Student Experience

Director: Jayne Aldridge

Academic Quality & Partnerships

Responsible for academic standards for internal programmes and for programmes delivered with external partners to ensure cohesive practice with all delivery models. The team also provides clerking services to the University Education Committee and its sub committees.

To find out more visit Academic Quality and Partnerships

Educational Enhancement

With a focus on quality enhancement, the service works alongside academic schools to support academic development within the curriculum, and enhanced delivery models including through digital platforms. The service provides specialist support and professional development opportunities in the effective use of digital technologies to enhance teaching practice and enrich student learning. It also leads on development and delivery of online distance learning course provision.

Student Administration

Brings together timetabling, assessment, examinations; and vivas (both taught and research), UKVI matters and oversight of academic regulations, proving core administrative support throughout the student academic lifecycle.

Student Data and Records

Responsible for the maintenance and management of the student records database and provision of management information and standard data sets including for use by university education committee and Schools such as graduate outcomes, and annual course reviews.

Student Experiential Services

Responsible for all Divisional frontline welcome points, primarily delivered through the Student Centre. SES also works across the university to embed continuous improvement in activities impacting the student experience.


Careers, Employability, & Entrepreneurship

Lead the implementation of the World Readiness & Employability Strategy and to work with colleagues across the University, and within academic schools to improve opportunities for students and graduates’ outcomes.

Phone: 01273 678429


For more information visit Careers & Employability Centre.

Student Advice & Guidance

Responsible for all practical advisory activity (international, money, general advice and disability support). Services provide advice, guidance and an enhanced triage point, together with information that will help students with decision-making, next steps and entry into appropriate referral routes if needed.

Student Complaints, Conduct and Funding

Comprises key student facing functions which include process, procedural, regulatory and administrative activity. Student complaints, student conduct and exceptional circumstances together with the administration of bursary and hardship disbursement delivered by this area.

Email addresses:




Financial hardship

US Financial aid

Student Engagement and Enhancement

This service champions inclusivity and connection, and builds a community where every student feels they belong. The service leads on the success programmes of the Access and Participation Plan including the Student Connector scheme and Spirit of Success Award.

Further information: Student Engagement and Enhancement website.

Wellbeing, Therapeutic, & Residential Life Services

Comprise a cohesive set of services to promote and support the wellbeing of students. A combination of mental health professionals can assess and refer students to a number of therapeutic interventions including short term therapy. Residential Life create and promote activities that support students to live well together, thus strengthening feelings of connection and belonging.

Student Systems and Projects

The Student Systems and Projects Service drives the vision and direction for student support systems enabling projects across the University by supporting the development of new and existing IT applications to enable effective administration across the student lifecycle; facilitating improvement of associated business processes and working across the Education and Students portfolio to ensure individual project objectives and deliverables are fully understood and any dependencies are identified and managed.

Phone: x 3422