IT Services

Latest news

Essential Maintenance: Network maintenance, 20 July 2018, 07:00 - 08:00

Systems / Services Affected: All networked services should be considered at risk during this time. This includes Study Direc...

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Update to Service: Matlab licensing, 31 July 2018, 10:00

Systems / Services Affected: Changes to Matlab licensing Date / time: 31 July 2018, 10:00 Details of update: If you use Ma...

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Issue Identified: Student Web Print, 18 July 2018, 09:00

Systems / Services Affected: The student Web Print service via webprint.sussex.ac.uk is currently unavailable. All other pri...

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Scheduled Downtime: Staff printing, Thursday 19 July, 22:00 - Friday 20 July, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 19 July, 22:00 - Friday 20 July, 02:00 Reason for downtim...

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Issues Identified - Wired Network connection

UPDATE: 12 Jul 2018 - 10:32am Service has now been restored, any further issues please contact the Service Desk &n...

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Issue Identified: Internet access, 11 July 2018, 16:10 - 17:00 (resolved)

UPDATE: 11 Jul 2018 - 5:01pm Internet services have been restored on campus.  Services that depend on internet access wi...

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Issue Identified: Connecting to eduroam, 10 July 2018, 09:00

UPDATE: 11 Jul 2018 - 10:01am If your device has lost its connection to eduroam, you can quickly reconnect by running the ed...

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Software update: Code42 CrashPlan

If you’re using a laptop or a Mac or Linux computer then you should take steps to ensure your data is backed up. If yo...

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Issue Identified: Internet connectivity (resolved)

UPDATE: 9 Jul 2018 - 9:22am We’ve resolved the issue and internet services are now available.  ...

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Essential Maintenance Network - 9 July 0730-0900

Systems / Services Affected: Firewalls: Intermittent connectivity to the internet and other University services Date / tim...

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Campus Water Supply Shutdown - Shawcross Building Overnight Closure

Due to the planned campus water shutdown w/c 9/7/18 – Shawcross will be closed overnight on the following dates: Mo...

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Essential Maintenance: Network 5 July 2018 0730-0900

Systems / Services Affected: Intermittent connectivity to the internet and other University services Date / time: 5 July ...

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Intermittent external connectivity issues

Systems / Services Affected: Intermittent external connectivity issues Date / time: 04/07/2018 1154 IT Services are aware o...

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Essential Maintenance: Network, 4 July 2018 0730-0800

Systems / Services Affected: Network Date / time: 4 July 2018 0730-0800 Reason for downtime: We will be performing essentia...

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Issues affecting multiple services

UPDATE: 3 Jul 2018 - 10:49am Services are running as normal again.  If you continue to experience problems please contac...

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Scheduled Downtime: Turnitin, including Feedback Studio, 10 July 2018, 16:00 - 11 July 2018, 00:00

Systems / Services Affected: Turnitin. Feedback Studio will be unavailable during the maintenance window. Date / time: 10 J...

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Look out for these two convincing phishing emails

IT Services block most malicious phishing emails that are sent to your University email account, but unfortunately some will ...

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A new way to connect to eduroam, Tuesday 10 July, 09:00 - 18:00 (rescheduled)

UPDATE: 26 Jun 2018 - 2:58pm The upgrade of the eduroam connection process that was expected to take place tomorrow has been ...

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Issue resolved: Email, 22 June 2018, 15:30

UPDATE: 25 Jun 2018 - 9:19am The issue that was affecting email access on Friday was resolved before the end of the day, and...

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Essential Maintenance: Wired and wi-fi network, 03 July 2018, 07:30 - 09:00 [updated]

UPDATE: 22 Jun 2018 - 12:52pm The firewall maintenance scheduled for Monday 25 June has been delayed due to a hardware fault....

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Issue Resolved: Desktop Performance

UPDATE: 22 Jun 2018 - 12:36pm Desktop performance has returned to normal this morning and the underlying issue has been resol...

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Essential Maintenance: Finance System (Web Application), 21 June 2018, 08:30 - 09:00

Systems / Services Affected: Finance System (Web Application) Date / time: 21 June 2018, 08:30 - 09:00 Reason for possible ...

