Latest news

Scheduled Downtime: Staff and Student printing, Thursday 21 March, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 March, 22:00 - Friday 22, 02:00 Reason for...

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Be vigilant about activity in your email account

A few members of Sussex have contacted the IT Service Desk because they’ve noticed unexpected emails being sent from th...

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Malicious email containing red button

UPDATE: 14 Mar 2019 - 9:55am Staff and students at Sussex are still receiving messages from the clever, malicious email campa...

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This Wednesday: The Big Mathworks Giveaway

Mathworks, our partners who supply Matlab software for Sussex students, have sent us a big box of goodies to give away. If y...

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Free access to Adobe Spark for students and staff

Adobe Spark is a mobile app that you can use to quickly create beautiful social and web content. You can make graphics, vide...

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Look out for fraudulent emails requesting money

You might receive an email, apparently from a senior member of staff at Sussex, who urgently needs you to pay for something. ...

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Windows 7 reaches end-of-life

Windows 7 was launched in 2009 and it’s now coming to the end of its lifespan. It only makes sense to maintain an oper...

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Essential Maintenance: MyView, 04 March 2019, 09:00 - 16:00

Description of work: We’ll be upgrading the Human Resources System, which provides access to MyView. While we’re...

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Essential Maintenance: CrashPlan (Code42) backups, 04 March 2019, 14:00 - 15:00

Description of work: We are reorganising one of our data centres on campus, and a few services will be unavailable for an hou...

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Performance issues with eduroam

UPDATE: 22 Feb 2019 - 9:26am Eduroam is now back up.  If you are having any further issues please advise the Service Des...

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Essential Maintenance: Networking Equipment 22 February 06:00 to 06:20

Description of work: Maintenance on networking equipment. Date / time: 22/02/2019 06:00 to 06:20 Is this work likely to cau...

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Essential Maintenance: Sussex Research Online, 26 February 2019, 09:00 - 17:00

Description of work: We will be upgrading the software behind Sussex Research Online in collaboration with our supplier, EPri...

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Scheduled Downtime: Staff and Student printing, Thursday 21 Feb, 22:00 - Friday 22, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 21 February, 22:00 - Friday 22, 02:00 Reason ...

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General access login problems. Resolved 09:00 18 02 2019

UPDATE: 18 Feb 2019 - 9:10am General access login problems. Resolved 09:00 18 02 2019 If your having ongoing problems loggin...

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Issue resolved Turnitin service restored 16 February 07:40

Turnitin have resolved the issues and the service is back up and running...

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Turnitin is reporting a service disruption for submission markers.

UPDATE: 15 Feb 2019 - 3:54pm Turnitin are now reporting that they are experiencing a worldwide service outage meaning that no...

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Issue Identified: WebPrint Restored 15 February 2019, 15:43

UPDATE: 15 Feb 2019 - 3:45pm Service restored...

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Removal of old lecture capture systems, 18 February 2019, 11:00

Description of work: We’ll be retiring an old lecture capture system called SoundsDirect. The last recording to this s...

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Issue Resolved: Wi-Fi in several buildings, 12 February 2019, 15:00 - 15:30

UPDATE: 12 Feb 2019 - 3:34pm We've resolved the problem with the wireless controller and Wi-Fi is now available again.  ...

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G: Drive (Group Drive) currently unavailable

UPDATE: 8 Feb 2019 - 9:23am The G: Drive has now been restored.  Please be aware that G: Drive performance may be slower...

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Service Improvement: Box Drive is now available to install

Box is the dedicated cloud storage solution offered to Sussex staff. It offers a number of benefits, including: Unlimited...

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Issue Resolved: Accessing marks on Sussex Direct, 1 February 2019, 11:00

UPDATE: 1 Feb 2019 - 11:21am We've resolved the problem with Sussex Direct failing to show your marks.  If you've been t...

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Wi-Fi survey begins next week

You might notice staff from local networking experts Ideal taking readings across the campus in the coming weeks. You’...

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Essential Maintenance: Northfield Block 8, 31 January 2019, afternoon

Description of work: SEF have let us know they are investigating the ongoing power supply issues in Northfield Block 8 this a...

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Essential Maintenance: Core network reboot, 31 January 2019, 11:00

Description of work: A component failed in the core network yesterday, causing the interruption to service in the afternoon. ...

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Work completed: Sussex website, 31 January 2019, 07:00 - 09:00

UPDATE: 31 Jan 2019 - 8:02am This morning's work to migrate the Sussex website was successful and is now complete. The websit...

