Finance Division

Masters tuition fee deposit refunds

Refunds of the deposit will only be made in extremely limited circumstances and will not be given if you change your mind and decide you no longer want to take up your place. Once you have paid a tuition fee deposit a refund will only be issued if one of the following grounds applies:

  • If within 14 days of receipt of payment of the deposit you request a refund; or
  • If, in the year for which you have accepted an offer to start a taught Masters course and paid a tuition fee deposit, the University cancels the course; or
  • The University is unable, for reasons outside of its control, to issue a CAS; or
  • If you have been refused a visa unless there was a clear error or omission made by you in your application which is given by the UKVI as a reason for refusal (e.g. false documents were supplied).  The Visa Refusal letter issued by the Home Office must be submitted with any request for a refund, as evidence, which will be considered by the University in determining whether a refund will be given.

If there are severe, unanticipated and exceptional circumstances beyond your control which justify and prevent you from arriving to start study you should contact the International Office at the University. If there is an option to defer your place then the University will hold the deposit to use for the following year’s course of study. If this is not an option, then the University will require details and evidence of the extenuating circumstances and shall consider whether a refund can be made. 

Any applications for a refund of a tuition fee deposit paid under this policy must be made in writing to the International Office as soon as possible and, if the academic year has already started, within 3 weeks of the commencement date of the academic year for new students. The international Office will assess your request and if they decide you are entitled to a refund will notify the Finance department. Refunds processed by the Finance Division are governed by a strict set of policies and procedures, to ensure that financial and money laundering regulations are complied with. Approved refunds will be processed in accordance with the University Refund Policy.

In the case of deposits this is normally via Western Union. Refunds will be made at the rate of exchange in force on the date the refund is processed. Any charges levied by the receiving bank will be paid by you. Neither the University nor Western Union shall be liable for any shortfall due to exchange rate fluctuations