Posted: Thu 4 Jul 2019, 9:04am.
Systems / Services Affected: MFD printers on campus are showing an error that they can’t connect to the print server.
Date / time: 04 July 2019, 08:30 (ongoing)
Reason for downtime: We’re working with our support partners to diagnose and resolve the problem. We’ll publish more news as soon as we have more information.
IT Services change/incident number: 1036333
Contact the IT Service Desk for support:
Visit us in Shawcross
Log a support ticket online
Call us on 01273 678090
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UPDATE: 4 Jul 2019 - 11:07am
Our 3rd party suppliers have identified the issue and are in the process of rebooting the printing servers. We will advise as soon as printing is available again
Apologies for any inconvenience this causes
UPDATE: 4 Jul 2019 - 2:20pm
Our servers have now been rebooted (the reason for failure was due to a Microsoft server issue in the South East). Services are now being restored on the papercut server which controls scanning. For the time being printing is available but scanning is still down.
We will update as soon as scanning is available again
Apologies for any inconvenience caused
Printing, scanning and access to Cloudprint all seem to be working normally.
If you continue to have any issues with printing, please contact the IT Service Desk.
