Click the questions below for the answers:
1. What is included in our study bedrooms?
All study bedrooms are heated and furnished with a bed, desk and chair, bookshelf and wardrobe/hanging rail and most rooms have their own sink, apart from East Slope residences. All study bedrooms include utility and service charges. Students usually prefer to bring their own bed linen; however a set of new bedding (including duvet and cover, bottom sheet, pillow and case) can be requested on-line when you apply for housing, or purchased on your arrival for a charge of £35 (2012/13 prices). The Students' Union also run a free shop of second-hand items which you can make use of when you arrive and more details will be provided to you when you are with US.
2. When is included in our kitchens?
The kitchens are equipped with cookers, fridge-freezers, kettle and most have microwaves. You can either bring your own cutlery, crockery and cooking utensils or you can request a catering pack on-line when your apply for housing, or purchase a catering pack on your arrival for a charge of £30 (2012/13 prices).
3. What about cleaning and maintenance?
Communal areas are cleaned on a regular basis but this does not include washing up. You are responsible for keeping your own room (and where applicable, bathroom) clean and tidy.
The University is responsible for ensuring that your accommodation is kept in repair. If you notice any problems, please report the matter to your porter in the first instance, who will arrange for the repair to be fixed. We have guidelines for completing repairs within a fixed period of time and, if we fail to meet this standard, will consider requests for compensation.
The University has signed up to the UUK Code of Practice and will use this as our guide to good management practice.
4. Where are the Laundrettes?
The launderette is situated on the ground floor of the social centre in the Park Village residences on campus. Its facilities include TV, Wi-Fi, vending machines and seating areas. It is the campus’ main launderette provided for staff and students. The launderette is open seven days a week from 8am to 10pm and staffed between 8am and 5pm Monday to Friday. Service washes are available during staffed hours.
Residential services also operate a number of satellite launderettes within the residences. These smaller self service launderettes are located in Lewes Court phase 1 and 2, Stanmer Court and Northfield and are exclusively available to students living within these residences
5. How do I access internet and telephone services?
All study bedrooms on campus and King’s Road residences have a telephone connected to our own residential network. There is no connection fee or standing charge and you can call other student rooms within the same network for free, external calls are charged to you. Your friends and family can call your room by dialing 0844 887 2222 and then entering your extension number (written on your phone). If you want to make calls, you will need a telephone leaflet which has a unique pin number on and details instructions on how to credit and use the phones. For the latest prices for calls, please see the telephone leaflet available in all residence receptions.
6. What about safety and security?
The University takes student safety very seriously. The University Security Office is located on the ground floor of York House and security officers patrol the campus 24 hours a day. All security staff are qualified first aiders and can respond quickly to emergencies. They can, upon request, walk at night with any student who feels vulnerable.
7. Can I smoke in the residences?
No. All of our residenes are non-smoking, including our study-bedrooms.
8. Is contents insurance included?
Yes. The University has secured basic contents insurance for all of our study bedrooms, inclusive in the rent. More information about the level of cover, excess, inclusions and exclusions, will be provided to you upon your arrival and with your housing allocation offer in advance.
9. Can I swap rooms?
Due to the volume of allocations, 4,700, being made over the Summer months, it usually isn't possible to change you allocation before you arrive. We suggest that you get to know your flat-mates / neighbours around your allocated room when you arrive and then decide if you would like to swap. We open a swap list during the first week of term, in the Housing Office, on campus.