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Latest news

Changes to Shawcross opening hours (Welcome Weekend and Welcome Week)

For the next week, staff in Shawcross will be helping new students with any IT issues. We’ll be ready to help over Wel...

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Intermittent Cognos error, 18 September 2019, 11:30 (ongoing)

Systems / Services Affected: You might see error messages in Cognos, or it might fail to run a report. We may need to rest...

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Scheduled Downtime: Staff and Student printing, Thursday 19 September, 22:00 - Friday 20, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 19 September, 22:00 - Friday 20, 02:00 Reason...

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Resolved: Box is unavailable, 12 September 2019

UPDATE: 13 Sep 2019 - 8:42am Box restored access to their systems at around 22:30 last night.  You should be able to acc...

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Cognos Maintenance, 12 September 2019, 16:30 - 13 September 09.30

Systems / Services Affected: Cognos Reports will be unavailable during this work Date / time: 12 September 2019, 16:30 - 13 ...

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Issue Resolved: Cognos Reports, 10 September 2019, 10:30 - 11:00

UPDATE: 10 Sep 2019 - 11:32am Cognos Reports has been restored and is working normally.  We're continuing to monitor the...

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Network disruption for around 2 minutes, Tuesday 10 September 2019, 07:30

Description of work: As part of an update to our campus firewalls, there will be an interruption to all networked services of...

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Issue Identified: MacOS Catalina compatibility, 10 September 2019 - ongoing

ITS expect Apple to release macOS Catalina (10.15) on Tuesday 10 September, and this should be available to download and inst...

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Issue Resolved: Group Share/ G Drive access, 04 September 2019 – 12:55

UPDATE: 4 Sep 2019 - 2:04pm Issues accessing the Group Share / G Drive have been resolved, further investigation into the c...

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Office 2019 for Mac - 6 September 2019

We are about to install Microsoft Office 2019 onto all Mac desktop computers that were provided by IT Services. This update ...

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Turnitin issue with replacing existing files

This issue will only affect you if you’re trying to replace a file that you have already uploaded to Turnitin. This is...

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Sussex Direct is currently unavailable.

UPDATE: 28 Aug 2019 - 10:08am Sussex Direct is now available again.  Apologies for any inconvenience that this outage ma...

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Research Volumes, 23 August 2019, 11:48 – 14:00

- Systems / Services Affected: Research volumes - Date / time: 23/08/19 12:39 - Reason for downt...

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Scheduled Downtime: Staff and Student printing, Thursday 22 August, 22:00 - Friday 23, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 22 August, 22:00 - Friday 23, 02:00 Reason fo...

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From 27 August: improving the way you get help from ITS

We closely monitor your satisfaction with IT Services and we take pride in providing the highest quality service we can. Eve...

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IT Service Desk inaccessible during clearing

If you need help from IT Services today or tomorrow, you won’t be able to visit us in Shawcross so please email or call...

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The IT Service Desk will close at 3pm today

The IT Service Desk will be closing at 3pm today. If you need help from the Service Desk, please call or visit before 3pm. ...

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Network survey by staff from Coastal Data

As part of our ongoing assessment of the University network, you might notice staff from Coastal Data visiting buildings on c...

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‘You have new held messages’ emails

Our new email security system will contact you if you receive suspicious messages. You have the option to release them to you...

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It's time to change your password

When did you last change your password? We strongly recommend changing your password at least once every 3 months, and you s...

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Essential Security updates, Tuesday 06 August 2019, 09:30 - 13:00

Systems / Services Affected: Global Protect, a piece of security software on Sussex PCs, is being updated tomorrow. This is ...

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Download Endnote for free

If you use Endnote as part of your studies, you can now download and install it for free on your own devices. IT Services ha...

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Email security improvements arriving tomorrow - how will they affect you?

Tomorrow (Thursday 1 August), ITS will be switching on a new email security system, which is expected to bring an end to wide...

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Essential Maintenance: Shibboleth login service, Monday 5 and Wednesday 7 August 2019

Description of work: On Monday 5 August at 16:30 we will begin upgrading the Shibboleth login service. We expect this work to...

