www.sussex.ac.uk/its/news/story?anchor=1781602731 What's happening: Instructure who maintain Canvas are upgrading thier database infrastructure as part of an initiative to modernize our systems and complete large-scale software versioning improvements. This work keeps thier technology current, high-performing, and aligned with the security and compliance standards their customers rely on. When: 2026-07-08 at 02:00 am GMT. The estimated duration is about 30 minutes. In some cases, the window may run up to an hour, and they've planned for tha... Tue, 16 Jun 2026 10:38:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781514667 http://www.sussex.ac.uk/its/news/story?anchor=1781514667 UPDATE: 15 Jun 2026 - 11:11am We are pleased to report that the system is back up and running and both teams are able to access and work on tickets that have been raised We will continue to monitor performance for the rest of the day... Mon, 15 Jun 2026 11:11:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781253286 http://www.sussex.ac.uk/its/news/story?anchor=1781253286 UPDATE: 12 Jun 2026 - 12:53pm We are pleased to report that the printing service is now working.  We apologise for the unexpected outage to the service this morning. If you are still unable to print, please restart your computer and if that does not resolve the issue please contact us by email or phone... Fri, 12 Jun 2026 12:53:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1781084896 http://www.sussex.ac.uk/its/news/story?anchor=1781084896 Please be aware that the IT Service Desk will temporarily relocate due to essential mains power works in Shawcross. Date: Friday 12 JuneTime: 9:00am – 5:00pmLocation during relocation: Library (near the Library Service Desk) During this time, we will continue to provide the following services: Phone support Incident and service request support Drop-in counter service Please note that laptop drop-off and collection services will not be available during this period. From Monda... Wed, 10 Jun 2026 10:48:16 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780562632 http://www.sussex.ac.uk/its/news/story?anchor=1780562632 Due to an unexpected Service Incident, you may have been unable to access Turnitin earlier today (4 June 2026).The incident occurred between the following times:BST: Thursday 4 June, 01:00am - 02:12am We are pleased to advise that service has been restored.... Thu, 04 Jun 2026 09:43:52 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780326331 http://www.sussex.ac.uk/its/news/story?anchor=1780326331 UPDATE: 4 Jun 2026 - 8:27am The planned mains power works in Shawcross today have been postponed so the IT Service Desk will NOT be relocating to the Library as planned We will open as usual in Shawcross where we are able to offer our full range of services We apologise for any inconvenience that this change of plan may cause... Thu, 04 Jun 2026 08:27:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780494513 http://www.sussex.ac.uk/its/news/story?anchor=1780494513 We will be carrying out a planned upgrade to the University’s email infrastructure between Monday 8 June and Thursday 11 June. This work is part of ongoing improvements to enhance the resilience and performance of our email services. No service disruption is expected during this period. Platform owners who use the University’s SMTP relay service have been contacted directly with further information. If you experience any issues with email delivery from applications, syst... Wed, 03 Jun 2026 14:48:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780477620 http://www.sussex.ac.uk/its/news/story?anchor=1780477620 UPDATE: 3 Jun 2026 - 10:09am We are pleased to report that the printing issue has now been resolved by our service provider and the printing service is working as normal We apologise for the inconvenience that this unexpected outage has caused... Wed, 03 Jun 2026 10:09:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780473604 http://www.sussex.ac.uk/its/news/story?anchor=1780473604 We are aware that there are printing issues across campus this morning and have raised this as a priority with our service provider. We will update this news item as soon as we have further information We apologise for the disruption that this unexpected outage may cause... Wed, 03 Jun 2026 09:00:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1780473603 http://www.sussex.ac.uk/its/news/story?anchor=1780473603 We are aware that there are printing issues across campus this morning and have raised this as a priority with our service provider. We will update this news item as soon as we have further information We apologise for the disruption that this unexpected outage may cause... Wed, 03 Jun 2026 09:00:03 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779439711 http://www.sussex.ac.uk/its/news/story?anchor=1779439711 UPDATE: 1 Jun 2026 - 2:53pm Software Hub (AppsAnywhere) has returned to service following planned maintenance. Related change: 3032949... Mon, 01 Jun 2026 14:53:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779964219 http://www.sussex.ac.uk/its/news/story?anchor=1779964219 UPDATE: 1 Jun 2026 - 1:13pm We have now implemented a fix which should start to resolve the issue preventing users from sending emails from delegated mailboxes. If you continue to experience issues when using Outlook Classic, we recommend clearing the Outlook cache by following the guidance available here:https://www.sussex.ac.uk/its/help/guide?id=306 As a reminder, the new version of Outlook (Outlook, formerly “Outlook New”) does not rely on a local cache, and using this... Mon, 01 Jun 2026 13:13:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779880318 http://www.sussex.ac.uk/its/news/story?anchor=1779880318 Physical printing services will be unavailable between 6:00 PM and 11:00 PM, from Monday, 01 June through to Thursday, 04 June, due to planned ITS maintenance. This maintenance will not affect cloud printing, scanning, or other ITS services. If you need to use cloud printing, please ensure that all jobs are completed during the daytime and prior to the start of each maintenance window. Maintenance Schedule: Monday, 01 June: 18:00 – 23:00 (3033359) Tuesday, 02 June: 18:00 &nd... Wed, 27 May 2026 12:11:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779879266 http://www.sussex.ac.uk/its/news/story?anchor=1779879266 Cloud printing services will be unavailable between 6:00 PM and 11:00 PM on Wednesday, 27 May, and Thursday, 28 May due to planned ITS maintenance. This maintenance will not affect physical printing, scanning, or other ITS services. If you require cloud printing, please ensure it is completed during the daytime and before the maintenance window begins. Date / time: 27 May 18:00 to 23:00 and 28 May 18:00 – 23:00 Why are we doing this work? This is part of essential server upgrade t... Wed, 27 May 2026 11:54:27 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779379789 http://www.sussex.ac.uk/its/news/story?anchor=1779379789 UPDATE: 26 May 2026 - 9:52am The IT Self Service Portal remains unavailable while essential maintenance work continues. At this time, we do not have a confirmed timeframe for restoration, but our supplier is actively working to complete the required updates as soon as possible. In the meantime, please continue to report any incidents or issues by emailing itservicedesk@sussex.ac.uk. Staff who need to create service requests should also use this email address. We apologise for the continued ... Tue, 26 May 2026 09:52:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1778761321 http://www.sussex.ac.uk/its/news/story?anchor=1778761321 UPDATE: 21 May 2026 - 2:17pm Following further fixes and propagation, we are confident this issue has now been resolved.Users can once again view the Groups I Own tab and manage their mailing lists via:https://admin.cloud.microsoft/exchange?page=groups#/ Thank you for your patience while we worked to resolve this issue. ... Thu, 21 May 2026 14:17:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779195521 http://www.sussex.ac.uk/its/news/story?anchor=1779195521 UPDATE: 19 May 2026 - 3:32pm The issue affecting Turnitin has now been resolved. We’re sorry for the disruption to service. This was a wider issue affecting institutions across the UK using Turnitin. ... Tue, 19 May 2026 15:32:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1779115954 http://www.sussex.ac.uk/its/news/story?anchor=1779115954 Scanning documents anywhere on campus will not be possible between 6pm and 11pm on Wednesday 20 May due to planned ITS maintenance work. The work does not impact printing or other ITS services. If you need to use a scanner during the day, please make sure you finish scanning before the work begins. Date / time: 20 May 18:00 to 23:00 Why are we doing this work? This is part of essential server upgrade to improve stability and security. IT Services change/incident number: 3032964... Mon, 18 May 2026 15:52:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1778091408 http://www.sussex.ac.uk/its/news/story?anchor=1778091408 Cognos - Business Intelligence and Business Reporting Cognos will be unavailable on Saturday 9th May due to maintenance on the underlying databases. Please avoid using the system during this time. Further information If you need to use Cognos during the outage period noted, please make sure to plan accordingly. If you experience any difficulties accessing the system after the noted time, please contact the IT Service Desk.IT Change Reference: 3032547... Wed, 06 May 2026 19:16:48 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1777972080 http://www.sussex.ac.uk/its/news/story?anchor=1777972080 What's happening? Due to some unplanned updates by Instructure, who own Canvas, users might have been unable to access or generate similarity reports via Canvas. We are pleased to advise that service has been restored. What was affected? Turnitin Turnitin UK Turnitin Similarity When did this happen? The incident occurred between the following times: BST: May 1 2026 - Friday, 23:30 to May 4 2026 - Monday 22:10 How were we affected? Please note that Canvas will resubmit the affected submi... Tue, 05 May 2026 10:08:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1777479001 http://www.sussex.ac.uk/its/news/story?anchor=1777479001 UPDATE: 30 Apr 2026 - 10AM Thank you for your continued patience. We are pleased to inform you that the update has been successfully completed.... Thu, 30 Apr 2026 11:25:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1776929070 http://www.sussex.ac.uk/its/news/story?anchor=1776929070 UPDATE: 23 Apr 2026 - 8:41am We are pleased to report that the issue with CMS/Yellow screens has been resolved and the service is now accessible We apologise for the inconvenience that this unexpected outage may have caused... Thu, 23 Apr 2026 08:41:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1776853884 http://www.sussex.ac.uk/its/news/story?anchor=1776853884 We are aware there were some service disruptions with Canvas yesterday (21/04), and in the early hours of today (22/04), that may have impacted users logging into Canvas. These disruptions occurred between: 6:11pm - 6:33pm UK time (21/04) and 12:42am - 2:26am UK time (22/04). Canvas has confirmed these issues are now resolved. ... Wed, 22 Apr 2026 11:31:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1776153523 http://www.sussex.ac.uk/its/news/story?anchor=1776153523 UPDATE: 14 Apr 2026 - 9:00am We are pleased to report that the Staff VPN issue has been resolved and the service is working normally We apologise for any inconvenience that this unexpected service outage has caused... Tue, 14 Apr 2026 09:00:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1775807736 http://www.sussex.ac.uk/its/news/story?anchor=1775807736 UPDATE: 10 Apr 2026 - 10:33am We are pleased to report that the service has been restored and both the IT Service Desk and the Finance Service Desk systems are working normally again We apologise for any inconvenience that this unexpected outage caused... Fri, 10 Apr 2026 10:33:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1775131289 http://www.sussex.ac.uk/its/news/story?anchor=1775131289 UPDATE: 2 Apr 2026 - 3:17pm The Staff VPN issue is now resolved. We’re sorry for the service outage and the disruption experienced by staff.... Thu, 02 Apr 2026 15:17:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1775034182 http://www.sussex.ac.uk/its/news/story?anchor=1775034182 What's happening? Due to an unexpected service incident, you may have experienced a delay in the Similarity Report generation, as well as possible errors when attempting to log in to Turnitin, Turnitin UK, Similarity today. Users accessing via an integration such as Canvas may have also been affected. Turnitin are pleased to advise that service has been restored. When did this happen? Wednesday, 1st April 04:00 - Wednesday, 1st April 06:11 ... Wed, 01 Apr 2026 10:03:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1774356131 http://www.sussex.ac.uk/its/news/story?anchor=1774356131 What's Happening? Security updates will be applied out our Exchange Servers as part of essential maintenance. What time will it happen? Wednesday March 25th 10am- 2pm. What can I expect during in this time? We do not anticipate service disruption, however emails from applications connecting to Exchange Services via SMTP may be considered at risk or experience delays in email delivery. IT Service will be monitoring throughout.... Thu, 26 Mar 2026 14:45:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1774360133 http://www.sussex.ac.uk/its/news/story?anchor=1774360133 Due to an unexpected Service Incident, you may have been unable to load classic Similarity Reports in Turnitin earlier today (24 March 2026). The incident occurred between the following times: GMT: Tuesday 24 March 11:50 - Tuesday 24 March 13:07 We are pleased to advise that service has been restored. ... Tue, 24 Mar 2026 13:48:53 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1773846921 http://www.sussex.ac.uk/its/news/story?anchor=1773846921 What's Happening? The Panopto Cloud services are scheduled for essential database maintenance and enhancements on Saturday, March 21st, 2026. These updates necessitate a period of downtime, which is projected to last up to three (3) hours. What time will this happen? Sat, Mar 21 9:00 pm – 12:00 am What can I expected in this time? During this maintenance window, access to videos on your Panopto site will be unavailable. Furthermore, any attempts to upload new content from recordin... Wed, 18 Mar 2026 15:15:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1773749515 http://www.sussex.ac.uk/its/news/story?anchor=1773749515 Grammarly has retired its Microsoft Office add?in, and we will shortly be removing it from University devices. As a result, the add?in will no longer appear in Microsoft Word.To use Grammarly the Grammarly Desktop App is now available via the Software Hub which is accessible here: https://appsanywhere.sussex.ac.uk/.Guides on how to access the Software Hub are available here: https://www.sussex.ac.uk/its/services/software/hub.Mac users will have to download the app directly from: https://www.gram... Tue, 17 Mar 2026 12:11:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1773308166 http://www.sussex.ac.uk/its/news/story?anchor=1773308166 What's Happening? Due to an unexpected service incident, you may have encountered an error message when accessing the Turnitin UK homepages today. Users accessing via an integration such as Canvas, may have also been affected. We are pleased to advise that service has been restored. We regret any inconvenience this may have caused if you were impacted by today’s incident. When did this happen March 11 - 06:13 pm The supplier of Turnitin confirm that this incident is now res... Thu, 12 Mar 2026 09:36:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1772615862 http://www.sussex.ac.uk/its/news/story?anchor=1772615862 What's happening? Box services are carrying out some scheduled resiliency test maintenance on Friday March 6th 2026.   Why is the provider doing this work? As a result of this testing, Box aim to update and enhance their recovery capabilities to provide a more efficient reliable and resilient service. Date / Time:   Friday - 08:00 am - 10:00 am Friday   What impact should be expected? During this maintenance window Box may result in short an... Fri, 06 Mar 2026 09:43:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1772709782 http://www.sussex.ac.uk/its/news/story?anchor=1772709782 What's Happening? Upcoming emergency maintenance work by our supplier Turnitin which handles student submissions and Similarity report via our Learning Environment Canvas. What time will this be? Turnitin will take an emergency 4-hour maintenance on Saturday March 7 16:00 - 20:00 GMT What will be affected? Turnitin and TurnitinUK (including all Integrations) Turnitin Core API (including Integrations) Similarity (including Integrations) Turnitin regret any inconvenience tha... Thu, 05 Mar 2026 11:23:02 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1772554692 http://www.sussex.ac.uk/its/news/story?anchor=1772554692 UPDATE: 4 Mar 2026 - 3:42pm Thank you for your continued patience. We are pleased to inform you that the update has been successfully completed.... Wed, 04 Mar 2026 15:43:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1772556024 http://www.sussex.ac.uk/its/news/story?anchor=1772556024 What's happening? The Panopto Cloud services are scheduled for essential database maintenance and enhancements on Saturday March 21 2026. Why is the provider doing this work These updates necessitate a period of downtime, which is projected to last up to three hours. Date / Time: EU  Saturday - 10:00 pm - 1:00 am Sunday UTC What impact should be expected? During this maintenance window, access to videos on your Panopto site will be unavailable. Attempts to up... Tue, 03 Mar 2026 16:41:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1771236271 http://www.sussex.ac.uk/its/news/story?anchor=1771236271 Cognos - Business Intelligence and Business Reporting Cognos will be unavailable between 3:45pm Tuesday 17 February and 9am Wednesday 18 February due to maintenance on the underlying IT infrastructure. Please avoid using the system during this time. Further information If you need to use Cognos during the outage period noted, please make sure to plan accordingly. If you experience any difficulties accessing the system after the noted time, please contact the IT Service Desk.IT Change Referen... Mon, 16 Feb 2026 10:04:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1770995404 http://www.sussex.ac.uk/its/news/story?anchor=1770995404   We are aware of a brief window of service disruption in the EU Cloud between 12:40 UTC - 13:00 UTC, affecting access to the site. This issue has been investigated and mitigated by our Development team and we continue to monitor our metrics to ensure availability. We apologize for any inconvenience caused. ... Fri, 13 Feb 2026 16:37:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1770104513 http://www.sussex.ac.uk/its/news/story?anchor=1770104513 As part of the ongoing maintenance of our infrastructure we are undertaking firewall maintenance on the 03 of Feb between 745 am and 9am 2 small pockets of outage are expected which should not last more than 2 mins. ... Tue, 03 Feb 2026 07:41:53 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1770031354 http://www.sussex.ac.uk/its/news/story?anchor=1770031354 UPDATE: 2 Feb 2026 - 12:58pm Update: The Panopto EU Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. ... Mon, 02 Feb 2026 12:59:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1769611631 http://www.sussex.ac.uk/its/news/story?anchor=1769611631 We are changing the authentication of Mimecast to use Okta from tomorrow (Thursday 29 January). This means that when you log in to Mimecast you will be presented with an Okta login, which looks like this: There should be minimal impact as we have tested this thoroughly. However, if you have any issues logging into Mimecast please do contact the IT Service Desk.... Wed, 28 Jan 2026 14:47:11 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1769593199 http://www.sussex.ac.uk/its/news/story?anchor=1769593199 Turnitin have reported that a recent incident is now resolved. Due to an unexpected service incident, you may have found that users accessing the service via an integration encounter an error message in Feedback Studio today. We are pleased to advise that service has been restored.The incident occurred between the following times:GMT: Tuesday, 27th 16:54 - Tuesday, 27th 18:19We regret any inconvenience this may have caused if you were impacted by today’s incident.... Wed, 28 Jan 2026 09:40:48 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1769523600 http://www.sussex.ac.uk/its/news/story?anchor=1769523600 Following a recent audio driver update, Panopto may not automatically select a primary audio source when it opens. If no microphone is selected (see first image), the Record button will appear greyed out. Fix: Before starting your recording, use the Audio drop-down to select Microphone — once selected, the record button will become active and the green audio level bar should respond when you speak (see second image). We are currently working on a resolution and apologise for the inc... Tue, 27 Jan 2026 14:20:54 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1769006203 http://www.sussex.ac.uk/its/news/story?anchor=1769006203 We will be performing maintenance on CMS/Yellow Forms between 07:30 and 08:30 on Friday 23 January in order to resolve the login problem that some users are experiencing. The service will be unavailable during the maintenance window and we apologise for any inconvenience that this essential work may cause.... Wed, 21 Jan 2026 16:08:42 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1768914059 http://www.sussex.ac.uk/its/news/story?anchor=1768914059 UPDATE: 20 Jan 2026 - 2:53pm Our users are reporting that they have regained access to CMS/Yellow Forms. We will continue to investigate the cause and monitor the service until fully restored. We apologise for the inconvenience.... Tue, 20 Jan 2026 14:53:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1768830103 http://www.sussex.ac.uk/its/news/story?anchor=1768830103 UPDATE: 19 Jan 2026 - 4:44pm The issue has now been resolved and you will be taken to the Turnitin marking interface for Turnitin assignments and marking can resume as normal.  If you have left any feedback within the SpeedGrader interface for a Turnitin assignment then this feedback will no longer be visible to staff or students, EE are working to identify affected assignments and make the feedback available.   Please contact ee@sussex.ac.uk if you have an... Mon, 19 Jan 2026 16:44:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1768574137 http://www.sussex.ac.uk/its/news/story?anchor=1768574137 Following heavy rainfall, water leakage into our Networking equipment cabinet has required power to be switched off to prevent further damage. As a result, there has been disruption to the following services: Wireless (Wi-Fi) coverage Computer network connectivity Printing IT Services are working with Estates and relevant teams to monitor the issue and restore services at the earliest. We will provide further updates when more information is available. We apologise for any inconvenienc... Fri, 16 Jan 2026 14:35:37 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1767887480 http://www.sussex.ac.uk/its/news/story?anchor=1767887480 UPDATE: 9 Jan 2026 - 9:18am We are pleased to report that the Cloudprint and scanning issues were resolved by our third party service provider at 5:15pm on Thursday 8 January and the service is running normally... Fri, 09 Jan 2026 09:18:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1767793611 http://www.sussex.ac.uk/its/news/story?anchor=1767793611 Scheduled Turnitin Maintenance - February 7 2026 Upcoming scheduled maintenance notice Turnitin will take a 6-hour maintenance on February, 7 08:00 - 14:00 PST, February 7 16:00 - 22:00 GMT, February, 8 03:00 - 09:00 AEDT [go to https://tinyurl.com/3zn32ujn to find your local time], with the following services potentially experiencing intermittent availability during these times: Unavailable:Similarity (including Integrations) Tur... Wed, 07 Jan 2026 13:46:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1767608972 http://www.sussex.ac.uk/its/news/story?anchor=1767608972 Following the Christmas break, this is a reminder that some users may still experience issues accessing CMS following the recent system upgrade.If you are affected, please complete the steps below: Restart your computer. Ensure the following link is added to Internet Explorer (IE) mode pages in Microsoft Edge:http://sha-owf-app-p1.admin.susx.ac.uk:9001/forms/frmservlet IMPORTANT: Do not add https://owf.admin.susssex.ac.uk to the IE mode pages. For further guidance on how to connect to CM... Mon, 05 Jan 2026 10:29:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1766057739 http://www.sussex.ac.uk/its/news/story?anchor=1766057739 UPDATE: 18 Dec 2025 - 2:12pm Turnitin report this issue is now resolved.Due to an unexpected service incident, you may have experienced delayed report generation in Crossref Similarity Check V2 and Turnitin Similarity/SimCheck today. We are pleased to advise that service has been restored.The incident occurred between the following times:GMT: Tuesday, 18th 08:53 - Tuesday, 18th 11:02We regret any inconvenience this may have caused if you were impacted by today’s incident.... Thu, 18 Dec 2025 14:12:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765796953 http://www.sussex.ac.uk/its/news/story?anchor=1765796953 Following the recent system upgrade, some users may experience issues accessing CMS. If you are affected, please complete the steps below: Restart your computer. Ensure the following link is added to Internet Explorer (IE) mode pages in Microsoft Edge:http://sha-owf-app-p1.admin.susx.ac.uk:9001/forms/frmservlet IMPORTANT: Do not add https://owf.admin.susssex.ac.uk to the IE mode pages. For further guidance on how to connect to CMS, including instructions on adding IE mode pages in Edge,... Mon, 15 Dec 2025 11:09:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765555768 http://www.sussex.ac.uk/its/news/story?anchor=1765555768 UPDATE: 13 Dec 2025 - 1:27pm IT Services are pleased to report the scheduled maintenance of the Production Yellow Forms and Central Database cluster has been completed successfully. Our teams will continue to monitor systems over the coming days. Following the upgrade, the system is now only accessible via this location: https://owf.admin.susx.ac.uk. It is recommended that you update any browser bookmarks or links to the system. Please note, you may need to reboot your university devi... Sat, 13 Dec 2025 13:27:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765470838 http://www.sussex.ac.uk/its/news/story?anchor=1765470838 UPDATE: 12 Dec 2025 - 4:03pm Resolved - We’ve fixed it!Due to an unexpected service incident, users accessing the services via the following products: Turnitin Similarity, SimCheck, Originality, Authorship, iThenticate V2, Crossref Similarity Check in Europe may have experienced difficulties logging in to their account. Users accessing these services via an integration may also have been affected.We are pleased to advise that service has been restored.The incident oc... Fri, 12 Dec 2025 16:04:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765451115 http://www.sussex.ac.uk/its/news/story?anchor=1765451115 CRM Recruit, our Admissions system, will be updated to its latest version on Friday December 12, from 17:00 to Saturday 13 December 03:00. During this essential maintenance the system and its application forms will be unavailable, and users will instead see a message saying Maintenance in Progress. Please ensure you have logged out before 5pm on Friday.... Thu, 11 Dec 2025 11:05:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765210812 http://www.sussex.ac.uk/its/news/story?anchor=1765210812 IT Services and the Shawcross building will close for the Winter Break at: 5 PM on Friday 19 December 2025 We will reopen at: 9 AM on Monday 5 January 2026 The student computer room in Shawcross will be closed during this time. Alternative facilities are available during this time in the Library (Check Library opening times) ... Mon, 08 Dec 2025 16:20:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1765210707 http://www.sussex.ac.uk/its/news/story?anchor=1765210707 The IT Service Desk in Shawcross will be closed from 3 PM on Wednesday 17 December to allow colleagues to attend a departmental event. Phone lines will also be closed from 3 PM on this date. Please raise a ticket during this time ITS home : ITS : University of Sussex The Service Desk and phone lines will reopen at 9 AM on Thursday 18 December... Mon, 08 Dec 2025 16:18:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1763734074 http://www.sussex.ac.uk/its/news/story?anchor=1763734074 UPDATE: 21 Nov 2025 - 4:38pm We are pleased to report that the issues with Cloudprint have been resolved and the service is working normally... Fri, 21 Nov 2025 16:38:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1763110204 http://www.sussex.ac.uk/its/news/story?anchor=1763110204 Due to an unexpected incident, you may have found that uploads were slow and reports were stuck processing, users may have also been affected in Turnitin UK yesterday. We are pleased to advise that service has been restored.Incident Timeframe below:GMT: Thursday 13, 13:40 – Thursday 13, 16:50We regret any inconvenience this may have caused if you were impacted by today’s incident.... Fri, 14 Nov 2025 08:50:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1762963774 http://www.sussex.ac.uk/its/news/story?anchor=1762963774 UPDATE: 13 Nov 2025 - 1:45pm We are pleased to report that the issue affecting cloud print has been resolved and the system is accepting and printing documents normally We apologise for any inconvenience that interruptions to the cloud printing service may have caused    ... Thu, 13 Nov 2025 13:45:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1762772169 http://www.sussex.ac.uk/its/news/story?anchor=1762772169 UPDATE: 11 Nov 2025 - 2:47pm We are pleased to report that our third party service provider has identified the issue with the cloud print service and it is now working normally We apologise for any inconvenience that this service outage has caused... Tue, 11 Nov 2025 14:47:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1762269904 http://www.sussex.ac.uk/its/news/story?anchor=1762269904 The IT Service Desk will be closing at 4pm on Wednesday 5 November to allow staff to get home ahead of the Bonfire celebrations in Lewes. We will continue to offer a telephone service until 5pm and the counter will reopen at 9am on Thursday 6 November We apologise for any inconvenience that this early closure may cause... Tue, 04 Nov 2025 15:25:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1761122679 http://www.sussex.ac.uk/its/news/story?anchor=1761122679 UPDATE: 22 Oct 2025 - 2:53pm We are pleased to report that the issue with Cloud Print has now been resolved and it is possible to print Microsoft Office documents againWe apologise for the inconvenience that this break in service has caused... Wed, 22 Oct 2025 14:53:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1758875866 http://www.sussex.ac.uk/its/news/story?anchor=1758875866 UPDATE: 17 Oct 2025 - 4:29pm The majority of issues reported have now been rectified in Sussex Mobile, staff and students should see a more consistent attendance register in the app and data should be coming over to Sussex Direct correctly. Students,  If your known as name is still not showing, please logout and log back in to pick this up. If you are having issues inputting the PIN for your teaching session: Check that you are using the latest version of the app by vis... Fri, 17 Oct 2025 16:29:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1760709541 http://www.sussex.ac.uk/its/news/story?anchor=1760709541 The printing service will be unavailable between 18:00 and 19:00 on Tuesday 21 October while our supplier carries out essential maintenance. If you experience prolonged interruption, please raise a ticket with our Service Desk using the IT Support portal https://www.sussex.ac.uk/its/help/ ... Fri, 17 Oct 2025 14:59:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1760525100 http://www.sussex.ac.uk/its/news/story?anchor=1760525100 Service Message from Turnitin: Due to an unexpected service incident, you may have found issues when launching assignments, in Turnitin.com, Turnitinuk.com and users who access these services via an integration today. We are pleased to advise that service has been restored. Tuesday 14th, 17:15 - Tuesday 14th, 18:15 This incident affected: Turnitin (Turnitin Paper Submissions, Turnitin Feedback Studio Access, Turnitin Feedback Studio Grading Access) and Turnitin UK (Turnitin UK Paper Sub... Wed, 15 Oct 2025 11:45:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1759417277 http://www.sussex.ac.uk/its/news/story?anchor=1759417277 Please be aware that our third-party fibre supplier will be carrying out essential maintenance on Friday 3 October from 8:00pm. During this work, there will be a short outage of up to 5 minutes affecting internet services, including Sussex Direct and SussexMobile. We are not expecting any interruption. Services should restart automatically. If you experience any interruption, please wait for a few minutes and then retry. If you experience any interruption lasting longer than this, please conta... Thu, 02 Oct 2025 16:01:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1758900872 http://www.sussex.ac.uk/its/news/story?anchor=1758900872 What to look out for When accessing your OneNote files, you may see a banner prompting you to upgrade. Important: Do not click “Switch now”! Instead, please follow the link below for guidance on how to upgrade your notes safely. How to upgrade Visit this page for step-by-step instructions:Migrating to OneNote for Microsoft 365 – University of Sussex ITS... Fri, 26 Sep 2025 16:34:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1758790667 http://www.sussex.ac.uk/its/news/story?anchor=1758790667 Upcoming scheduled maintenance notice Turnitin will take a 6-hour maintenance on October 25 16:00 - 22:00 BST with the following services potentially experiencing intermittent availability during these times: Turnitin Core API (including Integrations)Feedback Studio for iOSCanvas Plagiarism Framework Integrations through LTI 1.3 Turnitin regret any inconvenience this may cause.... Thu, 25 Sep 2025 09:57:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1757489434 http://www.sussex.ac.uk/its/news/story?anchor=1757489434 On 2025-08-27 until 2025-09-05 all Panopto Clouds experienced degraded Learning Tools Interoperability (LTI) support within Canvas. During this time, customers may have encountered errors when attempting to load LTI placements that they historically could access or when using LTI to embed content. To prevent a recurrence of this issue, Panopto will conduct more thorough analysis of the risks to LTI access from configuration options to expand our set of integration use cases, when approaching la... Wed, 10 Sep 2025 08:30:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1757317079 http://www.sussex.ac.uk/its/news/story?anchor=1757317079 We’re pleased to announce the migration from our legacy storage platform to a new, secure, and more stable platform. This upgrade is part of our ongoing commitment to improving data security, reliability, and performance across our infrastructure. What’s Changed? Old Platform: Insecure and unstable, with limited support. New Platform: Secure, resilient, and fully supported by our infrastructure team. What You Need to Do No action is required for most users. Your fi... Mon, 08 Sep 2025 08:37:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1757076361 http://www.sussex.ac.uk/its/news/story?anchor=1757076361 Planned Maintenance for hosted databases and parts of the website. IT Services will be carrying out planned maintenance on our database hosting services between 7pm and 9pm on Tuesday 9 September. During this time, MySQL-based databases and parts of the website may be unavailable for a short period as work is completed. If you have any questions please contact us through the IT Support Portal.... Fri, 05 Sep 2025 13:46:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1756994139 http://www.sussex.ac.uk/its/news/story?anchor=1756994139 eduroam update - what you need to know and do We're making an important update to keep your eduroam connection secure. On Thursday 4 September 2025, the security certificate for eduroam will be renewed. This update helps protect your data and ensures you can continue to connect safely to the network. What do I need to do? From Thursday 4 September, all students and staff may need to 'forget' the eduroam network and reconnect to get the new certificate. Note: before you do this, you may see a... Thu, 04 Sep 2025 14:55:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1756896974 http://www.sussex.ac.uk/its/news/story?anchor=1756896974 As part of our annual maintenance tasks, we will be refreshing Zoom licenses in preparation for the new academic year. To manage license numbers, we will be deactivating: Staff Zoom accounts that have not been logged into in the past 2 years Student Zoom accounts that have not been logged into in the past 1 year If you're unsure whether you've logged in during this period and want to keep your account active, simply log in to Zoom: https://universityofsussex.zoom.us Please note: This p... Wed, 03 Sep 2025 11:56:14 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1756718303 http://www.sussex.ac.uk/its/news/story?anchor=1756718303 UPDATE: 3 Sep 2025 - 11:10am We are pleased to report that the issues with automated distribution lists has now been resolved and lists are working normally We apologise for any inconvenience this issue has caused... Wed, 03 Sep 2025 11:10:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1756453443 http://www.sussex.ac.uk/its/news/story?anchor=1756453443 The Panopto Video Capture service has been reported by the provider as showing error messages for some users. They state that they've found and fixed the source of the issue which started happening late on Wednesday the 27th of August. Their Operations team are monitoring the issue to ensure that it's resolved.... Fri, 29 Aug 2025 08:44:03 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1755871237 http://www.sussex.ac.uk/its/news/story?anchor=1755871237 Notice: Eduroam Digital Certificate Update – 04 September 2025 Please be aware that we will be updating some infrastructure digital certificates on our Eduroam services on Thursday, 04 September 2025. This work is scheduled to be completed before 08:00. During this time, you may experience a brief disconnection or see a popup message when connecting to Eduroam. If your personal device is unable to reconnect after the update, you may need to install a new profile (requirements vary b... Fri, 22 Aug 2025 15:00:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1755605262 http://www.sussex.ac.uk/its/news/story?anchor=1755605262 Service Update: G Drive Issues ITS would like to apologise for the ongoing disruption caused by the G Drive failures in recent weeks. Over the weekend of the 6 and 7 September, the G Drive service will be migrated to a new platform with the aim of mitigating and resolving the current service stability issues. In the interim, we will be working with our suppliers to reach a resolution to the ongoing issues. We applied a fix at 06:30 this morning (19 August) and this has removed a source of... Tue, 19 Aug 2025 13:07:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1755513851 http://www.sussex.ac.uk/its/news/story?anchor=1755513851 IT Services Support Portal - Email Issue We identified an issue with incoming email into the IT Services Portal (Ivanti) on Friday 15 August 9:49pm. We can now confirm that the issue was resolved at 10:47am today and that Ivanti is processing new incoming email as normal. Please note that there will be a delay in processing email sent after 9:49pm on Friday 15 August. We apologise for the inconvenience caused and will provide further updates on the Service.... Mon, 18 Aug 2025 11:44:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1754986481 http://www.sussex.ac.uk/its/news/story?anchor=1754986481 We are aware that the G Drive is currently unavailable. We are investigating this as a matter of urgency. Updates will be posted here as soon as they become available. We apologise for any inconvenience that this will cause. We appreciate your understanding while we work to restore service.... Tue, 12 Aug 2025 09:14:41 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1754649978 http://www.sussex.ac.uk/its/news/story?anchor=1754649978 UPDATE: 8 Aug 2025 - 1:01pm We are pleased to report that the issue affecting the G Drive has now been resolved. We apologise for the inconvenience that this caused. Thank you for your patience while we were working to restore the service.... Fri, 08 Aug 2025 13:01:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1754648805 http://www.sussex.ac.uk/its/news/story?anchor=1754648805 We are aware that the G Drive is intermittently unavailable, we are investigating this as a matter of urgency. We will post updates here as soon as they become available. We apologise for the inconvenience that this has caused.... Fri, 08 Aug 2025 11:26:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1753884345 http://www.sussex.ac.uk/its/news/story?anchor=1753884345 UPDATE: 30 Jul 2025 - 4:38pm We are pleased to report that the issue with the G Drive has now been resolved, and the drive should be accessible to all users. We apologise for any inconvenience this may have caused.... Wed, 30 Jul 2025 16:38:14 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1753708406 http://www.sussex.ac.uk/its/news/story?anchor=1753708406 UPDATE: 29 Jul 2025 - 2:36pm Thank you for your continued patience. We are pleased to inform you that the update has been successfully completed.... Tue, 29 Jul 2025 14:36:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1753776491 http://www.sussex.ac.uk/its/news/story?anchor=1753776491 Service Desk Hours - 30 and 31 July Dear all, Please be advised that we are operating reduced in-person service desk hours on Wednesday 30 and Thursday 31 July to: Wednesday 30 July: 14:00-17:00 Thursday 31 July: 09:00-13:00 Please note that phone support may be delayed during this time. We strongly encourage you to use the IT Support Portal to log any incidents or service requests, which will help us respond more efficiently. Normal service desk operations will resume on Friday... Tue, 29 Jul 2025 09:08:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1753348896 http://www.sussex.ac.uk/its/news/story?anchor=1753348896 UPDATE: 24 Jul 2025 - 11:53am Thank you for your patience while we worked to resolve the recent login issues with MyView. We believe the issue has now been successfully resolved. Should you experience any further problems or need assistance, please continue to log incidents and service requests with the ITS Helpdesk.... Thu, 24 Jul 2025 11:53:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1752746750 http://www.sussex.ac.uk/its/news/story?anchor=1752746750 IT Services will be carrying out essential maintenance on the group share, G Drive, between Friday 18 July and Sunday 20 July. This work is not expected to be service impacting ... Thu, 17 Jul 2025 11:05:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1752584959 http://www.sussex.ac.uk/its/news/story?anchor=1752584959 The IT Service Desk in Shawcross will be closed from 11am - 1pm on Wednesday 16 July to allow staff to attend a departmental event. This closure will also affect the phone service. The counter and phones will reopen again at 1pm Please raise incidents via the self service portal on our webpage - sussex.ac.uk/its or email itservicedesk@sussex.ac.uk We apologise for any inconvenience this closure may cause our customers... Tue, 15 Jul 2025 14:09:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1752141759 http://www.sussex.ac.uk/its/news/story?anchor=1752141759 Upcoming scheduled maintenance notice Turnitin will take a 6-hour maintenance on August, 9 16:00 - 22:00 BST with their services being impacted during these times. This scheduled maintenance affects: Turnitin (Turnitin.com, Turnitin Logins, Turnitin Paper Submissions, Turnitin Report Processing Time, Turnitin Feedback Studio Access, Turnitin Feedback Studio Grading Access), Turnitin UK (Turnitinuk.com, Turnitin UK Logins, Turnitin UK Paper Submissions, Turnitin UK Report Proces... Thu, 10 Jul 2025 11:02:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1752046426 http://www.sussex.ac.uk/its/news/story?anchor=1752046426 Panopto Video Recordings reported to us that they had a full service outage overnight from 12:45 am to 01:46 am, but that they have resolved the issue and their engineers are working to ensure that the incident doesn't occur again. ... Wed, 09 Jul 2025 08:33:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1751441925 http://www.sussex.ac.uk/its/news/story?anchor=1751441925 UPDATE: 2 Jul 2025 - 10:50am Panopto report that the service is stable again and is operating normally.... Wed, 02 Jul 2025 10:51:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1750346393 http://www.sussex.ac.uk/its/news/story?anchor=1750346393 We are aware that there have been some issues with the link between Canvas and Sussex Direct.This has been impacting students viewing feedback in Canvas for assignments with published results, and also impacting the get grades from Canvas into Sussex Direct. We believe we have identified the issue and have implemented a fix, and will continue to monitor. We apologise for any inconvenience this may have caused if you were impacted by this incident.... Thu, 19 Jun 2025 16:19:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1750243768 http://www.sussex.ac.uk/its/news/story?anchor=1750243768 UPDATE: 19 Jun 2025 - 8:52am This change has been completed successfully.... Thu, 19 Jun 2025 08:53:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1748964873 http://www.sussex.ac.uk/its/news/story?anchor=1748964873 UPDATE: 5 Jun 2025 - 9:09am We are pleased to report that this essential maintenance has been successfully completed and access to CMS/Yellow Screens and Sussex Direct has been restored  ... Thu, 05 Jun 2025 09:38:16 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1748935002 http://www.sussex.ac.uk/its/news/story?anchor=1748935002 Earlier today, Turnitin reported an unexpected service incident may have caused delays in the generation of Similarity Reports for users. They're happy to report that the issue has been resolved, and all services are operating normally.The incident occurred between the following times:PDT: June 2nd, 17:00 - June 2nd, 18:21 BST: June 3rd, 01:00 - June 3rd, 02:21 AEST: June 3rd, 10:00 - June 3rd, 11:21Some users accessing Turnitin via an integration may also have experienced temporary slowness... Tue, 03 Jun 2025 08:16:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1748591831 http://www.sussex.ac.uk/its/news/story?anchor=1748591831 New incident: Resolved Earlier today, Turnitin reported an unexpected service incident may have caused delays in the generation of Similarity Reports for users in Europe and the Asia-Pacific region. They're happy to report that the issue has been resolved, and all services are operating normally. Incident timeframe: PDT: May 29, 08:38 – 08:54 BST: May 29, 16:30 – 16:54 AEST: May 30, 01:38 – 01:54 Some users accessing Turnitin via an integration may also have ex... Fri, 30 May 2025 08:57:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1747924919 http://www.sussex.ac.uk/its/news/story?anchor=1747924919 UPDATE: 27 May 2025 - 12:04pm The new version of Sussex Mobile is now available and you should have automatically been upgraded. You may have received an email from clarivate (campusm_do_not_reply@clarivate.com) about verifying your email. You can ignore this email. We are now using Okta to authenticate which has improved security. If you have any questions or suggestions about the app please send them to us via the Feedback section (which is available via the 3 dots in the a... Tue, 27 May 2025 12:04:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1748334222 http://www.sussex.ac.uk/its/news/story?anchor=1748334222 UPDATE: 27 May 2025 - 9:45am The issues experienced this morning as a result of planned maintenance have been mitigated All systems are working. The team will continue to work on failed work items but do not expect further outages Again we apologise for the inconvenience this outage may have caused... Tue, 27 May 2025 09:45:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1747829738 http://www.sussex.ac.uk/its/news/story?anchor=1747829738 UPDATE: 22 May 2025 - 3:53pm Turnitin have advised that this incident has been resolvedThe incident occurred between the following times:BST: May 21st, 10:00 - May 21st, 13:35... Thu, 22 May 2025 15:53:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1746785799 http://www.sussex.ac.uk/its/news/story?anchor=1746785799 IT Services will soon be running an important software update to fix known issues. Global Protect, the staff VPN, will be updated early morning on Wednesday 14 May (step 2 below). To ensure this goes as smoothly as possible with little impact on your working day, please make sure your device has the latest updates and you have saved any files when you have finished working for the day on Monday 12 May (step 1 below).   