Sussex Estates and Facilities

Residences

See detailed information on what services SEF provides at the University of Sussex, residential postcodes and addresses, and how to get in touch.

If you are a student resident, see how to report a problem in your residence.

Your porter can usually help if there is a problem with your accommodation, such as a maintenance or cleaning issue.

Information about SEF for residents

Sussex Estates and Facilities (SEF) are responsible for providing general services for living in University-managed accommodation, including cleaning, portering, maintenance, and security.

For most issues and enquiries, your porter is available at your local reception during the day. For general non-urgent issues such as repairs, maintenance, cleaning etc., your porter should be your first point of contact - they will record and investigate your issue and ensure that it is resolved as quickly as possible.

Your porter is also responsible for your mail, which can be found in mailboxes in the porter's lodge. For more information regarding your porter and mail services, consult our postal services page, or see below for the general address of each University residence. The operating times for porters can be found below.

Please do not contact the Service Centre to report an issue in residences, as your porter will assist with the issue instead.

Emergencies

If you have a problem when out-of-hours, we also have a 24-hour reception in York House you can contact. If you have a maintenance emergency (e.g. a flood or a power outage), then call ext. 7777 (01273 87 7777), or your porter if living off-campus.

If you have another emergency that cannot wait until the morning, call Security on 01273 (87) 3333, or call 999 if living off-campus. For more information on who to contact in an emergency, consult the emergencies page.

Residential porter contacts

All residential issues (e.g. maintenance and repair) need to be taken to your porter/reception in the first instance. To help maintain COVID-19 safety for residents and staff, please contact us via phone or e-mail wherever possible.

Repairs and maintenance will be carried out in line with our escalation process.

Residential receptions are open during the following hours. Only emergency requests will be dealt with outside of these hours. If your local reception is not open 24-hours, please contact York House reception (Park Houses) for out-of-hours support.

ResidenceE-mail AddressPhone NumberOpening Hours
Stanmer Court SEF.StanmerCourt@mitie.com 01273 67 8938 24 hours
Park Houses** SEF.SwanBrig@mitie.com 01273 67 8323 24 hours (York House)
Brighthelm and Swanborough SEF.SwanBrig@mitie.com 01273 87 3482 or Ext. 25246* 08:30 – 17:00 (weekdays)
East Slope SEF.EastSlope@mitie.com 01273 67 8866 24 hours
Northfield SEF.Northfield@mitie.com 01273 87 7148 08:30 – 17:00 (weekdays)
Lewes Court SEF.LewesCourt@mitie.com Ext. 28497* 08:30 – 17:00 (weekdays)
King's Road and Off-Campus SEF.OffCampus@mitie.com 01273 32 3549 08:00 - 12:00; 20:00 - 08:00

* Contacts marked with an asterisk are extensions usable only via phones provided in every room.

** Park Houses includes York House and Norwich House. 

Residential Building Managers

Please ensure you contact your porter or reception in the first instance before escalating to the Building Manager.

ResidenceBuilding Manager or SupervisorE-mail AddressPhone Number
Stanmer Court Nic Thomas Nichola.Thomas.1@mitie.com 01273 678344
Brighthelm and Swanborough Edina Karacs Edina.Karacs@mitie.com 01273 678237
East Slope Yordan Karadzhov Yordan.Karadzhov@mitie.com 01273 678236
Northfield Alex McNamee Alex.McNamee@mitie.com 01273 877244
Lewes Court Kamil Linkowski Kamil.Linkowski@mitie.com 01273 678520
King's Road and Off-Campus Tunde Szabo Tunde.Szabo@mitie.com 01273 323549
Residential Addresses and Postcodes

When sending mail to campus residents, you must preface with the recipients' full name, and their specific flat/building and room number to help us quickly store your package for collection. Please ensure that the specific campus address is included, especially when autofilling on websites such as Amazon using the relevant postcode.

Brighthelm, University of Sussex, Falmer, Brighton BN1 9SA

East Slope, University of Sussex, Falmer, Brighton BN1 9RJ

Lewes Court, University of Sussex, Falmer, Brighton BN1 9RU

Park Village, University of Sussex, Falmer, Brighton BN1 9RD

Stanmer Court, Lewes Road, Falmer, Brighton BN1 9PU

Swanborough, University of Sussex, Falmer, Brighton BN1 9NZ

Northfield, University of Sussex, Falmer, Brighton BN1 9BJ

Park Houses

Lancaster House, University of Sussex, Falmer, Brighton BN1 9QP

Norwich House, University of Sussex, Falmer, Brighton BN1 9QS

Kent House, University of Sussex, Falmer, Brighton BN1 9RL

Kulukundis House, University of Sussex, Falmer, Brighton BN1 9QR

York House, University of Sussex, Falmer, Brighton BN1 9QR