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Closure of Shawcross computer rooms, 30 July - 23 August

The student computer rooms in Shawcross will be unavailable for three weeks from tomorrow (30 July) until Tuesday 23 August. ...

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Wi-Fi security updates, 01 August 2019, 08:00 - 09:00

UPDATE: 29 Jul 2019 - 4:05pm REMINDER   Description of work: An important security certificate on eduroam, the Univers...

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Essential Maintenance: Possible disruption to services, 30 July 2019, 10:00 – 11:00

Systems / Services Affected: You may experience problems logging in to the following services: Adobe Enterprise Blackbaud...

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Please check your inbox rules

As announced at the end of last week, we are currently assessing and improving email security in a range of ways. The first ...

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Issue Resolved: Web Print unavailable, 19 July 2019, 13:30 - 15:20

UPDATE: 19 Jul 2019 - 3:42pm Web Print via the Cloudprint page is now available again.    ...

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Please remove old versions of Adobe software

For licensing reasons, Adobe has directed us to remove old installations of Creative Cloud. We must uninstall all versions th...

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Issue Resolved: Skype for Business Mobile App, 17 July 2019, 12:00 - 18 July, 13:30

UPDATE: 18 Jul 2019 - 1:58pm Skype for Business is now working normally on all desktop computers, IP phones and via the mobil...

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Issue Resolved: Error in Sussex Direct, 18 July 2019, 06:00 - 09:40

UPDATE: 18 Jul 2019 - 9:43am We have resolved the problem in Sussex Direct.  The site is now working normally.  ...

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Essential Maintenance: grades and bank details in Sussex Direct, 18 July 2019, 16:00 - 16:30

Systems / Services Affected: Two features of Sussex Direct (pulling grades from Canvas and Bank Account Validation) will be u...

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Issue Resolved: Windows Remote performance, 17 July 2019, 11:15 - 12:30

UPDATE: 17 Jul 2019 - 12:35pm Windows Remote is now working normally following a restart of the service. If you have found t...

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Scheduled Downtime: Staff and Student printing, Thursday 18 July, 22:00 - Friday 19, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 July, 22:00 - Friday 19, 02:00 Reason for ...

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Issue Identified: Adobe CC 2019 error message, 11 July 2019, 11:00 (ongoing)

Systems / Services Affected: If you use any Adobe CC 2019 applications today, you might see an error message that says &lsquo...

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Essential Maintenance: Mac computers in the Library, Friday 12 July 2019, 10:00 - 13:00

Systems / Services Affected: All Mac computers in the library Date / time: Friday 12 July 2019, 10:00 - 13:00 Reason for do...

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Issue Resolved: Windows Remote performance, 09 July 2019, 12:00 - 17:00

UPDATE: 10 Jul 2019 - 9:28am Windows Remote is working normally this morning. We're monitoring the performance of the system...

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Removing off-site access to Study Direct, 08 July 2019, 09:00

UPDATE: 8 Jul 2019 - 10:52am We had intended to remove off-site access to Study Direct today. However, following feedback fr...

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Issues with IT systems and printing this morning have now been resolved

There was an interruption to several systems and printing this morning between 09:55 and 10:20. This was caused by an issue i...

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Issue Resolved: printer error, 04 July 2019, 08:30 - 16:30

UPDATE: 4 Jul 2019 - 4:54pm Printing, scanning and access to Cloudprint all seem to be working normally. If you continue to ...

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REMINDER: Network Disruption on Saturday 06 July 2019, 08:00 - 14:00

UPDATE: 3 Jul 2019 - 12:45pm This Saturday, there will be network disruption on campus between 08:00 and 14:00. We will cond...

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Issue resolved: Telephony disruption, 27 June 2019, 15:00 - 02 July, 14:20

UPDATE: 2 Jul 2019 - 2:28pm All issues with the telephony system have been resolved, and all phones seem to be working normal...

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Student printing will be unavailable on Tuesday 02 July 2019, 11:00 - 12:30

Systems / Services Affected: Students won’t be able to send print jobs or collect them from any MFDs. Date / time: 02 ...

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Adobe Connect will be unavailable 08:00 - 16:00 on 2 July 2019

Systems / Services Affected: Adobe Connect Date / time: 02 July 2019, 09:00 - 16:00 Reason for downtime: We will be applyin...

