Working and teaching remotely

Latest update

As most staff are now working from home, we want to ensure that you have access to all of the tools, channels and software you need to continue teaching and working. IT Services and the Technology Enhanced Learning team (TEL) are currently focused on developing new solutions and technologies, and updating all our guidance materials for working remotely.

Please use the resources below to bring yourself up to speed on the new working arrangements, and check this page regularly for new information as the situation develops and new resources come online.

Practical tips for improving your broadband speed

Ofcom has provided a list of tips – such as connecting to your router using a cable instead of relying on wi-fi.

Getting to grips with teaching online

New canvas site

TEL have worked with the  Pro Vice Chancellor for Education and Students, Kelly Coate, and colleagues across Sussex to create a new Canvas site - Maximise your Learning Online - with guidance on how to study online. Staff and students can  self-enrol now. Please also take a look at the Teaching Online, Learning Anywhere site for guidance on moving to online teaching - this will continue to be updated with new material over the coming days.

How to access your files

Box is the replacement for our older University file systems (N and G Drives). New guidance shows you how to move files to Box and work from Box 

How to call, chat and facilitate meetings 

Skype for Business

The main communications tool for University staff working remotely is Skype for Business. It comes as part of Office365, which we recommend you download and install for free. Skype for Business is not suitable for teaching 

Microsoft Teams 

Where staff are already using Microsoft Teams, this tool can also be used for calling, chat and video conferencing. Microsoft Teams is not suitable for teaching


We have now secured the extremely popular video and chat platform Zoom which is now ready for you to use, through a special license we have secured for you with Zoom.  Zoom is a cloud-based service you can use to virtually meet with students and staff - either by video or audio-only or both. You can do this while conducting live chats and record the sessions to view later.

You may have already set up your own Zoom account before now. While you’re free to continue using that account, the University’s institutional account offers some real advantages - meetings can be longer than the standard 40 minutes and up to 300 people can be included at a time. Unlimited cloud storage will also be available. Remember that you can update your privacy settings too on sites like Zoom.  We'll provide more advice soon.

How to access the programmes you use the most, with Office 365

Installing Microsoft Office - including Skype for Business, Word, Excel, PowerPoint, OneNote, Access, Publisher and Outlook - on personally-owned computers and mobile devices at no cost, and accessing 1TB of free storage.

Recreate your office with Microsoft Teams

Teams is a digital version of an open office space - a chat, calling and collaboration platform designed to simplify group work and enhance collaboration by providing an alternative to email. More information.

Software you can install at home

Over 100 different software titles which can be installed on personally-owned computers, including Adobe Creative Cloud and MindView. 

How to seek help 

For queries about working remotely, please firstly refer to the information at the top of the ITS homepage. It’s being developed rapidly so please check back regularly. If you don’t find what you need, please contact the IT Service Desk for support by logging a support ticket online or calling 01273 678090.

For queries about teaching remotely, please email:

As you can imagine, TEL and the IT Service Desk are handling a much higher volume of enquiries than usual, and they will respond as quickly as possible.