IT Services

Information for staff

This page has links to useful information to help you use the University's IT systems.

Getting started with IT at Sussex

Use our short video introductions and the staff IT guide to get set up with the essentials.

cover of the guide book Information technology at SussexInformation technology at Sussex
The IT guide for staff (PDF version)

video screenshot showing password changeChanging your password
Video: how to change your password

video screenshot showing additional calendars in OutlookOther calendars
Video: adding shared calendars to Outlook

video screenshot showing file storageWhere to save files
Video: saving files securely in your Sussex file space

video screenshot showing Sussex directSussex Direct
Sussex Direct: manage your personal information

video screenshot showing printer setupAdd a printer
Video: connect your PC to a printer

video screenshot showing webmail login screenUsing the database
Video: update information in the central University records

video screenshot showing University dates in your calendarUniversity key dates
Video: how to add University key dates to your calendar

video screenshot showing webmail login screenUsing webmail
Video: get to your email wherever you are with webmail

video screenshot showing signature setup screenSet up a signature
Video: set your email signature in Outlook

video screenshot showing software installationInstall extra software
Video: getting additional applications

Your IT account

About your IT account
Your IT username is usually made up of your initials, followed by a number, such as: ano23. When you first start at Sussex, you collect your username and password from our Service Desk in Shawcross.

New staff account
Request an account for a new member of staff.

Existing staff requiring additional access to Business Systems (Oracle Central database, Cognos Web Reports) should ask their manager to complete the form to request help with Business Systems.

Leaving the University
Your email and files when you leave.

Getting help

Frequently Asked Questions
Find the answer to your questions online.

How to guides
More in-depth guidance on a wide range of topics.

Contact the IT Service desk
For support by email, phone or in person.

Audiovisual resources at Sussex
For urgent help with audiovisual equipment during teaching, call extension 8022.


Email

Email for staff and research students
The email and calendaring system for staff is Microsoft Exchange and you can connect to it with Outlook on a PC or Mail/iCal on a Mac.

Login to webmail
Your official Sussex email address will normally have your initials and surname, such as a.n.other@sussex.ac.uk.

Email on your phone (PDF)
Set up your phone to read or send your Sussex email.

File space

Your file storage space
Secure, backed-up file storage space, can be accessed directly from any IT Services computer on campus.

Off-campus access to files
How to get access to your files when you are away from the office.

Where to save files
The best way to manage your files to make sure they are safe and easy to use.

Research data
Dedicated systems for large volumes or specialised data collections.


Computers and equipment

Your staff computer
University staff usually have a Windows or Mac computer in their place of work.

Buy computers
Replacing or purchasing new computers for staff.

Mobile devices
Replacing or purchasing mobile devices for staff.

Centrally funded workstations
Computers for staff are managed under a scheme which gives senior staff control over how computers are allocated.

Request help or report a problem
If you need IT Services to make a change to your computer or to tell us about a fault.

Software

Software on staff computers
We set up both PCs and Macs with a standard system including operating system, Microsoft Office, virus checker, firewall plus additional software.

Staff discounts
Details of companies who offer software at reduced prices for members of University staffs.

Software for personally owned computers
Programs you can install on your own computer.

Annual Software Review
IT Services perform an annual software review to identify the applications that will be needed for teaching and learning in the next academic year.


Staff printing

Following a visit to HR on arrival, new staff will be assigned a role in the central database. Once this has been done, IT Services printers in offices should be available to their account within 24 hours.

If you use a Mac and the printers have not yet been set up, please contact Staff Desktop Support for assistance.

Your own devices

Connect to wi-fi
Connect your own computer or mobile device to the wi-fi network eduroam.

Buying a computer
Advice on buying a PC or Mac.

Staff discounts
Details of companies who offer software at reduced prices for members of University staff.


Training

List of courses
All training sessions organised by IT Services are available to staff, including some staff-only topics.

How to book
Book directly though Sussex Direct. Courses are free but there is a charge for non-attendance.

Service development

Project management
Our process for managing changes to systems and services.

Current projects
The major projects we're working on at the moment.

Useful links

Using Dropbox
How to use file sharing services.

Working from home
Getting access to everything you need when away from the office.

Windows 7
Moving to Windows 7.

Sussex Mobile
The Sussex mobile phone app has maps, timetables and other useful functions.

Staying safe

An essential guide to phishing

Protect yourself against fraud emails and scams.

Security and housekeeping

Keep your computer up to date and safe from attacks.

See also

Business applications
Login to the central database, web forms, Agresso and other business systems.

Sussex Direct
Manage your personal information such as your telephone extension, room number, parking permit, library access and teaching tasks.

Study Direct
E-learning environment where tutors post lecture notes, recordings and resources for students to view or download.

Videoconferencing
Use the dedicated videoconferencing room for staff or set up a conference from your desk.

Lecture capture
How to record lectures and make them available to students.

Updated on 5 June 2017