IT Services

Latest news

Adobe Connect is now available

UPDATE: 19 Oct 2017 - 10:43am The issue that was preventing access to Adobe Connect has been resolved.  The service is ...

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Issues with the o2 wi-fi network

IT Services are currently working with o2 to resolve an issue which is affecting connections to the o2 wi-fi network. Curren...

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Adobe Connect maintenance

IT Services will be performing essential maintenance on the Adobe Connect system tonight. It will not be possible to access ...

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Windows 10 Education edition free for students

IT Services are pleased to announce that students can now download Windows 10 Education edition for free and install it on pe...

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Adobe Licence issue

There is currently an issue with the licensing of Adobe products on some campus computers. If you open an Adobe application s...

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UoS_Secure_Print unavailable at 1900 this evening

The new MFD printing solution (UoS_Secure_Print) will be unavailable between 19:00 and 21:00 this evening. Our partner, Anno...

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T drive currently offline

UPDATE: 2 Oct 2017 - 4:05pm We have resolved the underlying issue that has been affecting the T drive today, and we will moni...

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Intermittent Web Print issues

IT Services have been made aware of intermittent issues with one of our Web Print queues. Our partners, Annodata, are curre...

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Login and wi-fi issues

UPDATE: 27 Sep 2017 - 9:11am A network problem that caused issues with logins and wi-fi connections was resolved at 08:50 thi...

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MacOS 10.13 at Sussex

Apple have released MacOS 10.13 "High Sierra". If you are using a University-owned Mac computer, please do not update it to ...

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A New Printing Solution for Sussex

IT Services are rolling out a new printing solution across the University, designed to make printing simpler and much more en...

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Windows 10 at Sussex: where are my files?

Windows 10 has been deployed on computers in cluster rooms and teaching spaces across the University. It provides improved s...

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Network interruption in Bramber House

UPDATE: 25 Sep 2017 - 10:08am Power has been restored in Bramber House, and wi-fi and wired networking are now available agai...

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Please log out this weekend

IT Services requests all users log out when they finish work on Friday. This is to allow the installation of Acrobat Pro and...

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Microsoft have announced a problem with iOS 11 and Office 365 email

Microsoft have informed us of the following... If you are using the native mail app on your iPhone or iPad, and upgrade to i...

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Finance page in Sussex Direct is unavailable

UPDATE: 20 Sep 2017 - 12:53pm The problem with the Finance page on Sussex Direct has now been resolved.    ...

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Lecture Capture maintenance on Sunday and Monday

UPDATE: 18 Sep 2017 - 9:32am This work has been completed successfully and the lecture capture service is running normally. ...

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Particularly convincing phishing emails

There have been a number of phishing emails reported this week which are particularly convincing. One message, which was rep...

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Transfer of Bristol Online Surveys

We have been notified that the Bristol Online Survey system will be transferred from the University of Bristol to Jisc on Tue...

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Lecture capture maintenance 13-14 September

UPDATE: 14 Sep 2017 - 8:59am The maintenance work has now been completed, and the lecture recording service is available agai...

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Overnight maintenance on Omero

The OMERO server, which manages microscopy images for researchers in the Genome Damage and Stability Centre, will be taken of...

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Network maintenance on 12 September

UPDATE: 11 Sep 2017 - 12:39pm There will be an interruption to networked services tomorrow morning.  The work will begi...

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Update to SSH configuration

The following change will only affect users who use an SSH or SFTP client to connect to a University system. On Tuesday 12 S...

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Phishing email reported: "Application for student finance submitted - Academic Year 2017/18"

A fake email containing a link to a phishing website has been reported at other universities in the UK. This message claims ...

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Storage Maintenance on Monday 4 September

IT Services will be performing essential maintenance on the central storage systems on Monday 4 September. This work will be...

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Intermittent authentication issue with Cognos 10

UPDATE: 30 Aug 2017 - 2:58pm Web reports are still inaccessible this afternoon.  IT Services are working with our third-...

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BOS maintenance

The University of Bristol have notified us that maintenance work is scheduled on the Bristol Online Service (BOS) system duri...

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Issues with MyView

IT Services has been made aware that there is currently an issue for some users logging into MyView. We have raised the issu...

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Issues with logins

UPDATE: 23 Aug 2017 - 5:00pm The issue that was preventing users from logging in, as well as affecting file access and deskto...

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Interruption to Application Jukebox, 22 August

UPDATE: 22 Aug 2017 - 2:52pm The maintenance work planned for today, which would have suspended access to the Application Juk...

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Desktop issues this morning

We have been receiving reports of frozen desktops or missing desktop profiles on some computers on campus. These problems we...

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Printing Credit via Sussex Direct

UPDATE: 14 Aug 2017 - 4:17pm Functionality in Sussex Direct to top up print credit has now been restored. Apologies for...

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Issues logging in

UPDATE: 11 Aug 2017 - 10:34am The underlying issue that has been affecting logins and file access has now been resolved. &nbs...

