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eduroam update - what you need to know and do

Posted: Thu 4 Sep 2025, 2:55pm.

eduroam update - what you need to know and do

We're making an important update to keep your eduroam connection secure. On Thursday 4 September 2025, the security certificate for eduroam will be renewed. This update helps protect your data and ensures you can continue to connect safely to the network.

What do I need to do?

From Thursday 4 September, all students and staff may need to 'forget' the eduroam network and reconnect to get the new certificate.

Note: before you do this, you may see a message on your phone or laptop saying you've been disconnected from eduroam. Don't worry - this is expected.

How can I do this?

Sussex owned devices -

Windows

1. Forget the existing eduroam network - instructions to remove the old connection

2. Reconnect to the eduroam network

a. Select the Wi-Fi icon

b. Click on 'eduroam' and 'Connect'

c. Enter your username in this format: abc123@sussex.ac.uk (the initials and numbers, not your full name) and your password

d. Click on 'OK'

e. Then click 'Connect'

Mac

1. Select the Wi-Fi and click on 'eduroam'

2. Click 'Continue' to accept the new certificate

3. Enter the password you use to login to your Mac

4. Click 'Update settings'

Personal Devices -

1. Forget the existing eduroam network - instructions to remove the old connection

2. Follow these connect to eduroam instructions

Still having problems connecting your device? If you're still having trouble connecting, the IT Service Desk is here to help. Visit the ITS Support Portal to get in touch.