Software Analyst Ref 21786
Division: IT Services
Hours: Full Time 36.5 hours. Requests for flexible working options will be considered (subject to business need).
Location: Brighton, United Kingdom
Reference: 21786
Salary: Starting at £32,982 to £37,099 per annum, pro rata if part time
Placed on: 04 October 2023
Closing Date: 30 October 2023. Applications must be received by midnight of the closing date.
Expected Interview date: To be confirmed
Expected start date: To be confirmed
Job description
About the role
This is an exciting and challenging role within the Platforms Team – Productivity and Collaboration. This team provide 2nd and 3rd line support the variety of applications used at the university for communication and productivity activities which includes M365 applications (Exchange, MS Teams, OneDrive, SharePoint, Office) and other similar applications such as Box and Zoom. This role will provide end user support for services and timely resolution of incidents and escalate where required. It will require working closely with the Software Administrators within the Platforms Team and other colleagues within the IT department and wider university. This role will be central to identifying issues, collating feedback, monitoring performance and facilitating the improvement of end user experience and procedures and help deliver cloud security and compliance and consolidation of existing legacy file storage into the M365 environment.
About you
Applicants should have a passion for excellent customer service, and experience of working in a challenging and changing environment. You will have experience of providing support for M365 applications, be a problem solver and the ability to work on your own initiative. You will be a team player, have excellent communication skills and an eye for detail and be able to explain complicated information clearly and effectively.
About our Division
Led by our Chief Digital Transformation Officer and his Leadership team, we are now embarking on an ambitious programme of change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. This University will be a very different world in years to come and aspires to achieve levels of performance and digital delivery yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.
Why work here…
Our University is situated just off of the A27, next to the beautiful South Downs where you will enjoy everything that our 150-acre campus has to offer. We are easily accessible by public transport; a 5-minute walk from the train station and bus stops within the campus. We have dedicated cycling paths and encourage our staff to cycle to work with our offering of a cycle to work scheme.
Sussex is a renowned, research-led International University and this is only possible because of the people that work here. Whether you are Faculty, Student, or a member of a Professional Services Team, it’s our people that make us great and we want you to be part of that.
The benefits that you will receive from day one:
- Generous pension scheme 12% total Pension Scheme(grades 1-6)
- Life insurance of up to 3 times your annual salary for any pension-enrolled employees.
- Purchase additional Annual Leave though our Scheme for a great home and work life balance
- Discounts of public transport, Cycle to work Scheme, and special rates in hotels in Brighton and the Sussex region.
- Discounts on high-street shops through our Rewards partner, along with a Cash back Health Plan.
- Considerable discount on our on-site Gym Facilities because we care about our employees’ Health and Wellbeing.
The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.
You can find out more about our values and our EDI Strategy, Inclusive Sussex, on our webpages.
Download Job Description and Personal Specification 21786 [PDF 260.47KB]
The University requires that work undertaken for the University is performed from the UK.
How to apply
Download our professional services application form and Personal Details and Equal Opportunities Form and fill in all sections.
You must email your completed application, and personal details and equal opportunities form, to jobapps@sussex.ac.uk
You should attach your application form and all documents to the email in PDF format (we are unable to accept applications as google.docs or .pages) and use the format job reference number / job title / your name in the subject line.
You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.