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Issue Resolved: Sussex Direct performance, 25 June 2019, 16:00 - 17:10

UPDATE: 25 Jun 2019 - 5:11pm Sussex Direct performance is now returning to normal.    ...

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Issue Resolved: Student printing, 24 June 2019, 11:30 - 12:45

UPDATE: 24 Jun 2019 - 12:49pm Student printing is now available again.  ...

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Essential Maintenance: Wi-Fi networks, Thursday 27 June 2019, 07:00 - 09:00

Description of work: We will be updating the software on the campus Wi-Fi controllers next Thursday morning. The controllers...

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Deployment of Panopto begins this week

Panopto, the University’s new lecture recording system, will be deployed for the beginning of the new academic year. T...

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Staff: are you going away? Windows 10 may arrive while you’re gone.

The deployment of Windows 10 to all staff PCs is going well, with over 500 computers updated so far. If you’re going a...

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Scheduled Downtime: Staff and Student printing, Thursday 20 June, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 June, 22:00 - Friday 21, 02:00 Reason for ...

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Logging in to Adobe CC 2019

The latest version of Adobe Creative Cloud (2019) is now available for staff to install via the Software Centre. You can rem...

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Issue Identified: Windows Remote performance, 17 June 2019, 16:00 (ongoing)

Systems / Services Affected: If you’re using Windows Remote to work from home, you might experience a slow connection ...

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Essential Maintenance: Skype for Business, 06 June 2019, 08:00 - 07 June, 17:00

We will be carrying out essential maintenance to our Skype for Business servers on Thursday and Friday this week, from 08:00 ...

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Ongoing Wi-Fi issues in Northfield and Kings Road

Systems / Services Affected: Wi-Fi connections in Northfield and Kings Road residences. You’ll be able to connect, but...

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Issue Resolved: Intermittent performance issues, 30 May 2019

UPDATE: 31 May 2019 - 9:26am We have now resolved the issues affecting our storage and all systems and services are function...

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A number of Windows 7 computers will reboot at 4:30pm today - 30 May 2019

A security scan of the Sussex network has revealed that a number of desktop PCs and laptops are running without vital securit...

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Brief interruption to network in Northfield and Kings Road at 3pm

At 3pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...

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Brief interruption to network in Northfield and Kings Road at 1pm

At 1pm today, there will be a short interruption to networks (including eduroam Wi-Fi) in Northfield and Kings Road residence...

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Evening deadlines? ITS is here for you

If you need IT support for your evening deadlines today or on Monday, you can find staff on the IT Service Desk in Shawcross ...

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Fake HMRC tax refund emails

More fake emails are arriving in Sussex inboxes, this time with the subject line: HMRC estimate your Income Tax for a previo...

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Fake Apple email receipts

Look out for fake emails with the subject line: Your Apple receipt No 8561288-81816 These emails appear to be receipts for p...

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Issue Resolved: eduroam Wi-Fi, 16 May 2019, 11:00 - 11:15

UPDATE: 16 May 2019 - 11:22am We've identified and fixed a hardware fault was was affecting eduroam Wi-Fi across the central ...

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Essential Maintenance: Skype for Business, 16 May 2019, 10:00 - 12:00

Description of work: We’ll be performing essential security maintenance on Skype for Business Date / time: 16 May 201...

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Issue Resolved: Sussex Direct and bank details 12 May 2019, 23:00 - 13 May 2019, 14:35

UPDATE: 13 May 2019 - 3:04pm We've resolved the issue that was making it impossible to enter bank details in Sussex Direct. ...

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Issue Resolved: Web Print, 13 May 2019, 13:00 - 14:25

UPDATE: 13 May 2019 - 2:49pm Web Print is now available again.  However, the URL has changed, so please update your book...

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Fake OneDrive emails

Although they have not been seen yet at Sussex, fake OneDrive emails have been reported at other UK universities. These emai...

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Avoid using Safari with Canvas

If you’re submitting work to Canvas, we recommend that you don’t use Safari. Use another browser such as Chrome ...

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Issue Resolved: Web Print, 07 May 2019, 11:15 - 12:00

UPDATE: 7 May 2019 - 2:02pm Web Print was restored around 12:00.  You should be able to access the page and send print j...

