Sussex Estates and Facilities

Print and Reprographic Unit SLA

 

Central Reprographics Service
Service Level Provision

The Print Unit will provide an assisted photocopying and digital printing service, including black and white and colour copying/printing and binding, between the hours of 9.00am and 5.00pm, Monday to Thursday, and 9.00am and 4.30pm on Fridays, in York House undercroft.

Where possible all work requests will be completed by the date stated on the requisition. Undated requests (including those marked 'ASAP') will be treated as non-urgent.

At peak times a first come, first served system will apply. We offer no guarantees that requested deadlines will be met at peak times.

Turnaround time is normally 5 working days from receipt of order, subject to size and complexity of the job. In September/October turnaround time is up to 10 working days due to the volume of work during this period.

Responsibilities of users

To ensure that photocopying work is submitted in good time to allow its completion within service hours.

To allow a minimum of 5 working days for completion of submitted work except where faster turnaround has been agreed in advance. To allow 10 working days for completion of work in the September/October period.

Managed Printing Service
Service Level Provision

The Print Unit will provide a managed printing service between the hours of 9.00am and 5.00pm, Monday to Thursday, 9.00am to 4.30pm Friday.

All printing work will be placed with a University-approved supplier, except where the work cannot be undertaken by such a supplier.

The Print Unit will provide estimates for printing work to requestors as required, within 5 working days of enquiry.

The Print Unit will provide proofs in an appropriate format of all jobs prior to printing.

Turnaround time is normally 5 working days from receipt of proof approval, subject to size and complexity of the job. For large or complex jobs, turnaround time is up to 10 working days from proof approval. Requestor to be informed where turnaround time exceeds 10 working days.

All externally sourced printing will be recharged to the requestor at cost plus the contract charge of 11.11% of the value of the job.

Responsibilities of users

To ensure that all printing work is undertaken by an approved supplier, except where authorised by the Print & Reprographics Manager.

To provide an official purchase order for the full value of the job on placement of order.

To check all proofs carefully and provide written approval prior to printing. To accept responsibility for copy errors not picked up at the proofing stage.

To allow a minimum of 7 working days (including proofing time), plus a minimum of 5 working days where typesetting is required, for the completion of work requests. To give notice of time-sensitive jobs in advance; lead times for such jobs to be set by agreement with the Print & Reprographics Manager.

ID cards
Service Level Provision

Where staffing levels allow, the Print Unit will provide a free University ID card to all new students and staff on request, between the hours of 9.30am - 12.30pm and 2.30pm - 4.30pm, Monday to Friday. ID cards will not be issued to requestors outside these times except by prior appointment. Group bookings to be made at least 24 hours in advance. 

The Print Unit will provide replacements for lost/stolen ID cards on request, at the times stated above. Stolen cards to be replaced free of charge upon receipt of a valid police crime number. Lost or damaged cards to be charged at £10.00 each.

Normal opening times may be subject to revision when other commitments require the Print Unit to be secured, for example during Exam paper production periods. Revisions to standard hours will be published in advance on the Print Unit web pages.

During Registration, the Print Unit will relocate the ID card production service to an agreed venue (usually Bramber House) in order to accommodate the increased volume of ID card requests. ID cards will be unavailable from York House at this time.

Responsibilities of users

To apply in person to the Print & Reprographics Unit, York House, with proof of identity, within the specified service hours.

To provide a valid police crime reference number or pay £10.00 each for replacement ID cards.

To abide by the Terms and Conditions of use of student ID cards as set out on the Print Unit ID cards web page.

Deliveries
Service Level Provision

Completed print/copy jobs will be dispatched to the reception or porter's office nearest to the requestor's location via the internal post/delivery service, accompanied by a delivery note, except where other collection or delivery arrangements have been agreed in advance. 

The Print Unit is not responsible for work once it has been signed for by premises staff at the delivery point.

Responsibilities of users

To accept responsibility for jobs once dispatched via internal post. Where this is not acceptable, to notify the Print Unit in advance and to agree to collect finished jobs from the Print Unit.

To agree other special delivery arrangements with the Print & Reprographics Manager in advance where required.