Support Services

Welcome to the support section. Click on the following segments for more detailed information on how we can help you should you need it.The library aims to make its services accessible to all. If you experience a problem or have a suggestion to improve access, please contact the Frontline, Planning and Support Services Manager or Library Membership.


There are steps at the main entrance to the Library, which may be unsuitable for some users. A step-free entrance is located at the north end of the building - follow the signs to IDS. Talk to Library staff so that you are enabled to access this entrance with your University ID/Library Card. 

The lift located at the rear of the building can be used to access all floors except the basement. 

There is also a lift providing access to the North Basement. 

The Reception desk and the Information Hub have been fitted with desk top hearing induction loops and are accessible by wheelchair users. There are wheelchair accessible toilets on each floor.

Detailed information is available from Disabledgo

Personal Crisis

Should you have a personal crisis involving your health, finances or any other aspect of your life that impairs your ability to manage your library account then please contact us as soon as possible.

The University of Sussex Student Life Centre (SLC) is also available to offer guidance on how you should proceed in the event of any personal crisis affecting your studies.

With your permission, they will advise the Library if you are experiencing problems that may affect your library account. You are welcome to discuss these issues with the Library directly. We will do what we can to help in the first instance and advise you on the best course of action to take in order to manage your library account effectively whilst you study. Any information you give us will be treated confidentially.

Contact us by email or by calling our membership team on 01273 873510.

Contact us about your fines
If you are unable to pay your fines as a result of any of the above but don’t feel like talking to anyone about it, you can email the fines team at or request to talk to someone about it in confidence at the Information Hub.

Our Services

Book Collection
  • Shelves too high, too low?
  • Aisles too narrow?
  • Access difficult for you?
  • Shelf marks confusing?

We can collect items from the shelves or store and reserve them for you. Requests must be made by agreement and placed at least 48 hours in advance.


Photocopying is available via the Multi Functional Devices.

Credit for these comes fom your IT account. If you require a reciept you can get one via Papercut, your IT printing account.

Photocopying is supported by IT Services. If you require support, please contact IT services at the Info Hub or at Shawcross building


Postal Loans

This is available for Long and Short Loan collection items only and they will still be subject to recall if a reservation is placed on them.

The cost of postage will be charged to your Library account.



Extended Loans

Extended loans are available on short loan items for users with specific learning needs or with other difficulties accessing texts.


Alternative Formats

Students may also request purchases of specific texts in alternative formats. Please contact the Frontline, Planning and Support Services Manager to discuss your needs. It may not always be possible to purchase items in other formats.

Using the Library

Individual library tours and help with the library catalogue and the electronic library can be arranged on request. Please contact a member of staff for assistance. Plastic magnifying sheets are available from the Information Hub.

Support using the Library's electronic resources

Further Information