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Issues identified - Turnitin - Friday 3 May

We have been advised by Turnitin that they have experienced issues this afternoon that may have impacted submissions. We ha...

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Network Disruption on Saturday 06 July 2019, 08:00 - 14:00

Description of work: We have picked a date in July to perform essential testing and maintenance on core components of the ne...

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Issues identified - access to wifi in certain areas of campus

We are receiving reports of issues with wifi in the following areas. To resolve this we are going to be rebooting the wifi c...

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Issue Resolved: Lecture Capture, 16 April 2019, 11:40 - 12:00

Service Affected: Playback of lecture recordings in Canvas Date / time: 16 April 2019, 11:40 - 12:00 Reason for downtime: W...

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Issue Resolved: Lecture Capture, 13 April 2019, 11:30 - 15 April, 9:45

UPDATE: 15 Apr 2019 - 10:49am The Lecture Capture system is now recording and delivering videos.  If you’ve recor...

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Network Maintenance - 14/04/2019 - 08:00 to 10:30 - minor interruptions to service

There will be maintenance on a piece of core networking infrastructure tomorrow, Sunday 14th April between 08:00 and 10:30. ...

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IT Service Desk and Shawcross closed for Easter

The IT Service Desk will be closed for a few days over Easter, and the Shawcross cluster room will be locked. Shawcross will...

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Printing will be double-sided by default from Monday 15 April

What’s changing? From Monday, every print job you send to UoS_Secure_Print, the University’s printing system, wil...

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Issue Resolved: Password reset text messages

If you requested an SMS from Sussex Direct this morning to reset your password, a problem with the system meant that you woul...

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Resolved: The IT Service Desk is unable to take calls, 10 April 2019

UPDATE: 10 Apr 2019 - 10:24am The phone system is now working normally and the IT Service Desk are able to take your calls ag...

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Your password may change in the next 24 hours

We may reset your password within the next 24 hours to protect your account and your data. If this happens, you won’t ...

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Turnitin issues this morning, 8 April 2019

Systems / Services Affected: Submitting work via Turnitin Date / time: 08 April 2019, 04:00 - 11:20 Reason for downtime: Ac...

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Wi-Fi maintenance postponed

UPDATE: 8 Apr 2019 - 10:12am We’ve had to postpone tomorrow’s Wi-Fi maintenance until later in the month.  T...

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Sussex Direct is currently unavailable.

UPDATE: 8 Apr 2019 - 8:26am Sussex Direct is now available again, apologies for any inconvenience caused....

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Windows 10 is coming to all staff desktop PCs

If you’re a member of staff at Sussex and you use a desktop PC, you’re about to be upgraded to Windows 10. We&rs...

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Giveaway: Wolfram Wednesday

Wolfram supply the University with Mathematica, a key piece of software used by students and staff, especially in Maths and P...

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Improvement to Google Chrome

Many of us prefer Google Chrome as a web browser. Chrome has the ability to sync your bookmarks, passwords, browsing history ...

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ITS may have changed your password

We have seen a dramatic increase in the number of University email accounts being used to send malicious email. Over 400 acc...

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“Upgrade your email account” phishing attacks

In the last few days we’ve seen 3 or 4 variants of the “click here to update your email account” type of ma...

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Sussex Mobile Issues 22/03/2019 15:09 Resolved

UPDATE: 22 Mar 2019 - 3:45pm Apologies for any inconvenience caused, Sussex Mobile is now fully functional again....

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Scheduled Downtime: Staff and Student printing, Thursday 21 March, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 March, 22:00 - Friday 22, 02:00 Reason for...

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Be vigilant about activity in your email account

A few members of Sussex have contacted the IT Service Desk because they’ve noticed unexpected emails being sent from th...

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Malicious email containing red button

UPDATE: 14 Mar 2019 - 9:55am Staff and students at Sussex are still receiving messages from the clever, malicious email campa...

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This Wednesday: The Big Mathworks Giveaway

Mathworks, our partners who supply Matlab software for Sussex students, have sent us a big box of goodies to give away. If y...

