Posted: Mon 15 Jun 2026, 10:11am.
The ticket system that IT Services and Finance use to manage incidents and requests from customers is currently offline. Our service provider, Ivanti, is working hard to restore the system as soon as possible but there is currently no indication of when this will be
IT Services
If you need to report a fault or request support from IT Services, please continue to email itservicedesk@sussex.ac.uk If your issue requires urgent attention then you can call us on 01273 678090
Finance
If you need to raise a ticket with the Finance Service Desk then please continue to send your emails to financeservicedesk@sussex.ac.uk or you can call them on 01273 877172
We will respond to tickets that have been created recently and during the service outage as soon as we can once the system is back
We will update this news item as soon as we have more information
We are pleased to report that the system is back up and running and both teams are able to access and work on tickets that have been raised