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Issue Resolved: Network performance, 30 January 2019, 16:05

UPDATE: 30 Jan 2019 - 4:55pm Activity on the network is now returning to normal so you should see an improvement in services ...

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Essential Maintenance: Network Disruption, Saturday 02 February 2019, 08:00 - 14:00

Description of work: In recent months we have been working through a programme to upgrade the campus firewalls. The firewalls...

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Issue Resolved: SussexMobile missing from Google Play Store

UPDATE: 30 Jan 2019 - 8:37am The SussexMobile app, which is designed to help you access all sorts of information about life a...

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Issue Resolved: Campus Wi-Fi, 28 January 2019, 10:45 - 11:05

UPDATE: 28 Jan 2019 - 11:13am We've rebooted the wi-fi controller and eduroam is returning to normal.  Please contact th...

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Essential Maintenance: Network Firewalls, 29 January 2019, 06:30 - 08:30

Description of work: The campus firewalls, which ensure the security of the network, need some maintenance work to ensure the...

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Scheduled Downtime: Study Direct, 29 January 2019, 08:00 - 10:00

Description of work:ITS has begun a programme of works to improve the underlying storage behind many of our web services. Th...

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Security threat: HMRC Notification email, 15 January 2019

Several users have received phishing emails claiming to be from HMRC today. They say that you have a refund due, and they co...

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Scheduled Downtime: Staff and Student printing, Thursday 17 January, 22:00 - Friday 18, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 17 January, 22:00 - Friday 18, 02:00 Reason f...

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Essential Maintenance: Software Center, 17 January 2019, 09:00 - 11:30

Description of work: We’ll be performing maintenance on SCCM, a system that maintains and controls Windows computers on...

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Essential Maintenance: Network Firewalls, 15 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 15 January 2019...

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Essential Maintenance: Network Firewalls, 08 January 2019, 07:00 - 08:30

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 08 January 2019...

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Issue Resolved: Network traffic, 04 January 2019, 10:30

UPDATE: 4 Jan 2019 - 11:56am We've put a workaround in place to resolve the problem with network traffic.  You should be...

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Essential Maintenance: Firewall reboot, 04 January 2019, 10:20

Description of work: In order to resolve some network issues on campus, we will be rebooting the campus firewall in a few min...

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Power issues affecting services and connectivity

UPDATE: 4 Jan 2019 - 9:15am Power has now been restored to the following locations: Arts A,B and C ACCA building Pev1 ...

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Essential Maintenance: Network Load Balancers, 03 January 2019, 08:00 - 08:30

Description of work: To make sure the network is resilient and ready for the start of term, we’ll be rebooting one of t...

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Issue Identified - Markers unable to access Turnitin via Grades Screen in Canvas

UPDATE: 21 Dec 2018 - 12:01pm This issue is now resolved, apologies for any inconvenience caused....

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Scheduled Downtime: Staff and Student printing, Thursday 20 December, 22:00 - Friday 21, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 20 December, 22:00 - Friday 21, 02:00 Reason ...

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Essential Maintenance: Sussex Direct, 18 December 2018, 08:00 - 09:00

Description of work: We will be changing the underlying storage for Sussex Direct to a new platform that’s ready for f...

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Scheduled Downtime: Turnitin, 05 January 2018, 16:00 - 06 January, 00:00

Systems / Services Affected: The following will be unavailable while Turnitin complete this work: You will not be able to...

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Essential Maintenance: Wi-fi controllers, 18 December 2018, 08:00 - 16:00

Description of work: We need to update the Wi-fi controllers which govern our access points, which in turn provide Wi-fi acce...

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Resolved: Connectivity issues affecting Kings Road Residences, Conference Wifi and Chartwells catering

UPDATE: 13 Dec 2018 - 9:40am Connectivity has been restored to Chartwells Catering using a backup connection. Chartwells are...

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Please help us improve IT Services, a short survey

What’s your experience of IT at Sussex? Where should IT Services be focusing our efforts? What do we do well, and wha...

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Issue Resolved: Web Print and Word documents, 07 December 2018, 10:00 - 10:45

UPDATE: 7 Dec 2018 - 10:49am The issue with Web Print has been resolved.  It's accepting all of the usual files types ag...

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Security threat: tax refund email, 6 December 2018

Please take care with any email claiming to be about a tax refund. The subject line will be ANNUAL TAX REFUND or something s...

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Shawcross re-opens, 03 December 2018

The front entrance to Shawcross has been closed for several months. It’s now re-opened and the Service Desk is back in...

