Support Services
Support Services
Welcome to the support section. Check out the following sections for more detailed information on how we can help you should you need it.
The library aims to make its services accessible for everyone. If you experience a problem or have a suggestion to improve access, please contact the Lending Services Manager or Library Membership.
Access
The main entrance to the Library may be unsuitable for users who have mobility problems. There is, however, the step free entrance located at the north end of the building - follow the signs to IDS. You can access this using your University ID/Library Card after it has been enabled. Please contact Library Membership to have your card enabled.
The lift located at the rear of the building can be used to access all floors except the basement. This lift can also be used to return to the ground floor and nearby emergency exit in the event of a fire alarm.
There is also a lift providing access to the North Basement.
The Reception desk and the Information Hub have been fitted with desk top hearing induction loops and are accessible by wheelchair users. There are wheelchair accessible toilets on each floor.
Personal Crisis
Should you have a personal crisis involving your health, finances or any other aspect of your life that impairs your ability to manage your library account then please contact us a soon as possible.
The University of Sussex Student Life Centre is also available to offer guidance on how you should proceed in the event of any personal crisis affecting your studies.
http://www.sussex.ac.uk/studentlifecentre/index
With your permission, they will also advise the Library if you are experiencing problems that may affect your library account. You are welcome to discuss these issues with the Library directly. We will do what we can to help in the first instance and advise you on the best course of action to take in order to manage your library account effectively whilst you study.
You can contact us by email or telephone. You can also ask to talk to a member of staff directly or ask a member of SLC to inform us. Any information you give will of course be treated confidentially.
Fine Waiver Forms
If you are unable to pay your fines as a result of any of the above but don’t feel like talking to anyone about it, you can always fill in a fines waiver form, available at the Info hub in the Library. State on it your reasons why this has happened and attached any evidence you may have. This will then be passed on to our Fines Department who will consider your case and waive fines where appropriate.
Services
Book Collection
Shelves too high, too low?
Aisles too narrow?
Access difficult for you?
Shelf marks too confusing?
We can collect items from the shelves or store and reserve them for you. Requests must be made by agreement and placed at least 48 hours in advance.
Photocopying
General assistance with photocopying is available during staffed opening hours, if you require mediated photocopying this must be by agreement and 48 hours notice given. Please ask at the Information Hub and someone will be more than happy to help.
If you require a receipt for credits placed on your photocopy card then please do not use the self service machines but ask a member of staff.
A variety of coloured paper is available.
Postal Loans
This is available for long and short loan collection items only and they will still be subject to recall if a reservation is placed on them. The cost of postage will be charged to your Library account.
Extended Loans
Extended loans are available on long and short loan items for users with specific learning difficulties or with other difficulties accessing texts.
Alternative Formats
Students may also request purchases of specific texts in alternative formats. Please talk to the Lending Services Manager to discuss your needs. It may not always be possible to purchase items in other formats.
Using the Library
Individual library tours, help with the library catalogue and the electronic library can be arranged on request, please contact a member of staff for assistance.
Plastic magnifying sheets are available from the Information Hub.
Further Information
Please feel free to contact Library Membership for further information or to make an appointment to discuss any special requirements.
Phone: +44 (0)1273 873510
Email: library.membership@sussex.ac.uk