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Free access to Adobe Spark for students and staff

Adobe Spark is a mobile app that you can use to quickly create beautiful social and web content. You can make graphics, vide...

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Look out for fraudulent emails requesting money

You might receive an email, apparently from a senior member of staff at Sussex, who urgently needs you to pay for something. ...

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Windows 7 reaches end-of-life

Windows 7 was launched in 2009 and it’s now coming to the end of its lifespan. It only makes sense to maintain an oper...

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Essential Maintenance: MyView, 04 March 2019, 09:00 - 16:00

Description of work: We’ll be upgrading the Human Resources System, which provides access to MyView. While we’re...

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Essential Maintenance: CrashPlan (Code42) backups, 04 March 2019, 14:00 - 15:00

Description of work: We are reorganising one of our data centres on campus, and a few services will be unavailable for an hou...

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Performance issues with eduroam

UPDATE: 22 Feb 2019 - 9:26am Eduroam is now back up.  If you are having any further issues please advise the Service Des...

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Essential Maintenance: Networking Equipment 22 February 06:00 to 06:20

Description of work: Maintenance on networking equipment. Date / time: 22/02/2019 06:00 to 06:20 Is this work likely to cau...

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Essential Maintenance: Sussex Research Online, 26 February 2019, 09:00 - 17:00

Description of work: We will be upgrading the software behind Sussex Research Online in collaboration with our supplier, EPri...

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Scheduled Downtime: Staff and Student printing, Thursday 21 Feb, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 February, 22:00 - Friday 22, 02:00 Reason ...

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General access login problems. Resolved 09:00 18 02 2019

UPDATE: 18 Feb 2019 - 9:10am General access login problems. Resolved 09:00 18 02 2019 If your having ongoing problems loggin...

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Issue resolved Turnitin service restored 16 February 07:40

Turnitin have resolved the issues and the service is back up and running...

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Turnitin is reporting a service disruption for submission markers.

UPDATE: 15 Feb 2019 - 3:54pm Turnitin are now reporting that they are experiencing a worldwide service outage meaning that no...

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Issue Identified: WebPrint Restored 15 February 2019, 15:43

UPDATE: 15 Feb 2019 - 3:45pm Service restored...

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Removal of old lecture capture systems, 18 February 2019, 11:00

Description of work: We’ll be retiring an old lecture capture system called SoundsDirect. The last recording to this s...

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Issue Resolved: Wi-Fi in several buildings, 12 February 2019, 15:00 - 15:30

UPDATE: 12 Feb 2019 - 3:34pm We've resolved the problem with the wireless controller and Wi-Fi is now available again.  ...

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G: Drive (Group Drive) currently unavailable

UPDATE: 8 Feb 2019 - 9:23am The G: Drive has now been restored.  Please be aware that G: Drive performance may be slower...

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Service Improvement: Box Drive is now available to install

Box is the dedicated cloud storage solution offered to Sussex staff. It offers a number of benefits, including: Unlimited...

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Issue Resolved: Accessing marks on Sussex Direct, 1 February 2019, 11:00

UPDATE: 1 Feb 2019 - 11:21am We've resolved the problem with Sussex Direct failing to show your marks.  If you've been t...

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Wi-Fi survey begins next week

You might notice staff from local networking experts Ideal taking readings across the campus in the coming weeks. You’...

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Essential Maintenance: Northfield Block 8, 31 January 2019, afternoon

Description of work: SEF have let us know they are investigating the ongoing power supply issues in Northfield Block 8 this a...

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Essential Maintenance: Core network reboot, 31 January 2019, 11:00

Description of work: A component failed in the core network yesterday, causing the interruption to service in the afternoon. ...

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Work completed: Sussex website, 31 January 2019, 07:00 - 09:00

UPDATE: 31 Jan 2019 - 8:02am This morning's work to migrate the Sussex website was successful and is now complete. The websit...

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Issue Resolved: Network performance, 30 January 2019, 16:05

UPDATE: 30 Jan 2019 - 4:55pm Activity on the network is now returning to normal so you should see an improvement in services ...

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Essential Maintenance: Network Disruption, Saturday 02 February 2019, 08:00 - 14:00

Description of work: In recent months we have been working through a programme to upgrade the campus firewalls. The firewalls...

