Telephone Receptionist/Administrator Ref 20490

Post Title: Telephone Receptionist/Administrator 
School/department: IT Services
Hours: Full time, requests for flexible working options will be considered (subject to business need).
Contract: Permanent 
Reference: 20490
Salary: starting at £22,630 to £23,662 per annum
Placed on:  2nd May 2023
Closing date:  23rd May 2023, Applications must be received by midnight of the closing date.
Expected Interview date: To be confirmed
Expected start date: As soon as possible  

Job description

The University of Sussex is a leading academic institution nestled in the beautiful South Downs, on the outskirts of Brighton. With staff and students from over 100 countries, we are a diverse and innovative environment, and one of the highest performing universities in the world. We are also a major local employer, with a revenue of over £320m per year and over 3,000 employees.

We are seeking an Telephone Receptionist/Administrator to join our team and play a crucial role in delivering a professional and courteous operation to the University’s main telephone function. 

In this varied and interesting role, with no two days being the same, you will be responsible for handling incoming calls to the University whilst providing callers with a first class customer service experience.  You will also be responsible for undertaking a range of administrative work, including keeping up to date records and call systems and liaising with a wide variety of university staff and external individuals. You will act as first point of contact for students, staff and visitors, responding to general enquiries and seek guidance on interpreting university and external regulations as appropriate.

Your effective communication and customer service skills will be invaluable for providing a professional and courteous service and you will require the ability to stay calm, be understanding and compassionate as being the first point of contact you will experience all types of calls. You must have problem-solving abilities, an attention to detail and the ability to manage your own workload.

This is a full time, permanent role and in return, we offer a hybrid approach to working that encourages partial home working, together with an attractive pension scheme, a life assurance scheme and a generous annual leave allowance coupled with bank holidays and University closure days. We also offer discounted gym membership, cycle to work schemes and an attractive campus to work on.

For more information please contact Michelle Richardson at

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

You can find out more about our values and our EDI Strategy,  Inclusive Sussex, on our webpages.

Download job description and person specification 20490 [PDF 122.10KB]

The University requires that work undertaken for the University is performed from the UK. 

Visa Sponsorship Queries:

  • This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information

How to apply

Download our professional services application form - Dec 2020 [DOC 203.00KB] and Personal Details and Equal Opportunities Form [DOCX 65.11KB] and fill in all sections.

You must email your completed application, and personal details and equal opportunities form, to

You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as or .pages) and use the format job reference number / job title / your name in the subject line.

You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.

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