Feedback, appeals and complaints
There are a range of reasons why your application may not have been successful. The following information provides details about the University's feedback policy, as well as details about the appeals and complaints procedures for applicants.
Why has my application been unsuccessful?
We will let you know by email or through our online application system if your application has been unsuccessful.
Your application may have been unsuccessful because:
- you did not meet the specific entry requirements for the area of study
- you did not meet our standard entry requirements for admission
- an appropriate supervisor is not available.
We can only respond to you as an applicant in any feedback, appeal or complaint, unless you give us written permission to discuss your application with a parent, guardian, teacher or careers adviser.
How do I request feedback about my application?
If you would like feedback about your application, put your request in writing and email us: firstname.lastname@example.org.
You must include:
- your full name
- your application number and the programme you applied for
- information on why you want feedback after your application was unsuccessful.
You will be sent a letter or email confirming receipt of your request and we will aim to respond within 28 working days.
How do I appeal against a decision?
As an applicant, you do not have the right to appeal against our academic judgement. However, you can request a formal review of the selection decision on the grounds that:
- information was missing from your original application
- there has been a misinterpretation of information or data contained within your original application
- there were inconsistencies in the handling of the application.
You can only request a review after receiving feedback on your original application, and the review must be requested within 28 days of the feedback being sent to you. You must clearly state why you are requesting a review.
There is a separate fee status appeals process if you want to challenge your fee status assessment.
You should put your review request in writing to email@example.com.
What should I do if I have a complaint about the admissions process?
If you would like to make a complaint you must write to us within three months of the conclusion of the admissions process.
You must write to:
Head of Admissions Office
University of Sussex
If you are still dissatisfied with the outcome of the complaint, you can send it to the Head of the Office of Complaints, Appeals and Regulations for final review. You must submit the request in writing within 28 days of receiving the response from the Head of Admissions Office.
Please write to:
Head of the Office of Complaints, Appeals and Regulations
Level 1, Bramber House
University of Sussex