Step 1 - Monday 12 May Ensure that your university-supplied devi... Fri, 09 May 2025 12:29:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1746708904 http://www.sussex.ac.uk/its/news/story?anchor=1746708904 Cognos - Essential Maintenance Cognos (Live) will be unavailable today, Thursday 08/05/2025, from 5pm due to essential maintenance on the underlying infrastructure. The system will be fully back online by 9am on Friday 09/05/2025... Thu, 08 May 2025 13:55:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1746517594 http://www.sussex.ac.uk/its/news/story?anchor=1746517594 UPDATE: 6 May 2025 - 10:42am We are pleased to report that the issue with Sussex Direct this morning has been resolved and the service is running normally... Tue, 06 May 2025 10:42:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1745416950 http://www.sussex.ac.uk/its/news/story?anchor=1745416950 Dear colleagues, As part of our ongoing efforts to improve the security, performance, and efficiency of our Microsoft 365 environment, we are carrying out a scheduled cleanup of inactive OneDrive accounts. These accounts are no longer associated with active user licenses and have not been in use for an extended period. This activity is part of a wider service improvement to ensure our systems are tidy, compliant, and operating at their best. You don’t need to take any action. Howeve... Wed, 23 Apr 2025 15:02:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1744631769 http://www.sussex.ac.uk/its/news/story?anchor=1744631769 UPDATE: 15 Apr 2025 - 11:26am We are pleased to report that the problem identified with signing into Sussex Direct has been resolved. The service is now available and operating as normal. We apologise for the inconvenience caused to all our users.... Tue, 15 Apr 2025 11:26:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1744627824 http://www.sussex.ac.uk/its/news/story?anchor=1744627824 Turnitin (our submission point and plagiarism checker) reported they have experienced issues today 14 April. These issues have now been resolved. Issues were reported April 14th, 07:20 - April 14th, 10:45 April 14th, 02:40 - April 14th, 05:45 If you were attempting to submit an assignment during those times you should be able to submit now. Turnitin regret any inconvenience this may have caused if you were impacted by today’s incident.... Mon, 14 Apr 2025 11:50:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1744375674 http://www.sussex.ac.uk/its/news/story?anchor=1744375674 Ellucian will be performing Banner Upgrades between the 17/04/2025 to the 21/04/2025 ready for the summer release. Banner will be unavailable during this time and will be inaccessible during this time period. ... Fri, 11 Apr 2025 13:47:54 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1743669862 http://www.sussex.ac.uk/its/news/story?anchor=1743669862 UPDATE: 3 Apr 2025 - 1:36pm We are pleased to report that the problem with intermittent audio when using MS Teams Telephony has now been resolved. We apologise for the inconvenience caused due to this outage.... Thu, 03 Apr 2025 13:36:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1742818842 http://www.sussex.ac.uk/its/news/story?anchor=1742818842 Upcoming scheduled maintenance notice Turnitin will take an emergency 30-minute maintenance on Saturday, March 29 15:00 - 15:30 GMT / with the following services being impacted during these times: Unavailable:Turnitin and TurnitinUK (including all Integrations)Feedback Studio for iOSCanvas Plagiarism Framework We regret any inconvenience this may cause.... Mon, 24 Mar 2025 12:20:42 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1742547812 http://www.sussex.ac.uk/its/news/story?anchor=1742547812 Due to a significant shortage of staff, it is necessary to close the counter service offered in Shawcross today. We will continue to answer the phones and to deal with incidents and service requests raised by customers via email or the self-service portal: https://sussex.ac.uk/its/helpdesk... Fri, 21 Mar 2025 09:03:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1742461855 http://www.sussex.ac.uk/its/news/story?anchor=1742461855 Due to a shortage of staff it is necessary to close the counter service offered in Shawcross at 13:00 today. We will continue to answer the phones and to deal with incidents and service requests raised by customers via email or the self service portal https://sussex.ac.uk/its/helpdesk We apologise for any inconvenience that this unexpected closure may cause.... Thu, 20 Mar 2025 09:10:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1742383764 http://www.sussex.ac.uk/its/news/story?anchor=1742383764 Due to a shortage of staff it is necessary to close the counter service offered in Shawcross at 15:00 today. We will continue to answer the phones and to deal with incidents and service requests raised by customers via email or the self service portal We apologise for any inconvenience that this unexpected closure may cause... Wed, 19 Mar 2025 11:29:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741865579 http://www.sussex.ac.uk/its/news/story?anchor=1741865579 We’ll be applying a critical patch to MyView. Whilst we’re doing this work, MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 14 March 2025 during this upgrade outage window. Date / time: 14 March 09:00 to 10:30 Why are we doing this work? This is part of essential upgrade work to keep HR and payroll systems up to date. IT Services change/incident number: 3008690... Fri, 14 Mar 2025 10:28:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741878818 http://www.sussex.ac.uk/its/news/story?anchor=1741878818 We are aware that users are currently experiencing difficulties with uploading documents into Unit4. Our team has been investigating this issue as a matter of urgency and will implement a solution tomorrow morning, 14 March 2025. We apologise for any inconvenience this may cause and appreciate your patience and understanding. Date / time: 04 March 08:00 to 08:30 IT Services change/incident number: 3008697 ... Thu, 13 Mar 2025 15:13:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740569591 http://www.sussex.ac.uk/its/news/story?anchor=1740569591 Cognos - essential system migration As part of the Cloud Transformation Project, we are continuing to migrate essential services over to our new server location.   Cognos - Business Intelligence and Business Reporting Cognos will be moved tomorrow, Thursday 27 February between 4-6pm. Please avoid using the system during this time.   Further information If you need to use Cognos on the day noted, please make sure to plan accordingly. If you experience any difficulties ac... Thu, 13 Mar 2025 14:54:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741786284 http://www.sussex.ac.uk/its/news/story?anchor=1741786284 UPDATE: 12 Mar 2025 - 1:34pm Box are now reporting that the issue with opening Office files in Box has been resolved.  We recommend signing out of Box and back in again before attempting to open Microsoft files. We apologise for any inconvenience that this unexpected loss of service has caused... Wed, 12 Mar 2025 13:35:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741778457 http://www.sussex.ac.uk/its/news/story?anchor=1741778457 Box are reporting that there are issues this morning for some customers when opening Office files stored in Box. A number of Sussex customers have reported this issue to IT Services. We will monitor the Box status page and update here when we believe that Box have resolved the issue. ... Wed, 12 Mar 2025 11:20:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741256492 http://www.sussex.ac.uk/its/news/story?anchor=1741256492 Users have identified an issue with the display of leave entitlements in MyView. Our HR Systems team is aware of the problem and is actively working to resolve it. This issue has now been resolved. Thank you for your patience.... Fri, 07 Mar 2025 14:52:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741188827 http://www.sussex.ac.uk/its/news/story?anchor=1741188827 We will be completing essential work on our firewalls this Thursday (13/03/2025) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Wed, 05 Mar 2025 15:33:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1741008751 http://www.sussex.ac.uk/its/news/story?anchor=1741008751 We’ll be upgrading Human Resources System to version 33b, which provides access to MyView. Whilst we’re doing this work, both the HR System and MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 04 March 2025 during this upgrade outage window. Date / time: 04 March 09:30 to 17:00 Why are we doing this work? This is part of essential upgrade work to keep HR and payroll systems up to date. IT Services c... Tue, 04 Mar 2025 14:37:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740487301 http://www.sussex.ac.uk/its/news/story?anchor=1740487301 The IT Service Desk and associated phone service will be opening at 10am on Friday 28 February 2025 to allow staff to attend essential Student Information Systems (SIS) training in preparation for the implementation of the new services. We apologise for the inconvenience that this late opening may cause our customers.... Tue, 25 Feb 2025 12:41:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740391245 http://www.sussex.ac.uk/its/news/story?anchor=1740391245 HR system - essential system migration As part of the Cloud Transformation Project, we are continuing to migrate essential services over to our new server location. HR system, including MyView The HR system (Zellis), which includes MyView, will be moved tomorrow, Tuesday 25 February, between 4-6pm and will be unavailable during this time. Further Information If you need to use the HR system (Zellis), including MyView, on the day noted, please make sure to plan accordingly. If you exp... Mon, 24 Feb 2025 10:00:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740137920 http://www.sussex.ac.uk/its/news/story?anchor=1740137920 UPDATE: 21 Feb 2025 - 4:03pm We are pleased to report that users can now login to the Sussex Mobile app and the web version of Sussex mobile and the service is functioning normally We apologise for the unexpected outage of the service today... Fri, 21 Feb 2025 16:03:42 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740131687 http://www.sussex.ac.uk/its/news/story?anchor=1740131687 We are aware that users are experiencing problems when uploading lecture recordings to Canvas. Our team is working with our supplier to identify the root cause and implement a solution. If you made a recording in a lecture room but have not been able to upload the file to your canvas module, please raise a ticket through the IT Support Portal and provide the following information: Course Module Room or Lecture theatre name Date and time of recording We apologise for the inconvenience c... Fri, 21 Feb 2025 09:54:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740068816 http://www.sussex.ac.uk/its/news/story?anchor=1740068816 The IT Service Desk and associated phone service will be opening at 10am on Friday 28 February 2025 to allow staff to attend essential training in preparation for the implementation of new services We apologise for the inconvenience that this late opening may cause our customers... Thu, 20 Feb 2025 16:26:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1740053935 http://www.sussex.ac.uk/its/news/story?anchor=1740053935 AppsAnywhere - essential system migration As part of the Cloud Transformation project, we are continuing to migrate essential services over to our new server location. AppsAnywhere Maintenance will be undertaken on the Software Hub (AppsAnywhere) service tomorrow, 21 February between 07:00am-09:00am. During this time, the service may be unavailable. Further Information If you need to use the Software Hub (AppsAnywhere) on the day noted, please make sure to plan accordingly. If you e... Thu, 20 Feb 2025 12:18:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1739966046 http://www.sussex.ac.uk/its/news/story?anchor=1739966046 Sussex Direct - essential system migration As part of the Cloud Transformation Project, we are continuing to migrate essential services over to our new server location. Sussex Direct Sussex Direct will be migrated on Thursday 20 February and will be unavailable for 1 hour from 8-9am. Please note that you will not be able to use Sussex Direct during this hour. Further Information If you need to use Sussex Direct on the day noted, please make sure to plan accordingly. If you experienc... Wed, 19 Feb 2025 11:54:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1739556374 http://www.sussex.ac.uk/its/news/story?anchor=1739556374 We will be completing essential work on our firewalls this Thursday (20/02/2025) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Fri, 14 Feb 2025 18:06:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738939387 http://www.sussex.ac.uk/its/news/story?anchor=1738939387 Unit 4 finance system - essential system migration As part of the Cloud Transformation project, we are migrating the Unit 4 finance system to a new server location.Please do not use the system at the following times: Between 4-6pm on Monday 10 February.Between 8-10am on Wednesday 12 February. If you need to use Unit 4 on these days, please make sure to plan accordingly.If you experience any difficulties accessing Unit 4 after the times listed, please contact the IT Service Desk. Unit 4 is on... Fri, 14 Feb 2025 12:00:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1739461801 http://www.sussex.ac.uk/its/news/story?anchor=1739461801 Sussex Direct queueing system to be introduced from Monday 17 February A queueing system is being introduced on Sussex Direct to help manage traffic during peak times, and so improve user experience. The new system will be implemented for Results Release on Monday 17 February. On Monday 17 February you may be redirected to a holding page that will tell you your estimated wait time and place in the queue. We do not expect long waiting times but thank you in advance for your patience. IT... Thu, 13 Feb 2025 15:50:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738583325 http://www.sussex.ac.uk/its/news/story?anchor=1738583325 UPDATE: 11 Feb 2025 - 2:12pm A reminder that the Service Desk in Shawcross will be closed tomorrow, Wednesday 12 February from 10:30am - 12noon to allow staff to attend a key departmental meeting... Tue, 11 Feb 2025 14:12:34 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738923463 http://www.sussex.ac.uk/its/news/story?anchor=1738923463 Unit 4 finance system – essential system migration As part of the Cloud Transformation project, we are migrating the Unit 4 finance system to a new server location. Please do not use the system at the following times: Between 4-6pm on Monday 10 February. Between 8-10am on Wednesday 12 February.   If you need to use Unit 4 on these days, please make sure to plan accordingly. If you experience any difficulties accessing Unit 4 after the times listed, please contact the IT... Fri, 07 Feb 2025 10:24:35 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738840900 http://www.sussex.ac.uk/its/news/story?anchor=1738840900 To better protect our organization from phishing, spoofing, and email fraud, we are strengthening our email security policies. This change will help ensure that only trusted sources can send emails on behalf of our domain. It means that if an email is appearing to be sent from an @sussex.ac.uk email address and it is not properly verified, it has an increased chance of being marked as spam. If your team currently use any third-party services to send emails on our behalf, they need to be correctl... Thu, 06 Feb 2025 11:21:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738773527 http://www.sussex.ac.uk/its/news/story?anchor=1738773527 The IT Services self service portal provider, Ivanti, will be performing maintenance on the system from 22:00 on 7 February until 02:00 on 8 February During this maintenance window the portal will be offline    ... Thu, 06 Feb 2025 08:48:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1738656802 http://www.sussex.ac.uk/its/news/story?anchor=1738656802 UPDATE: 4 Feb 2025 - 10:00am This issue has now been resolved by Instructure.... Tue, 04 Feb 2025 11:17:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1734343093 http://www.sussex.ac.uk/its/news/story?anchor=1734343093 UPDATE: 16 Dec 2024 - 11:18am We have applied a fix to the CMS Yellow Forms service. Users should now be able to refresh their browser and connect to CMS. We are monitoring the service to ensure it remains operational.  Updates will be posted as soon as possible.  ... Thu, 30 Jan 2025 13:16:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1737720629 http://www.sussex.ac.uk/its/news/story?anchor=1737720629 UPDATE: 24 Jan 2025 - 4:59pm We are pleased to report that the issues with Unit4 have been resolved and the system is running normally.  We will continue to monitor performance over the coming days We apologise for the inconvenience that this unexpected outage has caused... Fri, 24 Jan 2025 16:59:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1737364578 http://www.sussex.ac.uk/its/news/story?anchor=1737364578 UPDATE: 23 Jan 2025 - 11:51am We are pleased to report the issue with Sussex Mobile timetable is now resolved. You will need to update your app to the latest version with the relevant bug fix to correct the Timetable issues experienced earlier this week.  The latest version of the app in both Google and Apple stores is version 11.22.1  ... Thu, 23 Jan 2025 11:51:53 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1737542796 http://www.sussex.ac.uk/its/news/story?anchor=1737542796 Canvas reports that some users may not have been able to access the application between 01:48 am and 02:12 am yesterday morning. (21 January) They report that the incident has been resolved now.... Wed, 22 Jan 2025 10:47:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1736601303 http://www.sussex.ac.uk/its/news/story?anchor=1736601303 We have been made aware of issues with varying residential accomodation not having access to online services, this outage is a result of power works being undertaken on Saturday 11-01-2025 and 12-01-2025. Other parts of the campus buildings remain operational and are not impacted by these works.    ... Tue, 21 Jan 2025 13:25:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1737115447 http://www.sussex.ac.uk/its/news/story?anchor=1737115447 Make sure your device has the latest updates and you have saved any files when you have finished working for the day on Friday 17 January (step 1 below) to be ready for an important security update on your computer. Global Protect, the staff VPN, will be updated early morning on Monday 20 January (step 2 below). Step 1 - Friday 17th January Ensure that your university-supplied device is up to date by following the steps below for your device type: - Windows desktop PC users: Sign out (pres... Fri, 17 Jan 2025 12:04:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1736680075 http://www.sussex.ac.uk/its/news/story?anchor=1736680075 Systems / Services Affected: The main Sussex website was unavailable today, between 05:00am – 10:00am During this time, all students and staff may have experienced issues accessing the following web resources: https://www.sussex.ac.uk/ https://staff.sussex.ac.uk/ https://student.sussex.ac.uk/ https://direct.sussex.ac.uk/ Reason for downtime: Website certificate services We apologise for the inconvenience that this unexpected outage caused.... Sun, 12 Jan 2025 11:07:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1736351436 http://www.sussex.ac.uk/its/news/story?anchor=1736351436 IT Services will soon be running an important security update on your computer. Global Protect, the staff VPN, will be updated early morning on Monday 20 January (step 2 below). To ensure this goes as smoothly as possible with little impact on your working day, please make sure your device has the latest updates and you have saved any files when you have finished working for the day on Friday 17 January (step 1 below). Step 1 - Friday 17 January Ensure that your university-supplied device is u... Wed, 08 Jan 2025 15:52:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1735906520 http://www.sussex.ac.uk/its/news/story?anchor=1735906520 We will be completing essential work on our firewalls this Monday (06/01/2025) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network. ... Fri, 03 Jan 2025 12:15:20 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1735744234 http://www.sussex.ac.uk/its/news/story?anchor=1735744234 UPDATE: 2 Jan 2025 - 9:51am We are pleased to report that the issues with Turnitin have now been resolved and all users should have full access to the service  ... Thu, 02 Jan 2025 09:51:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1734682973 http://www.sussex.ac.uk/its/news/story?anchor=1734682973 Pages are taking longer on Canvas to load than normal. Their engineers are looking in into the issue. You can keep up to date on their progress by visiting their status page: https://status.instructure.com/... Fri, 20 Dec 2024 08:22:53 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1734523339 http://www.sussex.ac.uk/its/news/story?anchor=1734523339 Upcoming scheduled maintenance notice Turnitin will take a 4-hour maintenance on Saturday, January 18 08:00 - 12:00 PST, January 18 16:00 - 20:00 GMT, January 19 03:00 - 07:00 AEDT [go to https://tinyurl.com/3p3nm8p2 to find your local time], with the following services potentially experiencing intermittent availability during these times: Turnitin and TurnitinUK (including all Integrations) Roster Sync Feedback Studio for iOS iThenticate iThenticate (via API) Crossref Similarit... Wed, 18 Dec 2024 12:02:19 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1734450280 http://www.sussex.ac.uk/its/news/story?anchor=1734450280 The IT Service Desk in Shawcross will be closed from 3pm on Wednesday 18 December to allow staff to attend a departmental event. Phone lines will also be closed from 3pm on this date. Both the Service Desk and phone lines will reopen at 9am on Thursday 19 December    ... Tue, 17 Dec 2024 15:46:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733731925 http://www.sussex.ac.uk/its/news/story?anchor=1733731925 UPDATE: 9 Dec 2024 - 11:50am We are pleased to advise that the incident has been resolved. The incident occurred between the following times: GMT: December 9, 04:24 - December 9 10:46 We regret any inconvenience this may have caused if today’s incident impacted you.... Mon, 09 Dec 2024 11:51:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733390377 http://www.sussex.ac.uk/its/news/story?anchor=1733390377 Some users may have experienced issues accessing Canvas between 1:12 am BST and 1:25 BST on 04/12/2024.   This has been resolved and Canvas is now loading normally.... Thu, 05 Dec 2024 09:20:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733177427 http://www.sussex.ac.uk/its/news/story?anchor=1733177427 UPDATE: 3 Dec 2024 - 3:48pm This work has been cancelled so there will be no service interruption on Thursday morning  ... Tue, 03 Dec 2024 15:48:00 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733233092 http://www.sussex.ac.uk/its/news/story?anchor=1733233092 The IT Service Desk will be closed between 3pm and 4.15pm on Wednesday 4 December to allow staff to attend the Professional Services Open Forum. During this time we will also not be offering a phone service We apologise for any inconvenience that this closure causes our customers... Tue, 03 Dec 2024 13:38:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733227144 http://www.sussex.ac.uk/its/news/story?anchor=1733227144 The IT Services Desk in Shawcross will be closed between 10am and 11am on Wednesday 4 December to allow colleagues to attend a departmental meeting. During this time we will also not be offering a phone service. We apologise for any inconvenience that this short closure may cause ... Tue, 03 Dec 2024 11:59:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1732882025 http://www.sussex.ac.uk/its/news/story?anchor=1732882025 UPDATE: 2 Dec 2024 - 9:12am We are pleased to report that this essential maintenance has been successfully completed and access to CMS/Yellow Screens and Sussex Direct has been restored... Mon, 02 Dec 2024 09:12:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1733130509 http://www.sussex.ac.uk/its/news/story?anchor=1733130509 We want to make our customers aware that there are due to be 30 - 60 minute power outages in Shawcross today betweem 9am amd 3pm If you call or visit and we are without power, we may not be able to assist you and may need to ask you to come back at a later date We apologise for any inconvenience that this essential power work may cause... Mon, 02 Dec 2024 09:08:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1732528306 http://www.sussex.ac.uk/its/news/story?anchor=1732528306 UPDATE: 27 Nov 2024 - 10:43am Canvas have confirmed that this issue occurred from 17:18 to 17:38 on Friday 22 November 2024. They posted the following details on this issue:   Details On November 22nd, 2024, at 10:15am MST (17:15 GMT), the Canvas Operations team made a change to create new Domain Name System(DNS) records for domains that were assumed to be no longer in use. However, the domains were still active, and the new DNS records were quickly picked up by services that required... Wed, 27 Nov 2024 10:43:37 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1732117825 http://www.sussex.ac.uk/its/news/story?anchor=1732117825 UPDATE: 20 Nov 2024 - 4:09pm Panopto report that the North American Cloud service is now back and available. They will continue to monitor the issue.  ... Thu, 21 Nov 2024 08:23:00 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1732111549 http://www.sussex.ac.uk/its/news/story?anchor=1732111549 We will be completing essential work on our firewalls this Thursday (21/11/2024) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Wed, 20 Nov 2024 14:05:49 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1731919289 http://www.sussex.ac.uk/its/news/story?anchor=1731919289 Turnitin Service Incident - 18 November 2024 Incident resolved Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and Simcheck, and those accessing the service via an integration may have experienced delays in Similarity Report generation. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: November 17, 16:00 - November 17, 22:30GMT: N... Mon, 18 Nov 2024 08:41:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1731660183 http://www.sussex.ac.uk/its/news/story?anchor=1731660183 Turnitin Service Incident - 14 November 2024 Incident resolved by supplier. Due to an unexpected service incident, users of Turnitin, Turnitin UK, and those accessing the service via an integration may have experienced slowness and an error message when opening the top matching source of the Similarity Report. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: Wednesday, November 13, 17:45 - ... Fri, 15 Nov 2024 08:43:03 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1731586029 http://www.sussex.ac.uk/its/news/story?anchor=1731586029 Resolved as the supplier has fixed the issueTurnitin and Turnitin UK experienced an unexpected service incident. Users may have been unable to access the QuickMark manager or view QuickMarks. The incident occurred between the following times:PST: November 12 11:05 - November 12 12:13GMT: November 12 19:05 - November 12 20:13 AEDT: November 13 06:05 - November 13 07:13Users accessing the service via an integration may also have been affected. However, we are pleased to advise that the issue has b... Thu, 14 Nov 2024 12:07:09 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1731421241 http://www.sussex.ac.uk/its/news/story?anchor=1731421241 We will be completing essential work on our firewalls this Thursday (14/11/2024) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network. ... Tue, 12 Nov 2024 14:40:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730976174 http://www.sussex.ac.uk/its/news/story?anchor=1730976174 UPDATE: 8 Nov 2024 - 10:38am Users should now be able to create Expense Claims and Purchase card coding, and Purchase Orders can now be created and sent to Suppliers. We’re monitoring to ensure Unit4 remains operational. ... Fri, 08 Nov 2024 10:38:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730711560 http://www.sussex.ac.uk/its/news/story?anchor=1730711560 Upgrading the Human Resources System (ResourceLink/MyView) We’ll be upgrading Human Resources System to version 33, which provides access to MyView. Whilst we’re doing this work, both the HR System and MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 04 November 2024 during this upgrade outage window. Date / time: 04 November 09:30 to 17:00 Why are we doing this work? This is part of essential upgra... Thu, 07 Nov 2024 10:10:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730824165 http://www.sussex.ac.uk/its/news/story?anchor=1730824165 We’re currently experiencing a service disruption with IP phones across campus.Our Unified Communications team is working to implement a fix to resolve the issue as soon as possible.All IP phones are affected. Calling from Microsoft Teams is not affected.We will update this news item tomorrow morning.... Tue, 05 Nov 2024 16:29:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730450105 http://www.sussex.ac.uk/its/news/story?anchor=1730450105 For reference only as the supplier has resolved the issue. Turnitin Service Incident - 31st October 2024 New incident: Resolved We ran into some issues. Turnitin has experienced an unexpected service incident. During this time, you may have found that users who are using Turnitin via the LTI 1.1 external tool experienced syncing delays with the service. We’ve fixed it and new submissions will not be impacted. The incident occurred between the fol... Fri, 01 Nov 2024 08:35:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730192260 http://www.sussex.ac.uk/its/news/story?anchor=1730192260 UPDATE: 29 Oct 2024 - 4:07pm The Unit4 issue is now resolved. We’re sorry for the loss of service and appreciate the impact that this had on many people’s work.... Tue, 29 Oct 2024 16:29:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1730134539 http://www.sussex.ac.uk/its/news/story?anchor=1730134539 UPDATE: 29 Oct 2024 - 9:26am Incident resolved by Turnitin   We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, and iThenticate V1 may have experienced intermittent slowness when accessing the service. This resulted in errors when logging in, submitting, and accessing reports. Users accessing the service via an integration may also have been affected. We are pleased to advise that service has been restored. The incident oc... Tue, 29 Oct 2024 09:27:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1725271172 http://www.sussex.ac.uk/its/news/story?anchor=1725271172 UPDATE: 5 Sep 2024 - 4:35pm UPDATE: 5th September 2024 - 16:33 pm This work has been successfully completed and Software Hub can be accessed via the usual link: https://appsanywhere.sussex.ac.uk/... Tue, 22 Oct 2024 15:51:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1728976476 http://www.sussex.ac.uk/its/news/story?anchor=1728976476 UPDATE: 18 Oct 2024 - 1:17pm Incident Update Panopto Cloud Operations Status Current Status: Operational Affected Infrastructure Components: Search Locations: Europe (EU) Update: Our cloud operations team has mitigated the issue and we are currently monitoring the search system. We’re sorry for this interruption. We will provide an RCA for this incident within 7 days. ... Fri, 18 Oct 2024 13:18:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1729246348 http://www.sussex.ac.uk/its/news/story?anchor=1729246348 UPDATE: 18 Oct 2024 - 12:16pm The issue has been resolved by our third party service providers and Cloudprinting is now available and working properly We apologise for this unexpected outage... Fri, 18 Oct 2024 12:16:42 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1729244384 http://www.sussex.ac.uk/its/news/story?anchor=1729244384 UPDATE: 18 Oct 2024 - 10:42am We have identified the root cause of the issue with Unit 4 and have implemented a solution.  The service should be accessible to everyone who needs it and we will monitor performance for the rest of the day. ... Fri, 18 Oct 2024 10:56:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1729240622 http://www.sussex.ac.uk/its/news/story?anchor=1729240622 We’re currently experiencing a service disruption with Unit 4. Our Core Apps team is working to identify the root cause and implement a solution. We will post an update here at 10.30am ... Fri, 18 Oct 2024 09:37:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1729171587 http://www.sussex.ac.uk/its/news/story?anchor=1729171587 Microsoft Bookings Now Available Launched this week at the University is Microsoft Bookings, part of the M365 suite of applications. Available for all staff and students to sign into Bookings to create their own personalized bookings page to book 1-2-1 meetings both in person and via MS Team. Great features: Control over who can access your bookings page Can allow internal contacts or external guests to make bookings with you Syncs with your Outlook and MS Teams calendar to avo... Thu, 17 Oct 2024 14:26:27 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1728914592 http://www.sussex.ac.uk/its/news/story?anchor=1728914592 UPDATE: 15 Oct 2024 - 8:32am This work has had to be cancelled, we will be reschedule it and post the new date on Latest News We apologise for any inconvenience this change has caused... Tue, 15 Oct 2024 08:32:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1728652530 http://www.sussex.ac.uk/its/news/story?anchor=1728652530 We will be completing essential work on our firewalls this Monday (14/10/2024) between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless may notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Fri, 11 Oct 2024 14:15:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1726835762 http://www.sussex.ac.uk/its/news/story?anchor=1726835762 We are aware of an issue today with accessing applications via Okta. The issue has been located and resolved but it may take a little while before everyone is able to access the applications again. We apologise for the inconvenience that this unexpected outage has caused... Fri, 20 Sep 2024 13:36:29 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1726570954 http://www.sussex.ac.uk/its/news/story?anchor=1726570954 UPDATE: 18 Sep 2024 - 10:37am We are pleased to announce that the issues accessing the library management system have been fully resolved. We apologise for any inconvenience this may have caused. Students and staff can access their library accounts using the “Log into your library account” link on the Library website: https://www.sussex.ac.uk/library/using-the-library/ If your virtual library card is not displaying, we recommend uninstall and reinstalling the Sussex Mobile ... Wed, 18 Sep 2024 10:37:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1726566417 http://www.sussex.ac.uk/its/news/story?anchor=1726566417 UPDATE: 17 Sep 2024 - 1:24pm This work was completed within the agreed change window... Tue, 17 Sep 2024 13:24:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1726043075 http://www.sussex.ac.uk/its/news/story?anchor=1726043075 We are aware of an issue that occurred earlier this morning with our network, this was first reported at 08:43. The network was restored shortly after 09:00 and systems should now be functioning as normal. If you are using a desktop and are still experiencing issues we advise restarting your device to re-establish network connection. To restart a desktop on site, you must press and hold the power button on the machine. We are continuing to investigate the cause of the outage and monitor the se... Wed, 11 Sep 2024 09:24:35 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1725470807 http://www.sussex.ac.uk/its/news/story?anchor=1725470807 UPDATE: 9 Sep 2024 - 8:32am This change to Canvas login provider has now been successfully rolled out.  You will now be asked by OKTA for your username and password.   Apologies for the delay in this work,  and for bearing with us.... Mon, 09 Sep 2024 08:32:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1725005620 http://www.sussex.ac.uk/its/news/story?anchor=1725005620 We are aware that desktop PC users who were logged out overnight are this morning struggling to login and that the N drive is not currently available for all users We are investigating both issues as a matter of priority and will update posts here as soon as we have them We apologise for the inconvenience that this unexpected outage is causing... Fri, 30 Aug 2024 09:13:40 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1724925571 http://www.sussex.ac.uk/its/news/story?anchor=1724925571 UPDATE: 29 Aug 2024 - 3:40pm BOX have reported that this issue has been resolved and the service is working normally again We apologise for any inconvenience caused by this unexpected service disruption... Thu, 29 Aug 2024 15:41:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1724925064 http://www.sussex.ac.uk/its/news/story?anchor=1724925064 Due to the activation of a new security feature in Sussex Direct, its email service was inadvertently impacted. As a result, the outgoing email service was down from 12:40 pm to 3:09 pm on 27 August. This means that any emails sent from Sussex Direct during this period did not reach their intended recipients. Our teams identified the issue and were able to rectify and restore normal service shortly after 3pm on 27 August. However, any automated action or notification emails sent from Sussex Di... Thu, 29 Aug 2024 10:52:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1722604065 http://www.sussex.ac.uk/its/news/story?anchor=1722604065 UPDATE: 19 Aug 2024 - 8:18am       Scheduled Turnitin Maintenance August 17, 2024   Maintenance complete   August 17, 2024 Maintenance Completed. Thank you for your patience. We regret any inconvenience this may have caused if you were impacted by today’s maintenance.   Time posted   Aug 17, 13:17 PDT   Components affec... Mon, 19 Aug 2024 08:18:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1723561624 http://www.sussex.ac.uk/its/news/story?anchor=1723561624 UPDATE: 14 Aug 2024 - 8:49am We are pleased to report that MyView is up and running normally this morning We apologise for any inconvenience that this unexpected outage caused... Wed, 14 Aug 2024 08:51:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1723217485 http://www.sussex.ac.uk/its/news/story?anchor=1723217485 UPDATE: 12 Aug 2024 - 8:09am Incident resolved   Turnitin have fixed the issue Due to an unexpected service incident, users of Turnitin Feedback Studio may have intermittently found that Similarity Reports were stuck processing, or experienced issues in downloading a copy of a Similarity Report and/or digital receipt. Users accessing the service via an integration may also have been affected. We are pleased to advise that service has been restored. The incident occurred... Mon, 12 Aug 2024 08:10:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1723209042 http://www.sussex.ac.uk/its/news/story?anchor=1723209042 UPDATE: 9 Aug 2024 - 4:39pm The service affecting desktop machines on campus has been restored. Users should now be able to log back into their desktops as normal. We're monitoring the service to ensure it remains operational whilst we determine the root cause with our third party support partner.... Fri, 09 Aug 2024 16:39:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1722953120 http://www.sussex.ac.uk/its/news/story?anchor=1722953120 UPDATE: 7 Aug 2024 - 9:11am The login issues experienced by a number of users yesterday is now resolved. Other services affected, such as Unit4 and Remote Desktop, have also been restored. We’re sorry for the inconvenience this outage has caused. ... Wed, 07 Aug 2024 09:11:23 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1722605580 http://www.sussex.ac.uk/its/news/story?anchor=1722605580 We will be restarting the Cognos Live service to implement a fix. Whilst this work is in progress Cognos Live will be unavailable. Date / time: 2nd August 18:00 to 18:30 Why are we doing this work? This is to fix an issue with email functionality in Cognos. IT Services change/incident number: 3007658... Fri, 02 Aug 2024 14:33:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1722433478 http://www.sussex.ac.uk/its/news/story?anchor=1722433478 ArcGIS Desktop will be removed from Sussex managed devices due to no longer being supported by the vendor. Please see this page for details on accessing ArcGIS Pro: https://www.sussex.ac.uk/its/services/software/list?filter=&id=569 Related Change: 3007647... Wed, 31 Jul 2024 14:44:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1722433427 http://www.sussex.ac.uk/its/news/story?anchor=1722433427 Due to the expiration of the Texthelp license agreement, EoD will be removed from Sussex managed desktops. Related Change: 3007646... Wed, 31 Jul 2024 14:43:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721988029 http://www.sussex.ac.uk/its/news/story?anchor=1721988029 UPDATE: 26 Jul 2024 - 4:53pm The network issue is now resolved. We’re sorry for loss of service and the impact this has had on other systems.... Fri, 26 Jul 2024 16:53:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721988042 http://www.sussex.ac.uk/its/news/story?anchor=1721988042 UPDATE: 26 Jul 2024 - 4:53pm The network issue is now resolved. We’re sorry for loss of service and the impact this has had on other systems.... Fri, 26 Jul 2024 16:53:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721987741 http://www.sussex.ac.uk/its/news/story?anchor=1721987741 We’re currently experiencing a service disruption. Our Network team is working to identify the root cause and implement a solution. All users may be affected. VPN, Sussex Direct, and Eduroam connections maybe affected. Next update in 30 minutes.... Fri, 26 Jul 2024 10:55:41 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721837357 http://www.sussex.ac.uk/its/news/story?anchor=1721837357 IT Services are updating the CloudPaging Player on all Azure staff laptops This message below will display if your device requires an update Please click the Continue button to apply the update, please note that a restart will be required. Alternatively, click the Defer button to delay the update. ... Wed, 24 Jul 2024 17:09:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721659324 http://www.sussex.ac.uk/its/news/story?anchor=1721659324 Both Nvivo and SPSS software license codes will expire on the 31 July. Please follow the steps below to update to the new codes: Windows Devices: Open CloudPaging Player from the Start Menu. In the player, select Nvivo or SPSS and click the Remove button. Now launch Nvivo or SPSS from the Software Hub: https://appsanywhere.sussex.ac.uk/ macOS Devices: New codes and renewal guidance are published on these pages: SPSS: https://www.sussex.ac.uk/its/services/software/owncomputer/spss Nvivo: htt... Mon, 22 Jul 2024 15:42:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721398703 http://www.sussex.ac.uk/its/news/story?anchor=1721398703 UPDATE: 22 Jul 2024 - 10:09am We are pleased to report that Web printing is working normally again... Mon, 22 Jul 2024 10:09:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1721377564 http://www.sussex.ac.uk/its/news/story?anchor=1721377564 UPDATE: 19 Jul 2024 - 11:59am We believe that the issues with printing have been resolved.  