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Upcoming IT training courses

The training staff at IT Services run training courses in key IT skills throughout the year. For the full list, please see t...

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RStudio maintenance tomorrow morning

There will be an update of RStudio tomorrow (Thursday 10 August) at 09:00 which is expected to take no more than 30 minutes. ...

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Ansys licensing maintenance on Thursday

IT Services will carry out essential maintenance on the Ansys licensing server on Thursday 10 August. The work will begin at...

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Introducing ITS Direct

IT Services are making a series of internal changes to help us further improve the level of service that we deliver to our us...

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Network in Park Village

IT Services is investigating the loss of networking in some residences in Park Village. This is affecting both wi-fi and wir...

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New phishing message

A new phishing email has been reported this morning. The message may come from a Sussex email address, and encourages users ...

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Keeping your personal data safe

Many of us use our computers and phones to store personal photos, contacts and emails, to access our bank accounts and to sho...

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Research storage volume unavailable

UPDATE: 26 Jul 2017 - 12:20pm The problem that has been stopping users accessing the new research storage volume has now been...

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Reboot of Research Storage Volume tomorrow morning

As part of the project to upgrade the storage of research data, the file servers that store the new Research Storage Volume (...

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Upcoming network maintenance

UPDATE: 24 Jul 2017 - 8:55am The upgrade of network switches in Sussex House is about to begin.  Our staff will begin wi...

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Closure of cluster rooms to perform Windows upgrade

As announced in June, IT Services will be installing Windows 10 on all student desktop computers this summer. To perform thi...

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Network interruption on Tuesday next week

There will be two brief interruptions to the network (both wired and wi-fi) on Tuesday 25/07/17, between 07:30 and 09:30, as ...

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Computers unavailable in a Richmond cluster room

UPDATE: 20 Jul 2017 - 12:25pm Our engineers have resolved the problem with the computers in Richmond 3B3, so this cluster roo...

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Update of Software Hub (Application Jukebox) in Richmond and SCLS

IT Services have now deployed the latest version of the Software Hub (also known as the Application Jukebox) in cluster rooms...

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Phishing email reported: "Your mailbox has exceeded its storage limit"

We have had reports of a phishing email with the subject line: Your mailbox has exceeded its storage limit Like other phishi...

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Ongoing webmail issues

UPDATE: 17 Jul 2017 - 11:10am Our engineers have now identified and resolved the issue that has been preventing some students...

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Outlook issues for Mac users

UPDATE: 14 Jul 2017 - 4:32pm The issues with Outlook and OWA on Macs is now resolved and affected users should now be ab...

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Current issues with Web based services

UPDATE: 14 Jul 2017 - 3:45pm ...

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Lecture recordings currently unavailable

UPDATE: 13 Jul 2017 - 10:54am All lecture recordings are now available again.  An automatic security update caused a pro...

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Intermittent wi-fi issues on campus

UPDATE: 10 Jul 2017 - 11:47am Our engineers have completed the reboot of the campus wi-fi system.  This should have res...

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Software Center may be unavailable for five minutes

Essential maintenance will be carried out on the Configuration Manager Client over the next seven days. This will allow IT S...

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Interruption to Matlab licenses tomorrow morning

Our staff will be carrying out important server maintenance tomorrow morning that will interrupt access to new Matlab license...

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Changes to research storage & access to the R: Drive

As part of the wider project to update & upgrade our data storage solutions, IT Services have completed the upgrade of th...

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Convincing phishing email

We've had a number of reports of staff receiving a phishing email that's been designed to look like a genuine Sussex "breakin...

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Temporary closure of Pevensey cluster rooms

Two cluster rooms – Pevensey 1a9 and 1a91 – will be unavailable until the middle of August. Staff will temporari...

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Current Research Data Issue

UPDATE: 23 Jun 2017 - 4:09pm All access to GDSC and SDDC research data has now been restored.   IT Services would like ...

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BoB maintenance this Friday

At the end of this week, BoB (Box of Broadcasts) will be working to resolve a bug that has caused playback problems for some ...

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Important security updates

As reported earlier, we are taking steps to ensure that the Sussex network remains secure in the light of the ransomware atta...

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UCL ransomware attack

Following the news that University College London is currently experiencing a significant ransomware attack, we ask that staf...

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Campus computers and services

UPDATE: 6 Jun 2017 - 8:22pm Services are returning to normal after problems with campus computers and IT systems earlier thi...

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Wifi & wired network in Northfield Block 8

Northfield Block 8 is currently without wi-fi or wired networking following an interruption to the power supply. Our colleag...

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Weekend power supply maintenance

Our colleagues in Sussex Estates and Facilities are arranging maintenance work on the power supply to part of the campus this...

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Lewes Court wi-fi and wired network

Residents in Lewes Court block 1 (flats 7-16) don't currently have network or internet access on wi-fi or wired connections f...

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File access and using applications

UPDATE: 1 Jun 2017 - 11:31am Access to file systems and use of software such as Word and Excel should be working normally aga...

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