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Scheduled Downtime: Staff printing, Thursday 21 June, 22:00 - Friday 22 June, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 21 June, 22:00 - Friday 22 June, 02:00 Reason for downtim...

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Service Improvement: New settings for staff printing from Mac or Linux computers, 21 June 2018, 09:00

Systems / Services Affected: Staff printing from a Mac or Linux computer to UoS_Secure_Print Date / time: 21 June 2018, 09:0...

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Study Direct Availability

UPDATE: 16 Jun 2018 - 1:44pm IT Services staff have identified the cause of the problem as faulty hardware which has now been...

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Issue Identified: Staff email access, 13 June 2018 (resolved)

UPDATE: 13 Jun 2018 - 4:45pm We have now resolved the issue that was affecting staff access to email.  If you continue ...

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Scheduled Maintenance – Online Surveys - Wednesday 13 June 08:00 – 09:00

Systems / Services Affected: Online Surveys (Formerly BOS) Date / time: 13 June 2018, 08:00-09:00 Reason for downtime: The...

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Essential Maintenance: Network, 19 June 2018, 07:30 - 09:30

Systems / Services Affected: Network Date / time: 19 June 2018, 07:30 - 09:30 Reason for downtime: We will be performing e...

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Issue Identified: Desktop performance issues (updated)

UPDATE: 24 May 2018 - 4:17pm We are pleased to report that, following a series of incremental changes to our servers, network...

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Scheduled Downtime: Staff printing, Friday 25 May, 19:00 - 21:00

Systems / Services Affected: Staff printing Date / time: Friday 25 May, 19:00 - 21:00 Reason for downtime: Staff printing w...

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Scheduled Downtime: High Performance Cluster, 21 May 2018, 09:00 - 17:00

UPDATE: 16 May 2018 - 3:33pm This is a reminder to all researchers who access the High Performance Cluster that we will be pe...

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Scheduled Downtime: Staff printing, Thursday 17 May, 22:00 - Friday 18 May, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 17 May, 22:00 - Friday 18 May, 02:00 Reason for downtime:...

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Reminder to staff: don’t shut down your desktop PC at night

IT Services would like to remind all staff to leave your desktop PC switched on when you leave at the end of each day. You s...

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Scheduled Downtime: OnTheHub and Microsoft Imagine, 15 May 2018, 10:00 - 12:00

Systems / Services Affected: OnTheHub and Microsoft Imagine. These are two ‘shopping cart’ systems that you may ...

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Removal of Corel software

Corel applications will be removed from all Sussex workstations when the current license expires this weekend. You will also...

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Replacement of Corel software

Corel applications will be removed from all Sussex workstations when the current license expires on 12 May. You will also ne...

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Scheduled Downtime: Software Hub/Application Jukebox, 30 April 2018, 17:00 - 18:00

Systems / Services Affected: The Software Hub/Application Jukebox will be completely unavailable for up to an hour. This inc...

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New phishing message: Message from your Faculty

A new phishing message with the subject "Message from your Faculty" has been received by a number of staff and students. Th...

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Scheduled Downtime: Study Direct, 25 April 2018, 08:00 - 09:00

UPDATE: 25 Apr 2018 - 8:32am This work was successfully completed at 8:30 and Study direct is available again.  ...

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Issue Identified: Failed delivery to Microsoft email addresses (updated)

UPDATE: 23 Apr 2018 - 4:01pm We are continuing to monitor the delivery of emails to Microsoft services (Hotmail, Outlook.com,...

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Scheduled Downtime: Oracle Web Forms (yellow screens), 23 April 2018, 19:30 - 21:00

Systems / Services Affected: There will be some disruption to Oracle Web Forms (yellow screens) during this time. Date / ti...

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Issue Identified: Oracle web forms (yellow screens) (resolved)

UPDATE: 23 Apr 2018 - 9:22am The issue affecting Oracle Web Forms (yellow screens) has now been resolved. If you continue to...

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Issue Resolved: Email, 22 April 2018, 22:00 - 23 April 09:00

Systems / Services Affected: Email We have resolved an issue with email routing which was affecting the delivery of email fr...

