School of Psychology

Frequently Asked Questions

Find answers to your questions here!

 

General queries
  • When are the technicians available for help?
    Our office hours are Monday to Thursday, 11am-1pm and 2pm-3pm, and Fridays 11am-12pm and 1pm-3pm. Outside of these times we may be working away from our main office, but you can still email us (Daniel or Martha) and we will get back to you as soon as we are able to help.

  • Who should I contact with a question about my lab?
    If you're in the Cognitive, Behavioural, or Clinical Neuroscience lab groups, then your first point of contact should be Daniel. If you're a member of the Developmental, Clinical or Social groups, you should contact Martha.

  • The internet isn't working/my email isn't working/I can't get to my N drive...
    These services are provided and maintained by ITS. We know just how annoying it is when the internet goes down or you can't reach your files, but sadly there isn't much we can do about it! You can find status information about these services, including updates regarding when things are expected to work again, on the ITS service status page.

 

Software queries
  • Can I install software?
    - Software for your office computer is available from ITS. Find out what is available and how to obtain it here.
    - Software for your own laptop or home computer is available both from ITS and, in some cases, from the technicians. Click here to find out what ITS can offer, and click here to find out what we have available.
    - If you need software for a lab machine, contact the relevant technician (Daniel for Cognitive, Behavioural, and Clinical Neuroscience and Martha for Developmental, Clinical and Social) to discuss what you need.

  • I can't install software in my office because I'm being asked for a password.
    Usually this is because you don't have administrative rights on your office computer. You can request this via the ITS self admin page.

  • My office computer won't work.
    Office computers are managed by ITS, so they will be able to advise you. Call 8090 or visit their support page to report any issues.

  • I'm having trouble in a teaching room.
    ITS manage facilities (computers as well as AV equipment and lecture capture) in teaching space, so you should contact them for help. If it's urgent, call 8022.

 

Equipment
  • What equipment is available to borrow?
    You can find details of equipment we lend out here. ITS also lend out audiovisual and IT equipment, which you can find on their pages.

  • Can you order me some special equipment?
    We might be able to! Contact your lead technician (Daniel for Cognitive, Behavioural, and Clinical Neuroscience and Martha for Developmental, Clinical and Social) to discuss what you need.

  • I don't like my office computer - can I have a new one?
    Office computers are managed by ITS. If there's a problem, you can report it and they will do their best to fix it.

  • Can you order me a printer?
    Most printing is managed by ITS. However, we are sometimes able to acquire printers for lab groups, depending on your needs. Contact your lead technician (Daniel for Cognitive, Behavioural, and Clinical Neuroscience and Martha for Developmental, Clinical and Social) to discuss..

 

Printing help
  • How can I print to the Pevensey 1 or 2 main printers?
    Click here to find out about installing and using the printers.

  • I'm being asked for a password when I try to install the printer - why?
    You probably don't have admin rights for your machine yet. Go here to request this function for ITS.

  • I've installed the printer but nothing is coming out - help!
    Check that you've input your user code - it's easy to miss this step. If this doesn't work, get in touch with us.

  • Can I scan a document?
    Yes - the shared Pevensey printers have this function. Our printer guide pages have details of how to do it.

  • I need to take a poster to a conference - can I print it?
    Yes, we have a poster printer available, in the Pevensey 1 stationery room. Instructions are available, or you can email us to arrange a time when we can help you. Please allow plenty of time for printing, especially at busy times of the year.

  • Are fabric posters available?
    Unfortunately we don't have this facility (yet). We have heard pretty great things about Science Posters.

  • Can you order me a printer?
    Most printing is managed by ITS. However, we are sometimes able to acquire printers for lab groups, depending on your needs. Contact your lead technician (Daniel for Cognitive, Behavioural, and Clinical Neuroscience and Martha for Developmental, Clinical and Social) to discuss your needs.

Lab booking
  • How can I book a lab for my research?
    Our labs are booked using a system called Calpendo. You can find out how to set up an account and book space on the lab booking pages.

  • How many labs are available?
    We have 11 cubicles with PCs available in the Pevensey 1 testing space, and 4 cubicles in the old Ancillary building. We also have 3 small rooms suitable for group studies.

  • What is the policy on lab use?
    In short, we ask that you consider others' needs by not monopolising the available space, booking it and not using it, or using it for non-research purposes. A full policy is available on the lab booking pages.

  • What other options are there for research space?
    If our labs aren't suitable, you might find teaching space useful. This can be booked via the University's central booking system; the Psychology office or your supervisor can help you if you don't have access to this system.

  • Where are the lab spaces?
    The Pevensey 1 labs are on the E corridor at the back of the building: enter under the Bridge cafe and through three sets of double doors, and the labs are on the right. The ANC building is behind the BSMS building.

 

Participant recruitment
  • How can I recruit participants for my study?
    If you're a third-year or master's student recruiting for your dissertation project, you can find information here. For staff, researchers, PhD students etc, the information is here.

  • How do I organise paying my participants?
    You can find information on this by contacting Pennie Ingram in the school office.

  • I have a question about using Sona for recruitment.
    There is a full FAQ for Sona here.

 

Being a research participant
  • Where can I find information about course credits?
    Information for Psychology students regarding their course credit collection can be found here, and information about Sona (including frequently asked questions) is here.

  • Does the department run paid studies, and can I participate?
    Yes! We are always on the lookout for paid participants. You can find information about participating here.