If you are still unable to print, please restart your device, try again and if you are still unsuccessful please raise an incident with the Service Desk for further investigation... Fri, 19 Jul 2024 11:59:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720539769 http://www.sussex.ac.uk/its/news/story?anchor=1720539769 Due to a shortage of staff it will be necessary to close the counter service in Shawcross at 12 noon on Wednesday 10 July. We will offer our normal phone, incident and counter service until 12 noon and just a phone and incident service from 2pm until 5pm We expect to be open as normal from 9am - 5pm from Thursday 11 July onwards We apologise for any inconvenience that this shortening of our counter service hours may cause.    ... Tue, 09 Jul 2024 17:13:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720451233 http://www.sussex.ac.uk/its/news/story?anchor=1720451233 We are conducting investigatory maintenance work on the server that hosts Yellow Forms TEST/TRIANNING. This work has the risk to temporarily render the Oracle Yellow Forms TEST/TRAINNING service unavailable. Consequently, access to the Yellow Forms/Oracle Central Database TEST/TRAINNING may be disrupted on July 9, 2024, during the planned outage window. Date / time: 09 July 08:00 to 10:00 Why are we doing this work?This is part of essential investigatory maintenance work. IT Services change/... Mon, 08 Jul 2024 16:16:29 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720451231 http://www.sussex.ac.uk/its/news/story?anchor=1720451231 We are conducting investigatory maintenance work on the server that hosts Yellow Forms TEST/TRIANNING. This work has the risk to temporarily render the Oracle Yellow Forms TEST/TRAINNING service unavailable. Consequently, access to the Yellow Forms/Oracle Central Database TEST/TRAINNING may be disrupted on July 8, 2024, during the planned outage window. Date / time: 08 July 08:00 to 10:00 Why are we doing this work?This is part of essential investigatory maintenance work. IT Services change/... Mon, 08 Jul 2024 16:07:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720192188 http://www.sussex.ac.uk/its/news/story?anchor=1720192188 We’ll be upgrading Human Resources System to version 32a, which provides access to MyView. Whilst we’re doing this work, both the HR System and MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 26 July 2024 during this upgrade outage window. Date / time: 26 July 09:30 to 17:00 Why are we doing this work? This is part of essential upgrade work to keep HR and payroll systems up to date. IT Services cha... Mon, 08 Jul 2024 15:54:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720191202 http://www.sussex.ac.uk/its/news/story?anchor=1720191202 The Impromptu Reporting service has been decommissioned. Date / time: 05 July 15:00 Why are we doing this work? Deprecation by IBM: Impromptu has been deprecated by IBM, rendering it unsupported. Continuing to use it poses risks to security and stability. Lack of Official Licensing: Impromptu is not officially licensed, which could lead to legal and compliance issues. Security Concerns: The Admin Remote server used to access Impromptu presents significant security vulnerabilities and la... Fri, 05 Jul 2024 15:53:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720085905 http://www.sussex.ac.uk/its/news/story?anchor=1720085905 We’ll be upgrading Human Resources System Server, which provides access to MyView and ResourceLink. Whilst we’re doing this work, both the HR System and MyView will be unavailable. You won’t be able to access your payslips or update your personal information on the 4th July 2024 during this upgrade outage window. Date / time: 04 July 13:30 to 17:00 Why are we doing this work? This is part of essential upgrade work to keep HR and payroll systems up to date. IT Ser... Fri, 05 Jul 2024 13:17:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1720168269 http://www.sussex.ac.uk/its/news/story?anchor=1720168269 UPDATE: 5 Jul 2024 - 1:15pm We are pleased to report that the issue has been resolved... Fri, 05 Jul 2024 13:16:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1719334108 http://www.sussex.ac.uk/its/news/story?anchor=1719334108 UPDATE: 26 Jun 2024 - 1:08pm The G:Drive service issue is now resolved. We apologise once again for the inconvenience users may have experienced during this outage.... Wed, 26 Jun 2024 13:10:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1718802856 http://www.sussex.ac.uk/its/news/story?anchor=1718802856 Sussex Estates and Facilities will be carrying out electrical work over the weekend of the 22 and 23 June in Shawcross, resulting in a loss of power. The building will be closed to all users over the weekend but will reopen as usual at 8.30am on Monday 24 June... Wed, 19 Jun 2024 14:16:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1718797640 http://www.sussex.ac.uk/its/news/story?anchor=1718797640 UPDATE: 19 Jun 2024 - 1:56pm We are pleased to report that the issues with Sussex Direct have now been resolved... Wed, 19 Jun 2024 13:56:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1718705309 http://www.sussex.ac.uk/its/news/story?anchor=1718705309 UPDATE: 18 Jun 2024 - 1:13pm ... Tue, 18 Jun 2024 13:13:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1718639741 http://www.sussex.ac.uk/its/news/story?anchor=1718639741 Panopto Cloud Operations Status Current Status: Degraded Performance Affected Infrastructure Components: Processing / Encoding Locations: North America (NA), Europe (EU), Asia-Pacific (AP), Australia (AU) Update: The Panopto NA, EU, AP and AU Clouds are experiencing a performance degradation in processing. Our cloud operations team is investigating the issue and we'll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Content process... Tue, 18 Jun 2024 08:22:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1718609279 http://www.sussex.ac.uk/its/news/story?anchor=1718609279 UPDATE: 17 Jun 2024 - 11:52am We are pleased to report that the issues with the G Drive have now been resolved and the service is accessible again We apologise for the inconvenience that this unexpected outage caused ... Mon, 17 Jun 2024 11:52:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1717746029 http://www.sussex.ac.uk/its/news/story?anchor=1717746029 UPDATE: 13 Jun 2024 - 2:13pm **Issue Now Resolved**... Thu, 13 Jun 2024 14:13:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1716306157 http://www.sussex.ac.uk/its/news/story?anchor=1716306157 We will be carrying out investigative maintenance on the printing service tomorrow morning between 07:30 and 08:30 The service may be unavailable during this time, but we will keep breaks in service to a minimum We apologise for any inconvenience that this essential investigative work may cause... Tue, 21 May 2024 16:42:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1716189764 http://www.sussex.ac.uk/its/news/story?anchor=1716189764 UPDATE: 21 May 2024 - 10:34am We are pleased to confirm that the printing service has now been restored. We apologise for the loss of service and any inconvenience this caused. There will be further maintenance activity tomorrow morning (22 May 2024) while we further investigate the recent service disruption. Maintenance window: 07:30 - 08:30... Tue, 21 May 2024 12:13:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1716213246 http://www.sussex.ac.uk/its/news/story?anchor=1716213246 We are currently experiencing temporary technical difficulties with wireless microphones in some teaching spaces. This may result in users experiencing a lack of amplification from the wireless microphones. Desktop/lectern microphones are fully functional. Our AV team is actively investigating the issue and working towards a swift resolution. We will provide a further update as soon as possible. We apologise for any inconvenience this may cause. Affected Rooms: Fulton A Fulton B ... Mon, 20 May 2024 14:54:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1715856962 http://www.sussex.ac.uk/its/news/story?anchor=1715856962 UPDATE: 16 May 2024 - 1:24pm We are pleased to report that the issue affecting Eduroam this morning has been resolved If you experience any further Eduroam issues today please let us know by raising an incident via our self service portal, sussex.ac.uk/its/helpdesk or by calling the Service Desk on 01273 678090 We apologise for the inconvenience that this unexpected outage caused... Thu, 16 May 2024 13:25:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1715781865 http://www.sussex.ac.uk/its/news/story?anchor=1715781865 UPDATE: 16 May 2024 - 9:25am Incident resolved   We’ve fixed it! Due to an unexpected service incident, you may have encountered delayed Similarity Report generation in Turnitin, Turnitin UK, iThenticate (V1 and V2), Crossref Similarity Check, Turnitin Similarity, Originality, and SimCheck. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: May 15, 05:51 - May 15, 08:25 BST: May 15, 13:51 - May 15,... Thu, 16 May 2024 09:26:48 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1715587736 http://www.sussex.ac.uk/its/news/story?anchor=1715587736 IT services will be undertaking essential network maintenance on Saturday 18 May between 08:00 and 14:00. Users connected to the campus via VPN, or on campus via wired or wireless will notice disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Mon, 13 May 2024 09:08:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1714464193 http://www.sussex.ac.uk/its/news/story?anchor=1714464193 UPDATE: 30 Apr 2024 - 11:21am The G drive has now been restored and is accessible both on campus and off site.   Apologies for any inconvenience caused by this unexpected loss of service.... Tue, 30 Apr 2024 11:21:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1714386521 http://www.sussex.ac.uk/its/news/story?anchor=1714386521 IT services will be undertaking essential network maintenance on Tuesday 30 April between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless will notice slight disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Mon, 29 Apr 2024 11:28:41 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1713973600 http://www.sussex.ac.uk/its/news/story?anchor=1713973600 IT services will be undertaking essential network maintenance on Thursday 25 April between 07:30 and 08:00. Users may notice slight disruptions to some services during this time though impact is likely to be minimal. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Wed, 24 Apr 2024 16:46:40 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1713857693 http://www.sussex.ac.uk/its/news/story?anchor=1713857693 UPDATE: 24 Apr 2024 - 8:36am Turnitin Service Incident - 22 April   Incident resolved   Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and SimCheck may have found a delay in Similarity Report generation. We are pleased to inform that the service has been restored. The incident occurred between the following times: PDT: April 21, 22:20 PM - April 23, 11:45 BST: April ... Wed, 24 Apr 2024 08:37:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1713879967 http://www.sussex.ac.uk/its/news/story?anchor=1713879967 UPDATE: 23 Apr 2024 - 3:50pm Please note this maintenance has now been cancelled.... Tue, 23 Apr 2024 15:50:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1713447487 http://www.sussex.ac.uk/its/news/story?anchor=1713447487 UPDATE: 18 Apr 2024 - 4:41pm The ORBS service has been restored.... Thu, 18 Apr 2024 16:41:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1712231010 http://www.sussex.ac.uk/its/news/story?anchor=1712231010 The CrashPlan app was a legacy cloud backup service used by older deployed Apple devices. Recommended cloud storage alternatives: You can install the sync clients for Box and OneDrive. These create new folders on your computer that are kept synchronised with the cloud. You should work out of these folders, so that all your working files are backed-up, securely stored, and accessible on any other device. https://www.sussex.ac.uk/its/services/networkandstorage/cloudfirst-filestorage h... Thu, 04 Apr 2024 12:43:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1711532275 http://www.sussex.ac.uk/its/news/story?anchor=1711532275 UPDATE: 27 Mar 2024 - 11:34am We are pleased to report that the issues this morning with the G Drive have now been resolved and the drive should be accessible to all users We apologise for the inconvenience this outage caused... Wed, 27 Mar 2024 11:34:54 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1711443690 http://www.sussex.ac.uk/its/news/story?anchor=1711443690 Upcoming scheduled maintenance notice from Turnitin Turnitin will take a 5 hour maintenance window on April 20 07:00 – 12:00 PDT, April 20 15:00 – 20:00 BST, April 21 00:00 – 05:00 AEST [go to https://tinyurl.com/5d79nh6s for local time] with the following services being unavailable during these times: Originality (including all Integrations) SimCheck (including Integrations) Similarity (including Integrations) Turnitin Core API (including Integrati... Tue, 26 Mar 2024 09:01:30 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1711362868 http://www.sussex.ac.uk/its/news/story?anchor=1711362868 UPDATE: 25 Mar 2024 - 3:19pm This work has been completed successfully and Software Hub is working normally We apologise for any inconvenience that this essential maintenance caused... Mon, 25 Mar 2024 15:19:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1711354162 http://www.sussex.ac.uk/its/news/story?anchor=1711354162 Panopto has reported a larger than expected rate of error over the weekend: Current Status: Partial Service Disruption Affected Infrastructure Components: Integrations Locations: North America (NA), Europe (EU), Asia-Pacific (AP), Canada (CA), Australia (AU), Staging Update: The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 48 hours.... Mon, 25 Mar 2024 08:09:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1710928840 http://www.sussex.ac.uk/its/news/story?anchor=1710928840 IT Services will be undertaking essential network maintenance on Thursday 21 March between 08:00 and 08:30 Users connected to the campus and residential network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum, however, it is essential this work is carried out to maintain a secure and stable network.... Wed, 20 Mar 2024 10:00:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1708505381 http://www.sussex.ac.uk/its/news/story?anchor=1708505381 UPDATE: 18 Mar 2024 - 8:35am There was a short extension to the advertised time for Turnitin to complete the Update: Our maintenance period has been extended, please note the updated maintenance time is on March 16 07:00 – 12:00 PDT, March 16 14:00 – 19:00 GMT, March 17 01:00 – 06:00 AEDT    Scheduled Turnitin Maintenance March 16, 2024   Maintenance complete   March 16, 2024 Maintenance Completed. T... Mon, 18 Mar 2024 08:35:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1710169753 http://www.sussex.ac.uk/its/news/story?anchor=1710169753 We are aware that some students are not able to see their module choices once they have selected and saved them. We are working hard to fix this issue and will post additional information here as soon as we have it.... Mon, 11 Mar 2024 15:09:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1710155901 http://www.sussex.ac.uk/its/news/story?anchor=1710155901 UPDATE: 11 Mar 2024 - 12:06pm We believe that Sussex Direct is now working as it should, but we have delayed the release of electives for the groups below until 2pm this afternoon to reduce the load on the system Current Year 4 undergraduate students Current postgraduate part-time year 1 students If you were unable to login to Sussex Direct this morning, please try again now and report any further issues to IT Services via the self service portal sussex.saasiteu.com  ... Mon, 11 Mar 2024 12:06:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1709222131 http://www.sussex.ac.uk/its/news/story?anchor=1709222131 We are aware of an issue resulting in Panopto not launching PowerPoint presentations. While only a very small number of users are affected, if you see one of the following error messages – - 'Couldn't connect to PowerPoint' - 'Failed to Start Devices' Then follow the workaround in this Panopto FAQ.... Thu, 29 Feb 2024 15:55:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1709121055 http://www.sussex.ac.uk/its/news/story?anchor=1709121055 Microsoft has rolled out an updated version of Teams, with some new improved features. If you haven’t tried it yet, look for the “Try new Teams” toggle in the top banner of your Teams interface. For more information: Switch to the new Microsoft Teams - Microsoft Support . From Wednesday, March 6th, all University staff members will automatically transition to the New Teams as their default client. If you’re not already using it, don’t worry&... Wed, 28 Feb 2024 13:25:52 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1708520452 http://www.sussex.ac.uk/its/news/story?anchor=1708520452 IT Services will soon be running an important security update on your computer. Global Protect, the staff VPN, will be updated early morning of the 28th February. To ensure this goes as smoothly as possible with little impact on your working day, please make sure your device has the latest updates and you have saved any files when you have finished working for the day. To ensure that your university-supplied device receives these updates in advance please follow the steps below for your device ... Tue, 27 Feb 2024 15:23:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1708418094 http://www.sussex.ac.uk/its/news/story?anchor=1708418094 UPDATE: 20 Feb 2024 - 9:19am We are pleased to report that the problem with printing has been resolved and the service is working normally We apologise for any inconvenience that this unexpected outage has caused... Tue, 20 Feb 2024 09:27:09 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1707751131 http://www.sussex.ac.uk/its/news/story?anchor=1707751131 UPDATE: 13 Feb 2024 - 11:15am Wifinity report that they have completed the essential maintenance and are now moitoring performance in the residences If you are experiencing problems with the Wifinity or Eduroam service in the residences, then please contact Wifinity directly for support, their contact details are:TEL: +44(0)20 8090 1290  Email: support@wifinity.co.uk Please ensure that you get and note down the reference number that Wifinity give you for your incident... Tue, 13 Feb 2024 11:15:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1707497560 http://www.sussex.ac.uk/its/news/story?anchor=1707497560 We're aware of the on-going issue affecting Panopto recordings in campus lecture rooms, where the microphone/audio device isn't automatically set, resulting in no audio on recordings. We apologise for the inconvenience and are working on a permanent solution.   In the meantime, here's a quick fix: 1. Launch Panopto from Canvas: choose the "Panopto for Windows" option. 2. Check audio settings: ensure an audio device is selected before starting your recording.   ... Fri, 09 Feb 2024 16:53:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706529391 http://www.sussex.ac.uk/its/news/story?anchor=1706529391 UPDATE: 2 Feb 2024 - 7:56am Panopto report that the issues affecting video playback have now been resolved.  Apologies for any inconvenience that this service degradation may have caused.... Fri, 02 Feb 2024 08:01:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706791376 http://www.sussex.ac.uk/its/news/story?anchor=1706791376 The printing service will be unavailable this evening between 17:00 and 17:30 to allow our third party service providers to carry out essential maintenance on our print servers We apologise for any inconvenience that this essential break in service may cause... Thu, 01 Feb 2024 12:42:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706626507 http://www.sussex.ac.uk/its/news/story?anchor=1706626507 UPDATE: 31 Jan 2024 - 12:06pm The maintenance work on Yellow Screens/CMS has been completed and was successful, fixing the issue with accessing the system that has been occurring intermittently over the last few weeks. We thank you for your patience, this has not been a simple fix and it has taken longer than we would have liked to get to the root cause. If you have problems accessing Yellow Screens/CMS going forward, please log an incident via our self service portal in the usual way&nbs... Wed, 31 Jan 2024 12:06:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706696466 http://www.sussex.ac.uk/its/news/story?anchor=1706696466 UPDATE: 31 Jan 2024 - 10:44am Power has been restored to the network equipment and people on the level three should now be able to access the network.  You may need to restart your device. We apologise for the inconvenience that this essential SEF work has caused... Wed, 31 Jan 2024 10:45:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706697270 http://www.sussex.ac.uk/its/news/story?anchor=1706697270 Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Thursday 1 February which will result in a loss of power and computer network access to the following buildings: Bramber Jubilee Essex House Norwich House ... Wed, 31 Jan 2024 10:34:30 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706696084 http://www.sussex.ac.uk/its/news/story?anchor=1706696084 Sussex Estates and Facilities will be carrying out electrical work between 07:00 and 07:30 on Friday 2 February which will result in a loss of power to the following buildings: Hastings John Clifford West Shore C Pumphouse Grounds shed As a result of the power loss, computer network access will be lost in the following buildings during this time: Hastings Friston John Clifford West Trafford Centre Shore C Falmer Sports Complex ... Wed, 31 Jan 2024 10:14:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706605593 http://www.sussex.ac.uk/its/news/story?anchor=1706605593 We are experiencing a repeat of the recent issue where new connections to Yellow Screens/CMS are not possible Our advice going forward is to make sure that you are logged into Yellow Screens/CMS first thing in the morning and to stay logged in until the end of the working day... Tue, 30 Jan 2024 09:13:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1698406707 http://www.sussex.ac.uk/its/news/story?anchor=1698406707 We are aware that the Panopto system in campus lecture rooms is currently experiencing an issue where the audio device is not set, preventing recordings. Please use the ‘Panopto for Windows’ option when launching from Canvas in the lecture room and check the settings have an audio device selected as described below, before making a recording. There are some variations on the audio device depending on lecture room configuration. Generally, these are either: USB Mi... Mon, 29 Jan 2024 13:28:09 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1706180631 http://www.sussex.ac.uk/its/news/story?anchor=1706180631 UPDATE: 25 Jan 2024 - 12:46pm It is now possible to login to Yellow Screens/CMS and we apologise for the outage... Thu, 25 Jan 2024 12:46:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705511422 http://www.sussex.ac.uk/its/news/story?anchor=1705511422 IT services will be undertaking essential network maintenance on Thursday 18 January between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless will notice disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Tue, 23 Jan 2024 11:26:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704896930 http://www.sussex.ac.uk/its/news/story?anchor=1704896930 We are currently aware of an issue affecting printing from CloudPrint. We are working with our third-party provider to rectify this issue. We will post updates here as soon as we can.... Tue, 23 Jan 2024 11:25:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704280091 http://www.sussex.ac.uk/its/news/story?anchor=1704280091 UPDATE: 19 Jan 2024 - 10:48am This work is now complete and AppsAnywhere service is up and running  ... Fri, 19 Jan 2024 10:48:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705579733 http://www.sussex.ac.uk/its/news/story?anchor=1705579733 UPDATE: 18 Jan 2024 - 2:55pm BOX have confirmed that the issue is now resolved  ... Thu, 18 Jan 2024 14:55:52 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705402919 http://www.sussex.ac.uk/its/news/story?anchor=1705402919 UPDATE: 16 Jan 2024 - 11:04am RESOLVED We are pleased to report that the issue with Yellow Screens/CMS has now been resolved  We apologise for the inconvenience that this outage caused  ... Tue, 16 Jan 2024 11:05:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705397261 http://www.sussex.ac.uk/its/news/story?anchor=1705397261 We are aware that it is currently not possible to sign into Yellow Screens/CMS. We are investigating as a matter of urgency and will post more information here as soon as possible We apologise for the disruption this issue is causing... Tue, 16 Jan 2024 09:27:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705332548 http://www.sussex.ac.uk/its/news/story?anchor=1705332548 Network Maintenance - Tuesday 16 January - 07:30 to 09:00 IT services will be undertaking essential network maintenance on Tuesday 16 January between 07:30 and 09:00. Users connected to the campus via VPN, or on campus via wired or wireless will notice slight disruptions to services during this time. Residential users connected wirelessly to 'eduroam' will also be affected. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable... Mon, 15 Jan 2024 15:29:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1705057621 http://www.sussex.ac.uk/its/news/story?anchor=1705057621 UPDATE: 12 Jan 2024 - 2:27pm Yellow Screens/CMS is now accepting new connections.  This is an issue we are continuing to work through and therefore CMS/Yellow Screens access is not completely reliable at present We advise you to login first thing in the morning and remain logged in to avoid the certificate issue later in the day. We appreciate this is not ideal and apologise for the inconvenience that this inconsistent fault is causing... Fri, 12 Jan 2024 14:27:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704810096 http://www.sussex.ac.uk/its/news/story?anchor=1704810096 Please be aware that Turnitin have notified us that there will be planned maintenance between 16:30 - 20:30 (GMT) on 27 January 2024. Turnitin will be unavailable during this time.... Tue, 09 Jan 2024 14:21:36 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704378166 http://www.sussex.ac.uk/its/news/story?anchor=1704378166 UPDATE: 8 Jan 2024 - 9:13am The problems with access to Yellow Screens/CMS is still under investigation, we advise logging in asap and remaining logged in to prevent loss of access... Mon, 08 Jan 2024 09:15:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704466605 http://www.sussex.ac.uk/its/news/story?anchor=1704466605 UPDATE: 5 Jan 2024 - 3:34pm We are pleased to report that the Staff VPN issue that was affecting a lot of users has now been resolved and people are able to connect to the VPN and the services that require it. We apologise again for the inconvenience that this unexpected service outage has caused... Fri, 05 Jan 2024 15:34:46 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704360455 http://www.sussex.ac.uk/its/news/story?anchor=1704360455 UPDATE: 4 Jan 2024 - 12:23pm We are pleased to report that Yellow Screens/CMS is back up and running We apologise for the inconvenience that this unexpected outage has caused... Thu, 04 Jan 2024 12:24:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1704288513 http://www.sussex.ac.uk/its/news/story?anchor=1704288513 We were notified by Turnitin that they suffered an unexpected service incident that occurred on Tuesday 2 January 2024 between 01:00am (GMT) and 02:44am (GMT). Users may have experienced issues when attempting to download Similarity Reports. This issue has now been resolved but if you have any concerns please raise an incident via ITS home : ITS : University of Sussex. ... Wed, 03 Jan 2024 13:28:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702651313 http://www.sussex.ac.uk/its/news/story?anchor=1702651313 UPDATE: 20 Dec 2023 - 12:57pm Box access was restored over the weekend. ... Wed, 20 Dec 2023 12:57:35 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702635268 http://www.sussex.ac.uk/its/news/story?anchor=1702635268 UPDATE: 20 Dec 2023 - 8:49am Yellow Screens/CMS Fixed - The service is restored and ready for you to use again.... Wed, 20 Dec 2023 11:43:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702635085 http://www.sussex.ac.uk/its/news/story?anchor=1702635085 UPDATE: 18 Dec 2023 - 7:27am We have pushed out a fix to machines for this, however if you're still experiencing issues, please try these instructions to manually update your machine.   GlobalProtect-Dec2023.docx... Mon, 18 Dec 2023 07:27:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702458724 http://www.sussex.ac.uk/its/news/story?anchor=1702458724 UPDATE: 13 Dec 2023 - 11:16am We have applied the fix and CMS/Yellow Screens is now working, we apologise for the inconvenience this will have caused you.   ... Wed, 13 Dec 2023 11:16:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702309237 http://www.sussex.ac.uk/its/news/story?anchor=1702309237 IT Services and the Shawcross building will close for the Christmas break at 1pm on Wednesday 20 December 2023 and reopen at 9am on Wednesday 3 January 2024 The student computer room in Shawcross will be inaccessible during this time If you need to use a computer during the Christmas closure then please visit: The Library (Check Library opening times) ... Mon, 11 Dec 2023 15:41:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1702029388 http://www.sussex.ac.uk/its/news/story?anchor=1702029388 Due to staff sickness and staff training it is not possible to offer a phone service today. We will continue to offer a counter service in Shawcross from 9am - 1pm or 2pm - 5pm and incidents and service requests can be raised through the self service portal on the IT Services webpage We hope to be able to offer a full service from Monday 11 December... Fri, 08 Dec 2023 09:56:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1701874056 http://www.sussex.ac.uk/its/news/story?anchor=1701874056 The IT Service Desk in Shawcross will be closing at 3pm on Wednesday 13 December to allow staff to attend a departmental event. We will reopen, offering a full service, at 9am on Thursday 14 December   We apologise for any inconvenience that this early closure may cause... Wed, 06 Dec 2023 14:48:46 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1701770503 http://www.sussex.ac.uk/its/news/story?anchor=1701770503 UPDATE: 5 Dec 2023 - 10:09pm This incident has been resolved.  ... Tue, 05 Dec 2023 22:09:35 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1701335423 http://www.sussex.ac.uk/its/news/story?anchor=1701335423 IT Services are aware that there are issues with the Wifinity Service in Northfield residences. We have escalated this to Wifinity, and they are investigating. We will post updates here when we have them We apologise for the inconvenience that this outage is causing students... Thu, 30 Nov 2023 09:10:23 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1700817251 http://www.sussex.ac.uk/its/news/story?anchor=1700817251 We were notified by Turnitin that they suffered an unexpected service incident that occurred between: Wednesday 22 November 11:20pm (GMT) and Thursday 23 November 3:49pm (GMT). Users may have experienced issues when attempting to download Similarity Reports. This issue has now been resolved but if you have any concerns please raise an incident via ITS home : ITS : University of Sussex. ... Fri, 24 Nov 2023 09:14:11 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1700211637 http://www.sussex.ac.uk/its/news/story?anchor=1700211637 UPDATE: 17 Nov 2023 - 10:59am We are pleased to report that the issue with printing has been resolved by our support partners  ... Fri, 17 Nov 2023 10:59:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1700146922 http://www.sussex.ac.uk/its/news/story?anchor=1700146922 UPDATE: 16 Nov 2023 - 4:04pm We are pleased to report that Wifinity have fixed the issue that resulted in a loss of wifi to some residences this afternoon We apologise for the inconvenience that this outage caused... Thu, 16 Nov 2023 16:04:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699963686 http://www.sussex.ac.uk/its/news/story?anchor=1699963686 We have been made aware by Wifinity of problems this morning with their service in Northfield residences. They are working to resolve the issue as quickly as possible and we will post updates here as we get them We apologise for any inconvenience that this unexpected outage is causing... Thu, 16 Nov 2023 14:58:46 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699883637 http://www.sussex.ac.uk/its/news/story?anchor=1699883637 UPDATE: 13 Nov 2023 - 3:12pm We are pleased to report that the work has been successfully completed and the Wifinity network is back up and running Thank you for your patience during this essentil maintenance work... Mon, 13 Nov 2023 15:12:42 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699867755 http://www.sussex.ac.uk/its/news/story?anchor=1699867755 Due to staff illness the counter service in Shawcross will be closed today. We will continue to offer a phone service and will action tickets as quickly as possible If you were planning to visit the Service Desk in Shawcross today, please call us to discuss alternative ways that we might be able to help you on 01273 678090 We apologise for this unexpected closure and hope to be able to offer a full service in the next day or so.... Mon, 13 Nov 2023 09:29:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699442235 http://www.sussex.ac.uk/its/news/story?anchor=1699442235 IT Services are changing the way you can email contacts within Sussex Direct to help resolve some technical issues and improve the experience for senders and recipients of emails via Sussex Direct.   What are we changing? This week we are removing the ability to email directly from within Sussex Direct and enforce using the local email client instead.   When you select ‘Use Local Email Client’ This will open a new blank message in your local email cli... Fri, 10 Nov 2023 16:05:34 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699613467 http://www.sussex.ac.uk/its/news/story?anchor=1699613467 UPDATE: 10 Nov 2023 - 12:51pm We are pleased to report that the issues with Webprint have been resolved by our third party provider and the service is working again. We apologise for the inconvenience that this unexpected outage caused... Fri, 10 Nov 2023 12:51:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699551623 http://www.sussex.ac.uk/its/news/story?anchor=1699551623 UPDATE: 10 Nov 2023 - 9:09am Our external provider Wifinity have informed us that the network issues across residencies have been resolved. We apologise for any disruptions experienced during this time and thank you for your patience while Wifinity worked to address this issue.... Fri, 10 Nov 2023 09:14:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699542838 http://www.sussex.ac.uk/its/news/story?anchor=1699542838 We have been notified by Qualtrics that they are performing essential maintenance on 14 November 2023 for 2 hours between 7:00pm and 9:00pm (GMT). During this time users may experience an error when trying to use Qualtrics or when completing a Qualtrics survey. We recommend avoiding using Qualtrics during this time.... Thu, 09 Nov 2023 15:13:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699525231 http://www.sussex.ac.uk/its/news/story?anchor=1699525231 We are aware that users experienced difficulties logging in to Canvas earlier today (9 November 2023). We believe this issue has now been resolved. We apologise for any inconvenience caused. We are trying to establish when the exact time of the outage occurred and will provide an update of these times as soon as we can. ... Thu, 09 Nov 2023 10:20:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699441555 http://www.sussex.ac.uk/its/news/story?anchor=1699441555 ITS have been working with the Equality, Diversity and Inclusion Unit and the LGBTQ+ Staff Network Team to activate and encourage the use of Pronouns for IT Systems including Microsoft 365 Profile Cards, Canvas and Zoom. Guidance on configuring pronouns can be found at: https://www.sussex.ac.uk/its/help/faq?faqid=2971 ... Wed, 08 Nov 2023 11:05:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1699016652 http://www.sussex.ac.uk/its/news/story?anchor=1699016652 Turnitin UK have informed us that Turnitin, our plagiarism checking and written assessment submission tool, will be unavailable for 30 minutes on Saturday 18 November, from 17:00 to 17:30 while they undertake some essential maintenance. This will mean you will be unable to submit any Canvas/Turnitin submission point assignments, access any Turnitin Submissions or do a plagiarism check during this time. For more information please see the Turnitin website for current status.... Fri, 03 Nov 2023 13:04:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1698929211 http://www.sussex.ac.uk/its/news/story?anchor=1698929211 UPDATE: 2 Nov 2023 - 3:25pm Turnitin have advised that this issue has now been resolved.  ... Thu, 02 Nov 2023 15:25:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1698848361 http://www.sussex.ac.uk/its/news/story?anchor=1698848361 UPDATE: 1 Nov 2023 - 2:42pm Service Degradation on FFZ PRD Ivanti are currently investigating this issue. This incident affects: Ivanti Service Manager / Ivanti Asset Manager (Service Manager / Asset Manager (FFZ)). Monitoring - A fix has been implemented and we are monitoring the results.Nov 01, 2023 - 15:12 UTC ... Wed, 01 Nov 2023 17:51:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1698835828 http://www.sussex.ac.uk/its/news/story?anchor=1698835828 We were notified by Turnitin that they suffered an unexpected service incident between 3:35pm and 6:58pm on Tuesday 31 October 2023. Users may have experienced issues accessing papers and logging in. This issue has now been resolved but if you have any concerns please raise an incident via ITS home : ITS : University of Sussex.... Wed, 01 Nov 2023 10:55:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1698250698 http://www.sussex.ac.uk/its/news/story?anchor=1698250698 Sussex Mobile app was un-available this afternoon 25/10/2023, from 15:42 until 17:02. This was due to an issue with the service from the suppliers of CampusM, ExLibris (Clarivate). IT Services and ExLibris apologise for the inconvenience this must have caused.... Wed, 25 Oct 2023 17:18:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1698240229 http://www.sussex.ac.uk/its/news/story?anchor=1698240229 IT Services are updating the CloudPaging Player on all Azure staff laptops This message below will display if your device requires an update Please click the Continue button to apply the update, please note that a reboot will be required. Alternatively, click the Defer button to delay the update  ... Wed, 25 Oct 2023 15:11:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1696321921 http://www.sussex.ac.uk/its/news/story?anchor=1696321921 UPDATE: 25 Oct 2023 - 2:34pm REMINDER  Turnitin UK have informed us that Turnitin, our plagiarism checking and written assessment submission tool, will be unavailable for 30 minutes on Saturday 28 October, from 09:00 to 09:30 while they undertake some essential maintenance. This will mean you will be unable to submit any Canvas/Turnitin submission point assignments, access any Turnitin Submissions or do a plagiarism check during this time. For more information please see the&nbsp... Wed, 25 Oct 2023 14:34:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1696588869 http://www.sussex.ac.uk/its/news/story?anchor=1696588869 UPDATE: 6 Oct 2023 - 5:00pm AppsAnywhere (Software Hub) is now back online for all users. We continue to work with our third-party provider to investigate the cause of the issue.... Mon, 09 Oct 2023 10:08:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1696411451 http://www.sussex.ac.uk/its/news/story?anchor=1696411451 UPDATE: 4 Oct 2023 - 10:55am RESOLVED: The SITS Admission System is now back online for all users.... Wed, 04 Oct 2023 10:59:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1695901535 http://www.sussex.ac.uk/its/news/story?anchor=1695901535 UPDATE: 3 Oct 2023 - 2:20pm The issues experienced should now be resolved. ... Tue, 03 Oct 2023 14:20:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1696245049 http://www.sussex.ac.uk/its/news/story?anchor=1696245049 We are aware that LabView is not currently available on Engineering student workstations. We are investigating the cause of this outage as a priority We apologise for the inconvenience this unexpected outage is causing and will post updates here as soon as we have them... Mon, 02 Oct 2023 12:27:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1695888255 http://www.sussex.ac.uk/its/news/story?anchor=1695888255 UPDATE: 28 Sep 2023 - 12:47pm The problem with Box has been identified and resolved, however, it may be that people notice slow performance whilst the backlog is cleared... Thu, 28 Sep 2023 12:47:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1695650679 http://www.sussex.ac.uk/its/news/story?anchor=1695650679 Welcome to Sussex from all in IT Services. We are located in the Shawcross Building, with friendly staff on hand to help with all your IT needs while at Sussex. We also have a Portal where you can login to raise a ticket or live chat with our staff about any IT issue you may have. Our ITS website has a lot more information on topics such as how to get online, what software is available, where computers are on campus, and how to print. We look forward to meeting you! ... Mon, 25 Sep 2023 15:07:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1693827773 http://www.sussex.ac.uk/its/news/story?anchor=1693827773 UPDATE: 13 Sep 2023 - 8:57am We are FULLY open We are pleased to report that the Service Desk in Shawcross is now fully open and prearranged appointments are no longer necessary if you need to collect equipment.   Our opening times are 9am - 1pm and 2pm- 5pm but please do not come and collect equipment between 12noon and 1pm or after 4pm... Thu, 14 Sep 2023 14:59:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1694594016 http://www.sussex.ac.uk/its/news/story?anchor=1694594016 UPDATE: 13 Sep 2023 - 10:24am This issue has now been resolved. Issues were noticed from 06:49 to 09:39 on 13/09/2023... Thu, 14 Sep 2023 14:05:28 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1694000187 http://www.sussex.ac.uk/its/news/story?anchor=1694000187 Please note that Software Hub (AppsAnywhere) will be unavailable for 2 hours on 11 September, between 09:30 – 11:30. During this time, no applications will be available via Software Hub. Reason: Essential upgrade of AppsAnywhere IT Services change number: 3006463... Thu, 14 Sep 2023 10:16:12 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1693816297 http://www.sussex.ac.uk/its/news/story?anchor=1693816297 The IT Service Desk will be prioritising Online Registration issues this week in order to get as many of our new students registered as quickly as possible.If you need to raise an issue with us for anything other than: Online registration password reset staff collection of login credentional please raise it via our self service portal sussex.saasiteu.com or email us at itservicedesk@sussex.ac.uk People who call with desktop related issues will be asked to raise an incident via the porta... Mon, 04 Sep 2023 09:31:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1693408045 http://www.sussex.ac.uk/its/news/story?anchor=1693408045 Systems / Services Affected: Please note that the finance system's requisition, expenses, approvals and reporting will be service interrupted for 120 minutes on the 30 August, between 17:00 – 19:00. During this time, processing will be slow and users may become logged out. Reason for downtime: Essential maintenance to the web servers IT Services change number: 3006529... Thu, 31 Aug 2023 16:19:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1692978597 http://www.sussex.ac.uk/its/news/story?anchor=1692978597 The IT Service Desk in Shawcross will be closing early on Wednesday 30 August to allow staff to attend a departmental event. The phone service will also be closing at 4pm on that day. We will reopen at 9am on Thursday 31 August... Fri, 25 Aug 2023 16:49:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1692976847 http://www.sussex.ac.uk/its/news/story?anchor=1692976847 Our network team are currently investigating the wifi outage in Lewes Court 2. We will try and get the service up and running for residents for the Bank Holiday weekend. We apologise for the inconvenience this outage is causing... Fri, 25 Aug 2023 16:20:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1692892419 http://www.sussex.ac.uk/its/news/story?anchor=1692892419 The printing service will be unavailable between 17:00 and 19:00 on Friday 25 August to allow our third party service provider to carry out essential maintenance and to apply essential security updates. We apologize for any inconvenience this essential work may cause.... Thu, 24 Aug 2023 16:53:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1692344281 http://www.sussex.ac.uk/its/news/story?anchor=1692344281 UPDATE: 18 Aug 2023 - 9:54am We are pleased to report that our service providers have identified the issues and resolved it and ther printing service is now up and running normally. We apologise for the inconvenice that this unexpected outage caused.  ... Fri, 18 Aug 2023 09:54:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1690458978 http://www.sussex.ac.uk/its/news/story?anchor=1690458978 Systems / Services Affected: Please note that Software Hub (AppsAnywhere) will be unavailable for 60 minutes on the 2 August, between 10:30 – 11:30. During this time, no applications will be available via Software Hub. Reason for downtime: Essential upgrade of AppsAnywhere IT Services change number: 3006424... Thu, 27 Jul 2023 12:56:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1689768453 http://www.sussex.ac.uk/its/news/story?anchor=1689768453 The printing service will be unavailable on Thursday 20 July between 17:30 and 18:30 to allow our third party service providers to carry out essential maintenance and to apply essential security updates. We apologise for any inconvenience this essential work may cause.... Wed, 19 Jul 2023 13:08:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1689586017 http://www.sussex.ac.uk/its/news/story?anchor=1689586017 The integration between Zoom and Canvas is due to be updated later today, 17 July to fix an error message. After today, when you next access Zoom from Canvas you will be presented with a message like this:   Just click Authorise to tell Canvas to trust Zoom, and you should be able to access your Zoom meetings as before, and should not be asked to authorise again.... Mon, 17 Jul 2023 16:16:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1689261238 http://www.sussex.ac.uk/its/news/story?anchor=1689261238 Turnitin have advised us that they have a planned period of maintenance when their service will be unavailable: Saturday August 12 from 15:00 to 23:00 inclusive. Turnitin is used for online assignment submissions within Canvas and checking similarity reports for plagiarism detection. Further details on this planned outage are available on this Turnitin Status Page.... Thu, 13 Jul 2023 16:50:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1687516743 http://www.sussex.ac.uk/its/news/story?anchor=1687516743 Due to a shortage of staff it will not be possible for the Service Desk to offer a counter service in Shawcross on Friday 30 June, however we will continue to respond to tickets and to answer phones. Please continue to raise incidents and service requests via our self service portal sussex.saasiteu.com The counter will reopen at 9am on Monday 3 July We apologise for any inconvenience that this closure causes... Fri, 23 Jun 2023 11:39:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1684150673 http://www.sussex.ac.uk/its/news/story?anchor=1684150673 The IT Service Desk in Shawcross will be closed on Monday 12 June to allow staff to attend the Professional Services Celebration Event. There will be no counter or phone service on this day. We will reopen at 9am on Tuesday 13 June.  ... Thu, 08 Jun 2023 11:24:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1685609144 http://www.sussex.ac.uk/its/news/story?anchor=1685609144 Due to staff shortages the IT Service Desk phone lines will be closed from 11am - 2pm today. We will continue to offer a ticketing service and our counter service will be open but offering only basic support. We apologise for any inconvenience caused by this unexpected reduction in service.... Thu, 01 Jun 2023 09:45:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1684320868 http://www.sussex.ac.uk/its/news/story?anchor=1684320868 Sussex Mobile is undergoing some maintenance this afternoon, 17 May 20223. There may be momentary delays in some tiles working this afternoon, but please be patient if this occurs. Normal service should be restored within minutes. ... Wed, 17 May 2023 11:54:28 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1683631841 http://www.sussex.ac.uk/its/news/story?anchor=1683631841 Due to staff shortages The IT Service Desk in Shawcross will not be able to provide a counter service this afternoon, Tuesday 9 May. We will continue to respond to incidents and service requests raised via our ticketing system, and will answer as many phone calls as possible during the afternoon. We apologise for the short notice announcing this closure.... Tue, 09 May 2023 12:30:41 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1683024924 http://www.sussex.ac.uk/its/news/story?anchor=1683024924 UPDATE: 4 May 2023 - 2:29pm Reminder that the Service Desk will be closed from 2pm on Friday May 5... Thu, 04 May 2023 14:30:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1682089967 http://www.sussex.ac.uk/its/news/story?anchor=1682089967 UPDATE: 24 Apr 2023 - 8:30am We are pleased to report that the essential mantenance that had to be carried out on Friday evening has been successfully completed and the printing service is back online and working. We apologise for any inconvenience this unexpected outage may have caused.... Mon, 24 Apr 2023 08:30:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1681314133 http://www.sussex.ac.uk/its/news/story?anchor=1681314133 Mahara will not be accessible after the end of April 2023. The Educational Enhancement team have advised the following: If you have a portfolio on Mahara or other resources you wish to keep, please sign in and follow the guidance to download your content. It is a straightforward process, your content will be saved and viewable as HTML content (viewable through a web browser), with all resources associated with your portfolios. You will not be able to access or download any material from Maha... Wed, 12 Apr 2023 16:50:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1680684635 http://www.sussex.ac.uk/its/news/story?anchor=1680684635 The IT Service Desk counter and phone service will be closed for a few days over Easter. Please raise incidents and service requests via our self-service portal https://sussex.ac.uk/its/helpdesk during this time and we will respond to them as quickly as we can. Both services will reopen on Wednesday 12th April, the phone service from 8.30am and the counter service from 9am.... Wed, 05 Apr 2023 09:50:35 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1680253072 http://www.sussex.ac.uk/its/news/story?anchor=1680253072 The IT Service Desk counter and phone service will be closed on Wednesday 5th April 3pm – 5pm to allow the Service Desk team to attend an Okta Identity Management training. Please raise incidents and service requests via our self-service portal https://sussex.ac.uk/its/helpdesk during this time and we will respond to them as quickly as we can. Both services will reopen on Wednesday 12th April, the phone service from 8.30am and the counter service from 9am.... Fri, 31 Mar 2023 09:57:52 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1679325714 http://www.sussex.ac.uk/its/news/story?anchor=1679325714 UPDATE: 27 Mar 2023 - 4:46pm We are pleased to confirm that the CloudPrint (WebPrint) service issues have been resolved. ... Mon, 27 Mar 2023 16:46:13 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1679577692 http://www.sussex.ac.uk/its/news/story?anchor=1679577692 UPDATE: 23 Mar 2023 - 2:21pm Turnitin have confirmed this issue has now been resolved. The issue may have impacted student submission attempts from 11:05am to 13:56 on March 23rd.... Fri, 24 Mar 2023 11:59:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1679076924 http://www.sussex.ac.uk/its/news/story?anchor=1679076924 UPDATE: 20 Mar 2023 - 4:01pm We are pleased to report that Timetables have been working since late Friday. However we are still experiencing some issues with the PC/rooms tile, but our engineers are continuing to work on resolving that.... Tue, 21 Mar 2023 15:34:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1679305714 http://www.sussex.ac.uk/its/news/story?anchor=1679305714 UPDATE: 20 Mar 2023 - 10:42am We are pleased to report this issue is now resolved.  ResearchData should now return to normal behaviour.... Mon, 20 Mar 2023 10:42:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678895591 http://www.sussex.ac.uk/its/news/story?anchor=1678895591 UPDATE: 20 Mar 2023 - 9:49am This issue is now resolved... Mon, 20 Mar 2023 09:50:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1679304435 http://www.sussex.ac.uk/its/news/story?anchor=1679304435 IT services will be undertaking network maintenance on Thursday 23 March between 08:00 to 09:00. Users connected to the campus network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Mon, 20 Mar 2023 09:27:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678806256 http://www.sussex.ac.uk/its/news/story?anchor=1678806256 UPDATE: 17 Mar 2023 - 11:35am RESOLVED - We are pleased to report that Sussex Mobile is now operating normally,  and allowing people to login if they have logged out.... Fri, 17 Mar 2023 11:38:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678784953 http://www.sussex.ac.uk/its/news/story?anchor=1678784953 UPDATE: 14 Mar 2023 - 3:31pm We have now completed a restart of the G Drive and everything should now be working normally. We apologise for the inconvenience this unexpected outage has caused.... Tue, 14 Mar 2023 15:31:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678717149 http://www.sussex.ac.uk/its/news/story?anchor=1678717149 IT services will be undertaking network maintenance on Wednesday 15 March between 08:00 to 09:00. Users connected to the campus network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Mon, 13 Mar 2023 14:19:09 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678351683 http://www.sussex.ac.uk/its/news/story?anchor=1678351683 UPDATE: 9 Mar 2023 - 10:06am Following investigation by our Infrastructure team, service has now been restored. In order to re-establish connection to the SMB server you may need to logout and back into your computer.   We apologies for any inconvenience caused by this unexpected disruption to service.... Thu, 09 Mar 2023 10:06:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1678091721 http://www.sussex.ac.uk/its/news/story?anchor=1678091721 UPDATE: 6 Mar 2023 - 10:00am We are pleased to report that the issue with the G Drive has been resolved. We apologise for the inconvenience this unexpected outage to the service caused.... Mon, 06 Mar 2023 10:00:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1677250915 http://www.sussex.ac.uk/its/news/story?anchor=1677250915 UPDATE: 2 Mar 2023 - 9:04am Panopto report that have successfully fixed the issue that they were having with people unable to edit recordings and the service is now returned to normal.... Thu, 02 Mar 2023 09:05:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1677000189 http://www.sussex.ac.uk/its/news/story?anchor=1677000189 UPDATE: 24 Feb 2023 - 4:38pm We are pleased to report that the issues with the G Drive were quickly resolved and continued monitoring has not detected any further issues... Fri, 24 Feb 2023 16:39:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1676892076 http://www.sussex.ac.uk/its/news/story?anchor=1676892076 We are aware that as a result of works being undertaken by SEF within the Park Village substation, internet access is being affected in the following locations:Brighthelm Lewes Court Norwich House (Ground Floor Only) York House Health Centre Jubilee Car Park We have made SEF aware of the impact that their work is having and they are working to complete works as soon as possible.... Mon, 20 Feb 2023 11:21:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1676549156 http://www.sussex.ac.uk/its/news/story?anchor=1676549156 We encountered an issue affecting multiple services this morning for example SMB, Sussex Direct, Apps Anywhere and Remote access to Finance system. We have found the root cause of the problem and fixed it. Apologies for the inconvenience this will have caused.... Thu, 16 Feb 2023 12:05:56 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1676538861 http://www.sussex.ac.uk/its/news/story?anchor=1676538861 We are aware of AppsAnywhere issues this morning which are affecting customers on and off campus. The team are working to resolve the issue as soon as possible. Information on progress will be posted here soon.... Thu, 16 Feb 2023 09:14:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1676538852 http://www.sussex.ac.uk/its/news/story?anchor=1676538852 We are investigating reports from across campus about missing icons on PC desktops. We believe this is a profile issue and will post more information here as soon as possible. We apologise for the inconvenience this is causing.... Thu, 16 Feb 2023 09:14:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1675700964 http://www.sussex.ac.uk/its/news/story?anchor=1675700964 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ The ITS Service Desk will be making some short-term changes to our support services whilst key staff are temporarily redeployed to help advance our cyber security initiatives. Changes will be in effect from Tuesday 7th February until Friday 17th February as follows, and normal service will be restored thereafter: Contact Channel Timings: Phone: 08:30am to 1:00pm Walk-Ins: 09:00am to 12:45pm and 2:00pm to 4:45pm Support Tickets: 24 ... Mon, 06 Feb 2023 16:29:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1675425339 http://www.sussex.ac.uk/its/news/story?anchor=1675425339 On 4 February, Zoom has enforced that all Zoom users must be running at least version 5.10.3 If you have received a message saying you must update Zoom, please follow this advice Upgrading Zoom to the latest version – Zoom Support If you are working on a Windows workstation on campus In the search bar type Install Applications. Find Zoom, Select and press Install. Progress can be seen on the next tab. If you are working on a laptop you may need to uninstall Zoom and then... Fri, 03 Feb 2023 11:56:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1675161809 http://www.sussex.ac.uk/its/news/story?anchor=1675161809 UPDATE: 2 Feb 2023 - 9:11am After resolving issues with some faulty equipment and thorough monitoring our engineers have confirmed this issue is now resolved.... Thu, 02 Feb 2023 09:11:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1672915807 http://www.sussex.ac.uk/its/news/story?anchor=1672915807 UPDATE: 25 Jan 2023 - 11:02am Turnitin have now resolved this issue and students can once again see the submit button without having to zoom in.... Wed, 25 Jan 2023 11:02:36 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1674642191 http://www.sussex.ac.uk/its/news/story?anchor=1674642191 We are aware Microsoft are experiencing issues with various Microsoft services, however at present this doesn't look to affect the user base at the University of Sussex. https://www.bbc.co.uk/news/technology-64397643... Wed, 25 Jan 2023 10:23:11 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1674476408 http://www.sussex.ac.uk/its/news/story?anchor=1674476408 UPDATE: 24 Jan 2023 - 8:25am Zoom have confirmed this issue is now resolved.... Tue, 24 Jan 2023 08:25:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1673871630 http://www.sussex.ac.uk/its/news/story?anchor=1673871630 UPDATE: 16 Jan 2023 - 3:58pm Turnitin has now confirmed this issue has been resolved and Turnitin should be working properly again. The submission button not being visible on small screens issue is still ongoing however which requires students to zoom out.... Mon, 16 Jan 2023 15:58:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1671114952 http://www.sussex.ac.uk/its/news/story?anchor=1671114952 UPDATE: 12 Jan 2023 - 4:51pm REMINDER Turnitin will be unavailable during a planned maintenance window from 5pm on Saturday January 14 to 1am on Sunday January 15 2023. This is planned maintenance managed by Turnitin - see Turnitin Status - Turnitin Maintenance January 14, 2023 for further information.... Thu, 12 Jan 2023 16:51:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1673539081 http://www.sussex.ac.uk/its/news/story?anchor=1673539081 The IT Service Desk, based in Shawcross and the IT Services phone service will be closed on Monday 16 January to allow the Service Desk team to attend a departmental training day. Please raise incidents and service requests via our self service portal during this time and we will respond to them as quickly as we can. Both services will reopen on Tuesday 17 January, the phone service from 8.30am and the counter service from 9am... Thu, 12 Jan 2023 15:58:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1673253327 http://www.sussex.ac.uk/its/news/story?anchor=1673253327 UPDATE: 9 Jan 2023 - 12:47pm We are pleased to report that network services were restored to Stanmer Court, Falmer House and ACCA at 11.10 this morning. Estates were able to restore the power and  IT Services staff were able to replace damaged equipment and restore internet access. We apologise for the inconvenience that this unexpected outage has caused... Mon, 09 Jan 2023 12:47:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1673008222 http://www.sussex.ac.uk/its/news/story?anchor=1673008222 UPDATE: 6 Jan 2023 - 2:00pm We are pleased to report that the urgent network maintenance work has been completed and only took five minutes in the end.  All services are up and running normally. We apologise again for this short but essential outage.... Fri, 06 Jan 2023 14:00:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1672915607 http://www.sussex.ac.uk/its/news/story?anchor=1672915607 UPDATE: 5 Jan 2023 - 11:02am We have received reports that the submission button for Turnitin, one of our Canvas assignment submission tool, has disappeared. Please can you ensure you are using Chrome or Firefox to submit your assignment. It you still are not able to see the submit button please try zooming out, potentially as far as 25% and the button should re-appear. Please pass this message on to your students who have assignments due today. If you still have issues please contact Servic... Thu, 05 Jan 2023 11:04:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1672845184 http://www.sussex.ac.uk/its/news/story?anchor=1672845184 IT services will be undertaking network maintenance on Thursday 05 January between 07:30 and 08:45. Users connected to the campus network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Wed, 04 Jan 2023 15:13:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1671444022 http://www.sussex.ac.uk/its/news/story?anchor=1671444022 UPDATE: 19 Dec 2022 - 2:22pm Service Update: Please note that the Staff VPN Service is now restored. ... Wed, 04 Jan 2023 15:09:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1671205521 http://www.sussex.ac.uk/its/news/story?anchor=1671205521 UPDATE: 16 Dec 2022 - 5:02pm The issue with our Self Service Portal is now resolved.... Fri, 16 Dec 2022 17:02:03 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670407285 http://www.sussex.ac.uk/its/news/story?anchor=1670407285 UPDATE: 9 Dec 2022 - 11:43am We are pleased to report that a Dell engineer attended site last night and replaced the faulty part. We can see that service performance has improved but will continue to monitor it over the coming days. We apologise for the inconvenience this unexpected outage caused.... Fri, 09 Dec 2022 12:03:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670583805 http://www.sussex.ac.uk/its/news/story?anchor=1670583805 Shawcross will close for the Christmas break at 1pm on Wednesday 21 December and reopen at 9am on Tuesday 3 January 2023. The student computer rooms will be inaccessible during this time. If you need to use a computer between these times, please visit: The Library (Check Library opening times) York House computer room, next to the security office ... Fri, 09 Dec 2022 11:03:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670582469 http://www.sussex.ac.uk/its/news/story?anchor=1670582469 Please be advised that our Internet Service Provider, Jisc, will be completing routine maintenance over the weekend and as a result there may be outages to internet connectivity on both the wired and wireless networks between 8pm on Saturday 10 December and 12pm on Sunday 9 December. We apologise for any inconvenience this may cause.... Fri, 09 Dec 2022 10:46:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670576421 http://www.sussex.ac.uk/its/news/story?anchor=1670576421 We are aware of an issue with Skype for Business this morning which is affecting users across campus. Whilst the application is showing as 'offline' you should be able to manually dial numbers and should be able to receive calls. The Telecomms team are working with our external support partners to fully restore the service as soon as possible.... Fri, 09 Dec 2022 09:00:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670519476 http://www.sussex.ac.uk/its/news/story?anchor=1670519476 The IT Service Desk will be offering a reduced counter and phone service in the run up to the Christmas break. From Monday 12 December until Wednesday 21 December the Service Desk will be providing counter and phone support between 9am and 1pm from Monday to Friday. Support for email and tickets will continue to be provided between 9am and 5pm from Monday to Friday. Whilst we understand the importance to our customers of ensuring that we offer a daily face to face and phone service, it is imp... Thu, 08 Dec 2022 17:11:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670410757 http://www.sussex.ac.uk/its/news/story?anchor=1670410757 At the end of this year Microsoft are depreciating Basic Authentication protocols for Outlook, Exchange Web Services (EWS), Remote PowerShell (RPS), POP, IMAP, and Exchange ActiveSync (EAS). Customers using older client applications to connect to Sussex Email that is still using Basic Auth must update them to continue to access Email Services. This change will ensure that everyone is connecting to our Exchange service using modern authentication methods, to help better protect our internal syste... Wed, 07 Dec 2022 10:59:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670403964 http://www.sussex.ac.uk/its/news/story?anchor=1670403964 UPDATE: 7 Dec 2022 - 10:13am We are pleased to report that the issue affecting Sussex Direct has now been resolved and the system is working normally. We apologise for the inconvenience this unexpected outage may have caused.... Wed, 07 Dec 2022 10:13:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1670254095 http://www.sussex.ac.uk/its/news/story?anchor=1670254095 UPDATE: 6 Dec 2022 - 9:29am We are pleased to report that the issue that has been affecting email being sent or forwarded from Sussex addresses to BSMS addresses, has now been resolved by colleagues at Brighton University.... Tue, 06 Dec 2022 09:29:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1669906171 http://www.sussex.ac.uk/its/news/story?anchor=1669906171 The IT Service Desk in Shawcross will not be able to provide a counter service on Friday 2 December. We will continue to respond to incidents and service requests raised via our ticketing system, and will answer as many phone calls as possible during the day. We hope to be able to offer a full service from Monday 5 December. ... Thu, 01 Dec 2022 14:49:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1669891694 http://www.sussex.ac.uk/its/news/story?anchor=1669891694 UPDATE: 1 Dec 2022 - 1:02pm We are pleased to report that the issue with Box this morning has now been resolved and the service is running normally. We apologise for any inconvenience that this unexpected outage caused.  ... Thu, 01 Dec 2022 13:02:20 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1669200178 http://www.sussex.ac.uk/its/news/story?anchor=1669200178 UPDATE: 23 Nov 2022 - 1:18pm We have identified a failed component which is causing performance issues across applications and services today. If you need to use OneDrive, MS Teams or Box, these services won't be affected if you use a wired connection whilst on campus or access them from home without being on the VPN If you are on campus using Eduroam or using the remote desktop via the VPN then you may see performance degradation. IT Services are continuing proactive engagement wit... Thu, 24 Nov 2022 10:05:10 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1668013466 http://www.sussex.ac.uk/its/news/story?anchor=1668013466 On 5 November, Zoom has enforced that all Zoom users must be running at least version 5.8.6 If you have received a message saying you must update Zoom, please follow this advice Upgrading Zoom to the latest version – Zoom Support If you are working on a Windows workstation on campus In the search bar type Install Applications. Find Zoom, Select and press Install. Progress can be seen on the next tab. If you are working on a laptop you may need to uninstall Zoom and then ... Wed, 09 Nov 2022 17:04:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1667821410 http://www.sussex.ac.uk/its/news/story?anchor=1667821410 UPDATE: 7 Nov 2022 - 1:05pm We are pleased to report that the issue with our phone line has now been resolved and we are able to take calls.... Mon, 07 Nov 2022 13:05:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1666597819 http://www.sussex.ac.uk/its/news/story?anchor=1666597819 UPDATE: 25 Oct 2022 - 9:12am We are pleased to report that the issue has now been resolved and all Multifunctional devices should now be online. We apologise for the inconvenience this service outage has caused.... Tue, 25 Oct 2022 09:12:21 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1666099203 http://www.sussex.ac.uk/its/news/story?anchor=1666099203 UPDATE: 20 Oct 2022 - 3:00pm We are pleased to report that the issue with the webprint service has been resolved and it is now working as expected. If you are logged onto a University desktop machine, please send your print jobs directly to the secure print queue rather than using webprint.  Instructions on how to print can be found on the following page: https://www.sussex.ac.uk/its/services/printing    ... Thu, 20 Oct 2022 15:00:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1665658145 http://www.sussex.ac.uk/its/news/story?anchor=1665658145 UPDATE: 19 Oct 2022 - 11:54am We are pleased to announce the fix for Sussex Direct was applied at 4pm on 18 October, and all services are now restored.... Wed, 19 Oct 2022 11:54:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1665669630 http://www.sussex.ac.uk/its/news/story?anchor=1665669630 UPDATE: 17 Oct 2022 - 9:50am The Sussex Mobile app is working as expected today, however queries to Sussex Direct, such as viewing timetables, may be slower than normal while issues with Sussex Direct persist.... Mon, 17 Oct 2022 15:40:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1665570095 http://www.sussex.ac.uk/its/news/story?anchor=1665570095 UPDATE: 13 Oct 2022 - 8:54am Following further investigations, Sussex Direct access and performance has now returned to normal.  If you continue to have problems accessing Sussex Direct then please restart your machine and try again. We apologise for the inconvenience that this unexpected interruption to services caused.... Thu, 13 Oct 2022 08:54:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1664198529 http://www.sussex.ac.uk/its/news/story?anchor=1664198529 UPDATE: 12 Oct 2022 - 9:28pm Updated to add the following extra periods of network maintenance: Sunday 16th October 08:00 - 12:00am Sunday 30th October 08:00 - 12:00am Anyone connected to the campus network via the Staff VPN, or via a wired or wireless connection will notice short interruptions to service during this time. We will keep disruption to a minimum as we carry out this essential work which is necessary to maintain a secure and stable network.... Wed, 12 Oct 2022 21:28:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1665417174 http://www.sussex.ac.uk/its/news/story?anchor=1665417174 UPDATE: 11 Oct 2022 - 10:29am The issues with sending emails from within internal services like Sussex Direct, have now been resolved.   We apologise for the inconvenience that this outage has caused.... Tue, 11 Oct 2022 10:29:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1664889719 http://www.sussex.ac.uk/its/news/story?anchor=1664889719 UPDATE: 6 Oct 2022 - 2:57pm We are pleased to report that Dell have arrived on site and replaced the impacted component. The nature of the system means it requires sometime to re-sync, but we expect applications impacted to return to usual operating levels by tomorrow morning at the latest.... Thu, 06 Oct 2022 14:57:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1664795836 http://www.sussex.ac.uk/its/news/story?anchor=1664795836 UPDATE: 3 Oct 2022 - 2:04pm We are pleased to report that Shibboleth is now working normally and electronic resources should be accessible. We apologise for the inconvenience caused.... Mon, 03 Oct 2022 14:04:54 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1664275897 http://www.sussex.ac.uk/its/news/story?anchor=1664275897 A number of customers are reporting that when they try and use Adobe applications that they are getting a warning message: Your Acrobat DC licence has expiredBut you can still use this application for 4 more days We are aware of this issue and the licence will be updated before access is withdrawn. ... Tue, 27 Sep 2022 11:51:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1663922820 http://www.sussex.ac.uk/its/news/story?anchor=1663922820 UPDATE: 23 Sep 2022 - 4:26pm The print servers are now back up and running and service should be restored.... Fri, 23 Sep 2022 16:26:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1663228114 http://www.sussex.ac.uk/its/news/story?anchor=1663228114 UPDATE: 15 Sep 2022 - 10:42am We are pleased to report that the profile issues that were affecting users across campus have now been resolved.  You should see your applications reappearing on your desktop.  If for any reason they are not appearing please restart your machine. Please report any further issues via our self service portal.... Thu, 15 Sep 2022 10:43:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1661242101 http://www.sussex.ac.uk/its/news/story?anchor=1661242101 UPDATE: 23 Aug 2022 - 1:58pm RESOLVED - The issue with Skype for Business has been resolved and phones are now working normally We apologise for the inconvenience this unexpected outage caused... Tue, 23 Aug 2022 13:58:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1659614386 http://www.sussex.ac.uk/its/news/story?anchor=1659614386 To allow IT staff to attend a training session elsewhere on campus, the IT Service Desk will be closed from 12 noon on Monday 8 August until 9am on Tuesday 9 August. Please raise incidents and service requests via the self service portal during this time and we will respond to them as soon as possible Log a support ticket online  ... Mon, 08 Aug 2022 10:36:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1659685893 http://www.sussex.ac.uk/its/news/story?anchor=1659685893 We will be upgrading the Software Hub service, which provides access to a number of software titles on Wednesday 10 August from 14:00. During the upgrade, the service will be offline for approximately 60 minutes. Applications delivered via Software Hub will not run during the upgrade process. We apologise for any inconvenience caused by this essential upgrade work.  ... Fri, 05 Aug 2022 08:57:12 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1659513003 http://www.sussex.ac.uk/its/news/story?anchor=1659513003 An expired certificate is causing VPN connectivity issues at present. A new certificate has been applied for and as soon as it's available it will be applied which will allow you to connect to the VPN as normal. This issue will be updated as and when the certificate is received and replaced. UPDATE: 3 Aug 2022 - 10:31am We are waiting on the provision of a security certificate to resolve the current VPN problem.  As soon as the certificate arrives we will apply it and post an update ... Wed, 03 Aug 2022 14:42:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1659121875 http://www.sussex.ac.uk/its/news/story?anchor=1659121875 On Tuesday 02 August, IT Services will be updating the system that authenticates users and devices onto the network. For the vast majority of users and devices this work is expected to have no impact. If you connect to 'eduroam' with a username and password, please make sure your device is up-to-date with your operating systems latest patches ahead of Tuesday's maintenance, as some out of date and unsupported operating systems will not be able to connect to eduroam after the maintenance is co... Fri, 29 Jul 2022 20:11:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1659082483 http://www.sussex.ac.uk/its/news/story?anchor=1659082483 UPDATE: 29 Jul 2022 - 7:41pm The root cause of the power outage affecting various parts of the campus has now been identified and fixed by Estates and Facilities. As a result all networking services have returned to normal operation from around 10:30 this morning.... Fri, 29 Jul 2022 19:41:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1658737600 http://www.sussex.ac.uk/its/news/story?anchor=1658737600 We are currently investigating reports of issues with Eduroam which is affecting students in their residences. As soon as we have more information we will post it here... Mon, 25 Jul 2022 09:27:29 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1658735109 http://www.sussex.ac.uk/its/news/story?anchor=1658735109 UPDATE: 25 Jul 2022 - 9:21am We have been advised that the electrical power works in Arts C have been completed and can see that wired and wireless services are coming back online. We apologise for the inconvenience the works have caused.... Mon, 25 Jul 2022 09:21:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1658327289 http://www.sussex.ac.uk/its/news/story?anchor=1658327289 UPDATE: 22 Jul 2022 - 8:06pm Maintenance on the affected system is now complete and services are returning to normal operation. If you are still experiencing issues with a particular service please raise an incident with the IT Service Desk (itservicedesk@sussex.ac.uk)... Fri, 22 Jul 2022 20:06:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1655979540 http://www.sussex.ac.uk/its/news/story?anchor=1655979540 IT services will be undertaking network maintenance on Saturday 25 June between 08:00 and 12:00. Users connected to the campus network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network.... Thu, 23 Jun 2022 11:19:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1655888135 http://www.sussex.ac.uk/its/news/story?anchor=1655888135 UPDATE: 22 Jun 2022 - 10:32am The issues with the network in the Fulton Building and the Swanborough residences have now been resolved. We apologise for any inconvenience this unexpected outage caused.... Wed, 22 Jun 2022 10:33:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1654862727 http://www.sussex.ac.uk/its/news/story?anchor=1654862727 UPDATE: 10 Jun 2022 - 2:14pm RESOLVED - The issues with the printing service have now been resolved and printing, scanning and copying are all working as expected. We apologise for the inconvenience this service interruption caused.... Fri, 10 Jun 2022 14:14:52 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1652703892 http://www.sussex.ac.uk/its/news/story?anchor=1652703892 If you raise a service request with IT Services, please ensure that you allow a minimum of 5 working days for it to be fulfilled. This is particularly important for service requests for login details for new staff. Ensuring that the correct access is setup requires input from multiple teams across IT Services and can take some time depending on staffing levels. We are not able to prioritise service requests that are submitted at short notice... Mon, 16 May 2022 13:25:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1652177975 http://www.sussex.ac.uk/its/news/story?anchor=1652177975 UPDATE: 10 May 2022 - 2:47pm Turnitin have confirmed that the unexpected service incident has been resolved and the service is working normally... Tue, 10 May 2022 14:47:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1651830629 http://www.sussex.ac.uk/its/news/story?anchor=1651830629 UPDATE: 9 May 2022 - 1:39pm RESOLVED - the issues affecting the Sussex Mobile Application have now been resolved and customers should now be able to login to the app successfully. We apologise for any inconvenience this outage has caused.... Mon, 09 May 2022 15:56:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1651845532 http://www.sussex.ac.uk/its/news/story?anchor=1651845532 UPDATE: 9 May 2022 - 3:55pm RESOLVED - The webmail link in Sussex Direct is now working correctly, we apologise for the inconvenience that this broken link has caused.... Mon, 09 May 2022 15:56:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1651227724 http://www.sussex.ac.uk/its/news/story?anchor=1651227724 UPDATE: 29 Apr 2022 - 3:15pm Turnitin report that their service was restored to operational health at approx. 11.30 am.  They apologise for any inconvenience that this outage may have caused.... Fri, 29 Apr 2022 15:15:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1651064592 http://www.sussex.ac.uk/its/news/story?anchor=1651064592 UPDATE: 27 Apr 2022 - 3:08pm RESOLVED - The issue with accessing the teaching share has been resolved.  We apologise for the inconvenience this has caused.... Wed, 27 Apr 2022 15:08:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1650983446 http://www.sussex.ac.uk/its/news/story?anchor=1650983446 UPDATE: 27 Apr 2022 - 2:05pm RESOLVED - Our service providers report that Webprint is now working normally. We apologise for the inconvenience this outage caused.... Wed, 27 Apr 2022 14:05:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1649168695 http://www.sussex.ac.uk/its/news/story?anchor=1649168695 UPDATE: 7 Apr 2022 - 12:42pm Turnitin have confirmed that the issue affecting their service has now been resolved.  The service is now running normally.... Thu, 07 Apr 2022 12:42:48 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1649316415 http://www.sussex.ac.uk/its/news/story?anchor=1649316415 The IT Service Desk will be closed today from 9am - 10.30am to allow the team to attend essential training on the new Okta system We apologise for any inconvenience this closure may cause.... Thu, 07 Apr 2022 08:26:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1648819049 http://www.sussex.ac.uk/its/news/story?anchor=1648819049 UPDATE: 1 Apr 2022 - 3:25pm RESOLVED 15:14   The G Drive and associated integrations are now running, apologies for the inconvenience and disruption this will have caused.   Many thanks... Fri, 01 Apr 2022 15:25:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1648548264 http://www.sussex.ac.uk/its/news/story?anchor=1648548264 Due to staff shortages, IT Services are not going to be able to offer a counter service in Shawcross on the following days:Wednesday 30 March Thursday 31 March Friday 1 April We will continue to answer phones and deal with incidents and service requests during this time and will reopen the counter on Monday 4 April. The cluster room and user area, including printers, will remain accessible during this time. We apologise for any inconvenience this closure may cause.... Tue, 29 Mar 2022 11:14:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1648220285 http://www.sussex.ac.uk/its/news/story?anchor=1648220285 IT Services are investigating reports of problems connecting to the wireless Eduroam network. The issue is not affecting all users and we don't believe that wired connections are affected. We will post an update here as soon as possible... Fri, 25 Mar 2022 14:58:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1648214172 http://www.sussex.ac.uk/its/news/story?anchor=1648214172 We are aware of multiple issues with scripts failing on live services. This is an unintended consequence of a University critical piece of work relating to SITS (Tribal) Admissions infrastructure. To mitigate the issues, we have instigated a reversal of the change that has caused the scripts to fail, this will then mean that they will restart again this evening and will continue to run as expected. Most users are unaffected by this. We apologise for the inconvenience and disruption this will h... Fri, 25 Mar 2022 13:16:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1647939653 http://www.sussex.ac.uk/its/news/story?anchor=1647939653 The IT Service Desk team are currently receiving large numbers of phone calls, tickets and in person visits to Shawcross. For the next few days we are prioritising tickets and in person visits, so if you need help, please avoid calling us if possible. Instead raise an incident or service request via our self service portal https://sussex.saasiteu.com/ The team will respond to you as quickly as they can.... Tue, 22 Mar 2022 10:28:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1647476213 http://www.sussex.ac.uk/its/news/story?anchor=1647476213 UPDATE: 17 Mar 2022 - 10:25am The issue affecting the following residencies: Brighthelm Norwich House Lewes Court 1 & 2 York House and the following campus locations: counseling has now been resolved. If you are located in the above residencies and still are experiencing issues then please open a ticket with the service desk. ... Thu, 17 Mar 2022 10:25:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1647335927 http://www.sussex.ac.uk/its/news/story?anchor=1647335927 Staff on the IT Service Desk are going to be prioritising telephone calls from Graduand's over the next couple of days, as we support them in gaining access to Sussex Direct in order to book their Graduation tickets. We would ask that staff and students with other questions and issues, raise an incident via our self service portal or email us, and only call us if the issue is business critical. Thank you for your support... Tue, 15 Mar 2022 09:18:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1647262584 http://www.sussex.ac.uk/its/news/story?anchor=1647262584 UPDATE: 15 Mar 2022 - 8:55am The Learning Technologists in the Technology Enhanced Learning team believe that the issue is resolved,  but they are continuing to monitor it,  and will test the system further over the coming week.... Tue, 15 Mar 2022 08:55:46 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1646664016 http://www.sussex.ac.uk/its/news/story?anchor=1646664016 UPDATE: 8 Mar 2022 - 8:24am The issue that was preventing students from browsing their options in Sussex Direct has now been resolved.  Apologies for any inconvenience that this may have caused.... Tue, 08 Mar 2022 08:24:02 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1646309958 http://www.sussex.ac.uk/its/news/story?anchor=1646309958 UPDATE: 4 Mar 2022 - 11:16am Our printing service provider has now resolved the issue, printing and scanning services are now fully operational. ... Fri, 04 Mar 2022 11:16:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1646384489 http://www.sussex.ac.uk/its/news/story?anchor=1646384489 The Agresso Finance System will be unavailable while we carry out upgrade work to the network components on some of the systems. This is essential work to keep Finance systems up-to-date.... Fri, 04 Mar 2022 09:01:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1645697487 http://www.sussex.ac.uk/its/news/story?anchor=1645697487 UPDATE: 24 Feb 2022 - 11:04am RESOLVED Box appear to have resolved the login issue that was affecting customers this morning.  You should now be able to access Box as normal.... Thu, 24 Feb 2022 11:04:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1645435516 http://www.sussex.ac.uk/its/news/story?anchor=1645435516 UPDATE: 21 Feb 2022 - 11:31am RESOLVED - The issues with Scuba, SITS and Titanium have now been resolved.  Please refresh your Global Protect connection in order to access these services.... Mon, 21 Feb 2022 11:31:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1644423297 http://www.sussex.ac.uk/its/news/story?anchor=1644423297 We are aware that some of you are experiencing some issues using the web version of the Finance system on Chrome or Edge browsers. Whilst this is being investigated by IT Services in liaison with our Suppliers, we advise people to use Firefox browser instead. Incident number 1170064 ... Wed, 09 Feb 2022 16:14:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1642580398 http://www.sussex.ac.uk/its/news/story?anchor=1642580398 This morning ITS will be rolling out an update to the Staff VPN software Global Protect. You will be prompted when the new version is available for install. The install will happen automatically in the background and should take no longer than a minute to complete. This updated version fixes some performance issues that some users were experiencing as well as making sure the product is up-to-date with the latest security fixes.... Wed, 19 Jan 2022 08:19:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1642065840 http://www.sussex.ac.uk/its/news/story?anchor=1642065840 UPDATE: 13 Jan 2022 - 11:38am We established the issue was with one of the Admin Remote services that is also used for other Service Connections as well as Finance System. We have resolved this about an hour ago and you should now be able to access these services.  We are in contact with a few individual users who are having outstanding issues and will aim to resolve these as soon as possible. Apologies for the inconvenience caused by this problem.... Thu, 13 Jan 2022 11:38:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1642063568 http://www.sussex.ac.uk/its/news/story?anchor=1642063568 UPDATE: 13 Jan 2022 - 11:16am The failed Zone switch has now been reconfigured and is now back in service, all wired and wireless connections are now available again throughout Pevensey 1... Thu, 13 Jan 2022 11:16:19 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1641483918 http://www.sussex.ac.uk/its/news/story?anchor=1641483918 Cognos 11 (Live) will be unavailable between 6pm and 7pm on Friday 7th January 2022 to enable the system to be patched to mitigate against the Apache Log4j vulnerability. All reporting will be unavailable during this period. Date / time: 7 January 22 6pm to 7pm Why are we doing this work?Apache Log4 vulnerability mitigation. IT Services change/incident number: 3005207... Thu, 06 Jan 2022 15:45:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1641311645 http://www.sussex.ac.uk/its/news/story?anchor=1641311645 The IT Service Desk has been significantly impacted by Covid and currently has a number of staff self-isolating From Wednesday 5 January 2022 the Service Desk will be providing support at the following times:   Phone support Ticket support Counter support Monday 9 – 1 and 2 – 5 9 – 1 and 2 – 5 NO Tuesday 9 – 1 and 2 – 5 9 – 1 and 2 – 5 9 &a... Tue, 04 Jan 2022 15:55:35 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1641311568 http://www.sussex.ac.uk/its/news/story?anchor=1641311568 Revised Service Desk Opening Hours from Wednesday 5 January 2022 The IT Service Desk has been significantly impacted by Covid and currently has a number of staff self-isolating From Wednesday 5 January 2022 the Service Desk will be providing support at the following times: Phone support Ticket support Counter support Monday 9 – 1 and 2 – 5 9 – 1 and 2 – 5 NO Tuesday 9 – 1 and 2 &am... Tue, 04 Jan 2022 15:52:48 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1641245122 http://www.sussex.ac.uk/its/news/story?anchor=1641245122 UPDATE: 4 Jan 2022 - 12:05pm Power issues affecting network connectivity in Lewes Court and Northfield residences have now been resolved.   All services in these areas should now running as normal.... Tue, 04 Jan 2022 12:05:46 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1639991140 http://www.sussex.ac.uk/its/news/story?anchor=1639991140 UPDATE: 20 Dec 2021 - 9:55am Our ticketing system is now working normally and we will respond to as many tickets as we can before Christmas.... Mon, 20 Dec 2021 09:55:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1639485600 http://www.sussex.ac.uk/its/news/story?anchor=1639485600 UPDATE: 14 Dec 2021 - 12:41pm Wireless connectivity has now been restored to all buildings.... Tue, 14 Dec 2021 12:41:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1639126452 http://www.sussex.ac.uk/its/news/story?anchor=1639126452 UPDATE: 13 Dec 2021 - 2:00pm RESOLVED The email rate limiting and blocking that has been stopping emails to the above domains being delivered has been lifted and emails are now being delivered normally.... Mon, 13 Dec 2021 14:00:27 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1638370164 http://www.sussex.ac.uk/its/news/story?anchor=1638370164 UPDATE: 2 Dec 2021 - 8:56am Issues regarding the G drive were resolved around 10pm last night (01/12/2021).   