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Essential Maintenance: Network in Kings Road, 07 December 2018, 18:30 - 20:30

Description of work: Our support partners, Metranet, have told us they need to complete maintenance on their network equipmen...

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Issue Resolved: Wi-Fi in Swanbrough, 30 November 2018

Systems / Services Affected: Wi-Fi in Swanbrough is currently unavailable. Wired connections are working fine. Date / time: ...

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Scheduled Downtime: Logins to Canvas, Box and other services, 07 December 2018, 07:00 - 08:00

Description of work: The system that we use to log into services like Canvas, Box and Microsoft Office is being upgraded to b...

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Essential Maintenance: Network, 04 December 2018, 07:00 - 08:00

Description of work: We’ll be performing essential maintenance on the network firewalls. Date / time: 04 December 201...

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Stay safe when you’re shopping online

Do you shop online? These days it’s normal to use online stores to buy everything from groceries to gifts for friends ...

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Security Threat: “Are you on campus?” phishing attack

Description of threat: At least 13 people at Sussex have received very clever, targeted phishing emails with subject lines l...

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Issue Resolved: Interruption to network near Hastings building, 27 November 2018, 09:00 - 10:00

Systems / Services Affected: The network in Hastings, Friston, JCW and the Falmer Sports Complex is currently unavailable. D...

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Connectivity issues affecting Kings Road

UPDATE: 24 Nov 2018 - 8:11pm Power has been restored to the equipment at Sussex Heights and full connectivity has been resto...

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Essential Maintenance - Online Surveys (BOS) 26 November 2018 1700-1800

Description of work: Our 3rd party will be performing essential maintenance on online surveys (BOS) Date / time: 26 Novemb...

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Essential Maintenance: Network, 27 November 2018, 06:00 - 08:00

Description of work: We’ll be performing essential maintenance on the University network. Date / time: 27 November 2...

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Issue identified - phishing email appearing to be coming from senior members of the University

This phishing email has been reported to the IT Service Desk. This is appearing to be coming from senior members of the Univ...

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Issue Identified - Web Print, 18 November 2018 1300

UPDATE: 19 Nov 2018 - 2:31pm This issue is now resolved, apologies for any inconvenience caused...

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Issue Resolved: Personal web space, 15 November 2018

UPDATE: 15 Nov 2018 - 1:03pm The service to create personal web spaces is now working.  You can use this page to create ...

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Scheduled Downtime: Staff and Student printing, Thursday 15 November, 22:00 - Friday 16, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 15 November, 22:00 - Friday 16 November, 02:00...

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Essential Maintenance: Network, 16 November 2018, 07:00 - 08:00

The network maintenance that had been scheduled for this morning has now been moved to Friday morning. This is due to the st...

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Update: IT Service systems availability, 14 Nov 2018, 10:00

UPDATE: 14 Nov 2018 - 10:03am Core services have been restored following the damage to the University’s data centre. I...

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Print submission or e-submission today? Deadline extended by 48 hours.

If you have a submission deadline today, you have been granted an extension. Please see student news for details....

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Essential Maintenance: Wireless network, 9 November 2018 - 2030-2100

Description of work: We’ll be performing essential maintenance on the wireless network in the following areas: Acce...

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Essential Maintenance: Network, 14 November 2018, 07:00 - 08:00

Apologies for the strikeouts in the previous message! Description of work: We’ll be performing essential maintenan...

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Essential Maintenance: SSH access, 12 November 2018, 07:00 - 07:30

Description of work: We’ll be making updates to the university’s SSH gateway (unix.uscs.susx.ac.uk) as part of o...

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Issue Identified: Incomplete profiles, 07 November 2018

Systems / Services Affected: When you log in today, you may see a message that you have an “incomplete profile” o...

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Please log out at the end of the day, 06 November 2018

Description of work: To urgently address the current desktop performance issues, we have changed the way University computer...

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24-hour extension for today’s submissions

If you had a submission deadline today at 16:00, you have been granted an extension following today’s desktop performan...

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Important changes in IT Services, 6 November 2018

IT Services are making some big changes to the way we work. This will affect the way you contact us and the kind of informat...

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Issue Resolved: Desktop performance, 05 November 2018, 14:10 - 15:30

UPDATE: 5 Nov 2018 - 3:34pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 14:45 - 15:00

UPDATE: 2 Nov 2018 - 3:10pm Desktop computers across the University should now be returning to normal. We apologise if your ...