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Issue Resolved: SussexMobile missing from Google Play Store

UPDATE: 30 Jan 2019 - 8:37am The SussexMobile app, which is designed to help you access all sorts of information about life a...

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Issue Resolved: Campus Wi-Fi, 28 January 2019, 10:45 - 11:05

UPDATE: 28 Jan 2019 - 11:13am We've rebooted the wi-fi controller and eduroam is returning to normal.  Please contact th...

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Essential Maintenance: Network Firewalls, 29 January 2019, 06:30 - 08:30

Description of work: The campus firewalls, which ensure the security of the network, need some maintenance work to ensure the...

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Scheduled Downtime: Study Direct, 29 January 2019, 08:00 - 10:00

Description of work:ITS has begun a programme of works to improve the underlying storage behind many of our web services. Th...

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Security threat: HMRC Notification email, 15 January 2019

Several users have received phishing emails claiming to be from HMRC today. They say that you have a refund due, and they co...

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Scheduled Downtime: Staff and Student printing, Thursday 17 January, 22:00 - Friday 18, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 January, 22:00 - Friday 18, 02:00 Reason f...

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Essential Maintenance: Software Center, 17 January 2019, 09:00 - 11:30

Description of work: We’ll be performing maintenance on SCCM, a system that maintains and controls Windows computers on...

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Essential Maintenance: Network Firewalls, 15 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 15 January 2019...

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Essential Maintenance: Network Firewalls, 08 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 08 January 2019...

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Issue Resolved: Network traffic, 04 January 2019, 10:30

UPDATE: 4 Jan 2019 - 11:56am We've put a workaround in place to resolve the problem with network traffic.  You should be...

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Essential Maintenance: Firewall reboot, 04 January 2019, 10:20

Description of work: In order to resolve some network issues on campus, we will be rebooting the campus firewall in a few min...

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Power issues affecting services and connectivity

UPDATE: 4 Jan 2019 - 9:15am Power has now been restored to the following locations: Arts A,B and C ACCA building Pev1 ...

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Essential Maintenance: Network Load Balancers, 03 January 2019, 08:00 - 08:30

Description of work: To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of t...

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Issue Identified - Markers unable to access Turnitin via Grades Screen in Canvas

UPDATE: 21 Dec 2018 - 12:01pm This issue is now resolved, apologies for any inconvenience caused....

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Scheduled Downtime: Staff and Student printing, Thursday 20 December, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 December, 22:00 - Friday 21, 02:00 Reason ...

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Essential Maintenance: Sussex Direct, 18 December 2018, 08:00 - 09:00

Description of work: We will be changing the underlying storage for Sussex Direct to a new platform that’s ready for f...

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Scheduled Downtime: Turnitin, 05 January 2018, 16:00 - 06 January, 00:00

Systems / Services Affected: The following will be unavailable while Turnitin complete this work: You will not be able to...

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Essential Maintenance: Wi-fi controllers, 18 December 2018, 08:00 - 16:00

Description of work: We need to update the Wi-fi controllers which govern our access points, which in turn provide Wi-fi acce...

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Resolved: Connectivity issues affecting Kings Road Residences, Conference Wifi and Chartwells catering

UPDATE: 13 Dec 2018 - 9:40am Connectivity has been restored to Chartwells Catering using a backup connection. Chartwells are...

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Please help us improve IT Services, a short survey

What’s your experience of IT at Sussex? Where should IT Services be focusing our efforts? What do we do well, and wha...

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Issue Resolved: Web Print and Word documents, 07 December 2018, 10:00 - 10:45

UPDATE: 7 Dec 2018 - 10:49am The issue with Web Print has been resolved.  It's accepting all of the usual files types ag...

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Security threat: tax refund email, 6 December 2018

Please take care with any email claiming to be about a tax refund. The subject line will be ANNUAL TAX REFUND or something s...

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Shawcross re-opens, 03 December 2018

The front entrance to Shawcross has been closed for several months. It’s now re-opened and the Service Desk is back in...

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Essential Maintenance: Network in Kings Road, 07 December 2018, 18:30 - 20:30

Description of work: Our support partners, Metranet, have told us they need to complete maintenance on their network equipmen...