Your G drive should automatically re-connect this morning but, if you are experiencing issues accessing the drive, please remove and re-map the drive.... Thu, 02 Dec 2021 08:56:48 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1637576821 http://www.sussex.ac.uk/its/news/story?anchor=1637576821 We are receiving lots of reports this morning of a spam email being sent from a Sussex account to an Outlook.com account and blind copied to Sussex addresses. The email has no title and asks about a time to discuss a matter. This is the initial contact email and if you respond you will be encouraged to give away your login details or purchase vouchers. Please delete this email and any others like it that you receive.... Mon, 22 Nov 2021 10:28:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1636383578 http://www.sussex.ac.uk/its/news/story?anchor=1636383578 UPDATE: 8 Nov 2021 - 3:11pm The issue affecting some users this afternoon has been identified and resolved. If you are still not able to connect to Eduroam, please turn the wifi on your device off and back on again and you should be able to connect.... Mon, 08 Nov 2021 15:11:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1636367158 http://www.sussex.ac.uk/its/news/story?anchor=1636367158 Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These changes mark the near completion of a significant project to move our email system onto a modern cloud-based platform, which is both robust and cyber-secure. These changes will happen in the background. You can continue to access your emails as normal, and you are not required to change anything. We do not anticipate any disruption to your email service, but we shall be mon... Mon, 08 Nov 2021 10:25:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1636042041 http://www.sussex.ac.uk/its/news/story?anchor=1636042041 Tomorrow morning ITS will be making changes to the way email flows between the university and the outside world. These changes mark the near completion of a significant project to move our email system onto a modern cloud-based platform, which is both robust and cyber-secure. These changes will happen in the background. You can continue to access your emails as normal, and you are not required to change anything. We do not anticipate any disruption to your email service, but we shall be mon... Thu, 04 Nov 2021 16:07:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1635946837 http://www.sussex.ac.uk/its/news/story?anchor=1635946837 The IT Service Desk in Shawcross will be closed from 3pm on Friday 5 November. We will reopen to customers at 9am on Monday 8 November. We apologise for any inconvenience this early closure may cause.... Wed, 03 Nov 2021 13:40:37 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1635866114 http://www.sussex.ac.uk/its/news/story?anchor=1635866114 Issues with inbound emails from external sources have now been resolved. Sorry for any inconvenience caused by this outage.... Wed, 03 Nov 2021 09:30:36 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1635254722 http://www.sussex.ac.uk/its/news/story?anchor=1635254722 UPDATE: 27 Oct 2021 - 12:09pm RESOLVED Our service provider has completed their investigations and the printing service on campus is now fully operational. We apologise for any inconvenience the loss of service has caused.  ... Wed, 27 Oct 2021 12:09:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1632730136 http://www.sussex.ac.uk/its/news/story?anchor=1632730136 UPDATE: 27 Sep 2021 - 9:52am Cognos is now back online and the service has been restored. We are sorry for any inconvenience this might of caused.  ... Mon, 27 Sep 2021 09:52:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1632729992 http://www.sussex.ac.uk/its/news/story?anchor=1632729992 Systems / Services Affected: Cognos Date / time: 27 September 2021, 09:00 Reason for downtime: We are aware that some staff are unable to access Cognos reports and may be faced with this message: DPR-ERR-2109 The dispatcher cannot service the request at this time. The dispatcher is still initializing. Contact your administrator if this problem persists. IT Services are aware of this issue and the service should be restored shortly. IT Services change/incident number: 1144879... Mon, 27 Sep 2021 09:06:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1632401248 http://www.sussex.ac.uk/its/news/story?anchor=1632401248 UPDATE: 23 Sep 2021 - 4:23pm RESOLVED - Our service provider reports that the issue with web printing is now resolved and Word documents can now be uploaded and printed.... Thu, 23 Sep 2021 16:24:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1632131198 http://www.sussex.ac.uk/its/news/story?anchor=1632131198 UPDATE: 20 Sep 2021 - 2:43pm Printing Issue RESOLVED Our service provider has confirmed that the printing issue has now been resolved and printing should be working as normal.  If you are still unable to print please restart your device and try again.  If, after a restart, you are still unable to print then please raise an incident with us and attach a screenshot of the error that you see.... Mon, 20 Sep 2021 14:43:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1631629793 http://www.sussex.ac.uk/its/news/story?anchor=1631629793  IT Services is advising Apple computer users who use OneDrive for Business to avoid upgrading to Big Sur Version 11.6. It has been found that the new update removes the OneDrive for Business account preventing users from accessing their University OneDrive files. This affects both personal and University managed Apple computers.  If you have already upgraded to Big Sur version 11.6 then you can still access your OneDrive files online.   ... Tue, 14 Sep 2021 15:32:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1630916580 http://www.sussex.ac.uk/its/news/story?anchor=1630916580 An important security certificate change has taken place on eduroam, the University’s Wi-Fi system. In order to ensure you maintain connectivity to eduroam, we're encouraging staff and students to re-run eduroam CAT from https://www.sussex.ac.uk/eduroam/ on their devices ahead of the change. This can be done from off-site and at any time. If you do not re-run eduroam CAT ahead of the change, your device is unlikely to connect to eduroam. If you have not run the edu... Mon, 06 Sep 2021 09:24:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1630490304 http://www.sussex.ac.uk/its/news/story?anchor=1630490304 The IT Service Desk is currently dealing with large numbers of phone calls, incidents and service requests and will be prioritising incidents relating to online registration and getting new students connected to Eduroam. If you are raising a service request for a new member of staff we must have at least 5 working days notice, in order to create the account and setup any additional access that is required. Please use the Self Service Portal to raise incidents and service requests whenever poss... Wed, 01 Sep 2021 11:00:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1629707816 http://www.sussex.ac.uk/its/news/story?anchor=1629707816 Systems / Services Affected: Oracle Web Forms ( OWF) / Yellow Forms Date / time: 23 August 2021, 00:00 – 09:30 Reason for downtime: Staff are receiving an error when attempting to log into yellow forms this morning. This is caused by an issue with the security certificate. We working to resolve this as quickly as possible. Thanks for your patience. IT Services change/incident number: 1137569... Mon, 23 Aug 2021 09:36:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1629446797 http://www.sussex.ac.uk/its/news/story?anchor=1629446797 UPDATE: 20 Aug 2021 - 10:48am Sky Broadband have now confirmed that they have resolved the issues and .ac.uk domains are now accessible for their customers. ... Fri, 20 Aug 2021 10:48:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1628679665 http://www.sussex.ac.uk/its/news/story?anchor=1628679665 UPDATE: 16 Aug 2021 - 8:17am The security upgrade is now complete. If you are experiencing issues when connecting to eduroam, please follow the instructions on the eduroam pages at https://www.sussex.ac.uk/eduroam/ or by joining the sussex-ac-uk-wifi-setup wireless network.... Mon, 16 Aug 2021 08:17:03 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1628784846 http://www.sussex.ac.uk/its/news/story?anchor=1628784846 UPDATE: 12 Aug 2021 - 6:25pm UPDATE: 12 August 2021 - 6:24pm Issues relating to logging onto the Finance System have been resolved. If you still have any problems, please open a support request via the IT Services helpdesk. Contact the IT Service Desk for support:Log a support ticket onlineCall us on 01273 678090... Thu, 12 Aug 2021 18:25:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1626274463 http://www.sussex.ac.uk/its/news/story?anchor=1626274463 UPDATE: 3 Aug 2021 - 3:03pm The work on the wireless network is now complete.... Tue, 03 Aug 2021 15:03:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1627894473 http://www.sussex.ac.uk/its/news/story?anchor=1627894473 UPDATE: 2 Aug 2021 - 2:37pm The notification for some students to Register on Sussex Direct was incorrect, this has now been removed. Apologies for any inconvenience this may have caused.... Mon, 02 Aug 2021 14:40:16 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1626940878 http://www.sussex.ac.uk/its/news/story?anchor=1626940878 UPDATE: 22 Jul 2021 - 9:36am The issues affecting logging in to desktop PCs on campus this morning have now been resolved. All staff should now be able to log in or remote to their campus PC via the VPN. ... Thu, 22 Jul 2021 09:36:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1626275535 http://www.sussex.ac.uk/its/news/story?anchor=1626275535 UPDATE: 21 Jul 2021 - 11:51am There will be a further period of network maintenance on Tuesday 27 July between 08:00 and 09:00.  As with the maintenance on Saturday 24 July, users connected to the campus network via VPN, wired or wireless will notice slight disruptions to services during this time. Disruptions will be kept to a minimum however, it is essential this work is carried out to maintain a secure and stable network. For clarity, network maintenance will be taking place at the... Wed, 21 Jul 2021 11:51:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1626191757 http://www.sussex.ac.uk/its/news/story?anchor=1626191757 Description of work: Test (T01) Central Database and Yellow Forms offline for essential Oracle Upgrade Date / time: 14 July 2021, 09:30 – 12:00 Is this work likely to cause disruption? Disruption is expected What will you notice while this work is carried out? The test Central database/ Yellow form service will be unavailable whilst we carry out an essential upgrade to the Oracle database. Why are we doing this work? This is part of ongoing work to upgrade the Central database un... Tue, 13 Jul 2021 16:55:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1625646965 http://www.sussex.ac.uk/its/news/story?anchor=1625646965 UPDATE: 7 Jul 2021 - 11:12am The issues affecting Outlook this morning have now been resolved and it should now be possible to access Outlook when connected to the VPN or Eduroam IT Services apologises for the inconvenience this outage has caused.... Wed, 07 Jul 2021 11:12:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1623337080 http://www.sussex.ac.uk/its/news/story?anchor=1623337080 UPDATE: 30 Jun 2021 - 3:26pm Please be aware that some of the dates in this series of essential maintenance have had to be rescheduled.  Maintenance should now be expected at the following times: 05/07/21 - 08:00 to 09:00 06/07/21 - 08:00 to 09:00 08/07/21 - 08:00 to 09:00 As before, users of the Falmer campus wired and wireless networks at the above times may notice some disruption, however, minimal impact to service is expected.... Wed, 30 Jun 2021 15:26:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1623336575 http://www.sussex.ac.uk/its/news/story?anchor=1623336575 Next week ITS will be rolling out an update to Staff VPN and Admin VPN software Global Protect. You will be prompted when the new version is available for install. This prompt will present the option to install the update immediately or postpone the update until next time you connect. Users of Windows may need to reboot as a part of the update process. After two days the update will install automatically to ensure all clients are up-to-date. ... Thu, 10 Jun 2021 15:49:35 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1623147625 http://www.sussex.ac.uk/its/news/story?anchor=1623147625 UPDATE: 8 Jun 2021 - 2:25pm Turnitin have now confirmed that the Turnitin service has been restored.... Tue, 08 Jun 2021 14:25:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1621442405 http://www.sussex.ac.uk/its/news/story?anchor=1621442405 Description of work: StarRez migration to the cloud. Date / time: 24 May 2021, 12:00 PM – 26 May 2021, 12:00 AM Is this work likely to cause disruption? Disruption is expected What will you notice while this work is carried out? The StarRez Web and online Resident Self-Service Portal will be unavailable during this migration period. Why are we doing this work? This is an essential upgrade to the current StarRez system which will see it migrate from the current campus hosting onto... Wed, 19 May 2021 17:40:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1621416048 http://www.sussex.ac.uk/its/news/story?anchor=1621416048 UPDATE: 19 May 2021 - 4:04pm Network connectivity issues have been resolved at the Kings Road residences. If you are based at Kings Road and still have issues, please open a support request via the IT Services helpdesk.... Wed, 19 May 2021 16:04:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1620213865 http://www.sussex.ac.uk/its/news/story?anchor=1620213865 UPDATE: 5 May 2021 - 3:42pm The Wired and Wireless networks are now restored, although there remains a small number of buildings on campus without power. We have staff on campus this afternoon powering on staff PCs where the building had lost power to enable remote working. ... Wed, 05 May 2021 15:42:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1619953929 http://www.sussex.ac.uk/its/news/story?anchor=1619953929 UPDATE: 4 May 2021 - 9:17am There continues to be some ongoing issues following the power issues on Campus over the weekend.  We are working on restoring networking equipment affected across campus. We are aware that some of you are unable to remotely connect to your PC on campus. Some locations on Campus are still without power which is affecting network and PC availability. ... Tue, 04 May 2021 09:33:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1619790950 http://www.sussex.ac.uk/its/news/story?anchor=1619790950 We are receiving reports of a suspicious email being delivered to Sussex email addresses this afternoon. This is a phishing email and is designed to harvest your login details. It is important that you delete the email and do not click on the link or provide your login details. If you have provided your login details you need to login to Sussex Direct and change your password immediately. ... Fri, 30 Apr 2021 14:55:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1618827293 http://www.sussex.ac.uk/its/news/story?anchor=1618827293 UPDATE: 19 Apr 2021 - 3:41pm The ongoing wifi issues in Lewes Court have now been resolved.  SEF have restored power to our network equipment and we have restored wifi to the affected blocks. We apologise for the inconvenience this power outage caused.... Mon, 19 Apr 2021 15:41:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1617370407 http://www.sussex.ac.uk/its/news/story?anchor=1617370407 UPDATE: 3 Apr 2021 - 6:41am Microsoft have now resolved their Infrastructure issues and we can now confirm that our Shibboleth service is back online. We are continuing to monitor this service.   IT Services... Sat, 03 Apr 2021 06:41:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1616767609 http://www.sussex.ac.uk/its/news/story?anchor=1616767609 A reminder that Cognos 10 will be retired on Wednesday 31st March 2021 and has been replaced by Cognos 11 (Cognos Analytics). To comply with our licence with IBM, Cognos 10 will not be available after this date and Cognos 11 must be used from this point forward. Please note that Cognos 11 can only be accessed whilst connected to the staff VPN The new Cognos 11 link can be found at: http://www.sussex.ac.uk/its/services/staffservices/businessapplications To assist with the transition to a n... Fri, 26 Mar 2021 14:06:49 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1616669947 http://www.sussex.ac.uk/its/news/story?anchor=1616669947 UPDATE: 25 Mar 2021 - 11:52am We have identified the issue affecting logins this morning and most people should now be able to access the Agresso service.  If you are still unable to login, please raise an incident with the Service Desk, via the red Help button on the IT Services homepage. We apologise for the inconvenience this issue has caused.... Thu, 25 Mar 2021 11:52:09 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1616411661 http://www.sussex.ac.uk/its/news/story?anchor=1616411661 UPDATE: 24 Mar 2021 - 7:05pm Reminder that there will be network maintenance in the Library tomorrow (25/03/2021) between 08:00 and 10:00. Users physically located in the library may experience network disruption to both the wired and wireless networks during this time. IT Services will keep disruption to a minimum and each disruption is only expected to last around one minute. All wired and wireless network connections including CCTV and Salto will be at-risk.... Wed, 24 Mar 2021 19:05:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1616416199 http://www.sussex.ac.uk/its/news/story?anchor=1616416199 UPDATE: 22 Mar 2021 - 1:10pm The issues affecting Sussex Direct have now been resolved.  If you were unable to login and choose your electives, or the system crashed while you were making your choices, please contact your School Office who should be able to assist you.... Mon, 22 Mar 2021 13:10:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1615718489 http://www.sussex.ac.uk/its/news/story?anchor=1615718489 UPDATE: 18 Mar 2021 - 7:43pm Please be aware the network maintenance that was scheduled for Sunday 21 March 2021 between 08:00 and 12:00. has now been cancelled. This work will now take place at a later date.... Thu, 18 Mar 2021 19:43:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1615281448 http://www.sussex.ac.uk/its/news/story?anchor=1615281448 Cognos 11 (also known as Cognos Analytics) will be released on Monday 15 March. You will no longer be able to run reports in Cognos 10 from this date (except for the REF 2021 dashboard and associated reports). This latest version of Cognos provides an improved user interface (called Carbon UI) and a host of updated and new features. While it may look different, the underlying reporting processes remain the same, so we’re anticipating a much smoother transition from Cognos 10 to 11, i... Tue, 09 Mar 2021 09:17:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613749272 http://www.sussex.ac.uk/its/news/story?anchor=1613749272 On Tuesday 23 February at 8am there will be a brief disruption to Sussex Direct access whilst we migrate the service to a new hosting environment. We will endeavour to complete this maintenance as swiftly as possible IT Services Team.... Fri, 19 Feb 2021 15:41:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613647932 http://www.sussex.ac.uk/its/news/story?anchor=1613647932 Please be aware that the NX2 (researchdata) File Service will be at risk this evening, 18 Feb 2021 between 18:00 - 20:00 while we carry out work to correct a possible fault that could effect the service’s resilience.... Thu, 18 Feb 2021 11:32:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613556180 http://www.sussex.ac.uk/its/news/story?anchor=1613556180 UPDATE: 17 Feb 2021 - 2:27pm The problem was quickly identified and a page refresh or browser restart should have resolved the issue for anyone affected.... Wed, 17 Feb 2021 14:27:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613060136 http://www.sussex.ac.uk/its/news/story?anchor=1613060136 Systems / Services Affected: There was an interruption to some email services last night (Wednesday 10 February) between approx 6pm and 6:40pm. If you were affected by this issue, you will have been unable to send emails to people outside the university, and you will have received a message from the system that your email wasn't delivered. Email services were fully restored at 6:40pm and are now working normally. If you were notified that your emails failed to send, you will need to re-send t... Thu, 11 Feb 2021 16:15:36 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613035340 http://www.sussex.ac.uk/its/news/story?anchor=1613035340 UPDATE: 11 Feb 2021 - 11:04am Issues resolved and you will be able to get back in to e-vision.   We will continue to investigate why this happened.    ... Thu, 11 Feb 2021 11:04:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1613032645 http://www.sussex.ac.uk/its/news/story?anchor=1613032645 UPDATE: 11 Feb 2021 - 10:43am Issues affecting Kings Road residences are now resolved. The supplier providing connectivity to Kings Road has fixed an issue with their equipment. Users should now be able to connect both on wired and wireless networks.... Thu, 11 Feb 2021 10:43:35 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1612540984 http://www.sussex.ac.uk/its/news/story?anchor=1612540984 Please click here to watch this week’s ITS News update. In today’s short video: Look out for fake vaccine emails How to contact ITS to get the quickest response Zoom recordings and Panopto How staff can share files with students Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Fri, 05 Feb 2021 16:03:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1611854003 http://www.sussex.ac.uk/its/news/story?anchor=1611854003 Due to an unexpected issue with a planned change to the way our email is routed, users may have experienced intermittent email delivery to external recipients this afternoon. Email that was not successfully delivered will have generated a ‘non-delivery report’ error message and if you are in receipt of one, it will be necessary to re-send the email to that recipient. Outgoing email is now being delivered successfully. We apologise for any inconvenience this has caused.... Thu, 28 Jan 2021 17:16:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1611679525 http://www.sussex.ac.uk/its/news/story?anchor=1611679525 The IT Service Desk Team will be attending a training session on Friday 29 January from 9am - 2pm and during this time will not be taking phone calls or responding to tickets. If you need support from IT Services during this time, please use the online ticket system to get in touch, and we will respond as soon as possible. Our staff will focus on priority tickets that have been submitted through our website once the training is complete. ... Tue, 26 Jan 2021 16:52:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1610713370 http://www.sussex.ac.uk/its/news/story?anchor=1610713370 Please click here to watch this week’s ITS News update. In today’s short video: ITS is still working hard to answer your tickets and calls Remember to update Zoom to stay secure Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Fri, 15 Jan 2021 12:22:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1610702251 http://www.sussex.ac.uk/its/news/story?anchor=1610702251 RESOLVED: 15 Jan 2021 - 11:14am The issue affecting the G Drive has been resolved and the drive should be accessible again.  If you are not able to see the G Drive, then please logout and back in again.... Fri, 15 Jan 2021 11:16:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1610113567 http://www.sussex.ac.uk/its/news/story?anchor=1610113567 With the latest lockdown now in force, IT Services is operating as normal to support students and staff studying and working remotely. We also have a limited number of essential staff working in Shawcross to support campus activity. We are anticipating a high volume of calls to our support phone line. We appreciate your patience, and ask that if your issue / request is non-urgent please use the online support portal to log your ticket. Due to the current restrictions, we are currently unable ... Fri, 08 Jan 2021 13:46:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1609759215 http://www.sussex.ac.uk/its/news/story?anchor=1609759215 UPDATE: 6 Jan 2021 - 3:49pm If you are struggling to access CMS and are getting an 'Application blocked by Java Security' error then please follow the instructions in the frequently asked question below as a workaround http://www.sussex.ac.uk/its/help/faq?faqid=2929  ... Wed, 06 Jan 2021 15:55:23 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1607690874 http://www.sussex.ac.uk/its/news/story?anchor=1607690874 UPDATE: 16 Dec 2020 - 9:48am Resolved 15 December 2020 at approx 11am - Apologies for any inconvenience caused.... Wed, 16 Dec 2020 09:48:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1607696979 http://www.sussex.ac.uk/its/news/story?anchor=1607696979 Please click here to watch this week’s ITS News update. In today’s video: Next Wednesday there will be an essential security update to eduroam. Reconnect your device now to avoid a popup. As of this evening, you can only sign in to Zoom with SSO Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Fri, 11 Dec 2020 14:29:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1607627661 http://www.sussex.ac.uk/its/news/story?anchor=1607627661 On Wednesday 16 December, ITS will be making some security related changes to the wired and wireless networks. If you are using your own device when either connecting wirelessly to eduroam or via the wired network, you may see a prompt on your device asking you to accept a new certificate. It is strongly advised not to click 'Trust'. If you are presented with a certificate prompt, please follow the instructions at https://www.sussex.ac.uk/eduroam/ to reconnect your device to eduroam or the wire... Thu, 10 Dec 2020 19:14:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1606299903 http://www.sussex.ac.uk/its/news/story?anchor=1606299903 Over the Summer, IT Services copied student Home Share (N Drive) files to their University provided OneDrive. This was part of an ongoing program of works to adopt cloud services and provide you with up to 5Tb of personal storage space, with easy access from anywhere. As a safety measure, any of your files we copied to your “University Home Share” folder within your OneDrive were also moved on your Home Share (N Drive) to a folder called "movedToOneDrive" a... Wed, 25 Nov 2020 10:25:03 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1605804675 http://www.sussex.ac.uk/its/news/story?anchor=1605804675 Please click here to watch this week’s ITS News update. In today’s video: We reveal the number of phishing attacks that have occurred since the beginning of October Cortana emails aren’t malicious, but you can unsubscribe if they annoy you Use LinkedIn Learning to prepare for your next job, or to pick up new skills That latest MS Teams updates Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Thu, 19 Nov 2020 16:53:30 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1605801690 http://www.sussex.ac.uk/its/news/story?anchor=1605801690 If you use SPSS 26 on your iMac or MacBook, please do not upgrade your device to macOS 11 as there are compatibility issues and SPSS will not run properly. SPSS 26 is compatible up to macOS 10.15 (Catalina) We will update you when a licenced version of SPSS is available for Big Sur.... Thu, 19 Nov 2020 16:01:30 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604931181 http://www.sussex.ac.uk/its/news/story?anchor=1604931181 UPDATE: 19 Nov 2020 - 3:25pm Please be aware of our advice on upgrading University provided Apple Mac equipment:As with previous major releases, IT Services request you do not upgrade your University provided Apple Mac desktop or notebook to Big Sur until we have concluded our testing to ensure compatibility with our systems. We anticipate being able to publish further information on upgrading your equipment to Big Sur soon after its release but only after we are comfortable wi... Thu, 19 Nov 2020 15:25:52 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1605186315 http://www.sussex.ac.uk/its/news/story?anchor=1605186315 We will be performing network maintenance on Saturday 14 November between 09:00 and 12:00. If you are a member of staff connected to eduroam, the wired network on Falmer campus or connected via VPN, you may experience some disruption to Internet services during this time. If you are a student, your access will not be affected by this change. Any periods of disruption will be approximately 2 minutes in duration.... Thu, 12 Nov 2020 13:05:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604680010 http://www.sussex.ac.uk/its/news/story?anchor=1604680010 Please click here to watch this week’s ITS News update. In today’s video: The lockdown won’t affect the service you get from ITS Multi-Factor Authentication is coming to Sussex Latest features in MS Teams Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Fri, 06 Nov 2020 16:26:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604583903 http://www.sussex.ac.uk/its/news/story?anchor=1604583903 We will be performing network maintenance on Saturday 7 November between 08:00 and 14:00. If you are a student or staff connected to eduroam, the wired network on Falmer campus or connected via VPN, you may experience some disruption to Internet services during this time. Any periods of disruption will be approximately 2 minutes in duration.... Thu, 05 Nov 2020 13:45:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604498942 http://www.sussex.ac.uk/its/news/story?anchor=1604498942 Systems / Services Affected: You may not be able to access your team’s G Drive during this time Date / time: 05 November 2020, 10:00 - 11:00 Reason for downtime: Following the disruption to the G Drive last week, we will be performing essential maintenance at this time. This may lead to some disruption of the G Drive service. If you find you can’t access files after 11:00, please restart your computer and try again. IT Services change/incident number: 3003968 Contact... Wed, 04 Nov 2020 14:09:02 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604307144 http://www.sussex.ac.uk/its/news/story?anchor=1604307144 UPDATE: 2 Nov 2020 - 9:09am Network issues affecting Kent House and Kulukundis House have now been resolved. If you are in these locations, you should be able to access the network as normal.... Mon, 02 Nov 2020 09:09:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1604061480 http://www.sussex.ac.uk/its/news/story?anchor=1604061480 We will be performing network maintenance on Sunday 01 October between 08:00 and 12:00. If you are a student or staff connected to eduroam or the wired network on Falmer campus, you may experience some disruption to Internet services during this time. Any periods of disruption will be approximately 2 minutes in duration.... Fri, 30 Oct 2020 12:39:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1603965485 http://www.sussex.ac.uk/its/news/story?anchor=1603965485 UPDATE: 29 Oct 2020 - 11:27am Staff G Drives are now available again.  ... Thu, 29 Oct 2020 11:27:53 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1603967238 http://www.sussex.ac.uk/its/news/story?anchor=1603967238 Microsoft Teams has become a vital collaboration and communication tool at the University this year, with many staff using it as part of their daily work. Teams integrates with our other Microsoft products, it provides great collaboration tools for working on shared documents, and new updates are coming out all the time (most recent: breakout rooms and Together Mode). On Friday, Teams will be installed on all staff PCs on campus, to ensure that it’s available if you want to use it. ... Thu, 29 Oct 2020 10:27:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1603723948 http://www.sussex.ac.uk/its/news/story?anchor=1603723948 The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be a person or brand you recognise in order to steal valuable personal details or money from you. You may receive a short email with a button to check "voice notes" It may mention Facebook or WhatsApp. These are fake, phishing emails that will lead you to a fraudulent website. If you enter your accounts details on this site, you will have given them away to cyber... Mon, 26 Oct 2020 14:52:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1603382280 http://www.sussex.ac.uk/its/news/story?anchor=1603382280 Please click here to watch this week’s ITS News update. In today’s video: Don’t fall for malicious phishing emails, especially about “voice mail” messages from Facebook or WhatsApp. What to look for and what to do if you are ‘phished’. Quickly access your Sussex email account at office.com Staff: make savings for your department by contacting ITS before purchasing software Contact the IT Service Desk for support: ... Thu, 22 Oct 2020 16:58:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1603379048 http://www.sussex.ac.uk/its/news/story?anchor=1603379048 Systems / Services Affected: You will not be able to access Sensus Access via either: https://www.sensusaccess.com/web3/sussex/ https://www.sussex.ac.uk/library/using-the-library/reformat Canvas Date / time: 22 October 2020 Reason for downtime: The providers have advised us that Sensus Access will be unavailable for approximately 48 hours. IT Services change/incident number: 1091799 Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090... Thu, 22 Oct 2020 16:04:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1603205509 http://www.sussex.ac.uk/its/news/story?anchor=1603205509 UPDATE: 20 Oct 2020 - 5:06pm Services Restored - Turnitin believe the main issue affecting users logging into the service has been resolved.Users may experience slowness while using the service as the system recovers. Please accept our apologies for any inconvenience caused. Updates are being logged on the Turnitin Status Page - https://turnitin.statuspage.io/ Date / Time: Tuesday 20 October 15:45 IT Services incident number: 1091459... Tue, 20 Oct 2020 17:06:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602786071 http://www.sussex.ac.uk/its/news/story?anchor=1602786071 There is planned network maintenance on Saturday 24 October between 08:00 and 14:00. Users may experience brief interruptions (less than 2 minutes) to internet service during this time.... Thu, 15 Oct 2020 19:21:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602785941 http://www.sussex.ac.uk/its/news/story?anchor=1602785941 There is planned network maintenance on Sunday 18 October between 08:00 and 10:00. Users may experience brief interruptions (less than 2 minutes) to internet service during this time.... Thu, 15 Oct 2020 19:19:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602683509 http://www.sussex.ac.uk/its/news/story?anchor=1602683509 If you’re a new student, you should join the webinars offered all week by IT Services. Learn about IT security, free training opportunities, and specific skills like editing PDFs. You can also attend a Q&A session to ask any ITS questions you might have. Follow the link to find your programme: Welcome to Sussex for Undergraduates (including foundation students) Welcome to Sussex for Initial Teacher Education (ITE) students Welcome to Sussex for Masters Students Welcome... Wed, 14 Oct 2020 14:51:49 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602682748 http://www.sussex.ac.uk/its/news/story?anchor=1602682748 Systems / Services Affected: If you use Outlook on your computer or phone, you may be asked to log in to your Sussex account(s) tomorrow. This will happen at any time from 8am. Please ensure you have the login details for all accounts that you access via Outlook. Date / time: Thursday 15 October 2020 Reason for downtime: As part of ongoing programme of work to better protect and secure your data and email, we will be making a change to the way you connect via your Email client to Office 365.... Wed, 14 Oct 2020 14:39:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602084995 http://www.sussex.ac.uk/its/news/story?anchor=1602084995 Systems / Services Affected: Panopto video streaming Date / time: 08 October 2020, 12:00 - 15:00 Reason for downtime: Panopto are performing emergency maintenance to address the performance problems over the last week: “On Thursday, October 8th, the infrastructure powering your Panopto Cloud site will be updated to improve performance and scalability. This update will occur from 12:00 am to 3:00 am BST. We expect up to 3 hours of downtime beginning at the start of the maintenance wi... Wed, 07 Oct 2020 16:36:35 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1602001951 http://www.sussex.ac.uk/its/news/story?anchor=1602001951 The University is being targeted by Phishing campaigns where criminals contact you by email, phone or text and pretend to be a person or brand you recognise in order to steal valuable personal details or money from you. Emails might include: Your mailbox is full You are about to lose access, follow this link Click here to upgrade You need to urgently make a payment now If you receive any email that you weren’t expecting or seems unusual, even if from someone you trust, don't ... Wed, 07 Oct 2020 15:49:13 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1601894585 http://www.sussex.ac.uk/its/news/story?anchor=1601894585 UPDATE: 5 Oct 2020 - 4:26pm Panopto Services are now available... Mon, 05 Oct 2020 16:26:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1601906895 http://www.sussex.ac.uk/its/news/story?anchor=1601906895 Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / time: 05 October 2020 (ongoing) Reason for downtime: Panopto are aware of this issue and they are working to restore service Status Updates: https://status.io/pages/57c1fd57097aa14d7f0021cd... Mon, 05 Oct 2020 15:08:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1601565454 http://www.sussex.ac.uk/its/news/story?anchor=1601565454 Systems / Services Affected: Panopto, the video streaming platform used by the University, is currently unavailable. Date / time: 01 October 2020 (ongoing) Reason for downtime: Panopto are aware of this issue and they are working to restore service IT Services change/incident number: 1087850 Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServi... Thu, 01 Oct 2020 17:07:29 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1601543286 http://www.sussex.ac.uk/its/news/story?anchor=1601543286 Systems / Services Affected: You may find that checking your email at outlook.office.com is much slower than usual, or you can’t access your email at all. This issue seems to be intermittent and is not affected everybody. Date / time: 1 October (ongoing) Reason for downtime: Microsoft are aware of a performance issue with the Outlook web service, and they are working to resolve it. IT Services change/incident number: 1087655 Contact the IT Service Desk for support: Log a suppo... Thu, 01 Oct 2020 10:08:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1599205352 http://www.sussex.ac.uk/its/news/story?anchor=1599205352 UPDATE: 4 Sep 2020 - 11:20am Cognos is now working normally.  ... Fri, 04 Sep 2020 11:20:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1591195228 http://www.sussex.ac.uk/its/news/story?anchor=1591195228 UPDATE: 1 Sep 2020 - 8:32am Study direct and Matterhorn have now been decommissioned.  ... Tue, 01 Sep 2020 08:32:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1598521498 http://www.sussex.ac.uk/its/news/story?anchor=1598521498 If you have an Android phone, you might see notifications that say “FCM Messages”. They might come from Teams or Hangouts. Please do not tap on these messages, simply clear the notification. We aren’t aware of any threats from these notifications, but there is a problem with the Android operating system so we recommend you avoid tapping on them. Google and Microsoft are aware of this issue and are investigating. We will provide more information when it&rsqu... Thu, 27 Aug 2020 10:44:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1598274690 http://www.sussex.ac.uk/its/news/story?anchor=1598274690 Systems / Services Affected: You might have trouble connecting to Zoom meetings and webinars Date / time: 24 August 2020, 13:51 - 18:10 Reason for downtime: Zoom are currently investigating this issue. You can check the status of Zoom on their service status page. IT Services incident number: 1080849 Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter... Tue, 25 Aug 2020 09:50:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1597325950 http://www.sussex.ac.uk/its/news/story?anchor=1597325950 Please don’t take your Sussex PC home. Computers from IT Services will only work when they are connected to the Sussex network, so if you take your computer home you won’t be able to use it. You are welcome to take your monitor if this will make it more comfortable to work at home. Please ensure you take the correct cables and ensure you have permission to visit the campus. Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subs... Thu, 13 Aug 2020 14:39:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1597047474 http://www.sussex.ac.uk/its/news/story?anchor=1597047474 UPDATE: 10 Aug 2020 - 9:27am The issue with the network in Chichester 1 has now been resolved.  If you are trying to connect remotely to a computer in that building, please try again now.  ... Mon, 10 Aug 2020 09:27:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1596553927 http://www.sussex.ac.uk/its/news/story?anchor=1596553927 We are updating the structure of CMS/Yellow Forms to support the changes in the new Media, Arts and Humanities School. Academic departments associated to the MFM School, HAHP School and the English School are being moved to the new MAH School. If you can't see your modules or courses listed under the old schools in CMS/Yellow Forms - try looking for them under the new 'MAH School' where all the departments will be listed. Contact the IT Service Desk for support: Log a support ticket online... Tue, 04 Aug 2020 16:12:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1596448628 http://www.sussex.ac.uk/its/news/story?anchor=1596448628 Some students may have seen a message in Sussex Direct that invited you to register for your next academic year. If you tried to register, you will have seen an error message. You do not need to register yet. This message appeared too early – you don’t need to take any action until September. We’ve removed the message and we’re sorry if this caused any confusion or concern. IT Services change/incident number: 1079190 Contact the IT Service Desk for... Mon, 03 Aug 2020 10:57:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1596123112 http://www.sussex.ac.uk/its/news/story?anchor=1596123112 Systems / Services Affected: Turnitin services Date / time: Saturday 01 August 2020, 16:00 – 22.00 Reason for downtime: Turnitin will be performing essential maintenance during this time. For further information please see the Turnitin status page. Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 30 Jul 2020 16:31:52 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1595946839 http://www.sussex.ac.uk/its/news/story?anchor=1595946839 Systems / Services Affected: Mahara Date / time: Thursday 30 July 2020, 08:00 – 14:30 Reason for downtime: Essential maintenance IT Services change/incident number: 3003511 Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 30 Jul 2020 14:01:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1595431541 http://www.sussex.ac.uk/its/news/story?anchor=1595431541 Please click here to watch this week’s ITS News video, which includes: This year’s graduands can access their email account for an additional year. Zoom and LinkedIn Learning access until 31 August. Live captions in Zoom launches next week! In any Zoom meeting, click the menu item for Live Transcripts and then click Enable Auto-transcription. Once you’ve had a chance to try the live captions, please provide feedback. The login page for Adobe is changing in the ... Thu, 23 Jul 2020 08:37:35 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594906188 http://www.sussex.ac.uk/its/news/story?anchor=1594906188 Please click here to watch this week’s ITS News video, which includes: An extra 2 months of LinkedIn Learning for this year’s graduands A great IT security course on LinkedIn Learning Power works in Pevensey 2, Pevensey 3 and the Accelerator Building Students N Drives will be moved to OneDrive this summer; staff N Drives will be moved at a later date Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest new... Thu, 16 Jul 2020 14:55:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594906970 http://www.sussex.ac.uk/its/news/story?anchor=1594906970 Systems / Services Affected: Wired and wireless networks will be unavailable in the following buildings during these works: Pevensey 2 Pevensey 3 Accelerator building Date / time: Between 6am and 9am on Tuesday 21 July and Thursday 23 July Reason for downtime: There are essential power works taking place on campus, which will affect our networking equipment. Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services&rsqu... Thu, 16 Jul 2020 14:55:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594804906 http://www.sussex.ac.uk/its/news/story?anchor=1594804906 Adobe programs like Acrobat, Photoshop and InDesign are no longer available via Windows Remote. If you need to use Adobe applications, you should install them at home or alternatively you can connect to a campus PC via the Staff VPN. ITS now offers a range of ways to work from home (for example, the Staff VPN, cloud file storage and the improved webmail system), making Windows Remote unnecessary for most staff. Adobe have released the latest updates for their software, and unfortunately thes... Wed, 15 Jul 2020 10:21:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594311429 http://www.sussex.ac.uk/its/news/story?anchor=1594311429 Please click here to watch this week’s ITS News video, which includes: Are you getting the most out of LinkedIn Learning? Here are the most popular courses that people are watching at Sussex right now. Microsoft Teams: using keyboard shortcuts, up to 49 people on the screen at once, Teams will be discontinued for Android 4.4 (Kitkat). Security tip: always keep your software up to date. Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Serv... Thu, 09 Jul 2020 17:17:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594030078 http://www.sussex.ac.uk/its/news/story?anchor=1594030078 If you make purchases for the University, you may have received a message today from Procurement today about our new Amazon Business account. This message is genuine. It contains guidance and advice, and you can expect a follow-up message from Amazon. If you would like additional information, please use the contact details contained in the email. Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscri... Mon, 06 Jul 2020 11:07:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1594029531 http://www.sussex.ac.uk/its/news/story?anchor=1594029531 If you need support from IT Services this week, please use the online ticket system to get in touch, rather than calling us. Staff from the IT Service Desk will be receiving additional training this week to ensure we can support you on all the new platforms that ITS has launched in recent months. This means that fewer staff will be available to answer calls. In order to respond quickly to your enquiries, our staff will focus on tickets that have been submitted through our website. Contact ... Mon, 06 Jul 2020 10:58:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1593101170 http://www.sussex.ac.uk/its/news/story?anchor=1593101170 Please click here to watch this week’s ITS News video, which includes: All students and staff can now access Gartner research and resources Saving your OneDrive and Adobe files when you complete your studies Advice for MS Teams owners 3 ways to spot a fake email Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 25 Jun 2020 17:06:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1593079397 http://www.sussex.ac.uk/its/news/story?anchor=1593079397 When you complete your studies at Sussex, it’s important to take a copy of any files that you want to keep. If you want to take a copy of everything in your University OneDrive account or Adobe Creative Cloud account, Microsoft and Adobe provide tools to migrate your files. These tools copy your files and assets from your University account to a personal account. The Microsoft Mover will migrate your files into a personal OneDrive account (you can store 5GB for free), while the Ad... Thu, 25 Jun 2020 11:03:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1592464853 http://www.sussex.ac.uk/its/news/story?anchor=1592464853 Please click here to watch this week’s ITS News video, which includes: Bookmarked links to Canvas are working again Staff back on campus: how to register your Salto card with the printing system Update your software, including FreeOTP Microsoft OneDrive will be used by everyone at Sussex – take this free training course to learn all about it Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at suss... Thu, 18 Jun 2020 08:20:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1592324384 http://www.sussex.ac.uk/its/news/story?anchor=1592324384 UPDATE: 17 Jun 2020 - 11:50am You can now access the graduation form in Sussex Direct.  We removed access yesterday in order to fix a fault.  This has now been resolved and the form is available again.  ... Wed, 17 Jun 2020 11:50:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1591201406 http://www.sussex.ac.uk/its/news/story?anchor=1591201406 Please click here to watch this week’s ITS News video, which includes: An apology for the Turnitin issue over the weekend Microsoft release even more new features for Teams A new remote support tool to help you with IT problems Study Direct and Matterhorn being decommissioned on 1 July All N Drives will be migrated to OneDrive over the summer Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk... Wed, 03 Jun 2020 17:23:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1590741420 http://www.sussex.ac.uk/its/news/story?anchor=1590741420 UPDATE: 3 Jun 2020 - 2:52pm We believe the issue is affecting a number of service providers, eg Virgin Media, Talk Talk and now BT Openreach. We will continue to monitor the situation.  ... Wed, 03 Jun 2020 14:52:51 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1591016433 http://www.sussex.ac.uk/its/news/story?anchor=1591016433 UPDATE: 2 Jun 2020 - 1:59pm From approximately mid-day on Saturday 30 May to approximately 4:30pm Monday 1 June, there was a problem with displaying successful submissions to Turnitin, on either the Canvas Gradebook or Sussex Direct.  Turnitin have reported that they have fixed the fault, and IT Services and Technology Enhanced Learning are now working to update all student records that were affected. The problem did not prevent work from being submitted to Turnitin.  If you s... Tue, 02 Jun 2020 13:59:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1590675484 http://www.sussex.ac.uk/its/news/story?anchor=1590675484 Please click here to watch this week’s ITS News video, which includes: The most popular courses in LinkedIn Learning (morning habits, CV writing, SEO) New features in Teams and Teams training Security tip: keep your data safe by syncing with the cloud Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 28 May 2020 15:18:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1590069674 http://www.sussex.ac.uk/its/news/story?anchor=1590069674 UPDATE: 21 May 2020 - 3:19pm Networked services on campus have returned to normal, and you should be able to access all systems again.... Thu, 21 May 2020 15:19:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1589988760 http://www.sussex.ac.uk/its/news/story?anchor=1589988760 The News videos from ITS are back! Please click here to watch this week’s video, which includes: Some core services will be down for 10 minutes on Tuesday 26 May at 7:30am Get the LinkedIn Learning mobile app All N Drives are moving to OneDrive Some tips for using Microsoft Teams Today’s security tip: spotting spoofed email names Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/i... Wed, 20 May 2020 16:32:40 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1588787584 http://www.sussex.ac.uk/its/news/story?anchor=1588787584 Please watch today’s video update for staff and students. In today’s video: Adobe access for students has been extended to 6 July How to install the Zoom client What is SSO? A tip about using LinkedIn Learning Common types of fake email, how to spot them, and what action to take Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices ... Wed, 06 May 2020 18:53:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1588605018 http://www.sussex.ac.uk/its/news/story?anchor=1588605018 The appearance of the login page for Canvas has changed slightly, as shown below. This is part of our ongoing work to improve the resilience and security of our systems. The new login page is the same one you’ll see for Office 365 (including your email account), Box or Google. The old authentication page looked like this: If you log in to Canvas now, the new page looks like this: Date / time: 04 May 2020 Reason for downtime: We are moving more of our systems into the cloud, t... Mon, 04 May 2020 16:10:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1588599419 http://www.sussex.ac.uk/its/news/story?anchor=1588599419 You might sometimes receive emails telling you that your inbox is almost full. These emails are all fake, and if you follow the link you could put yourself and your personal information at risk. Please just delete emails like this. Since the migration of all email accounts of Office 365, your email account has a huge amount of storage space (at least 50gb). Before the migration, we might have emailed you about storage space, making it harder to spot the fake messages. Now, you can safely ig... Mon, 04 May 2020 14:36:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1588253145 http://www.sussex.ac.uk/its/news/story?anchor=1588253145 Please watch today’s video update for staff and students. In today’s video: Remember to update to Zoom 5 Support from ITS is about to be transformed by a new support tool LinkedIn Learning – watch videos about software, well-being, people skills and creativity, to name just a few Today’s top security tip: strong, unique passwords and how to remember them Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Servi... Thu, 30 Apr 2020 14:25:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1587999468 http://www.sussex.ac.uk/its/news/story?anchor=1587999468 UPDATE: 27 Apr 2020 - 4:52pm There was a problem with the link in our news story about LinkedIn Learning – sorry for the confusion. You can access LinkedIn Learning now on this page of the IT Services website.... Mon, 27 Apr 2020 16:52:23 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1587649952 http://www.sussex.ac.uk/its/news/story?anchor=1587649952 Systems / Services Affected: Access to files on G Drives Date / time: Tuesday 28 April 2020, 07:00 – 11:00 Reason for downtime: Our support partners will be performing essential maintenance during this time, so you won’t be able to access your files on the G Drive. We will complete the work as quickly as possible, but G Drives should be considered at-risk for the 4 hour maintenance window. IT Services change/incident number: 3003250 Contact the IT Service Desk for suppo... Thu, 23 Apr 2020 14:52:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1587572493 http://www.sussex.ac.uk/its/news/story?anchor=1587572493 Please watch today’s video update for staff and students. In today’s video: Help spread the word about fake tax refund emails Using Zoom The launch of LinkedIn Learning For staff, accessing your G Drive and using Teams Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices ... Wed, 22 Apr 2020 17:21:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1587052243 http://www.sussex.ac.uk/its/news/story?anchor=1587052243 Please watch today’s video update for staff and students. In today’s video: The name you chose for the ITS chat bot Help us test and develop the chat bot Fixing the Zoom problem where you’re limited to 40 minute calls Changes to the Canvas login page Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 16 Apr 2020 16:50:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1586364739 http://www.sussex.ac.uk/its/news/story?anchor=1586364739 Please watch today’s video update for staff and students. In today’s video: You can now vote for the name of the ITS chat bot! Upgrading your basic Zoom account How to keep your Zoom calls secure Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Wed, 08 Apr 2020 17:52:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1586273543 http://www.sussex.ac.uk/its/news/story?anchor=1586273543 Today’s video update is for Sussex staff. In today’s video: Now that we’re all working at home, it’s important to brush up on your IT security knowledge All HMRC tax refund emails are fake Join the Zoom webinars Last chance to help us name the ITS chat bot Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 07 Apr 2020 16:32:23 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585909284 http://www.sussex.ac.uk/its/news/story?anchor=1585909284 UPDATE: 3 Apr 2020 - 2:07pm ... Fri, 03 Apr 2020 14:07:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585843760 http://www.sussex.ac.uk/its/news/story?anchor=1585843760 Please watch today’s short news update for both students and staff. In today’s video: Zoom is now live! To log in with your Sussex ID, go to https://universityofsussex.zoom.us/ To learn about Zoom, visit the Teaching Online, Learning Anywhere Canvas site. On the Canvas site can book a place on a training webinars next week, look for a button called Training Opportunities The Staff VPN is being rolled out by department. Here’s when you should use it, and when y... Thu, 02 Apr 2020 17:09:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585817778 http://www.sussex.ac.uk/its/news/story?anchor=1585817778 Systems / Services Affected: You might find that Windows Remote is slow this morning, or it might take time to log on. There was a problem with the Windows Remote servers this morning caused by an unusually high number of people trying to log in. This has been resolved and people are able to access the service, but logging in is slow. Please only use Windows Remote to access services that you can normally only access on campus, such as Yellow Forms, and please log out when you’re n... Thu, 02 Apr 2020 09:56:18 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585759213 http://www.sussex.ac.uk/its/news/story?anchor=1585759213 Today we have another short news update for both students and staff. In today’s video: Zoom users with Sussex email accounts should be contacted soon by Zoom, to merge their account New email banner that will warn you if you email a non-Sussex address Help us name our new Question and Answer Bot! Staff VPN is being rolled out by department, look out for an email with the instructions Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Se... Wed, 01 Apr 2020 17:40:13 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585669173 http://www.sussex.ac.uk/its/news/story?anchor=1585669173 Please watch today’s short news updates for both students and staff. In today’s video: Zoom is coming to Sussex, and what to do if you already have an account The Staff VPN goes live IT Services adapts to the new normal Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 31 Mar 2020 16:39:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585586699 http://www.sussex.ac.uk/its/news/story?anchor=1585586699 In today’s update for staff: Please be mindful of phishing and fake emails If you have already signed up for Zoom, you may need to complete this extra step Help us name the new IT Service Q&A Bot! In today’s student news: Having trouble logging in to Adobe? Use you username@sussex.ac.uk Help us name the new IT Service Q&A Bot! Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest n... Mon, 30 Mar 2020 17:44:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1585328318 http://www.sussex.ac.uk/its/news/story?anchor=1585328318 Please check out today’s short update video for staff Here is the transcript from today’s staff video: Hello, this is IT Services with some news for staff on Friday, 27th March. The first thing is that the two major projects that we hope to have released very, very soon, which are Zoom and the Staff VPN, are both going very well. The final stages are being worked through in ITS and we hope to have those out early next week. We'll have more news for you on Monday. The s... Fri, 27 Mar 2020 16:58:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1585243074 http://www.sussex.ac.uk/its/news/story?anchor=1585243074 Please watch today’s short update videos for students and staff Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Thu, 26 Mar 2020 17:17:54 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1585156462 http://www.sussex.ac.uk/its/news/story?anchor=1585156462 Please check out today’s short update videos for students and staff Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Wed, 25 Mar 2020 17:14:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1585070221 http://www.sussex.ac.uk/its/news/story?anchor=1585070221 Today we have separate video updates for students and staff In today’s staff update: ITS staff no longer distributing kit work ongoing on the Staff VPN Error on sfb yesterday now resolved Zoom is coming soon! Windows remote timeout changes Working on remote support tools In today’s student news: New software available to install at home New Canvas site with studying-at-home resources Zoom coming soon! Contact the IT Service Desk for support: Log a suppo... Tue, 24 Mar 2020 17:17:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584986295 http://www.sussex.ac.uk/its/news/story?anchor=1584986295 Description of work: As part of our work on a Staff VPN service, we will be carrying out network maintenance for an hour on Tuesday morning. Date / time: Tuesday 24 March 2020, 08:00 – 09:00 What will you notice while this work is carried out? We do not expect any disruption during this work. However, there is a risk of brief interruptions to connectivity and networked services. Why are we doing this work? These works will help enable the staff VPN configuration. IT Services chan... Mon, 23 Mar 2020 17:58:15 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584985431 http://www.sussex.ac.uk/its/news/story?anchor=1584985431 Please watch today’s video update from IT Services. This update is for staff. We hope to have much more news for students soon. Included today: Service Desk closed Getting IT equipment Service and software from home Setting up your home computer Ongoing work and thank you Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Mon, 23 Mar 2020 17:43:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584723622 http://www.sussex.ac.uk/its/news/story?anchor=1584723622 Please watch today’s video update from IT Services. Included today: STAFF – getting a PC to work from home (stocks limited) STAFF – progress on the staff VPN STUDENTS – MFM students can access the media files via OneDrive STUDENTS – Adobe Creative Cloud apps available for home installation Contact the IT Service Desk for support: Log a support ticket online Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe... Fri, 20 Mar 2020 17:00:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584628672 http://www.sussex.ac.uk/its/news/story?anchor=1584628672 Please see this Panopto video for the latest news from ITS today. We are working very hard to improve our guidance pages and develop new solutions to enable staff to work from home. The IT Service Desk is getting an unprecedented number of calls and tickets. We appreciate your patience and understanding at this challenging time, and we will respond to all enquiries as quickly as we can. We are currently carrying out urgent work to transfer some of our critical services, including emai... Thu, 19 Mar 2020 17:08:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584467117 http://www.sussex.ac.uk/its/news/story?anchor=1584467117 Staff in IT Services are currently focusing all our efforts on enabling students and staff to continue teaching, learning and working. We are developing new solutions and technologies, and updating all our guidance materials for this unprecedented situation. Staff can find new pages for getting started with Box and Skype for Business on the ITS website. Please check the ITS website daily. The services and guidance will evolve quickly and you should check that you’re using the latest ... Wed, 18 Mar 2020 14:28:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1584093148 http://www.sussex.ac.uk/its/news/story?anchor=1584093148 Systems / Services Affected: Network (Wired and Wireless) - Fixed Date / time: 13/03/2020 - 08:00-09:30hrs Reason for downtime: Connectivity Issues IT Services change/incident number: 1065971 Network Problem (Wired and Wireless) - Fixed This morning, there was an an intermittent issue with network access across campus. You may have had difficulty logging onto the Wi-Fi or a PC. ITS technical teams have investigated and fixed the issue. If you experience any ongoing connectivity iss... Fri, 13 Mar 2020 09:52:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1583342189 http://www.sussex.ac.uk/its/news/story?anchor=1583342189 About 800 staff email accounts have been moved to the cloud. The process has gone very smoothly, so the decision has been made to complete the email migration in 3 weeks instead of 5. The timetable on the ITS website has been updated. It’s important to complete this work as quickly as possible because having some accounts on the old system can cause problems, for example accessing room calendars or shared inboxes. The sooner it’s completed the better. You will receive an... Wed, 04 Mar 2020 17:16:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1583338962 http://www.sussex.ac.uk/its/news/story?anchor=1583338962 Systems / Services Affected: During this time you won’t be able to install applications using the Software Center on Sussex Windows PCs. Date / time: Monday 9 March, 09:00 - 13:00 Reason for downtime: We are performing essential updates and maintenance on this system. IT Services change/incident number: 3003068 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at suss... Wed, 04 Mar 2020 16:22:42 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1583166380 http://www.sussex.ac.uk/its/news/story?anchor=1583166380 Systems / Services Affected: IT Services provides the N Drive (Home Share) for you to save your work files. However, running executable files (like .exe or .msi) from this folder increases the load on the file servers and may represent a security risk. We are updating the N Drive to prevent you from running executable files from the following folders on Windows PCs: Desktop Documents Pictures Videos folders You can still run executable files from your local folders (for example Downl... Mon, 02 Mar 2020 16:26:20 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1582879156 http://www.sussex.ac.uk/its/news/story?anchor=1582879156 In a move that will significantly improve email reliability and functionality, IT Services will begin migrating staff email accounts to the cloud next week. This follows the successful migration of all group email accounts over the last month. You can find details about this work, including the preparations you need to make and the week that your team will be migrated, on the ITS website. No disruption is expected during this work. When your email account is moved over, you might see a popup w... Fri, 28 Feb 2020 08:39:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1582735642 http://www.sussex.ac.uk/its/news/story?anchor=1582735642 Systems / Services Affected: Staff and Student Printing - tray selection and stapling Date / time: Thursday 26 February Reason for downtime: Following an update to the printing service on Friday you may have found some issues with the advanced tray selection and stapling options. This issue has now been resolved, to apply the fix you will need to restart your machine so the new setting applies. Once your machine has been restarted, you should be able to print without issues. Visit us in Sh... Wed, 26 Feb 2020 16:47:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1582624256 http://www.sussex.ac.uk/its/news/story?anchor=1582624256 UPDATE: 25 Feb 2020 - 2:30pm Our printing support partners have now confirmed that the issues with staff and student printing have now been resolved. We apologise for the inconvenience.... Tue, 25 Feb 2020 14:30:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1582208953 http://www.sussex.ac.uk/its/news/story?anchor=1582208953 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 February, 22:00 - Friday 21, 02:00 & Friday 21 February 20:00 – 21:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during these times for monthly essential maintenance and updates. IT Services change/incident number: 3003003, 3003002 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news ... Thu, 20 Feb 2020 14:29:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1582105054 http://www.sussex.ac.uk/its/news/story?anchor=1582105054 According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you receive an email claiming to offer a tax refund, it is fake. If you think you might have given away your details to this scam, please take the following action immediately: If you gave away your bank details, you should contact your bank If you entered your Sussex password, please change it using Sussex Direct Mimecast stops many malicious emails from reachi... Wed, 19 Feb 2020 09:37:34 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1581943004 http://www.sussex.ac.uk/its/news/story?anchor=1581943004 UPDATE: 17 Feb 2020 - 1:16pm You should now be able to view your Similarity Reports via Turnitin.... Mon, 17 Feb 2020 13:16:19 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1581342856 http://www.sussex.ac.uk/its/news/story?anchor=1581342856 UPDATE: 10 Feb 2020 - 2:26pm The performance of Sussex Direct is returning to normal.  We apologise for any frustration in collecting your results today.... Mon, 10 Feb 2020 14:26:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1580399621 http://www.sussex.ac.uk/its/news/story?anchor=1580399621 UPDATE: 5 Feb 2020 - 1:29pm The print service upgrade has been completed ahead of schedule and printing and scanning is now fully available again. Tomorrow there will be a further interruption to the Web Print service between 09:00 and 11:00. Printing from staff and student computers on campus will not be affected.   ... Wed, 05 Feb 2020 13:29:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1580894608 http://www.sussex.ac.uk/its/news/story?anchor=1580894608 Systems / Services Affected: Logging in to Box. Box is the latest service to be migrated to our new cloud-based authentication system. Logins may be at-risk for a short time while we implement this change, and then appearance of the login page will change. The existing authentication page looks like this: The new page will look like this: Date / time: 05 February 2020, 20:00 - 20:30 Reason for downtime: We are beginning to move more of our systems into the cloud, to make them much more... Wed, 05 Feb 2020 09:23:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1580292882 http://www.sussex.ac.uk/its/news/story?anchor=1580292882 UPDATE: 29 Jan 2020 - 10:36am This issue has been resolved and eduroam is now working normally in all areas.... Wed, 29 Jan 2020 10:36:11 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579792156 http://www.sussex.ac.uk/its/news/story?anchor=1579792156 If you log in to any Google services using your Sussex username (such as Google Chrome, Google Classroom or Google Drive) then you may notice a change to the login page tomorrow morning. You may not be able to log in to Google services for a short time while this work is completed. The existing authentication page looks like this: The new page will look like this: Date / time: 24 January 2020, 10:00 - 10:30 Reason for downtime: We are beginning to move more of our systems into the cloud... Thu, 23 Jan 2020 15:09:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579604604 http://www.sussex.ac.uk/its/news/story?anchor=1579604604 UPDATE: 23 Jan 2020 - 9:12am The G Drive was restored at about 8:30am, following work over night by ITS staff and our support partners.  You should now be able to access your files normally. If you can’t access your G Drive, please log out and log back in to your computer.  This should refresh your connection. We are investigating the root cause of this issue, and we will be monitoring the health of the service closely in the coming days.... Thu, 23 Jan 2020 09:12:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579598894 http://www.sussex.ac.uk/its/news/story?anchor=1579598894 According to the government, “HMRC will never send notifications by email about tax rebates or refunds.” If you receive an email claiming to offer a tax refund, it is fake. If you think you might have given away your details to this scam, please take the following action immediately: If you gave away your bank details, you should contact your bank If you entered your Sussex password, please change it using Sussex Direct Mimecast stops many malicious emails from reach... Tue, 21 Jan 2020 09:28:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579093209 http://www.sussex.ac.uk/its/news/story?anchor=1579093209 UPDATE: 16 Jan 2020 - 12:38pm [this work has been postponed from Friday 17 January to Monday 20 January] Systems / Services Affected: We recommend you close all G Drive (Group Share) files by 5pm on Monday and, where possible, log out at this time. If you have G Drive files open when this work begins, there is a risk they could be damaged. You won’t be able to open files on the G Drive or save files to it while this work is being done. Please take ... Thu, 16 Jan 2020 12:38:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579170942 http://www.sussex.ac.uk/its/news/story?anchor=1579170942 UPDATE: 16 Jan 2020 - 11:07am Microsoft have informed us that Planner is now available.... Thu, 16 Jan 2020 11:07:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579018651 http://www.sussex.ac.uk/its/news/story?anchor=1579018651 We have been notified that power works will affects several buildings on campus tomorrow, from 9am. If networking equipment loses power, you won't be able to connect to the wired or Wi-Fi networks until the power is restored. Norwich House from 9am – All ITS network equipment will be affected therefore no wired or wireless services will be available. Park Village flats 1- 8, 10 and 12 from 11am (for about 3 hours). This will affect ITS networking equipment in Flat 7 and wired and wi... Tue, 14 Jan 2020 16:17:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1579016860 http://www.sussex.ac.uk/its/news/story?anchor=1579016860 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 16 January, 22:00 - Friday 17, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3002852 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 14 Jan 2020 15:47:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1578919949 http://www.sussex.ac.uk/its/news/story?anchor=1578919949 If you use a Sussex PC that is still running Windows 7, you will be updated to Windows 10 very soon. The update will be done remotely, so you will come in one day and simply find that your PC has updated. Most computers will be updated on Friday evening or over the weekend. You need to do two things to allow your computer to update: Do not shut down your PC when you go home. This is our general advice anyway; you should never shut down your PC at the end of the day. Remember to log out. ... Mon, 13 Jan 2020 12:52:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1578571015 http://www.sussex.ac.uk/its/news/story?anchor=1578571015 Systems / Services Affected: The login screen for Office 365 is going to change, and logins to Office 365 may not be available for a short time. If you need access to any of the following services, we recommend that you log in before 10am: The student webmail system office.com Accessing your OneDrive account in a web browser The existing authentication page looks like this: The new page will look like this: Date / time: 14 January 2020, 10:00 - 11:00 Reason for downtime: We are ... Thu, 09 Jan 2020 11:56:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1578312333 http://www.sussex.ac.uk/its/news/story?anchor=1578312333 UPDATE: 7 Jan 2020 - 12:00pm More students and staff have received fake tax refund emails today.  We are working to improve our protection against this phishing attack. According to HMRC, “HMRC will never send notifications by email about tax rebates or refunds.” Please do not forward tax refund emails to the IT Service Desk.  They are fake, please delete them.... Tue, 07 Jan 2020 12:00:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1577183161 http://www.sussex.ac.uk/its/news/story?anchor=1577183161 Numerous staff and students at Sussex have received very unpleasant, targeted phishing emails with subject lines like “I caught you watching porn”. They are sent from email accounts that include Sussex Student names, for example xx123@sussex.ac.uk. This appears to be a persistent attack over the holiday period, with particularly unpleasant content. These emails are completely false and should be disregarded. We are working to identify and block this threat, please delete th... Tue, 24 Dec 2019 10:33:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576664434 http://www.sussex.ac.uk/its/news/story?anchor=1576664434 Systems / Services Affected: We are performing essential maintenance on a server that provides applications for Windows PCs. During this work, several applications will be unavailable, including: Aladin EDIT68K Eviews 11 Fiji FragStats 4 Freemind HLM Jmol LTspice Maple 2019.1 Microprocessor Simulator Notepad++ Praat Processing Pymol SIM68K SniffyLite StataIC Topcat VO Desktop VO Spec Wordsmith Xmind Date / time: 18 December 2019, 09:00 - 17:00 Reason for downtime: Esse... Wed, 18 Dec 2019 10:20:34 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576601280 http://www.sussex.ac.uk/its/news/story?anchor=1576601280 Due to staff training, the IT Service Desk will not be able to answer calls to the 8090 number from 09:30 to 13:00 tomorrow. The Service Desk in Shawcross will be staffed. If you have an IT issue tomorrow, please log a ticket online and we will respond as quickly as possible. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090... Tue, 17 Dec 2019 16:48:00 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576158782 http://www.sussex.ac.uk/its/news/story?anchor=1576158782 Systems / Services Affected: Staff and student printing will be unavailable. Date / time: 16 December 2019, 12:00 - 14:00 Reason for downtime: Our support partners will be performing essential maintenance. IT Services change/incident number: 3002770 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090... Mon, 16 Dec 2019 11:52:23 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576495010 http://www.sussex.ac.uk/its/news/story?anchor=1576495010 You may receive a fake email today with the subject line Re: Income Tax The email is a clever copy of a genuine HMRC email, but the link leads to a phishing website designed to look like the HMRC site. If you enter any information on this website, you are giving away your information to criminals. We have blocked the site, so if you’re connected to the Sussex network you won’t be able to visit it. Please be very careful to check the address of links in emails before you f... Mon, 16 Dec 2019 11:16:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576488624 http://www.sussex.ac.uk/its/news/story?anchor=1576488624 You may see a new popup window the next time you log on to the Windows Remote service. The window will warn you that “the identity of the remote computer cannot be verified”. This is the result of essential updates to the service. Please tick the box marked “don’t ask me again for connection to this computer” and press yes. ... Mon, 16 Dec 2019 09:30:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576486192 http://www.sussex.ac.uk/its/news/story?anchor=1576486192 Systems / Services Affected: Shawcross will close at 14:00 on Friday 20 December and reopen at 09.00 on 2 January. The student computer rooms will be inaccessible during this time. If you need to use a computer between these times, please visit: The Library (Check Library opening times) York House computer room, next to the security office Pevensey 1 first floor computer rooms (you will need the keycode to gain access) Contact the IT Service Desk for support: Visit us in Shawcross L... Mon, 16 Dec 2019 08:59:57 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576155377 http://www.sussex.ac.uk/its/news/story?anchor=1576155377 Systems / Services Affected: Cognos Date / time: 16 December 2019, 16:00 - 17:00 Reason for downtime: We’ll be carrying out essential maintenance at this time, meaning Cognos won’t be available. IT Services change/incident number: 3002762 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090... Thu, 12 Dec 2019 12:56:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576059792 http://www.sussex.ac.uk/its/news/story?anchor=1576059792 Systems / Services Affected: The High Performance Computing service is currently unavailable. Date / time: 10 December 2019, 22:00 - 12 December, 10:00 Reason for downtime: We are currently investigating the cause. We’ll provide further updates when available, contacting HPC users directly. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090... Thu, 12 Dec 2019 12:54:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1576073125 http://www.sussex.ac.uk/its/news/story?anchor=1576073125 UPDATE: 11 Dec 2019 - 4:34pm G Drives are now returning to normal.  If you're still having trouble creating or renaming files, please try again in a short while. We are continuing to monitor this service. We recommend that all staff begin migrating their files to our secure cloud services, OneDrive and Box. For guidance about these services, please see the ITS website for details.... Wed, 11 Dec 2019 16:34:03 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1575880858 http://www.sussex.ac.uk/its/news/story?anchor=1575880858 UPDATE: 9 Dec 2019 - 10:37am Staff and student printing systems are now working normally. You may need to re-submit your print jobs if you sent them to UoS_Secure_Print this morning.  ... Mon, 09 Dec 2019 10:37:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1575633108 http://www.sussex.ac.uk/its/news/story?anchor=1575633108 If you get an unexpected email from somebody claiming to be a lecturer or colleague, please be sure to check the sender’s email address. We have seen a spike in the number of fake emails claiming to be a member of University staff. These emails contain a short phrase like: Are you on campus? If you reply, you will begin a conversation with the criminals, and eventually you’ll be asked to send money or make a payment. The criminals set up single-use gmail or hotmail addre... Fri, 06 Dec 2019 11:51:48 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1575541260 http://www.sussex.ac.uk/its/news/story?anchor=1575541260 UPDATE: 5 Dec 2019 - 3:28pm TurnItIn have advised that they have fixed the issues with the similarity reports. ... Thu, 05 Dec 2019 15:28:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1575475392 http://www.sussex.ac.uk/its/news/story?anchor=1575475392 If you would like a free baseball cap, screwdriver, bag, pen or pad of postits, pop over to the IT Service Desk in Shawcross from 10am on Friday. Our software suppliers Wolfram, NVivo, MathWorks and Mathematica have sent us some merch to give away to students. Get them before they’re gone! ... Wed, 04 Dec 2019 16:03:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574851918 http://www.sussex.ac.uk/its/news/story?anchor=1574851918 One of the most important things you can do for your online security is use unique passwords for each site. You should NEVER use your Sussex password on any other sites. This is important for your own safety, and also for the safety of the University. Following recent security research, the details of over 3,500 Sussex users were found online. While we don’t believe this includes passwords or bank details, it does include things like email addresses, geographic locations, names, phon... Wed, 27 Nov 2019 10:58:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574441025 http://www.sussex.ac.uk/its/news/story?anchor=1574441025 If you need IT support ahead of next week’s industrial action, please create a support ticket online. This will ensure that your ticket is prioritised properly and you get the support you need. Please avoid calling members of staff in ITS directly, as this causes delays for everyone. IT Services will be working to ensure that the systems and services used by students and staff are unaffected by the strike action next week. Contact the IT Service Desk for support: Visit us in Sha... Fri, 22 Nov 2019 16:43:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574353579 http://www.sussex.ac.uk/its/news/story?anchor=1574353579 UPDATE: 21 Nov 2019 - 5:40pm MFD printing issues have now been resolved.... Thu, 21 Nov 2019 17:40:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574155623 http://www.sussex.ac.uk/its/news/story?anchor=1574155623 UPDATE: 21 Nov 2019 - 8:52am The problem with Cloudprint has been resolved by our support partners.  If you need to print from your own device by uploading your file to the Cloudprint website, you can do this again now. To learn more about Cloudprint, please see the IT Services website.... Thu, 21 Nov 2019 08:52:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574180498 http://www.sussex.ac.uk/its/news/story?anchor=1574180498 A very convincing email that contains a phishing link has been received by many students and staff today. The email contains the text: Hellο, Yου have 1 Impοrtant message frοm Public Information Office. There is a button marked ‘view’. If you click this button, you will be taken to a convincing copy of the Sussex website, but the URL begins with sussexlogin.blob.core If you attempt to log in to the fake site us... Tue, 19 Nov 2019 16:21:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1574152924 http://www.sussex.ac.uk/its/news/story?anchor=1574152924 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 November, 22:00 - Friday 22, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3002651 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 19 Nov 2019 08:42:04 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1573664849 http://www.sussex.ac.uk/its/news/story?anchor=1573664849 UPDATE: 14 Nov 2019 - 8:08am ... Thu, 14 Nov 2019 08:08:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1573480027 http://www.sussex.ac.uk/its/news/story?anchor=1573480027 UPDATE: 12 Nov 2019 - 10:38am The O2 Wi-Fi network is now working normally.... Tue, 12 Nov 2019 10:38:03 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1573548019 http://www.sussex.ac.uk/its/news/story?anchor=1573548019 UPDATE: 12 Nov 2019 - 8:59am The issue with Box logins has been resolved.  You should be able to log in and access your files now.    ... Tue, 12 Nov 2019 08:59:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1572859938 http://www.sussex.ac.uk/its/news/story?anchor=1572859938 UPDATE: 4 Nov 2019 - 11:16am Networking in all locations has now been restored following yesterday's power cut.  ... Mon, 04 Nov 2019 11:16:49 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1572857498 http://www.sussex.ac.uk/its/news/story?anchor=1572857498 UPDATE: 4 Nov 2019 - 9:26am Our support partners have restored the printing service. We apologise for this interruption to service.... Mon, 04 Nov 2019 09:26:23 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1571388432 http://www.sussex.ac.uk/its/news/story?anchor=1571388432 There are currently power supply issues to a number of switches in JMS. SEF have been informed and are looking into it. Network connectivity (wired and wireless) may be affected in JMS. This will be resolved when SEF have resolved the issues with power supply into JMS.... Fri, 18 Oct 2019 09:47:12 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1571226453 http://www.sussex.ac.uk/its/news/story?anchor=1571226453 UPDATE: 16 Oct 2019 - 2:04pm Our support partners have restored the printing service. We apologise for this interruption to service.... Wed, 16 Oct 2019 14:04:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1571144134 http://www.sussex.ac.uk/its/news/story?anchor=1571144134 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 October, 22:00 - Friday 18, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3002466 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 15 Oct 2019 13:55:34 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1570619273 http://www.sussex.ac.uk/its/news/story?anchor=1570619273 Systems / Services Affected: Cognos Reports will be unavailable while this work is carried out. Date / time: 10 October 2019, 17:00 - 18:00 Reason for downtime: This is part of ongoing work to make the Cognos service more resilient and reliable. IT Services change/incident number: 3002092 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us ... Wed, 09 Oct 2019 12:07:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1567759788 http://www.sussex.ac.uk/its/news/story?anchor=1567759788 UPDATE: 8 Oct 2019 - 2:44pm The latest version of MacOS (Catalina, 10.15) was released yesterday. As a reminder to staff, we recommend you do not update Sussex-owned Mac computers to this version.  Apple have removed support for 32-bit applications in this update, which could impact your ability to work. If you have an Apple desktop computer, you will not be able to log in if you update to 10.15. Please avoid updating to Catalina until we provide further information.... Tue, 08 Oct 2019 15:27:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1570458469 http://www.sussex.ac.uk/its/news/story?anchor=1570458469 Please avoid using Microsoft Edge for printing. Your print job may be lost, but you won’t see an error message telling you that it failed. You will then need to contact the IT Service Desk to ask for a refund of your print credit. Microsoft Edge is pinned to the taskbar on all student desktops, and it is your default browser. Unfortunately, this isn’t something we can change. Please use Chrome, Firefox or Internet Explorer instead of Edge. You can find more information a... Mon, 07 Oct 2019 15:27:49 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1570181713 http://www.sussex.ac.uk/its/news/story?anchor=1570181713 UPDATE: 4 Oct 2019 - 4:12pm The fix for the issue with Business Systems has been completed, and normal access has been restored.  IT Services apologies for this service outage.... Fri, 04 Oct 2019 16:14:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1569858015 http://www.sussex.ac.uk/its/news/story?anchor=1569858015 Canvas works best in Chrome. If you try to use Canvas with Safari or any other browser, you might encounter issues with logins or functionality. For more information, please see the Canvas and Safari FAQ on the ITS website. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Mon, 30 Sep 2019 16:40:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1569848030 http://www.sussex.ac.uk/its/news/story?anchor=1569848030 Panopto, our new video capture system, is working well in most locations across the University, but we are getting reports of issues in some rooms. We’re currently looking for a pattern in these issues and Panopto are helping us in our investigations. We’re sorry if you’ve been affected by a slow launch or an error message today, but we’re glad to say that most recordings have gone smoothly. If you’re using Panopto to record a lecture and you ... Mon, 30 Sep 2019 13:53:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1569841428 http://www.sussex.ac.uk/its/news/story?anchor=1569841428 You might find that you can’t see your timetable in the SussexMobile app. A solution to this seems to be uninstalling and reinstalling the app. We are working with our suppliers to resolve the underlying problem. Remember that you can always see your timetable on the Sussex Direct site. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Fol... Mon, 30 Sep 2019 12:03:48 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1569332740 http://www.sussex.ac.uk/its/news/story?anchor=1569332740 If you have a mobile phone provided by the University, you may have received a text message this afternoon about payment on a bill. We are working to resolve this issue with Vodafone at the moment. Your coverage will not be interrupted and you can ignore this message. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 24 Sep 2019 14:56:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568972877 http://www.sussex.ac.uk/its/news/story?anchor=1568972877 Systems / Services Affected: We will be restarting the Cognos Reports service, so it won’t be available for approximately 10 minutes. Date / time: 20 September 2019, 12:00 Reason for downtime: This is essential maintenance to resolve some recent issues with Cognos. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITS... Fri, 20 Sep 2019 10:47:57 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568893927 http://www.sussex.ac.uk/its/news/story?anchor=1568893927 For the next week, staff in Shawcross will be helping new students with any IT issues. We’ll be ready to help over Welcome Weekend and throughout Welcome Week. Shawcross will be locked overnight from this evening and the student computer rooms will not be available. You can find a list of other student computer rooms on this page. The student computer rooms in Shawcross will be available again from Saturday 28 September. The IT Service Desk will be open as usual for the next week,... Thu, 19 Sep 2019 12:52:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568804294 http://www.sussex.ac.uk/its/news/story?anchor=1568804294 Systems / Services Affected: You might see error messages in Cognos, or it might fail to run a report. We may need to restart the service to resolve this issue, in which case Cognos will become unavailable for up to 10 minutes. Date / time: 18 September 2019, 11:30 (ongoing) Reason for downtime: We’re working with our support partners to resolve this issue as quickly as possible. IT Services change/incident number: 1046088 Contact the IT Service Desk for support: Visit us in ... Wed, 18 Sep 2019 11:58:14 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568709165 http://www.sussex.ac.uk/its/news/story?anchor=1568709165 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 19 September, 22:00 - Friday 20, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3001896 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 17 Sep 2019 09:32:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568304702 http://www.sussex.ac.uk/its/news/story?anchor=1568304702 UPDATE: 13 Sep 2019 - 8:42am Box restored access to their systems at around 22:30 last night.  You should be able to access your files normally this morning.    ... Fri, 13 Sep 2019 08:42:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568217244 http://www.sussex.ac.uk/its/news/story?anchor=1568217244 Systems / Services Affected: Cognos Reports will be unavailable during this work Date / time: 12 September 2019, 16:30 - 13 September 09.30 Reason for downtime: In order to resolve a number of issues with Cognos, we will be moving the systems to a new platform. Cognos may be available before the end of this window, but should be considered at-risk for the full duration. We will be monitoring Cognos closely, but there may be additional interruptions to the system before this work begins. We ... Wed, 11 Sep 2019 16:54:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568108663 http://www.sussex.ac.uk/its/news/story?anchor=1568108663 UPDATE: 10 Sep 2019 - 11:32am Cognos Reports has been restored and is working normally.  We're continuing to monitor the service closely.... Tue, 10 Sep 2019 11:32:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1568038059 http://www.sussex.ac.uk/its/news/story?anchor=1568038059 Description of work: As part of an update to our campus firewalls, there will be an interruption to all networked services of around 2 minutes. This will happen sometime between 07:00 and 08:30, most likely around 07:30. Date / time: 10 September 2019, 07:00 - 08:30 What will you notice while this work is carried out? You will be unable to use networked services, including access to the internet and email, for a short time during this work. Why are we doing this work? This is an essential u... Mon, 09 Sep 2019 15:07:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1567598176 http://www.sussex.ac.uk/its/news/story?anchor=1567598176 UPDATE: 4 Sep 2019 - 2:04pm Issues accessing the Group Share / G Drive have been resolved, further investigation into the cause of this issue is ongoing. ... Wed, 04 Sep 2019 14:04:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1567509511 http://www.sussex.ac.uk/its/news/story?anchor=1567509511 We are about to install Microsoft Office 2019 onto all Mac desktop computers that were provided by IT Services. This update will be rolled out on Friday and will run automatically. The update will be paused if you have any Office applications open. Please leave your Mac on over the weekend, with all Office apps closed, to ensure you get the latest version of Office. Systems / Services Affected: All Mac desktop computers that are provided by IT Services Date / time: From 09:00 on Friday 6 Se... Tue, 03 Sep 2019 12:18:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1567163132 http://www.sussex.ac.uk/its/news/story?anchor=1567163132 This issue will only affect you if you’re trying to replace a file that you have already uploaded to Turnitin. This isn’t currently possible. The engineering team at Turnitin are working to resolve the issue. You can still upload a new version of your file. Staff are advised to mark the most recent version of files and ignore older versions. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to ... Fri, 30 Aug 2019 12:05:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1566982189 http://www.sussex.ac.uk/its/news/story?anchor=1566982189 UPDATE: 28 Aug 2019 - 10:08am Sussex Direct is now available again.  Apologies for any inconvenience that this outage may have caused this morning.... Wed, 28 Aug 2019 10:08:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1566560667 http://www.sussex.ac.uk/its/news/story?anchor=1566560667 - Systems / Services Affected: Research volumes - Date / time: 23/08/19 12:39 - Reason for downtime: Due to pre-arranged maintenance work, some Lifesci/GDSC research volumes on the cluster have been unavailable this morning (Friday 23rd August). However we have discovered a fault during this maintenance work, which has meant some other volumes are temporarily unavailable, including the CISC and QSD volumes. We are working on resolving the fault and hope t... Fri, 23 Aug 2019 12:44:27 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1566395269 http://www.sussex.ac.uk/its/news/story?anchor=1566395269 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 22 August, 22:00 - Friday 23, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3001896 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Wed, 21 Aug 2019 14:47:49 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1566313623 http://www.sussex.ac.uk/its/news/story?anchor=1566313623 We closely monitor your satisfaction with IT Services and we take pride in providing the highest quality service we can. Every aspect of teaching, working and researching at Sussex depends on IT technology and it’s a great privilege to be such a key part of this unique, vibrant University. You’ve consistently told us that despite the challenges we face, our friendly staff do their best to provide quick, helpful responses when you have an IT issue or need a new service. 90... Tue, 20 Aug 2019 16:07:03 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565859005 http://www.sussex.ac.uk/its/news/story?anchor=1565859005 If you need help from IT Services today or tomorrow, you won’t be able to visit us in Shawcross so please email or call us instead. The Admissions team are now using Shawcross for Clearing, so the IT Service Desk has closed for a couple of days. The Service Desk will re-open on Monday at 9:00. The student computer rooms will be inaccessible until 27 August. Contact the IT Service Desk for support: Log a support ticket online Call us on 01273 678090 Subscribe to IT Services&r... Thu, 15 Aug 2019 09:50:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565771430 http://www.sussex.ac.uk/its/news/story?anchor=1565771430 The IT Service Desk will be closing at 3pm today. If you need help from the Service Desk, please call or visit before 3pm. The Service Desk will be open from 9am tomorrow as usual. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Wed, 14 Aug 2019 09:30:30 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565709445 http://www.sussex.ac.uk/its/news/story?anchor=1565709445 As part of our ongoing assessment of the University network, you might notice staff from Coastal Data visiting buildings on campus in the coming weeks. You’ll be able to spot them in branded t-shirts or carrying an ID badge. Coastal are surveying the Wi-Fi in certain buildings along with the physical fibre connections. For a lot of students and staff, nothing matters more than a stable internet connection. However, before we begin the large project of improving the Sussex network, ... Tue, 13 Aug 2019 16:17:25 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565259815 http://www.sussex.ac.uk/its/news/story?anchor=1565259815 Our new email security system will contact you if you receive suspicious messages. You have the option to release them to your inbox or block them. These emails will have the subject line ‘You have new held messages’ and come from Sussex Postmaster (postmaster@sussex.ac.uk). These notification emails aren’t spam and it’s important that you check the contents. For more details about the new email security system, please see the ITS website. Contact ... Thu, 08 Aug 2019 14:20:40 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565080592 http://www.sussex.ac.uk/its/news/story?anchor=1565080592 When did you last change your password? We strongly recommend changing your password at least once every 3 months, and you should keep all your passwords unique. Cyber crime is on the rise in Higher Education, with University staff and students being routinely targeted by fraudsters. Make sure you stay safe. If somebody has obtained your password, via a phishing attack or a data breach elsewhere, they might hold it for a long time before using it. Changing your password reduces this risk. You... Tue, 06 Aug 2019 09:43:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565020130 http://www.sussex.ac.uk/its/news/story?anchor=1565020130 Systems / Services Affected: Global Protect, a piece of security software on Sussex PCs, is being updated tomorrow. This is essential to restore some services that have recently been interrupted, in particular those used by the Admissions team. You may see popups from Global Protect once your version has updated. If you’re working off-campus, these messages may say that your connection has failed or been lost. If you simply click off any Global Protect messages, you should be able... Mon, 05 Aug 2019 16:48:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1565017228 http://www.sussex.ac.uk/its/news/story?anchor=1565017228 If you use Endnote as part of your studies, you can now download and install it for free on your own devices. IT Services has recently renegotiated our licensing for Endnote. Under the JISC Collections Endnote agreement (at no additional cost to the University) staff and students are able to install the software on their own devices for free. To install Endnote onto your PC or Mac, please visit the IT Services website. Contact the IT Service Desk for support: Visit us in Shawcross Log a su... Mon, 05 Aug 2019 16:00:28 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1564580312 http://www.sussex.ac.uk/its/news/story?anchor=1564580312 Tomorrow (Thursday 1 August), ITS will be switching on a new email security system, which is expected to bring an end to widescale spam and phishing emails appearing in Sussex inboxes. Once the system is activated, it will take a couple of days to become fully operational as our changes are recognised by servers around the world. We should then see a significant reduction in spam emails. Daily digest emails The University’s new intelligent filtering system will intercept malicious ... Wed, 31 Jul 2019 14:38:32 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1564559242 http://www.sussex.ac.uk/its/news/story?anchor=1564559242 Description of work: On Monday 5 August at 16:30 we will begin upgrading the Shibboleth login service. We expect this work to take one hour on Monday and one hour on Wednesday, but you should consider services to be at risk for the following 12 hours while our service providers update their own configurations. Following the update there will be a change to the Shibboleth login screen - you will see a green picture of the Meeting House on the left and login boxes on the right. Date / time: 05 ... Wed, 31 Jul 2019 08:47:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1564416104 http://www.sussex.ac.uk/its/news/story?anchor=1564416104 The student computer rooms in Shawcross will be unavailable for three weeks from tomorrow (30 July) until Tuesday 23 August. The space will be used by the Admissions team for clearing. If you need to use a student computer during this time, please see the ITS website for a list of available rooms. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Fol... Tue, 30 Jul 2019 09:39:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563550456 http://www.sussex.ac.uk/its/news/story?anchor=1563550456 UPDATE: 29 Jul 2019 - 4:05pm REMINDER   Description of work: An important security certificate on eduroam, the University’s Wi-Fi system, needs to be updated every 2 years.  When this happens, our testing shows that all non-Apple devices should check and approve the new certificate without you needing to take any action. However, if you have an iPhone or iPad, you will see a warning message about an unrecognised security certificate.  You will need to che... Mon, 29 Jul 2019 16:05:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1564052731 http://www.sussex.ac.uk/its/news/story?anchor=1564052731 Systems / Services Affected: You may experience problems logging in to the following services: Adobe Enterprise Blackbaud (Raiser’s Edge) Box Canvas CareerHub Figshare Gartner Google Apps Heat Office 365 PAWS Qualtrics Scientia Learnupon Symplectic elements Mahara Dell Boomi Date / time: Tuesday 30 July 2019, 10:00 – 11:00 Reason for downtime: Our support partners will be making essential changes to ensure these systems remain stable and secure. If you ... Thu, 25 Jul 2019 12:06:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563548090 http://www.sussex.ac.uk/its/news/story?anchor=1563548090 As announced at the end of last week, we are currently assessing and improving email security in a range of ways. The first step has been to prevent the automatic forwarding of email from Sussex addresses to non-Sussex address, which causes a range of GDPR, Intellectual Property and data security concerns. 97% of Sussex accounts are now complying with this policy, but we are continuing to look at a small number of cases where inbox rules (something you might have set up yourself) are still pas... Fri, 19 Jul 2019 15:54:50 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563540036 http://www.sussex.ac.uk/its/news/story?anchor=1563540036 UPDATE: 19 Jul 2019 - 3:42pm Web Print via the Cloudprint page is now available again.    ... Fri, 19 Jul 2019 15:42:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563458894 http://www.sussex.ac.uk/its/news/story?anchor=1563458894 For licensing reasons, Adobe has directed us to remove old installations of Creative Cloud. We must uninstall all versions that are older than CC 2018. If you were provided with these applications by IT Services for your work laptop or home computer, you will need uninstall them by the end of August. IT Services will remove old versions from all Sussex desktop PCs and Macs (this will begin on Monday 29 July), but if you have this software on your own computer or on a Sussex laptop, please uni... Thu, 18 Jul 2019 15:46:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563362035 http://www.sussex.ac.uk/its/news/story?anchor=1563362035 UPDATE: 18 Jul 2019 - 1:58pm Skype for Business is now working normally on all desktop computers, IP phones and via the mobile app. We are continuing to work with our support partners to investigate the cause of this issue and take steps to prevent similar issues in the future.... Thu, 18 Jul 2019 13:58:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563438576 http://www.sussex.ac.uk/its/news/story?anchor=1563438576 UPDATE: 18 Jul 2019 - 9:43am We have resolved the problem in Sussex Direct.  The site is now working normally.  ... Thu, 18 Jul 2019 09:43:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563375106 http://www.sussex.ac.uk/its/news/story?anchor=1563375106 Systems / Services Affected: Two features of Sussex Direct (pulling grades from Canvas and Bank Account Validation) will be unavailable. Date / time: 18 July 2019, 16:00 - 16:30 Reason for downtime: This is to allow for essential security improvements. IT Services change/incident number: 3001688 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Fol... Thu, 18 Jul 2019 09:16:33 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563361309 http://www.sussex.ac.uk/its/news/story?anchor=1563361309 UPDATE: 17 Jul 2019 - 12:35pm Windows Remote is now working normally following a restart of the service. If you have found the service very slow this morning, please reconnect now.  ... Wed, 17 Jul 2019 12:35:26 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1563270675 http://www.sussex.ac.uk/its/news/story?anchor=1563270675 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 July, 22:00 - Friday 19, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3001756 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 16 Jul 2019 10:51:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1562842556 http://www.sussex.ac.uk/its/news/story?anchor=1562842556 Systems / Services Affected: If you use any Adobe CC 2019 applications today, you might see an error message that says ‘This device was not registered properly’. You can ignore the message (click Continue), and ignore any advice to download a tool from the Adobe website. Your application will work normally. Date / time: 11 July 2019, 11:00 (ongoing) Reason for downtime: This appears to be a change made by Adobe. We will raise the issue with them and resolve the problem a... Thu, 11 Jul 2019 11:55:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1562766300 http://www.sussex.ac.uk/its/news/story?anchor=1562766300 Systems / Services Affected: All Mac computers in the library Date / time: Friday 12 July 2019, 10:00 - 13:00 Reason for downtime: We will be updating the operating system and software on these computers, which means they won’t be available for a few hours. IT Services change/incident number: 3001709 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/it... Wed, 10 Jul 2019 14:45:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1562670696 http://www.sussex.ac.uk/its/news/story?anchor=1562670696 UPDATE: 10 Jul 2019 - 9:28am Windows Remote is working normally this morning. We're monitoring the performance of the system but you should be able to connect and work as normal.  ... Wed, 10 Jul 2019 09:28:39 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561995658 http://www.sussex.ac.uk/its/news/story?anchor=1561995658 UPDATE: 8 Jul 2019 - 10:52am We had intended to remove off-site access to Study Direct today. However, following feedback from one school, we will will delay this change until later in the year.  ... Mon, 08 Jul 2019 10:52:45 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1562319281 http://www.sussex.ac.uk/its/news/story?anchor=1562319281 There was an interruption to several systems and printing this morning between 09:55 and 10:20. This was caused by an issue in our network infrastructure. This has been resolved and all services are now returning to normal. IT Services Incident Number: 1036518... Fri, 05 Jul 2019 10:35:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1562227473 http://www.sussex.ac.uk/its/news/story?anchor=1562227473 UPDATE: 4 Jul 2019 - 4:54pm Printing, scanning and access to Cloudprint all seem to be working normally. If you continue to have any issues with printing, please contact the IT Service Desk.... Thu, 04 Jul 2019 16:54:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559914947 http://www.sussex.ac.uk/its/news/story?anchor=1559914947 UPDATE: 3 Jul 2019 - 12:45pm This Saturday, there will be network disruption on campus between 08:00 and 14:00. We will conduct essential testing and maintenance on core components of the network. This work is essential to keep the network secure. You will notice a number of interruptions to services during this work, including: Wi-Fi and wired networks on campus and in residences The Sussex website Sussex Direct Business Applications Internet access. ... Wed, 03 Jul 2019 12:45:37 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561644343 http://www.sussex.ac.uk/its/news/story?anchor=1561644343 UPDATE: 2 Jul 2019 - 2:28pm All issues with the telephony system have been resolved, and all phones seem to be working normally.  ... Tue, 02 Jul 2019 14:28:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561650869 http://www.sussex.ac.uk/its/news/story?anchor=1561650869 Systems / Services Affected: Students won’t be able to send print jobs or collect them from any MFDs. Date / time: 02 July 2019, 11:00 - 12:30 Reason for downtime: Our suppliers will be replacing a faulty component in one of the print servers which will require taking the service offline for an hour and a half. IT Services change/incident number: 3001648 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe t... Thu, 27 Jun 2019 16:54:29 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561642151 http://www.sussex.ac.uk/its/news/story?anchor=1561642151 Systems / Services Affected: Adobe Connect Date / time: 02 July 2019, 09:00 - 16:00 Reason for downtime: We will be applying updates to this service, to ensure it remains stable and secure. You won’t be able to use Adobe Connect to make or receive calls during the works. IT Services change/incident number: 3001630 Contact the IT Service Desk for support:   Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ late... Thu, 27 Jun 2019 14:45:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561476116 http://www.sussex.ac.uk/its/news/story?anchor=1561476116 UPDATE: 25 Jun 2019 - 5:11pm Sussex Direct performance is now returning to normal.    ... Tue, 25 Jun 2019 17:11:15 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561375301 http://www.sussex.ac.uk/its/news/story?anchor=1561375301 UPDATE: 24 Jun 2019 - 12:49pm Student printing is now available again.  ... Mon, 24 Jun 2019 12:49:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561019526 http://www.sussex.ac.uk/its/news/story?anchor=1561019526 Description of work: We will be updating the software on the campus Wi-Fi controllers next Thursday morning. The controllers provide Wi-Fi access across the campus (off-campus residences and offices). There are five controllers, each connected to certain buildings. While we’re updating a controller, Wi-Fi will be unavailable in the buildings it controls. Each update will take between 5 and 20 minutes. During this time, you won’t be able to connect to eduroam or o2. The ... Thu, 20 Jun 2019 09:32:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1561018373 http://www.sussex.ac.uk/its/news/story?anchor=1561018373 Panopto, the University’s new lecture recording system, will be deployed for the beginning of the new academic year. The installation of the software begins this week, replacing (and removing) the old system in almost 90 teaching spaces around campus. Existing recordings in the old lecture capture system will be preserved. However, you won’t be able to use the old system to make new recordings once the computer in a room has been updated. As the team from ITS visit each... Thu, 20 Jun 2019 09:12:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1560934805 http://www.sussex.ac.uk/its/news/story?anchor=1560934805 The deployment of Windows 10 to all staff PCs is going well, with over 500 computers updated so far. If you’re going away this summer, please be aware that we may update your PC while you’re gone. You will need to ensure that your data is backed up before you go. Please see the Windows 10 for staff help page, which includes: How to ensure your files and bookmarks are safe What will change when you’re updated to Windows 10 How to restore icons and email signa... Wed, 19 Jun 2019 10:00:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1560872051 http://www.sussex.ac.uk/its/news/story?anchor=1560872051 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 June, 22:00 - Friday 21, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3001594 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 18 Jun 2019 16:34:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1560860872 http://www.sussex.ac.uk/its/news/story?anchor=1560860872 The latest version of Adobe Creative Cloud (2019) is now available for staff to install via the Software Centre. You can remove previous versions of CC using the Software Centre (on PCs) or the Adobe Uninstaller package in the Managed Software Centre (on a Mac). The uninstaller can take a while to run. A team from ITS has started installing the latest software on all student PCs, which includes Adobe CC 2019. Due to changes by Adobe, you will be prompted to sign in to Adobe CC 2019 more ofte... Tue, 18 Jun 2019 13:27:52 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1560857230 http://www.sussex.ac.uk/its/news/story?anchor=1560857230 Systems / Services Affected: If you’re using Windows Remote to work from home, you might experience a slow connection or trouble logging in. Date / time: 17 June 2019, 16:00 (ongoing) Reason for downtime: Some of the Windows Remote servers are experiencing performance issues. We’re restarting them to refresh the connections and investigating the underlying cause. We’re sorry about the frustration this may cause and we’ll restore service performance ... Tue, 18 Jun 2019 12:27:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559723746 http://www.sussex.ac.uk/its/news/story?anchor=1559723746 We will be carrying out essential maintenance to our Skype for Business servers on Thursday and Friday this week, from 08:00 to 17:00 each day. Disruption should be minimal, but if you use Skype for Business then you may notice your phone logging in or out a couple of times while the work is completed. There may also be minor disruption if you are on a long call/conference. The main University telephone PABX / Switchboard will not affected. Contact the IT Service Desk for support: Visit us... Wed, 05 Jun 2019 10:06:20 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559665159 http://www.sussex.ac.uk/its/news/story?anchor=1559665159 Systems / Services Affected: Wi-Fi connections in Northfield and Kings Road residences. You’ll be able to connect, but some people are finding that their connection drops or stalls after a while. The wired network is not affected by this issue, so if you can connect to the network port in your room via the cable provided, please do this. If you don’t have a cable, speak to staff at the reception for your building. Date / time: This has been ongoing for at least a week Re... Tue, 04 Jun 2019 17:19:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559215524 http://www.sussex.ac.uk/its/news/story?anchor=1559215524 UPDATE: 31 May 2019 - 9:26am We have now resolved the issues affecting our storage and all systems and services are functioning normally. If you do have any further issues please contact the Service Desk... Fri, 31 May 2019 09:28:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559212733 http://www.sussex.ac.uk/its/news/story?anchor=1559212733 A security scan of the Sussex network has revealed that a number of desktop PCs and laptops are running without vital security patches. If your Sussex desktop PC is still running Windows 7, it may reboot at 4:30pm today to apply the patches. If this is going to affect you, you will get a warning half an hour before the reboot and we will do our best to identify the owners of these computers so we can contact you in advance. If you have a Windows 7 laptop, you must check that your computer is ... Thu, 30 May 2019 11:38:53 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1559137367 http://www.sussex.ac.uk/its/news/story?anchor=1559137367 At 3pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residences. The interruption is expected to be less than 5 minutes long. We’re sorry about another disruption to the network in these residences. We’re working to resolve a short-term problem in the network controllers, and we’re also investigating long-term improvements to the Sussex network. Contact the IT Service Desk for support: Visit us in... Wed, 29 May 2019 14:42:47 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1558698202 http://www.sussex.ac.uk/its/news/story?anchor=1558698202 At 1pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residences. This is to ensure there will be good service over the weekend following a problem with the campus controllers earlier today. The interruption is expected to be less than 5 minutes long. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/i... Fri, 24 May 2019 12:43:22 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1558013527 http://www.sussex.ac.uk/its/news/story?anchor=1558013527 If you need IT support for your evening deadlines today or on Monday, you can find staff on the IT Service Desk in Shawcross until 7pm. The Service Desk team will be here to answer any questions and problems you may have with e-submissions.... Thu, 16 May 2019 17:00:00 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1558013526 http://www.sussex.ac.uk/its/news/story?anchor=1558013526 More fake emails are arriving in Sussex inboxes, this time with the subject line: HMRC estimate your Income Tax for a previous tax year - GOV.UK 2018/19 These emails contain a link to claim a tax refund. The link will take you to a fake website designed to steal your personal information. Most of these emails have been sent by Hotmail addresses, but you may also receive one from a Sussex account that's been compromised when the owner has given away their password as part of another phishing ... Thu, 16 May 2019 14:32:06 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1558005098 http://www.sussex.ac.uk/its/news/story?anchor=1558005098 Look out for fake emails with the subject line: Your Apple receipt No 8561288-81816 These emails appear to be receipts for purchases from Apple, usually movies. At the bottom of the email there is a link to get a refund. If you follow this link, you’ll be taken to a fake website that will try to steal your personal or financial details. Do not follow the link in these emails. They are a type of phishing attack. If you think you might have given away your Apple login details, chan... Thu, 16 May 2019 12:11:38 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1558001132 http://www.sussex.ac.uk/its/news/story?anchor=1558001132 UPDATE: 16 May 2019 - 11:22am We've identified and fixed a hardware fault was was affecting eduroam Wi-Fi across the central campus buildings (as well as a few other locations like the sports complexes).  You should be able to connect to eduroam again now.... Thu, 16 May 2019 11:22:12 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557834125 http://www.sussex.ac.uk/its/news/story?anchor=1557834125 Description of work: We’ll be performing essential security maintenance on Skype for Business Date / time: 16 May 2019, 10:00 - 12:00 What will you notice while this work is carried out? There should be minimal disruption to Skype for Business, but if you’re a member of one of the team that use it, you may notice one or two brief interruptions during this time. There may also be minor disruption if you are on a long call/conference. The main University telephone PABX / ... Tue, 14 May 2019 12:42:05 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557751370 http://www.sussex.ac.uk/its/news/story?anchor=1557751370 UPDATE: 13 May 2019 - 3:04pm We've resolved the issue that was making it impossible to enter bank details in Sussex Direct. If you need to add your bank details, you should be able to do this now.  ... Mon, 13 May 2019 15:04:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557753500 http://www.sussex.ac.uk/its/news/story?anchor=1557753500 UPDATE: 13 May 2019 - 2:49pm Web Print is now available again.  However, the URL has changed, so please update your bookmarks from https://cloudprint.sussex.ac.uk:9192 to https://cloudprint.sussex.ac.uk/  ... Mon, 13 May 2019 14:49:55 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557496584 http://www.sussex.ac.uk/its/news/story?anchor=1557496584 Although they have not been seen yet at Sussex, fake OneDrive emails have been reported at other UK universities. These emails say that a colleague or fellow student has shared a file with you using OneDrive. The branding may match a real email from OneDrive. There will be a link or button to view the file. If you receive one of these emails, hover your mouse over the link without clicking on it. This will show you the URL of the link. If the email is from a University OneDrive account, th... Fri, 10 May 2019 14:56:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557400531 http://www.sussex.ac.uk/its/news/story?anchor=1557400531 If you’re submitting work to Canvas, we recommend that you don’t use Safari. Use another browser such as Chrome or Firefox if possible. You may experience problems if you try to submit work via Turnitin using Safari. Please see this page on the ITS website for details. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us ... Thu, 09 May 2019 12:15:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1557225864 http://www.sussex.ac.uk/its/news/story?anchor=1557225864 UPDATE: 7 May 2019 - 2:02pm Web Print was restored around 12:00.  You should be able to access the page and send print jobs now. Contact the IT Service Desk for support: Visit us in ShawcrossLog a support ticket onlineCall us on 01273 678090Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribeFollow us on Twitter @ITServices... Tue, 07 May 2019 14:02:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1556897169 http://www.sussex.ac.uk/its/news/story?anchor=1556897169 We have been advised by Turnitin that they have experienced issues this afternoon that may have impacted submissions. We have been advised that the issues are now resolved and the service is operating normally. If this outage had an impact on your submission please contact your school office Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us... Fri, 03 May 2019 16:26:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1556790902 http://www.sussex.ac.uk/its/news/story?anchor=1556790902 Description of work: We have picked a date in July to perform essential testing and maintenance on core components of the network. This work is essential to keep the network secure, but it will cause interruptions to services for several hours. Please contact itservicedesk@sussex.ac.uk if you’re aware of any important University business that could be impacted by interruptions to the services below. Date / time: Saturday 06 July 2019, 08:00 - 14:00 Is this work likely to cause dis... Thu, 02 May 2019 10:55:02 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1556199208 http://www.sussex.ac.uk/its/news/story?anchor=1556199208 We are receiving reports of issues with wifi in the following areas. To resolve this we are going to be rebooting the wifi controller that controls these areas at 1440 and you may notice an outage of less than 5 minutes during this time (in the following areas only) Brighthelm Kent House Kulukundis House Lancaster House Norwich House Swanborough York House If you are still having issues after 1500 this afternoon please contact the service desk Apologies for any inconvenience that t... Thu, 25 Apr 2019 14:33:28 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1555416671 http://www.sussex.ac.uk/its/news/story?anchor=1555416671 Service Affected: Playback of lecture recordings in Canvas Date / time: 16 April 2019, 11:40 - 12:00 Reason for downtime: We are continuing to investigate the cause of this issue. We are monitoring the system closely and we’ve performed some maintenance to resolve an underlying problem. This maintenance didn’t affect lecture playback. IT Services change/incident number: 1026790 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online... Tue, 16 Apr 2019 13:11:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1555315615 http://www.sussex.ac.uk/its/news/story?anchor=1555315615 UPDATE: 15 Apr 2019 - 10:49am The Lecture Capture system is now recording and delivering videos.  If you’ve recorded a lecture in the last few days, you may see the error ‘processing failure’.  If you see this, please publish your recording again.  We will be monitoring the system closely for any further problems. No recordings were lost during this incident.... Mon, 15 Apr 2019 10:49:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1555182989 http://www.sussex.ac.uk/its/news/story?anchor=1555182989 There will be maintenance on a piece of core networking infrastructure tomorrow, Sunday 14th April between 08:00 and 10:30. The work is to replace several failing components in one of the networks core routers which have begun to fail over the weekend. The connections affected by this work are resilient and will fail-over automatically as components are replaced during the work. Users connected to eduroam or the university's wired network may notice some brief interruptions to service as traf... Sat, 13 Apr 2019 20:17:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1555065183 http://www.sussex.ac.uk/its/news/story?anchor=1555065183 The IT Service Desk will be closed for a few days over Easter, and the Shawcross cluster room will be locked. Shawcross will close at 17:00 on Wednesday 17 April and reopen at 08.30 on Wednesday 24. The IT Help Desk in the Library will be open 12:00 to 17:00 on Thursday 18 and Tuesday 23, but will be closed for the days in between. If you need to use a computer while Shawcross is closed, please visit: York House computer room, next to the security office Pevensey 1 first floor computer ro... Fri, 12 Apr 2019 11:33:03 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554999070 http://www.sussex.ac.uk/its/news/story?anchor=1554999070 What’s changing? From Monday, every print job you send to UoS_Secure_Print, the University’s printing system, will be double-sided be default. If you want your document to be single-sided, you’ll need to change this is your print settings. They will default back to double-sided when you close your application. Why are we changing this? We’re making this change to reduce the waste caused by our printing system. This will also reduce the cost of your pri... Thu, 11 Apr 2019 17:11:10 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554889452 http://www.sussex.ac.uk/its/news/story?anchor=1554889452 If you requested an SMS from Sussex Direct this morning to reset your password, a problem with the system meant that you wouldn’t receive a message. This problem has now been resolved and the password reset system is working normally. We apologise for any inconvenience this may have caused. Contact the IT Service Desk for support:   Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/it... Wed, 10 Apr 2019 10:46:19 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554886671 http://www.sussex.ac.uk/its/news/story?anchor=1554886671 UPDATE: 10 Apr 2019 - 10:24am The phone system is now working normally and the IT Service Desk are able to take your calls again.  ... Wed, 10 Apr 2019 10:24:08 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554817207 http://www.sussex.ac.uk/its/news/story?anchor=1554817207 We may reset your password within the next 24 hours to protect your account and your data. If this happens, you won’t be able to access University services or connect to eduroam until you’ve set a new password in Sussex Direct. In recent weeks, the University has been one of many institutions hit by a series of convincing phishing scams. We’ve been able to identify over 1000 students and staff who have given away their login details to these scams, and whose acco... Tue, 09 Apr 2019 14:40:07 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554721856 http://www.sussex.ac.uk/its/news/story?anchor=1554721856 Systems / Services Affected: Submitting work via Turnitin Date / time: 08 April 2019, 04:00 - 11:20 Reason for downtime: According to Turnitin: “Users of Turnitin and TurnitinUK may have been unable to make/view submissions and experienced delays to Similarity Report generation, as a result of a service outage” IT Services change/incident number: 1025069 Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 S... Mon, 08 Apr 2019 12:10:56 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554306852 http://www.sussex.ac.uk/its/news/story?anchor=1554306852 UPDATE: 8 Apr 2019 - 10:12am We’ve had to postpone tomorrow’s Wi-Fi maintenance until later in the month.  This is because we haven’t received the necessary software from our suppliers. As soon as we have the software we’ll find a new date for this work and let you know via ITS News and Twitter.  ... Mon, 08 Apr 2019 10:12:49 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554707450 http://www.sussex.ac.uk/its/news/story?anchor=1554707450 UPDATE: 8 Apr 2019 - 8:26am Sussex Direct is now available again, apologies for any inconvenience caused.... Mon, 08 Apr 2019 08:26:46 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554389164 http://www.sussex.ac.uk/its/news/story?anchor=1554389164 If you’re a member of staff at Sussex and you use a desktop PC, you’re about to be upgraded to Windows 10. We’ll contact you before your computer is updated and the installation will happen overnight to minimize disruption. You’ll need to make sure your files are safe before the upgrade begins. Windows 10 now has an estimated 400 million users around the world and it’s Microsoft’s standard operating system. Windows 7, which is still... Thu, 04 Apr 2019 15:46:04 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1554200294 http://www.sussex.ac.uk/its/news/story?anchor=1554200294 Wolfram supply the University with Mathematica, a key piece of software used by students and staff, especially in Maths and Physics. They’ve kindly sent us a box of merchandise to give away to students. You can pick up some Wolfram goodies from the IT Service Desk in Shawcross from 9:30am tomorrow, Wednesday 3 April. Wolfram’s logo is a star, and the first students to visit us will walk away with a flashing star lanyard. Contact the IT Service Desk for support: Vi... Tue, 02 Apr 2019 11:18:14 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1553852850 http://www.sussex.ac.uk/its/news/story?anchor=1553852850 Many of us prefer Google Chrome as a web browser. Chrome has the ability to sync your bookmarks, passwords, browsing history and other settings to the cloud, so they’re kept safe and follow you from computer to computer. Until now, if you want to log in to Chrome on your Sussex computer to sync your information, you’ve had to log in with your personal Google account or create a new one. Both of these solutions have drawbacks. Now, you can log in to Chrome with your Sussex c... Fri, 29 Mar 2019 09:48:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1553696362 http://www.sussex.ac.uk/its/news/story?anchor=1553696362 We have seen a dramatic increase in the number of University email accounts being used to send malicious email. Over 400 accounts are currently being used for this purpose. This happens when you have used your Sussex password on another site and that site has been hacked. If your account is sending spam, we will reset your password to protect you. You won’t be able to log in until you visit Sussex Direct and set a new password. Make sure you use a unique password that you haven&amp... Wed, 27 Mar 2019 14:19:22 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1553610940 http://www.sussex.ac.uk/its/news/story?anchor=1553610940 In the last few days we’ve seen 3 or 4 variants of the “click here to update your email account” type of malicious emails. Another common subject is “your password is expiring”. These emails tend to contain this information: claim to be from the IT Service Desk or another colleague might say your email account is going to be deleted or blocked unless you take action sometimes suggest your password is going to expire provide a link to solv... Tue, 26 Mar 2019 14:35:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1553267604 http://www.sussex.ac.uk/its/news/story?anchor=1553267604 UPDATE: 22 Mar 2019 - 3:45pm Apologies for any inconvenience caused, Sussex Mobile is now fully functional again.... Fri, 22 Mar 2019 15:45:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1552988909 http://www.sussex.ac.uk/its/news/story?anchor=1552988909 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 March, 22:00 - Friday 22, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3001047 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 19 Mar 2019 09:48:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1552583845 http://www.sussex.ac.uk/its/news/story?anchor=1552583845 A few members of Sussex have contacted the IT Service Desk because they’ve noticed unexpected emails being sent from their Sussex email account, including back-and-forth conversations that they didn’t write. If hackers have your login details they may try to assume your identity to achieve a goal. We have no reason to think that Sussex systems have been compromised. The only way that your account can be accessed is if hackers have harvested your login details - either by yo... Thu, 14 Mar 2019 17:17:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1552380704 http://www.sussex.ac.uk/its/news/story?anchor=1552380704 UPDATE: 14 Mar 2019 - 9:55am Staff and students at Sussex are still receiving messages from the clever, malicious email campaign that’s targeting the University. You can spot these messages by looking for: No actual content in the email itself A red or green button that you need to click to “view the message” or “display message content” A fake due-date (for example “open before Friday”) The sender will generally not be... Thu, 14 Mar 2019 09:55:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1552314302 http://www.sussex.ac.uk/its/news/story?anchor=1552314302 Mathworks, our partners who supply Matlab software for Sussex students, have sent us a big box of goodies to give away. If you visit the IT Service Desk in Shawcross on Wednesday, you can pick up free Mathworks merchandise including: Baseball caps T-shirts Rubik’s cubes Memory sticks Dancing robots Flashlights Bags It’ll be first-come-first-serve, so visit Shawcross early on Wednesday to avoid disappointment! Contact the IT Service Desk for support: Visit u... Mon, 11 Mar 2019 14:25:02 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1551701800 http://www.sussex.ac.uk/its/news/story?anchor=1551701800 Adobe Spark is a mobile app that you can use to quickly create beautiful social and web content. You can make graphics, video stories or web pages in minutes using a simple interface. You can also open it from your web browser to make great content from your computer. IT Services has managed to secure free access to Adobe Spark for all Sussex students and staff. Download the app from the App Store or Google Play and then log in using your Sussex username and password (you can find detailed i... Mon, 04 Mar 2019 12:16:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1551455726 http://www.sussex.ac.uk/its/news/story?anchor=1551455726 You might receive an email, apparently from a senior member of staff at Sussex, who urgently needs you to pay for something. This is a common email scam that’s currently targeting members of the University. The criminals behind the scam will look on the website for the name of a member of staff and then create a fake email account in their name. When you receive the message, the name will be right but if you check the email address it won’t end in @sussex.ac.uk (it might b... Fri, 01 Mar 2019 15:55:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1551368373 http://www.sussex.ac.uk/its/news/story?anchor=1551368373 Windows 7 was launched in 2009 and it’s now coming to the end of its lifespan. It only makes sense to maintain an operating system for so long, with the newer and more secure Windows 10 available as the default system for new computers. Windows 7 will reach end-of-life in January next year. From that time, it won’t get any security updates and it’ll become progressively less secure and stable. Effectively, from January 2020, Windows 7 should not be considered a ... Thu, 28 Feb 2019 15:39:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1551272319 http://www.sussex.ac.uk/its/news/story?anchor=1551272319 Description of work: We are reorganising one of our data centres on campus, and a few services will be unavailable for an hour. Most systems affected by this work are backups of live services, so you won’t notice anything However, CrashPlan won’t be available for an hour while we carry out this work. Date / time: 04 March 2019, 14:00 - 15:00 What will you notice while this work is carried out? If you use CrashPlan, you might notice that the icon on your computer changes... Wed, 27 Feb 2019 12:58:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550746026 http://www.sussex.ac.uk/its/news/story?anchor=1550746026 UPDATE: 22 Feb 2019 - 9:26am Eduroam is now back up.  