Human Resources

Employee Assistance Programme

The University of Sussex is not just an internationally renowned, research-led institution, it is a community of colleagues who support each other across all of our activities.

Sometimes we can all find it a struggle to balance the demands of work, family and relationships

As a member of staff you have access to a range of benefits that can be found on the Staff Reward and Benefits page.

There you will find a link to our Employee Assistance Programme (EAP) partners Health Assured. Health Assured are a specialist highly professional organisation that can provide a range of help at difficult times. There is a 24 hour / 365 days-a-year telephone help line that can provide counselling and specialist advice on a range of matters.

In some circumstances, if face-to-face counselling is appropriate this will be arranged with a suitable counsellor that is convenient to you.

You can call the EAP helpline on 0800 316 9337

The service is confidential and staff can self-refer themselves. There is no need to inform your line manager and Health Assured will keep all their contact with you completely confidential. Whether is it a family matter, moving house, moving job, a major life event, neighbourhood concerns, consumer rights, or even a brush with the law, they can provide advice and help - and signpost you to more specialist services if they think that you need to access them.

Health Assured can be contacted by either:

Telephone - Tel. No.: 0800 316 9337 - 24/7, 365 days a year

Mobile / Tablet - iOS and Android App – search “My Health Advantage” access code: workhealth

Online – Visit Using access code: worklife  and password: worklife



As a member of staff at the University of Sussex you also have free access to the My Health Advantage app: 


'My Health Advantage', is an evidence based smart phone app providing in-depth tools and support for anyone to improve their mental wellbeing, this replaces the previous “Thrive” App that was available with the University’s previous supplier.

How to access the My Health Advantage App:

Step 1. Download the app from either Google Play or App Store.

Step 2. Enter the access code “workhealth”

Step 3. Enter a few personal details and you’re set to use the app.


Our on site Occupational Health team are still here and continue to offer advice on health, safety and wellbeing at work. Referral to occupational health is via your Line Manager or HR. Read more about Occupational Health at Sussex.