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Essential Maintenance: Networking in Brighthelm, 20 April 2018, 10:00 - 12:00 (rescheduled)

UPDATE: 19 Apr 2018 - 4:13pm SEF plan to carry out the recently postponed electrical works at Brighthelm residences on Friday...

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Scheduled Maintenance: Staff and Student Home Share (N Drive), 20 April 2018, 07:00 - 09:00

Systems / Services Affected: Staff and Student Home Share (N Drive) Date / time: 20 April 2018, 07:00 - 09:00 Reason for do...

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Issue Identified: Convincing phishing email

A particularly convincing phishing email has been reported by several members of staff. With the recent increase in phishing...

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Scheduled Downtime: Fire monitoring system, 17 April 2018, 09:00 - 12.00 (completed)

UPDATE: 17 Apr 2018 - 2:49pm The fire monitoring system has now been fully tested following today’s maintenance work.&n...

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Scheduled Downtime: Staff printing, Thursday 19 April, 22:00 - Friday 20 April, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 19 April, 22:00 - Friday 20 April, 02:00 Reason for downt...

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Service Update: Windows 7 security software

Systems / Services Affected: Windows 7 security software Date / time: Work began 12 April 2018, 11:00 and will continue unti...

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Guide to Windows 10 at Sussex (Microsoft Edge; logging out; N Drive)

If you use Windows 10 at Sussex and you’re having problems with Microsoft Edge or you’re not sure about the corre...

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Essential Maintenance: Networking in buildings surrounding Hastings, 11 April 2018, 06:00

Systems / Services Affected: There will be a brief interruption to networking in the following locations: Hastings Building ...

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Issue resolved: Shibboleth

Systems / Services Affected: Shibboleth, which provides access to library resources such as online journals. Date / time: 07...

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Issue Identified: Access to Exchange services (updated)

UPDATE: 6 Apr 2018 - 3:49pm We’ve identified a recurrence of the issue that’s been affecting email and calendarin...

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Issue Identified: Turnitin intermittent issues with Feedback Studio

Turnitin have identified an issue with Feedback Studio and they are working on a resolution to the service....

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Scheduled Downtime: CrashPlan Pro, 04 April 2018, 09:30 - 14.00

Systems / Services Affected: File backup and restoration via CrashPlan Pro Date / time: 04 April 2018, 09:30 - 14.00 Reason...

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Scheduled Downtime: Lecture capture playback system, 04 April 2018, 07:00 - 09:30

Systems / Services Affected: During this maintenance window, you will not be able to watch recorded lectures using the web p...

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Issue resolved: Website access, 27 March 2018, 12:31 - 13:08

Systems / Services Affected: University of Sussex website Date / time: 27 March 2018, 12:31 - 13:08 Details: Access to Univ...

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Retirement of OWA app for iPhone, iPad and Android

IT Services has been informed by Microsoft that the OWA app for iPhone, iPad and Android will be retired on the 15 May 2018. ...

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Issue Identified: Not receiving external emails (resolved)

UPDATE: 23 Mar 2018 - 2:09pm Emails sent from external email addresses are now being received.  Email senders will, in ...

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Issue Identified: Intermittent issue with staff printing

Systems / Services Affected: Staff printing Date / time: 23 March 2018, 11:30 - ongoing Reason for downtime: We have identi...

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Essential Maintenance on the IT Services user account management system: Friday 23 March - Monday 26 March

Services Affected: IT Services will only be able to reset passwords and create or amend accounts between 13:00 and 15:00 on F...

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Scheduled Downtime: Cognos 10 Reports Thursday 22 March 1700 to Friday 23 March 0800

System / Services Affected: Cognos 10 Reports Date / time: Thursday 22nd March 1700 - Friday 23rd March 0800 Reason for ...

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Scheduled Downtime: Staff printing, Thursday 22 March, 22:00 - Friday 23 March, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 22 March, 22:00 - Friday 23 March, 02:00 Reason for downt...