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Issue Resolved: Wi-Fi in Swanbrough, 30 November 2018

Systems / Services Affected: Wi-Fi in Swanbrough is currently unavailable. Wired connections are working fine. Date / time: ...

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Scheduled Downtime: Logins to Canvas, Box and other services, 07 December 2018, 07:00 - 08:00

Description of work: The system that we use to log into services like Canvas, Box and Microsoft Office is being upgraded to b...

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Essential Maintenance: Network, 04 December 2018, 07:00 - 08:00

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 04 December 201...

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Stay safe when you’re shopping online

Do you shop online? These days it’s normal to use online stores to buy everything from groceries to gifts for friends ...

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Security Threat: “Are you on campus?” phishing attack

Description of threat: At least 13 people at Sussex have received very clever, targeted phishing emails with subject lines l...

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Issue Resolved: Interruption to network near Hastings building, 27 November 2018, 09:00 - 10:00

Systems / Services Affected: The network in Hastings, Friston, JCW and the Falmer Sports Complex is currently unavailable. D...

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Connectivity issues affecting Kings Road

UPDATE: 24 Nov 2018 - 8:11pm Power has been restored to the equipment at Sussex Heights and full connectivity has been resto...

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Essential Maintenance - Online Surveys (BOS) 26 November 2018 1700-1800

Description of work: Our 3rd party will be performing essential maintenance on online surveys (BOS) Date / time: 26 Novemb...

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Essential Maintenance: Network, 27 November 2018, 06:00 - 08:00

Description of work: We’ll be performing essential maintenance on the University network. Date / time: 27 November 2...

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Issue identified - phishing email appearing to be coming from senior members of the University

This phishing email has been reported to the IT Service Desk. This is appearing to be coming from senior members of the Univ...

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Issue Identified - Web Print, 18 November 2018 1300

UPDATE: 19 Nov 2018 - 2:31pm This issue is now resolved, apologies for any inconvenience caused...

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Issue Resolved: Personal web space, 15 November 2018

UPDATE: 15 Nov 2018 - 1:03pm The service to create personal web spaces is now working.  You can use this page to create ...

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Scheduled Downtime: Staff and Student printing, Thursday 15 November, 22:00 - Friday 16, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 15 November, 22:00 - Friday 16 November, 02:00...

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Essential Maintenance: Network, 16 November 2018, 07:00 - 08:00

The network maintenance that had been scheduled for this morning has now been moved to Friday morning. This is due to the st...

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Update: IT Service systems availability, 14 Nov 2018, 10:00

UPDATE: 14 Nov 2018 - 10:03am Core services have been restored following the damage to the University’s data centre. I...

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Print submission or e-submission today? Deadline extended by 48 hours.

If you have a submission deadline today, you have been granted an extension. Please see student news for details....

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Essential Maintenance: Wireless network, 9 November 2018 - 2030-2100

Description of work: We’ll be performing essential maintenance on the wireless network in the following areas: Acce...

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Essential Maintenance: Network, 14 November 2018, 07:00 - 08:00

Apologies for the strikeouts in the previous message! Description of work: We’ll be performing essential maintenan...

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Essential Maintenance: SSH access, 12 November 2018, 07:00 - 07:30

Description of work: We’ll be making updates to the university’s SSH gateway (unix.uscs.susx.ac.uk) as part of o...

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Issue Identified: Incomplete profiles, 07 November 2018

Systems / Services Affected: When you log in today, you may see a message that you have an “incomplete profile” o...

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Please log out at the end of the day, 06 November 2018

Description of work: To urgently address the current desktop performance issues, we have changed the way University computer...

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24-hour extension for today’s submissions

If you had a submission deadline today at 16:00, you have been granted an extension following today’s desktop performan...

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Important changes in IT Services, 6 November 2018

IT Services are making some big changes to the way we work. This will affect the way you contact us and the kind of informat...

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Issue Resolved: Desktop performance, 05 November 2018, 14:10 - 15:30

UPDATE: 5 Nov 2018 - 3:34pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 14:45 - 15:00

UPDATE: 2 Nov 2018 - 3:10pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 12:00 - 12:25

UPDATE: 2 Nov 2018 - 12:27pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Student printing, 02 November 2018, 09:30 - 11:45

UPDATE: 2 Nov 2018 - 12:01pm Student printing is now working normally.  We apologise if you were one of the users affect...

