Working with Sussex
Find out how we work with global recruitment partners, including service, communication and shared expectations. Explore our service charter, key contacts and practical guidance to support our partnership.
Global Agent Service Charter
- What you can expect from Sussex
We aim to:
- provide clear guidance on application requirements and processes
- review complete applications in a timely and consistent manner
- communicate clearly where additional information is required
- process post-offer updates and documentation efficiently
- issue CAS once all academic and compliance conditions are met
- provide accessible contact points for queries and escalation
- communicate proactively during peak periods where timelines may be extended.
- What we ask of our partners
We expect our partners to:
- understand Sussex’s academic offerings, entry requirements and processes
- ensure applications are complete and accurate at submission
- verify documentation to the best of their ability
- support students in meeting offer conditions promptly
- stay up to date with UK visa requirements
- engage with Sussex training and updates
- share marketing materials with Sussex for approval where required
- support students through to enrolment.
| Stage | Estimated timeframe |
|---|---|
| UG and PG application review | 5 working days to move to the next stage of the admissions process |
| Post-offer updates | 5 working days |
| Deposit confirmation | TBC |
| CAS issuance | 3 working days |
| General enquiries | 3 working days |
These times may vary during peak periods or where additional checks are required.
Advice on applications
Please read our advice on ensuring your applications are complete, check the stages in our application process, and what to do after an offer. A student is considered CAS-ready once all academic and compliance conditions have been met.
Contacts
For general queries, please contact your usual Sussex representative or email agents@sussex.ac.uk.
Training and support
We support you with:
- virtual and in-person training sessions
- webinars and recruitment events
- updates on processes and requirements.