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Issue Identified: Sussex emails being rejected by Microsoft services (updated)

UPDATE: 21 Mar 2018 - 10:11am Microsoft have now removed the block on our email address and all are being successfully delive...

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Scheduled Maintenance: eduroam wi-fi and wired residential connections, 20 March 2018, 07:30 - 09:00

UPDATE: 19 Mar 2018 - 4:03pm REMINDER:  IT Services will be carrying out essential network maintenance tomorrow morning ...

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Work complete: Finance System (Agresso) - updated

UPDATE: 19 Mar 2018 - 12:06pm The Finance System upgrade was completed last week. Please use your existing user name and pas...

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Scheduled Downtime: Turnitin, Saturday 17 March 2018, 16:00 - 22:00

Systems / Services Affected: Turnitin Date / time: 17 March 2018, 16:00 – 22:00 Reason for downtime: Turnitin have no...

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SSH Fingerprint changed

If you use SSH to connect to unix.sussex.ac.uk, you may have recently seen a security warning, such as “The authenticit...

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Scheduled Downtime: Printing Services, 14 March 2018, 20:00 - 21:30

Systems / Services Affected: certain print services, particularly student web printing and student MFD printing. This work w...

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Scheduled Downtime: Staff printing, Thursday 15 March, 22:00 - Friday 16 March, 02:00

Systems / Services Affected: Staff printing Date / time: Thursday 15 March, 22:00 - Friday 16 March, 02:00 Reason for downt...

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Scheduled System Downtime: Finance System (Agresso) 7 Mar 4pm – 15 Mar am

In order to prepare the finance system (Agresso) for the finance improvements there will be a period of systems downtime from...

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Scheduled Downtime: MyView, 5 March 2018, 09:00 – 17:00

Systems / Services Affected: Viewing and printing payslips via MyView Date / time: Monday 5 March 2018, 09:00 – 17:00 ...

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Issue Resolved: Power in Bramber House affecting wi-fi

UPDATE: 1 Mar 2018 - 2:15pm SEF have restored power to Bramber House and all networking services are available again.  ...

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IT Service Desk closing today at 15:30

In line with the Vice-Chancellor and University’s Executive Group's recommendations, the IT Service Desk in Shawcross w...

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Access to weebly.com from the campus network

In recent weeks, a number of phishing emails have been received by students and staff which provide links to websites built u...

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Issue Identified: Email – failure to deliver emails to Hotmail accounts - 22 February 2018, 10:45

UPDATE: 23 Feb 2018 - 11:58am The issues have been resolved so mail can now be sent from University of Sussex accounts to Hot...

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Mac Books connecting to Eduroam

IT Services are investigating issues with Apple devices, running Mac OS X High Sierra and their connectivity to enterprise Wi...

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Issue Identified: Connectivity in Kings Road (resolved)

UPDATE: 16 Feb 2018 - 3:18pm Metranet have now resolved the issue that was affecting the networking at Kings Road. If you co...

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New "Payroll" phishing email

A phishing email with the subject line "Payroll Notification", which appears to come from the University of Sussex, has been ...

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Replacement of Corel software

As announced in September, the University of Sussex now has a site license for Adobe Creative Cloud, allowing every student a...

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Network unavailable in Northfield block 8 (resolved)

There is currently no wired or wi-fi network access in Northfield block 8. This is due to an interruption to the power supply...

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Phishing email targeting Sussex users

Several users have reported a new phishing email over the weekend and this morning. This message claims that your web-mail a...

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Issue with Turnitin: resolved

UPDATE: 9 Feb 2018 - 9:54am We have been advised by our suppliers that the recent issues with TurnItIn have been resolved. I...

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Essential Maintenance: Shibboleth, 08 February 2018, 07:00 – 08:00

Date/time: 08 February 2018 07:00 – 08 February 2018 08:00 Reason for downtime: Essential server maintenance Systems ...

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Essential Maintenance: Network at Kings Road, 08 February 2018, 07:30 - 08:30

Date/time: 08 February 2018 07:30 – 08 February 2018 08:30 Reason for downtime: Part of a programme of works to improv...