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Issue Resolved: Desktop performance, 02 November 2018, 12:00 - 12:25

UPDATE: 2 Nov 2018 - 12:27pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Student printing, 02 November 2018, 09:30 - 11:45

UPDATE: 2 Nov 2018 - 12:01pm Student printing is now working normally.  We apologise if you were one of the users affect...

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Essential Maintenance: Staff and Student printing, Thursday 1 November 22:00-00:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 1 November, 22:00 - 00:00 Reason for downtime...

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Essential Maintenance: File storage system (non disruptive), 30 October 2018, 20:30 - 23.00

Description of work: We are continuing to work with Dell to find the root cause for the issue that sometimes affects desktop ...

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Issue Resolved: Desktop performance, 29 October 2018, 14:30 - 14:45

UPDATE: 29 Oct 2018 - 3:00pm Desktop computers across the University should now be returning to normal. We apologise if your...

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Issue Resolved: Turnitin access, 25 October 2018, 11:00 - 13:20

UPDATE: 25 Oct 2018 - 2:07pm Turnitin have let us know that the service is now available again. We recommend that you sign ...

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3 security threats, including “You have one new message”, 24 October 2018

3 security threats have been reported to the IT Service Desk today: Watch out for a phishing email called “You have ...

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Service Update: Desktop performance issues

In March 2018, IT Services replaced the University’s aging file storage system with a modern, high-capacity platform. ...

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Security Threat identified: “Refund reference number 800112990 / 2017 - 10/1” phishing attack

UPDATE: 22 Oct 2018 - 3:50pm REMINDER: Have you received an email about a tax refund?  Does it contain a pdf attachment...

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Issue Resolved: Web Print, 22 October 2018, 09:20 - 11:45

Systems / Services Affected: Web Print (online printing via the cloudprint system) Date / time: 22 October 2018, 09:20 - 11:...

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Scheduled Downtime: Yellow Screens (Oracle Web Forms), 19 October 2018, 08:00 - 09:00

Description of work: We will be performing essential maintenance on Yellow Screens (Oracle Web Forms) which will require taki...

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Threat Identified: “Undeliverable: Refund for Sussex student” spam message, 17 October 2018, 10:40 (ongoing)

Several users are reporting a spam message they have received with the title “Undeliverable: Refund for Sussex student&...

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Issue Resolved: Intermittent issues with desktop performance, 16 October 2018, 12:15 - 12:50

UPDATE: 16 Oct 2018 - 12:58pm We have resolved the issue with slow desktop performance this afternoon.  Computers across...

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Scheduled Downtime: Staff and Student printing, Thursday 18 October, 22:00 - Friday 19, 02:00

Systems / Services Affected: Staff and Student Printing Date / time: Thursday 18 October, 22:00 - Friday 19 October, 02:00 ...

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Security Threat identified: “Verify your email” type phishing attacks

Have you had an email in your Sussex inbox telling you that your email account is about to be closed? If you get an email li...

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Issue Resolved: Intermittent issues with desktop performance, 12 October 2018, 12:15 - 13:00

UPDATE: 12 Oct 2018 - 3:28pm We have resolved the issue with slow desktop performance this afternoon, in collaboration with o...

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Service Improvement: Security on your Sussex Apple or Linux device, 16 October 2018, 09:00

Description of work: If you have a desktop, laptop or mobile device which was provided by IT Services then we do our best to ...

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Scheduled Downtime: Please log out tonight, 20:30 - 21:30

UPDATE: 8 Oct 2018 - 12:50pm Description of work: We will be upgrading the software on part of our data storage system. Date...

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Issue Identified: Intermittent desktop computer issues, 03 October 2018 (ongoing)

UPDATE: 5 Oct 2018 - 11:00am We have been working hard to resolve the issue that caused slow desktop performance earlier thi...

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Scheduled Downtime: N Drive access, 04 October 2018, 07:00 - 08:00

Description of work: We will be restarting a server in our data storage infrastructure. Date / time: 04 October 2018, 07:00...

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Security awareness: Keep your data safe!

Each month, we’ll be bringing you news and advice about staying safe online. Last month we looked at the importance of...

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Issue resolved: Slow desktop performance, 02 October 2018, 15:00 - 16:15

UPDATE: 2 Oct 2018 - 4:36pm We believe that the desktop computers are now returning to normal.  The changes we have mad...

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Issue Resolved: Intermittent issues with the SussexMobile app, 01 October 2018, 08:45 - 15:30

Systems / Services Affected: Performance issues with the SussexMobile app Date / time: 01 October 2018, 08:45 - 15:30 Reaso...

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