Sussex Estates and Facilities



For all requests relating to non-residential reactive breakdowns please contact the Service Centre.

T: 7777 (external: 01273 87 7777) – 24-hour line

Please note that any enquiries relating to accommodation should be taken to your residential porter in the first instance.


For comments, feedback or questions about the maintenance department and its services, please fill out our feedback form.

Sussex Estates and Facilities provide planned preventative and reactive maintenance services for the University premises. On average, we receive and manage around 1300 individual reactive breakdowns on a monthly basis and around 600 maintenance works.  Our team is comprised of 21 specialist engineers qualified in a range of different trades and skills which are used to undertake 80% of the works which arise within the campus. 

The maintenance team cover a wide range of activities including building fabric, mechanical and electrical equipment/systems (internal and external) within both the academic and residential parts of the campus. These services also include supporting clinical and laboratory equipment such as MRI, PET/CT scanning, fume cupboards and safety cabinets

We also operate an ‘out of hours’ service, which includes engineers available on a call out rota 24/7 every day of the year.

The subway, paths and steps leading to Falmer station are also maintained.

*Electrical equipment does not include maintenance of portable appliances owned by students and visitors at the residential buildings, and it does not include data and telephone cabling and equipment maintenance.

Key Maintenance Services

Reactive Maintenance Requests

  • All reactive/ad hoc maintenance requests, including emergency requests, should be made through the Service Centre (01273 87 7777);
  • In the case of an emergency, the Service Centre will co-ordinate a call-out if needed.

Planned Maintenance

  • Sussex Estates and Facilities provides statutory and planned preventative maintenance to the University premises.

Condition monitoring

  • We monitor, condition and record changes to the Premises building fabric, infrastructure, mechanical and electrical equipment.


  • We facilitate the awareness and reporting of potential asbestos traces on campus, as well as any resulting surveying and safety works.

Water hygiene

  • We undertake water hygiene assessments, and facilitate inspections, tests, and disinfection when required.


  • Sussex Estates and Facilities provides compliance maintenance to the University premises covering around 28 different activities, such as emergency light testing, fire risk assessments and water hygiene.


Reactive Maintenance

Priority code - this will depend upon the type and complexity of the fault based on our assessment of the situation, and will be given one of the following priority codes:

Priority CodeResponse Time

Priority 1 - In Normal Business Hours

Respond within 20 Minutes of call being logged

Resolve within 24 Hours 

Priority 1 - Out of Hours

Respond and make safe within 30 Minutes of call being logged

Resolve within 24 Hours 

Priority 2 - In Normal Business Hours

Respond within 3 Hours

Resolve within 72 Hours 

Priority 3 - In Normal Business Hours

Respond within 48 hours

Resolve within 14 days

Reactive Pest Control - In Normal Business Hours

Respond within 24 Hours

Resolve within 72 Hours 

Reactive Cleaning (General) - In Normal Business Hours

Respond within 1 hour to spillages, washroom refresh and replenishing consumables

Reactive Cleaning (Bodily Fluids) - In Normal Business Hours

Respond within 30 minutes to bodily fluids

 For a full service specification, please email