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Intermittent issue with Windows Remote and Admin Remote (resolved)

UPDATE: 5 Feb 2018 - 4:36pm This issue was successfully resolved on Friday 2 February.  We are continuing to monitor the...

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Interruption to Cognos Reports this weekend

We will be carrying out essential maintenance on the Cognos Reports server this weekend. The work will begin at 16:30 on Fri...

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Staff Printing maintenance, Friday 2 February 0730 - 0830

Due to circumstances beyond our control, this morning's essential maintenance on the staff printing service has been reschedu...

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Maintenance work affecting student printing, Friday 2 February, 04:00 – 07:00

IT Services will be completing essential maintenance overnight which will affect student printing services. While this work ...

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Planned downtime Adobe Connect Thursday 1 Feburary 0100 - 0900

As planned Adobe Connect will be unavailable in the early hours of tomorrow (Thursday 1 February) 0100-0900 for a scheduled s...

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Printing maintenance this evening, tomorrow and Friday

We will be carrying out essential maintenance on the staff printing service this week, beginning this evening and carrying on...

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BoB maintenance, 1 February

We've been notified that the Box of Broadcast service will be undergoing scheduled maintenance on Thursday 1 February from 07...

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Skype for Business essential maintenance, Thursday 1 Feb and Friday 2 Feb, 09:00 to 17:00

We will be carrying out essential maintenance to our Skype for Business servers on Thursday and Friday this week, from 09:00 ...

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Downtime notification - Adobe Connect (Web Conferencing) - Monday 29 January 2200 to Tuesday 30 January 12 noon

Adobe Connect, Web Conferencing Service will be unavailable Monday 29 January 2200 to Tuesday 30 January 12 Noon for essentia...

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Cognos 10 Reports unavailable Friday 26 January 1600 to Saturday 27 January 1600

Cognos 10 Reports will be unavailable between 16:00 Friday 26 January and 16:00 Saturday 27 January. This is to allow for ess...

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Issue with EndNote for Mac

UPDATE: 25 Jan 2018 - 4:44pm Endnote have released a new version of X8 which addresses compatibility issues with Office 2016 ...

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Staff printing unavailable Thursday 25 January 2200 0200

UoS_Secure_Print, the staff MFD printing system, will be unavailable between 22:00 and 02:00 on Thursday 25 January. This is...

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Spectre and Meltdown Vulnerability

Spectre and Meltdown Vulnerability As you may have seen in the news, security issues have been identified with the processor...

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Study Direct issues - FAQ's for students

The University has published an FAQ for students who were affected by last week's Study Direct outage. It provides greater cl...

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Staff access to the Application Jukebox

A new version of the Application Jukebox, which many students and staff use to access a range of specialist software, has bee...

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Study Direct Weekend Support

Following the issues with Study Direct there will be additional support available from IT Services over the weekend. The IT ...

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Study direct - latest news

UPDATE: 12 Jan 2018 - 4:41pm Study Direct and e-submissions are now working normally.  We’re continuing to monitor...

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Study Direct issues (updated at 17:08)

UPDATE: 11 Jan 2018 - 5:08pm If you are submitting work today and struggling to access Study Direct, please avoid trying to ...

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Mahara unavailable on Thursday 11 January from 08.30 for a short period of time

The University portfolio system, Mahara, will unavailable tomorrow (Thursday 11 January) from 08.30. This is to allow our sup...

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Interruption to T drive access tomorrow morning

As part of the ongoing upgrade to our server infrastructure, the T drive will be unavailable for up to 20 minutes at some poi...

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Kaspersky at Sussex

During the summer of 2017, all student workstations at Sussex University were upgraded to Windows 10 and Kaspersky Anti-Virus...

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Closure of Shawcross tonight

The cluster room in Shawcross, which is usually open 24-hours a day, will be closed from 19:00 today (Wednesday 3 January) un...

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Removal of 12/13 Study Direct sites

As announced at the end of November, IT Services will begin deleting all 12/13 Study Direct sites today. This work is expect...

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Winner of Northfield pilot prize draw

IT Services have been running a localised pilot of a simpler way to connect to eduroam in the Northfield residences. We&rsqu...