If you are having any further issues please advise the Service Desk.   Apologies for any inconvenience caused  ... Fri, 22 Feb 2019 09:26:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550756168 http://www.sussex.ac.uk/its/news/story?anchor=1550756168 Description of work: Maintenance on networking equipment. Date / time: 22/02/2019 06:00 to 06:20 Is this work likely to cause disruption? People connected to the network at the time of the change may experience brief connectivity interruptions for the duration of the change window. Why are we doing this work? To address issues some of our users are experiencing when connected to our BYOD network. IT Services change/incident number: 300585... Thu, 21 Feb 2019 13:36:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550679738 http://www.sussex.ac.uk/its/news/story?anchor=1550679738 Description of work: We will be upgrading the software behind Sussex Research Online in collaboration with our supplier, EPrints. Date / time: 26 February 2019, 09:00 - 17:00 What will you notice while this work is carried out? Sussex Research Online will be unavailable from 09:00. We’ll do our best to keep downtime to a minimum, but we expect the work to take most of the day. An update will be posted via ITS Latest News when the work is complete, so please ensure you’ve... Wed, 20 Feb 2019 16:22:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550590306 http://www.sussex.ac.uk/its/news/story?anchor=1550590306 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 February, 22:00 - Friday 22, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3000850 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 19 Feb 2019 15:33:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550477754 http://www.sussex.ac.uk/its/news/story?anchor=1550477754 UPDATE: 18 Feb 2019 - 9:10am General access login problems. Resolved 09:00 18 02 2019 If your having ongoing problems logging on please restart your PC... Mon, 18 Feb 2019 09:10:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550310171 http://www.sussex.ac.uk/its/news/story?anchor=1550310171 Turnitin have resolved the issues and the service is back up and running... Sat, 16 Feb 2019 09:42:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550245122 http://www.sussex.ac.uk/its/news/story?anchor=1550245122 UPDATE: 15 Feb 2019 - 3:54pm Turnitin are now reporting that they are experiencing a worldwide service outage meaning that no users are able to login to the service,  and that they apologize for the inconvenience.... Fri, 15 Feb 2019 15:54:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550241915 http://www.sussex.ac.uk/its/news/story?anchor=1550241915 UPDATE: 15 Feb 2019 - 3:45pm Service restored... Fri, 15 Feb 2019 15:45:51 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1550059079 http://www.sussex.ac.uk/its/news/story?anchor=1550059079 Description of work: We’ll be retiring an old lecture capture system called SoundsDirect. The last recording to this system was made in August 2013. We will also decommission Echo 360, another old lecture capture system, which has been offline since the end of 2018. Date / time: 18 February 2019, 11:00 What will you notice once this work is complete? This work will completely remove SoundsDirect, Echo 360 and the content on both systems. If you think you might still have importa... Wed, 13 Feb 2019 11:57:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1549984507 http://www.sussex.ac.uk/its/news/story?anchor=1549984507 UPDATE: 12 Feb 2019 - 3:34pm We've resolved the problem with the wireless controller and Wi-Fi is now available again.    ... Tue, 12 Feb 2019 15:34:49 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1549615785 http://www.sussex.ac.uk/its/news/story?anchor=1549615785 UPDATE: 8 Feb 2019 - 9:23am The G: Drive has now been restored.  Please be aware that G: Drive performance may be slower than normal for the rest of the day. We apologise for any inconvenience this may cause.... Fri, 08 Feb 2019 09:23:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1549360992 http://www.sussex.ac.uk/its/news/story?anchor=1549360992 Box is the dedicated cloud storage solution offered to Sussex staff. It offers a number of benefits, including: Unlimited storage Convenience: you can easily access Box on-campus or from home GDPR compliance Excellent security Collaboration, with colleagues at Sussex and other institutions Versioning, allowing you to roll back to older versions of files Until now, you’ve had to use the Box.com website to access and edit your files. However, we have now made Box Drive avail... Tue, 05 Feb 2019 10:03:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1549019645 http://www.sussex.ac.uk/its/news/story?anchor=1549019645 UPDATE: 1 Feb 2019 - 11:21am We've resolved the problem with Sussex Direct failing to show your marks.  If you've been trying to access your marks, please try again now.  ... Fri, 01 Feb 2019 11:21:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1549017523 http://www.sussex.ac.uk/its/news/story?anchor=1549017523 You might notice staff from local networking experts Ideal taking readings across the campus in the coming weeks. You’ll be able to spot them in branded polo shirts or carrying a clear ID badge. We’ve asked Ideal to perform a survey of Wi-Fi strength, to produce a heatmap of stronger and weaker areas. For a lot of students and staff, nothing matters more than a stable Wi-Fi signal. Taking a thorough survey of Wi-Fi quality will help us develop a strategy to improve the wi... Fri, 01 Feb 2019 10:38:43 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548930796 http://www.sussex.ac.uk/its/news/story?anchor=1548930796 Description of work: SEF have let us know they are investigating the ongoing power supply issues in Northfield Block 8 this afternoon. This may lead one or more losses of power to the networking equipment, which will mean you’ll lose Wi-Fi and wired networking at these times. The network will be restored when power is returned. Date / time: 31 January 2019 What will you notice while this work is carried out? All Wi-Fi and wired networks in Northfield Block 8 will drop out if SEF n... Thu, 31 Jan 2019 10:33:16 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548930039 http://www.sussex.ac.uk/its/news/story?anchor=1548930039 Description of work: A component failed in the core network yesterday, causing the interruption to service in the afternoon. This has impacted the resiliency of the network load balancers. While the network is working normally, we need to reboot one of the load balancers in order to ensure a resilient service. Date / time: 31 January 2019, 11:00 What will you notice while this work is carried out? We don’t anticipate an interruption to any services. However, you may experience t... Thu, 31 Jan 2019 10:20:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548319871 http://www.sussex.ac.uk/its/news/story?anchor=1548319871 UPDATE: 31 Jan 2019 - 8:02am This morning's work to migrate the Sussex website was successful and is now complete. The website is back online.  ... Thu, 31 Jan 2019 08:02:44 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548865202 http://www.sussex.ac.uk/its/news/story?anchor=1548865202 UPDATE: 30 Jan 2019 - 4:55pm Activity on the network is now returning to normal so you should see an improvement in services like desktop performance, printing and web access. There was a problem with our core networking infrastructure which we identified and resolved.... Wed, 30 Jan 2019 16:55:34 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548838446 http://www.sussex.ac.uk/its/news/story?anchor=1548838446 Description of work: In recent months we have been working through a programme to upgrade the campus firewalls. The firewalls sit at the heart of the network and their health is crucial to keeping every other system working normally. Unfortunately, any significant work on the firewalls causes disruption to a lot of our core services. We’re sorry about the scale of these interruptions (details below) but this work is absolutely essential to keep the network secure as we head into a new ... Wed, 30 Jan 2019 09:56:08 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1547541522 http://www.sussex.ac.uk/its/news/story?anchor=1547541522 UPDATE: 30 Jan 2019 - 8:37am The SussexMobile app, which is designed to help you access all sorts of information about life at Sussex, is now back in the Google Play store.  For the last few weeks, Android users have been unable to install the app. This seems to be because Google have change their terms of service, which resulted in a lot of apps disappearing from their store. We've updated the SussexMobile app and it's now available again.... Wed, 30 Jan 2019 08:37:20 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548672923 http://www.sussex.ac.uk/its/news/story?anchor=1548672923 UPDATE: 28 Jan 2019 - 11:13am We've rebooted the wi-fi controller and eduroam is returning to normal.  Please contact the Service Desk if you continue to have any trouble getting online.  ... Mon, 28 Jan 2019 11:13:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548666810 http://www.sussex.ac.uk/its/news/story?anchor=1548666810 Description of work: The campus firewalls, which ensure the security of the network, need some maintenance work to ensure they’re ready for term. We hope to complete this tomorrow morning before 08:30. If the work isn’t successful, there will be a more disruptive maintenance window on Saturday. We’ll publish further news to confirm if this work is going ahead. Date / time: 29 January 2019, 06:30 - 08:30 Is this work likely to cause disruption? We expect a few s... Mon, 28 Jan 2019 09:13:30 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1548171444 http://www.sussex.ac.uk/its/news/story?anchor=1548171444 Description of work:ITS has begun a programme of works to improve the underlying storage behind many of our web services. The first site to be migrated will be Study Direct, and the last step in the work requires taking the site down for a couple of hours. Date / time: 29 January 2019, 08:00 - 10:00 What will you notice while this work is carried out? During this work you won’t be able to access any resources via Study Direct. Canvas will be unaffected by this work. Why are we do... Tue, 22 Jan 2019 15:37:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1547568145 http://www.sussex.ac.uk/its/news/story?anchor=1547568145 Several users have received phishing emails claiming to be from HMRC today. They say that you have a refund due, and they contain a PDF document that contains a link. The link will take you to a fake website that’s designed to steal your personal details. Phishing is: Any website, online service, phone call or text message that poses as a company or brand you recognise. Any contact like this is designed to convince you to hand over valuable personal details or your money, or downlo... Tue, 15 Jan 2019 16:02:25 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1547554463 http://www.sussex.ac.uk/its/news/story?anchor=1547554463 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 January, 22:00 - Friday 18, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3000612 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 15 Jan 2019 12:22:29 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1547467939 http://www.sussex.ac.uk/its/news/story?anchor=1547467939 Description of work: We’ll be performing maintenance on SCCM, a system that maintains and controls Windows computers on campus. The only difference you’ll notice is that you won’t be able to install software using the Software Center while we carry out the maintenance. Date / time: 17 January 2019, 09:00 - 11:30 What will you notice while this work is carried out? You won’t be able to install programs from the Software Center. Otherwise, you shouldn&a... Mon, 14 Jan 2019 12:12:19 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1547198286 http://www.sussex.ac.uk/its/news/story?anchor=1547198286 Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 15 January 2019, 07:00 - 08:30 Is this work likely to cause disruption? We expect a few short (a few seconds) interruptions to all network connections on campus. There is a possibility of interruption to services including Study Direct, Sussex Direct, Business Applications and eduroam. What will you notice while this work is carried out? If you’re working during this mai... Fri, 11 Jan 2019 09:18:06 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1546606145 http://www.sussex.ac.uk/its/news/story?anchor=1546606145 Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 08 January 2019, 07:00 - 08:30 Is this work likely to cause disruption? We expect a few short (a few seconds) interruptions to all network connections on campus. There is a possibility of interruption to services including Study Direct, Sussex Direct, Business Applications and eduroam. What will you notice while this work is carried out? If you’re working during this mai... Fri, 04 Jan 2019 12:49:05 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1546599597 http://www.sussex.ac.uk/its/news/story?anchor=1546599597 UPDATE: 4 Jan 2019 - 11:56am We've put a workaround in place to resolve the problem with network traffic.  You should be able to use the network normally now.  ... Fri, 04 Jan 2019 11:56:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1546597298 http://www.sussex.ac.uk/its/news/story?anchor=1546597298 Description of work: In order to resolve some network issues on campus, we will be rebooting the campus firewall in a few minutes. Date / time: 04 January 2019, 10:20 Is this work likely to cause disruption? This work may cause an interruption to the network. This should be very brief, but the network should be considered at risk for up to 20 minutes. What will you notice while this work is carried out? You may be unable to use networked services, including access to the internet and emai... Fri, 04 Jan 2019 10:21:38 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1546587216 http://www.sussex.ac.uk/its/news/story?anchor=1546587216 UPDATE: 4 Jan 2019 - 9:15am Power has now been restored to the following locations: Arts A,B and C ACCA building Pev1 There are still some issues affecting CDEC in Falmer House,... Fri, 04 Jan 2019 09:15:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1546448265 http://www.sussex.ac.uk/its/news/story?anchor=1546448265 Description of work: To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of the network load balancers. This will affect some networked services, please see details below. Date / time: 03 January 2019, 08:00 - 08:30 What will you notice while this work is carried out? Our expectation is that the following services won’t be available for about 5 minutes: - Apps Anywhere (Application Jukebox) - ABW Agresso - Adobe Connect - The Sus... Wed, 02 Jan 2019 16:57:45 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1545307420 http://www.sussex.ac.uk/its/news/story?anchor=1545307420 UPDATE: 21 Dec 2018 - 12:01pm This issue is now resolved, apologies for any inconvenience caused.... Fri, 21 Dec 2018 12:01:18 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1545124018 http://www.sussex.ac.uk/its/news/story?anchor=1545124018 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 December, 22:00 - Friday 21, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3000503 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Tue, 18 Dec 2018 09:06:58 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1545038773 http://www.sussex.ac.uk/its/news/story?anchor=1545038773 Description of work: We will be changing the underlying storage for Sussex Direct to a new platform that’s ready for further improvements expected in the future. Date / time: 18 December 2018, 08:00 - 09:00 Is this work likely to cause disruption? Yes, Sussex Direct won’t be available during this work. We expect to restore the service quickly, but it should be considered at-risk until 9am: Why are we doing this work? New technologies are arriving in the new year to sup... Mon, 17 Dec 2018 09:26:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1545036146 http://www.sussex.ac.uk/its/news/story?anchor=1545036146 Systems / Services Affected: The following will be unavailable while Turnitin complete this work: You will not be able to submit work or get similarity reports Marking with Feedback Studio will not be possible Moderators and external examiners will not be able to view feedback given in Feedback Studio Date / time: Saturday 05 January 2018, 16:00 - Sunday 06 January, 00:00 Reason for downtime: Turnitin have notified us that they will perform essential maintenance on their systems to add... Mon, 17 Dec 2018 08:42:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1544790028 http://www.sussex.ac.uk/its/news/story?anchor=1544790028 Description of work: We need to update the Wi-fi controllers which govern our access points, which in turn provide Wi-fi access across the campus (and beyond). There are five controllers, each connected to certain buildings. We’ll update each controller in turn and each update will take up to an hour. During this time, you won’t be able to use the Wi-fi in the buildings connected to that controller. The wired network will continue to work throughout the day. If you&r... Fri, 14 Dec 2018 12:20:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1544693735 http://www.sussex.ac.uk/its/news/story?anchor=1544693735 UPDATE: 13 Dec 2018 - 9:40am Connectivity has been restored to Chartwells Catering using a backup connection. Chartwells are now able to accept card payments. Metranet are still looking into the issues affecting: Connectivity to Kings Road Conferences Wifi ... Thu, 13 Dec 2018 13:20:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1544185501 http://www.sussex.ac.uk/its/news/story?anchor=1544185501 What’s your experience of IT at Sussex? Where should IT Services be focusing our efforts? What do we do well, and what could we do better? We depend on your feedback to improve our services. You can now let us know what you think by completing a short survey on the ITS website. We’d really appreciate any feedback you have, positive or negative, so please take a couple of minutes to visit the ITS site and complete the survey. Contact the IT Service Desk for support: V... Fri, 07 Dec 2018 12:25:01 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1544179029 http://www.sussex.ac.uk/its/news/story?anchor=1544179029 UPDATE: 7 Dec 2018 - 10:49am The issue with Web Print has been resolved.  It's accepting all of the usual files types again, including Word docs.... Fri, 07 Dec 2018 10:49:12 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1544106197 http://www.sussex.ac.uk/its/news/story?anchor=1544106197 Please take care with any email claiming to be about a tax refund. The subject line will be ANNUAL TAX REFUND or something similar. It has a distinctive layout, with lines of text that look like this: ************** These emails contain a malicious pdf attachment. Please don’t open it and just delete the email when it arrives. If you ever receive an email like this which you think might be genuine, ignore the email itself and contact the provider using an email address or phone n... Thu, 06 Dec 2018 14:23:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543836641 http://www.sussex.ac.uk/its/news/story?anchor=1543836641 The front entrance to Shawcross has been closed for several months. It’s now re-opened and the Service Desk is back in its usual location. We are working to re-open the large, 24-hour cluster room in Shawcross, which contains over 90 PCs and Macs. Computers in the Training Room are still available when training isn’t taking place. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services&... Mon, 03 Dec 2018 11:30:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543596933 http://www.sussex.ac.uk/its/news/story?anchor=1543596933 Description of work: Our support partners, Metranet, have told us they need to complete maintenance on their network equipment following the recent electrical fire. This will affect residents at Kings Road. Date / time: 07 December 2018, 18:30 - 20:30 Is this work likely to cause disruption? Some disruption is expected What will you notice while this work is carried out? The network at Kings Road, including internet access, should be considered at risk during this work. This means that wh... Fri, 30 Nov 2018 16:55:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543568332 http://www.sussex.ac.uk/its/news/story?anchor=1543568332 Systems / Services Affected: Wi-Fi in Swanbrough is currently unavailable. Wired connections are working fine. Date / time: 30 November 2018, 08:30 - 09:00 Reason for downtime: An issue with the local distribution switch. We’re working to restore Wi-Fi as quickly as possible. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on T... Fri, 30 Nov 2018 09:47:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543408327 http://www.sussex.ac.uk/its/news/story?anchor=1543408327 Description of work: The system that we use to log into services like Canvas, Box and Microsoft Office is being upgraded to become more resilient. Date / time: 07 December 2018, 07:00 - 08:00 Is this work likely to cause disruption? Disruption is expected. You will not be able to log into the services below for approximately 10 minutes, but they should be considered at risk for the full hour. If you’ve logged in to these services before work begins, you shouldn’t be aff... Wed, 28 Nov 2018 12:32:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543406612 http://www.sussex.ac.uk/its/news/story?anchor=1543406612 Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 04 December 2018, 07:00 - 08:00 Is this work likely to cause disruption? We expect a few short (a few seconds) interruptions to all network connections on campus. There is a possibility of interruption to services including Study Direct, Sussex Direct, Business Applications and eduroam. What will you notice while this work is carried out? If you’re working during this ma... Wed, 28 Nov 2018 12:03:32 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543401589 http://www.sussex.ac.uk/its/news/story?anchor=1543401589 Do you shop online? These days it’s normal to use online stores to buy everything from groceries to gifts for friends and family. According to the National Cyber Security Centre, victims reported losing nearly £16 million to Christmas shopping fraudsters last year. Here are some simple things you can do to help you stay safe while you’re shopping online: Keep your computer and security software up to date You should have security solutions on all your devices ... Wed, 28 Nov 2018 10:39:49 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543334900 http://www.sussex.ac.uk/its/news/story?anchor=1543334900 Description of threat: At least 13 people at Sussex have received very clever, targeted phishing emails with subject lines like “Are you on campus?”. They are sent from email accounts that include managers’ names, such as Susan Millns [susanmillns28@gmail.com]. Please take extra care to check that emails are genuine before you respond. Our security systems catch hundreds of thousands of malicious emails every year but some get through. You also need to be caref... Tue, 27 Nov 2018 16:08:20 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543310922 http://www.sussex.ac.uk/its/news/story?anchor=1543310922 Systems / Services Affected: The network in Hastings, Friston, JCW and the Falmer Sports Complex is currently unavailable. Date / time: 27 November 2018, 09:00 - 10:00 Reason for downtime: The fire brigade are attending an incident on campus which has resulted in a loss of power, affecting the network in this area. We’ll restore service as soon as the power is restored. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678... Tue, 27 Nov 2018 15:25:17 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1543077349 http://www.sussex.ac.uk/its/news/story?anchor=1543077349 UPDATE: 24 Nov 2018 - 8:11pm Power has been restored to the equipment at Sussex Heights and full connectivity has been restored to Kings Road.... Sat, 24 Nov 2018 20:12:19 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542974140 http://www.sussex.ac.uk/its/news/story?anchor=1542974140 Description of work: Our 3rd party will be performing essential maintenance on online surveys (BOS) Date / time: 26 November 2018, 1700-1800 Is this work likely to cause disruption? You will be unable to access the application during the maintenance window What will you notice while this work is carried out? If you try to access the application you will be shown a maintenance message Why are we doing this work? Online Surveys are introducing two new major features to the application: ... Fri, 23 Nov 2018 11:55:40 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542892173 http://www.sussex.ac.uk/its/news/story?anchor=1542892173 Description of work: We’ll be performing essential maintenance on the University network. Date / time: 27 November 2018, 06:00 - 08:00 Is this work likely to cause disruption? There is a possibility of interruption to services including home directories, business applications and services supported by our virtual infrastructure. Access to the above services should be considered at risk for the duration of the change window What will you notice while this work is carried out? If ... Thu, 22 Nov 2018 13:09:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542729239 http://www.sussex.ac.uk/its/news/story?anchor=1542729239 This phishing email has been reported to the IT Service Desk. This is appearing to be coming from senior members of the University, The initial email simply asks if you are available and the senders address mimics our email addresses very closely. If you respond then you get another message as below Ok. I need you to help me get iTunes Gifts card from the store, I will reimburse you back when I get to the office. I need to send it to someone and it is very important because am still at the ... Tue, 20 Nov 2018 15:53:59 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542618819 http://www.sussex.ac.uk/its/news/story?anchor=1542618819 UPDATE: 19 Nov 2018 - 2:31pm This issue is now resolved, apologies for any inconvenience caused... Mon, 19 Nov 2018 14:31:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542286208 http://www.sussex.ac.uk/its/news/story?anchor=1542286208 UPDATE: 15 Nov 2018 - 1:03pm The service to create personal web spaces is now working.  You can use this page to create a personal web space: https://www.sussex.ac.uk/its/webspace/ If this doesn’t work for you, please contact the IT Service Desk.... Thu, 15 Nov 2018 13:03:28 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542214214 http://www.sussex.ac.uk/its/news/story?anchor=1542214214 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 15 November, 22:00 - Friday 16 November, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 3000160 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Wed, 14 Nov 2018 16:50:14 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542213888 http://www.sussex.ac.uk/its/news/story?anchor=1542213888 The network maintenance that had been scheduled for this morning has now been moved to Friday morning. This is due to the storm damage and repair work yesterday. Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 16 November 2018, 07:00 - 08:00 Is this work likely to cause disruption? There will be a few short (a few seconds) interruptions to all network connections on campus. There is a possibility of interruption to services in... Wed, 14 Nov 2018 16:44:48 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542076600 http://www.sussex.ac.uk/its/news/story?anchor=1542076600 UPDATE: 14 Nov 2018 - 10:03am Core services have been restored following the damage to the University’s data centre. If you’re unable to access your G Drive, please log out and back in again.  This should allow your computer to refresh its connection and restore your access. Our highest priority is now the restoration of the High Performance Cluster.  This is a demanding service which depends on a range of core services, so restoring it was not possible un... Wed, 14 Nov 2018 10:03:13 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1542115492 http://www.sussex.ac.uk/its/news/story?anchor=1542115492 If you have a submission deadline today, you have been granted an extension. Please see student news for details.... Tue, 13 Nov 2018 13:24:52 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541776187 http://www.sussex.ac.uk/its/news/story?anchor=1541776187 Description of work: We’ll be performing essential maintenance on the wireless network in the following areas: Accelerator Building AMEX Stadium - University Staff areas Arundel Building BSMS-R BSMS-T Chichester 1 Chichester 2 Chichester 3 CISC Freeman Building Friston Building GDSC (Genome) Hastings Building JCW (Engg 3) JMS (Biology) Pevensey 1 Pevensey 2 Pevensey 3 Richmond ShoreC Sussex House TCMR Thermo Fluids The Keep Date / time: 9 November 2018, 2... Fri, 09 Nov 2018 15:09:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541690981 http://www.sussex.ac.uk/its/news/story?anchor=1541690981 Apologies for the strikeouts in the previous message! Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 14 November 2018, 07:00 - 08:00 Is this work likely to cause disruption? There will be a few short (a few seconds) interruptions to all network connections on campus. There is a possibility of interruption to services including Study Direct, Sussex Direct, Business Applications and eduroam. What will you notice ... Thu, 08 Nov 2018 15:29:41 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541608119 http://www.sussex.ac.uk/its/news/story?anchor=1541608119 Description of work: We’ll be making updates to the university’s SSH gateway (unix.uscs.susx.ac.uk) as part of our ongoing work to ensure resilience. This work will involve replacing the servers that currently provide this service. SSH access to unix during the maintenance window should be considered at risk. If your SSH client (programs such as Cyberduck, Transmit or Putty) fails to connect after this maintenance is complete, please follow the instructions below: Windows... Wed, 07 Nov 2018 16:28:39 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541586933 http://www.sussex.ac.uk/its/news/story?anchor=1541586933 Systems / Services Affected: When you log in today, you may see a message that you have an “incomplete profile” on your desktop PC. Your computer should still work normally. Date / time: 07 November 2018 Reason for issue: Your PC checks a series of folders when it logs in. The work we did yesterday to address the desktop performance issue affected the permissions on these folders. The popup message should not affect the performance of your computer in any way, but we are... Wed, 07 Nov 2018 10:35:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541517107 http://www.sussex.ac.uk/its/news/story?anchor=1541517107 Description of work: To urgently address the current desktop performance issues, we have changed the way University computers connect to their home drive (N:). If you use a University Windows desktop computer, you’ll need to log out and back in again to apply this update. We therefore recommend that you log out when you finish work for the day, ensuring you save any work before you log out. You computer will pick up the settings when you log back in tomorrow morning. Date / time: ... Tue, 06 Nov 2018 15:11:47 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541435575 http://www.sussex.ac.uk/its/news/story?anchor=1541435575 If you had a submission deadline today at 16:00, you have been granted an extension following today’s desktop performance issues. Any students with online or print submissions due at 16:00 today will be extended, as will any students with a 7-day permissible late deadline due at 16:00 today. Your new deadline is 16:00 tomorrow (Tuesday 6November). This extension was granted in accordance with the University’s IT Outage Policy.... Mon, 05 Nov 2018 16:32:55 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541432361 http://www.sussex.ac.uk/its/news/story?anchor=1541432361 IT Services are making some big changes to the way we work. This will affect the way you contact us and the kind of information you receive if you have an IT issue. It’s also the first step in bringing a new level of service and transparency from ITS, with further significant improvements coming in the new year. We are launching our new Service Management tool tomorrow, Tuesday 6 November. Our primary email address is changing from support@sussex.ac.uk to itservicedesk@sussex.ac.... Mon, 05 Nov 2018 15:39:21 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541428220 http://www.sussex.ac.uk/its/news/story?anchor=1541428220 UPDATE: 5 Nov 2018 - 3:34pm Desktop computers across the University should now be returning to normal. We apologise if your work has been affected by this issue.... Mon, 05 Nov 2018 15:34:23 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541170867 http://www.sussex.ac.uk/its/news/story?anchor=1541170867 UPDATE: 2 Nov 2018 - 3:10pm Desktop computers across the University should now be returning to normal. We apologise if your work has been affected by this issue.... Fri, 02 Nov 2018 15:10:26 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541161241 http://www.sussex.ac.uk/its/news/story?anchor=1541161241 UPDATE: 2 Nov 2018 - 12:27pm Desktop computers across the University should now be returning to normal. We apologise if your work has been affected by this issue.... Fri, 02 Nov 2018 12:27:31 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541153344 http://www.sussex.ac.uk/its/news/story?anchor=1541153344 UPDATE: 2 Nov 2018 - 12:01pm Student printing is now working normally.  We apologise if you were one of the users affected by this issue.... Fri, 02 Nov 2018 12:01:50 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1541002327 http://www.sussex.ac.uk/its/news/story?anchor=1541002327 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 1 November, 22:00 - 00:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for essential maintenance. IT Services change/incident number: 102365... Wed, 31 Oct 2018 16:12:07 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1540910373 http://www.sussex.ac.uk/its/news/story?anchor=1540910373 Description of work: We are continuing to work with Dell to find the root cause for the issue that sometimes affects desktop performance, and this is another step in that work. Following a range of fixes and changes to the platform over the past weeks, we will be rebooting each file system controller in sequence. The other controllers will remain active, so you will continue to be able to access your files, but you might notice slower performance for a while. Date / time: 30 October 2018, 20... Tue, 30 Oct 2018 14:39:33 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1540824450 http://www.sussex.ac.uk/its/news/story?anchor=1540824450 UPDATE: 29 Oct 2018 - 3:00pm Desktop computers across the University should now be returning to normal. We apologise if your work has been affected by this issue.... Mon, 29 Oct 2018 15:00:24 +0000 http://www.sussex.ac.uk/its/news/story?anchor=1540462991 http://www.sussex.ac.uk/its/news/story?anchor=1540462991 UPDATE: 25 Oct 2018 - 2:07pm Turnitin have let us know that the service is now available again. We recommend that you sign up for Turnitin alerts and follow them on Twitter: https://www.turnitin.com/self-service/system-status... Thu, 25 Oct 2018 14:08:01 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1540390344 http://www.sussex.ac.uk/its/news/story?anchor=1540390344 3 security threats have been reported to the IT Service Desk today: Watch out for a phishing email called “You have one new message”. It comes from a Sussex email address. If you receive this message, please delete it. If you have already followed the link and provided your login details, please change your password immediately. We have also had reports of a spam email called “Mail delivery failed: returning message to sender”. You’ll see ... Wed, 24 Oct 2018 15:12:24 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1540284643 http://www.sussex.ac.uk/its/news/story?anchor=1540284643 In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. This was done in collaboration with our partners, Dell. Unfortunately, there have been challenges with integrating it into our legacy environments and as a result, your desktop computer might have been affected by performance issues. Your desktop computer may freeze (you’ll see a spinning “busy” cursor) and then recover, typically within... Tue, 23 Oct 2018 09:50:43 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539960279 http://www.sussex.ac.uk/its/news/story?anchor=1539960279 UPDATE: 22 Oct 2018 - 3:50pm REMINDER: Have you received an email about a tax refund?  Does it contain a pdf attachment? This is a phishing attack.  Please don't open the attachment and don't complete the form.  Simply delete the email when it arrives. For more information about IT Security, including the latest threats reported to the IT Service Desk, please visit sussex.ac.uk/its/security... Tue, 23 Oct 2018 08:55:17 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1540196893 http://www.sussex.ac.uk/its/news/story?anchor=1540196893 Systems / Services Affected: Web Print (online printing via the cloudprint system) Date / time: 22 October 2018, 09:20 - 11:45 Reason for downtime: Our support partners (Annodata) have resolved this issue. Contact the IT Service Desk for support: Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Mon, 22 Oct 2018 11:49:09 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539790678 http://www.sussex.ac.uk/its/news/story?anchor=1539790678 Description of work: We will be performing essential maintenance on Yellow Screens (Oracle Web Forms) which will require taking it offline for an hour. Date / time: 19 October 2018, 08:00 - 09:00 Is this work likely to cause disruption? Disruption is expected What will you notice once this work is complete? The first time you try to access Yellow Screens after this work, you will see messages asking if you wish to run an application from the publisher 'University of Sussex'. You should acc... Wed, 17 Oct 2018 16:37:58 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539771162 http://www.sussex.ac.uk/its/news/story?anchor=1539771162 Several users are reporting a spam message they have received with the title “Undeliverable: Refund for Sussex student”. which appears to have come from UCL. Spammers are using UCL systems to inject email (at UCL) pretending to come from Sussex addresses. The emails are directed at same Sussex users who “appear” to be sending the messages. Our perimeter mail system (Exim) is detecting the spam and rejecting it, but the forged sender addresses are getting ... Wed, 17 Oct 2018 11:24:40 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539690082 http://www.sussex.ac.uk/its/news/story?anchor=1539690082 UPDATE: 16 Oct 2018 - 12:58pm We have resolved the issue with slow desktop performance this afternoon.  Computers across the campus are now working normally.  We apologise for this service interruption and we are continuing to work on a resolution for the core issue.... Tue, 16 Oct 2018 12:58:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539595896 http://www.sussex.ac.uk/its/news/story?anchor=1539595896 Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 October, 22:00 - Friday 19 October, 02:00 Reason for downtime: All printing to the UoS_Secure_Print queue will be unavailable during this time for monthly essential maintenance. IT Services change/incident number: 102210 Visit us in Shawcross Log a support ticket online Call us on 01273 678090 Subscribe to IT Services’ latest news at sussex.ac.uk/its/subscribe Follow us on Twitter @ITServices... Mon, 15 Oct 2018 10:31:36 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539356711 http://www.sussex.ac.uk/its/news/story?anchor=1539356711 Have you had an email in your Sussex inbox telling you that your email account is about to be closed? If you get an email like this, with a link to follow and provide your login details, it’s probably a phishing attack. The sad reality is that institutions like Sussex are high-value targets for cyber criminals. We stop hundreds of thousands of malicious emails reaching Sussex inboxes every year, but unfortunately some will get through. If one student or member of staff falls for a ... Fri, 12 Oct 2018 16:05:11 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539344744 http://www.sussex.ac.uk/its/news/story?anchor=1539344744 UPDATE: 12 Oct 2018 - 3:28pm We have resolved the issue with slow desktop performance this afternoon, in collaboration with our support partners (Dell).  Computers across the campus are now working normally.  ... Fri, 12 Oct 2018 15:28:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1539331934 http://www.sussex.ac.uk/its/news/story?anchor=1539331934 Description of work: If you have a desktop, laptop or mobile device which was provided by IT Services then we do our best to help you manage the security of your device. We provide a range of services that regularly check-in with your device to ensure that it’s kept safe and updated. Until now, Apple and Linux devices that don’t connect to the campus network have been missed from these security and management services. For example, if you have an IT Services Macbook or iMa... Fri, 12 Oct 2018 09:12:14 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1538754891 http://www.sussex.ac.uk/its/news/story?anchor=1538754891 UPDATE: 8 Oct 2018 - 12:50pm Description of work: We will be upgrading the software on part of our data storage system. Date / time: Today, 20:30 - 21:30 Is this work likely to cause disruption? Disruption is expected.  What will you notice while this work is carried out? Desktop logins, N Drives (Home Shares), Windows Remote and Admin Remote will be unavailable. You won’t be able to access any files in your N Drive in any way, and the Windows Remote service will be offl... Mon, 08 Oct 2018 12:50:31 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1538566346 http://www.sussex.ac.uk/its/news/story?anchor=1538566346 UPDATE: 5 Oct 2018 - 11:00am We have been working hard to resolve the issue that caused slow desktop performance earlier this week.  We have implemented some short-term workarounds in an effort to minimise any further interruption to your work, but we are now considering the longer-term resolution of this issue. We anticipate further maintenance to the data storage system early next week.  Unfortunately, this will cause some disruption.  We are working with our suppo... Fri, 05 Oct 2018 11:02:48 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1538582159 http://www.sussex.ac.uk/its/news/story?anchor=1538582159 Description of work: We will be restarting a server in our data storage infrastructure. Date / time: 04 October 2018, 07:00 - 08:00 Is this work likely to cause disruption? Disruption is expected What will you notice while this work is carried out? When the restart is taking place, you will not be able to access your N Drive. If you’re using a desktop computer at this time, you will see the icon for it disappear and then reappear when the work is complete. Most importantly: if y... Wed, 03 Oct 2018 16:55:59 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1538556164 http://www.sussex.ac.uk/its/news/story?anchor=1538556164 Each month, we’ll be bringing you news and advice about staying safe online. Last month we looked at the importance of security awareness. Universities like Sussex are high-value targets, constantly being targeted by cyber criminals, and awareness is the best defence. This month, we’re talking about how to keep your personal data safe. The data you store might include your banking details, personal information or data about other individuals who trust you to keep it safe. ... Wed, 03 Oct 2018 09:42:44 +0100 http://www.sussex.ac.uk/its/news/story?anchor=1538490283 http://www.sussex.ac.uk/its/news/story?anchor=1538490283 UPDATE: 2 Oct 2018 - 4:36pm We believe that the desktop computers are now returning to normal.  The changes we have made seem to have fixed the underlying issue so if you’ve been affected a slow desktop today, you should find that your computer will start behaving normally. We still do not recommend logging out and logging back in as a way to improve your computer performance.  However, please do log out when you go home this evening.... Tue, 02 Oct 2018 16:36:13 +0100