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Essential Maintenance: Staff and Student printing, Thursday 1 November 22:00-00:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 1 November, 22:00 - 00:00 Reason for downtime...

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Essential Maintenance: File storage system (non disruptive), 30 October 2018, 20:30 - 23.00

Description of work: We are continuing to work with Dell to find the root cause for the issue that sometimes affects desktop ...

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Issue Resolved: Desktop performance, 29 October 2018, 14:30 - 14:45

UPDATE: 29 Oct 2018 - 3:00pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Turnitin access, 25 October 2018, 11:00 - 13:20

UPDATE: 25 Oct 2018 - 2:07pm Turnitin have let us know that the service is now available again. We recommend that you sign ...

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3 security threats, including “You have one new message”, 24 October 2018

3 security threats have been reported to the IT Service Desk today: Watch out for a phishing email called “You have ...

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Service Update: Desktop performance issues

In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. ...

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Security Threat identified: “Refund reference number 800112990 / 2017 - 10/1” phishing attack

UPDATE: 22 Oct 2018 - 3:50pm REMINDER: Have you received an email about a tax refund?  Does it contain a pdf attachment...

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Issue Resolved: Web Print, 22 October 2018, 09:20 - 11:45

Systems / Services Affected: Web Print (online printing via the cloudprint system) Date / time: 22 October 2018, 09:20 - 11:...

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Scheduled Downtime: Yellow Screens (Oracle Web Forms), 19 October 2018, 08:00 - 09:00

Description of work: We will be performing essential maintenance on Yellow Screens (Oracle Web Forms) which will require taki...

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Threat Identified: “Undeliverable: Refund for Sussex student” spam message, 17 October 2018, 10:40 (ongoing)

Several users are reporting a spam message they have received with the title “Undeliverable: Refund for Sussex student&...

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Issue Resolved: Intermittent issues with desktop performance, 16 October 2018, 12:15 - 12:50

UPDATE: 16 Oct 2018 - 12:58pm We have resolved the issue with slow desktop performance this afternoon.  Computers across...

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Scheduled Downtime: Staff and Student printing, Thursday 18 October, 22:00 - Friday 19, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 October, 22:00 - Friday 19 October, 02:00 ...

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Security Threat identified: “Verify your email” type phishing attacks

Have you had an email in your Sussex inbox telling you that your email account is about to be closed? If you get an email li...

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Issue Resolved: Intermittent issues with desktop performance, 12 October 2018, 12:15 - 13:00

UPDATE: 12 Oct 2018 - 3:28pm We have resolved the issue with slow desktop performance this afternoon, in collaboration with o...

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Service Improvement: Security on your Sussex Apple or Linux device, 16 October 2018, 09:00

Description of work: If you have a desktop, laptop or mobile device which was provided by IT Services then we do our best to ...

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Scheduled Downtime: Please log out tonight, 20:30 - 21:30

UPDATE: 8 Oct 2018 - 12:50pm Description of work: We will be upgrading the software on part of our data storage system. Date...

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Issue Identified: Intermittent desktop computer issues, 03 October 2018 (ongoing)

UPDATE: 5 Oct 2018 - 11:00am We have been working hard to resolve the issue that caused slow desktop performance earlier thi...

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Scheduled Downtime: N Drive access, 04 October 2018, 07:00 - 08:00

Description of work: We will be restarting a server in our data storage infrastructure. Date / time: 04 October 2018, 07:00...

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Security awareness: Keep your data safe!

Each month, we’ll be bringing you news and advice about staying safe online. Last month we looked at the importance of...

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Issue resolved: Slow desktop performance, 02 October 2018, 15:00 - 16:15

UPDATE: 2 Oct 2018 - 4:36pm We believe that the desktop computers are now returning to normal.  The changes we have mad...

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Issue Resolved: Intermittent issues with the SussexMobile app, 01 October 2018, 08:45 - 15:30

Systems / Services Affected: Performance issues with the SussexMobile app Date / time: 01 October 2018, 08:45 - 15:30 Reaso...

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