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IT Services over Christmas

The ITS service desk and Shawcross cluster rooms will be closed from 17:00 on 21 December to 08:30 on the 2 January 2018. Sho...

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Reboot of network services at 13:00 today

IT Services will be rebooting a network appliance at 1pm today. This is to correct an issue that emerged during our recent n...

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Completion of network maintenance, tomorrow 07:15

In order to complete this morning’s network maintenance, IT Services will reboot one of the core network switches tomor...

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TurnItIn maintenance, 16:00 Wednesday 27 December - 01:00 Thursday 28 December

IT Services have been informed that TurnItIn will be undergoing maintenance between 16:00 on Wednesday 27 December and 01:00 ...

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Update: Network maintenance

UPDATE: 19 Dec 2017 - 9:28am This work is now being finalised, we expect restoration of full services shortly.  Apologi...

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Staff printing unavailable, Tuesday 19 December 18:00 – 20:00

UoS_Secure_Print, the staff MFD printing system, will be unavailable between 18:00 and 20:00 on Tuesday 19 December. This is...

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Partial closure of Shawcross this weekend

There will be a partial closure of Shawcross this weekend to allow for essential maintenance work. The Cluster rooms will cl...

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Resolved: Issues for some devices connecting to eduroam

UPDATE: 7 Dec 2017 - 12:41pm The problem affecting eduroam connections has now been resolved.  If you are still having t...

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Re: Printing at Sussex: Your new ID number

You may have received an email within the last 24 hours containing the message below. This email was sent in error by our pr...

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BoB maintenance, 7 December

We've been notified that there is scheduled Box of Broadcast maintenance on Thursday 7 December from 07:00 to 09:00 Please c...

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Resolved: Scanning is not currently available on staff Multi Function Devices

UPDATE: 30 Nov 2017 - 5:00pm Scanning from staff MFDs is now available again and the underlying issue has been resolved. If ...

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Resolved: Qualtrics - access issues

UPDATE: 27 Nov 2017 - 9:29am Issues with accessing Qualtrics are now resolved. Please contact the Service Desk if you have a...

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Resolved: Issue with Teaching drive

UPDATE: 24 Nov 2017 - 11:13am Access to the Teaching Drive has been restored and appears to be working normally.  We wil...

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Issue with email blacklisting

University of Sussex email addresses are currently being blacklisted by BT, NTLworld, Talk2, Talk Talk, and Plusnet. If you ...

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Adobe Connect issues: resolved

UPDATE: 21 Nov 2017 - 4:17pm Issues with Adobe Connect have been resolved, and the system appears to be working normally.&nbs...

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Performance issues with eduroam last night

Last night between 1830 and 2130 there was an incident that affected traffic on the University network. The problem was ident...

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Performance issues on eduroam

UPDATE: 16 Nov 2017 - 3:07pm IT Services are continuing to work on resolving issues with the eduroam network which provides c...

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Updated: Oracle access issue (yellow screens/CMS)

UPDATE: 13 Nov 2017 - 8:32pm The fix has been installed and the Web Forms (yellow screens) service is running.  Whe...

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Update your device TODAY to connect to wi-fi (eduroam)

Today (Monday 13 November), IT Services applied a new security certificate to the eduroam network.  Many users will need...

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Eduroam connectivity issues

IT Services are aware that some users may be experiencing intermittent problems connecting to eduroam. We are monitoring per...

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Eduroam connections

UPDATE: 9 Nov 2017 - 10:33am The issue that has been preventing users from connecting to eduroam has now been resolved. ...

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Library Online Resources - Maintenance 09/11/2017 08:00am - 08:45am

Please be aware that access to the Library Online Resources will be unavailable Thursday 9 November, between 08:00am and 08:4...

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Unable to email BT Internet addresses

IT Services have been made aware of an issue which is preventing Sussex users from emailing BT Internet email addresses. Unti...

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Rise in spam messages

This week has seen a rise in targeted phishing emails received by staff at the University. While many spam messages are caugh...

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Issues with T drive access

IT Services are currently investigating issues with the Teaching Drive. Some users may find that this system is inaccessible...

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