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Getting information and support 

Whether it’s a simple query or support with a more complex issue, there’s a wide range of information, advice and guidance available at the Student Centre. 

The Student Centre brings together our student support services, who provide confidential, pre-booked appointments in-person or online on a range of issues. They will also be running drop-in sessions, events and other activities throughout the year. 

Our dedicated Welcome team are here to help you find the information you need, including: 

• housing and living with other people 
• jobs and careers 
• money and funding 
• health and wellbeing 
• visas and immigration 
• requesting letters to support your study 
• exceptional circumstances affecting your assessments 
• changing your degree 
• withdrawing from your course 
• attendance issues 
• disability support. 

If you have questions about your course, teaching or assessments, contact your School of study. 

My Sussex 

My Sussex is your online support portal. You can get advice about anything from careers to accommodation to welfare support – all available in one easy to use place. 

You’ll also: 

• have access to resources 24/7 
• be able to access support services and book onto events. 

Find out more about My Sussex. 

Residential Life 

The Residential Life team are here to improve your university experience on campus: find out what we offer in this Instagram video from Residential Life. Our team can support your wellbeing while living in the residences by helping you to manage communal living issues, access appropriate support services and by offering a programme of social events to help you meet new people who also live on campus. You can contact Residential Life through My Sussex. 

How to request therapeutic support

To request therapeutic support, you’ll need to complete a Therapeutic Services form, so our team can assess and refer you for the most appropriate support.

All our psychotherapists, counsellors and practitioners are trained in issues relevant for university students.

If you want to request support from a therapist with a specific identity such as gender, you can tell us at your assessment session and we will try to accommodate your wishes. We will also consider any accessibility needs for inclusive facilities.

Disability Advice

If you feel that you are unable to perform to the best of your abilities during the A2 assessment period due to a long-term health condition, physical, or mental health difficulty, please contact the Disability Advice team directly or complete their Tell Us More form to let them know about your ongoing needs. The team may be able to make exam adjustments in advance of the future assessment periods.

If you’re in crisis

If you have reached crisis point and feel at risk of self-harm or of harm to others, call 999, visit A&E or call the Mental Health Rapid Response service (MHRRS) on 03003 040078.

You can also contact the Sussex Mental Healthline on 111, Staying well in Brighton or the Brighton and Hove Wellbeing Service (NHS) if you’re experiencing mental heath challenges or emotional difficulties.

Other sources of support include:

• Brighton, Hove and District Samaritans at Dubarry House, Newtown Road, Hove, East Sussex, BN3 6AE or call 01273 772277 (local phone rates) or freephone 11612324
• MindOut – a local mental health service run by and for LGBTQ+ people with experience of mental health issues
• Samaritans offers a safe place for you to talk about whatever’s getting to you
• SANE is a UK mental health charity who run a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers
• Shout 85258 is a free, confidential, anonymous text support service. You can text from wherever you are in the UK
• Hopeline UK is a confidential support and advice service for under-35s who are experiencing thoughts of suicide or anyone concerned that a young person could be thinking about suicide
• Mind provides advice and support to empower anyone experiencing a mental health problem
• mental wellbeing Foundation is the UK’s charity for everyone’s mental health
• Qwell - free digital mental wellbeing support for adults across the UK.

Togetherall – a virtual community

Togetherall uses the positive effects of healthy social networks in its community where people share with, and support one another anonymously.

It provides a proven way to get better together through peer to peer, anonymous conversation.

The service is moderated 24/7 by trained practitioners who keep members safe, and facilitate the process of people helping people in clinically managed online spaces.

The self-guided group and individual courses cover mental wellbeing and lifestyle topics. Togetherall also has a library of useful articles and resources, including helpful tests and features to track progress.

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