Telephone Receptionist/Administrator Ref 21661
Division: IT Services
Hours: Full time or part time hours considered up to a maximum of 1 FTE / full time is 36.5 hours. Requests for flexible working options will be considered (subject to business need).
Location: Brighton, United Kingdom
Contract: Permanent
Reference: 21661
Salary: Starting at £23,144 to £24,248 per annum, pro rata if part time
Placed on: 29 September 2023
Closing date: 13 October 2023. Applications must be received by midnight of the closing date.
Expected Interview date: To be confirmed
Expected start date: As soon as possible
Job description
About the role
We are seeking an Telephone Receptionist/Administrator to join our team and play a crucial role in delivering a professional and courteous operation to the University’s main telephone function.
In this varied and interesting role, with no two days being the same, you will be responsible for handling incoming calls to the University whilst providing callers with a first class customer service experience. You will also be responsible for undertaking a range of administrative work, including keeping up to date records and call systems and liaising with a wide variety of university staff and external individuals. You will act as first point of contact for students, staff and visitors, responding to general enquiries and seek guidance on interpreting university and external regulations as appropriate.
About you
Your effective communication and customer service skills will be invaluable for providing a professional and courteous service and you will require the ability to stay calm, be understanding and compassionate as being the first point of contact you will experience all types of calls. You must have problem-solving abilities, an attention to detail and the ability to manage your own workload.
About our Division
Led by our Chief Digital Transformation Officer and his Leadership team, we are now embarking on an ambitious programme of change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. This University will be a very different world in years to come and aspires to achieve levels of performance and digital delivery yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.
Why work here…
Our University is situated just off of the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are easily accessible by public transport; a 5-minute walk from the train station and bus stops within the campus. We have dedicated cycling paths and encourage our staff to cycle to work with our offering of a cycle to work scheme.
Sussex is a renowned, research-led International University and this is only possible because of the people that work here. Whether you are Faculty, Student, or a member of a Professional Services Team, it’s our people that make us great and we want you to be part of that.
The benefits that you will receive from day one:
- Generous pension scheme - 12% total Pension Scheme(grades 1-6)
- Life insurance of up to 3 times your annual salary for any pension-enrolled employees.
- Purchase additional Annual Leave though our Scheme for a great home and work life balance
- Discounts of public transport, Cycle to work Scheme, and special rates in hotels in Brighton and the Sussex region.
- Discounts on high-street shops through our Rewards partner, along with a Cash back Health Plan.
- Considerable discount on our on-site Gym Facilities because we care about our employees’ Health and Wellbeing.
Please contact Michelle Richardson on michelle.richardson@sussex.ac.uk for informal enquiries
The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.
You can find out more about our values and our EDI Strategy, Inclusive Sussex, on our webpages.
Download Job Description and Personal Specification 21661 [PDF 185.51KB]
The University requires that work undertaken for the University is performed from the UK.
How to apply
Download our professional services application form and Personal Details and Equal Opportunities Form and fill in all sections.
You must email your completed application, and personal details and equal opportunities form, to jobapps@sussex.ac.uk
You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.
You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.