Reminder to Teaching Staff - Panopto microphone/audio issue workaround

Posted: Fri 9 Feb 2024, 4:52pm.

We're aware of the on-going issue affecting Panopto recordings in campus lecture rooms, where the microphone/audio device isn't automatically set, resulting in no audio on recordings.

We apologise for the inconvenience and are working on a permanent solution.


In the meantime, here's a quick fix:

1. Launch Panopto from Canvas: choose the "Panopto for Windows" option.

2. Check audio settings: ensure an audio device is selected before starting your recording.


Instructions can be found on -

Canvas Dashboard:

fix for Panopto audio alert on canvas

ITS website home page:

Panopto fix alert on ITS homepage

ITS Website FAQ:


In addition to the above, over the weekend and the following week we will also be ensuring a hard copy of the Panopto audio fix instructions is placed in general teaching spaces.



If support is required please contact the AV team on extension 8022.


Stay informed

We'll keep you posted on the permanent solution through upcoming news and the FAQs listed above.

Previous news story can be found on this news update page - News story : News : ITS : University of Sussex

Thank you for your patience and understanding.



Subscribe to our latest news mailing list to receive email alerts of updates.