Estates

Postal services

To request support, such as courier services or international mail, contact the helpdesk at estateshelpdesk@sussex.ac.uk.

All main campus mail points are attended to daily for collections and deliveries.

Consult the Residences page for information on accommodation addresses on campus.

Courier services for staff

Courier services are available to University schools and departments via SEF.

  1. Contact the Service Centre at estateshelpdesk@sussex.ac.uk, with details of your delivery as below.
  2. SEF will arrange the consignment, collect the item, and will bill your school or department at no additional charge to the cost of the consignment.
  3. The item will be posted out at the earliest possible delivery date.

You will need to provide the following details to arrange courier services. We cannot arrange delivery of hazardous items, or certain consignments for Life Sciences and BSMS. This service is not available to students.

  • what the item is
  • where our staff can collect it (building and room number)
  • full delivery address
  • approximate size and weight (if known)
  • value per item
  • subproject code
  • date to be collected by courier
  • date to be received by the recipient
  • an e-mail address to send delivery tracking information to
  • a contact telephone number

Please be aware that we must receive all of the above information before we can provide a quote for delivery.

Internal and incoming mail

Incoming mail delivered to staff at the University will be collected centrally at the mail room, and then delivered to locations (e.g. offices, schools and mail points) during the day.

Internal mail is collected from designated drop points twice per day during scheduled post rounds, in the morning and the afternoon. The mail room will sort all incoming internal mail in the same manner as incoming items, ready for the next scheduled mail round.

Sending mail externally

Mail operatives will collect outgoing post from a central location per school or directorate through the working day. This outgoing post will be returned to the central mail room no later than 3.30pm.

All 1st class, 2nd class and international mail, and special or signed-for items, are collected and handled by Royal Mail.

Large deliveries and international packages are delivered via DHL, and must be booked via the Estates Helpdesk.

Assistance with large items for delivery

To request assistance with large items for delivery, complete a delivery assistance form and send it to the Estates Helpdesk. Our Logistics team will then get in touch to support with your delivery.

Posting of international mail

International mail must include all customs forms (import and export) before being submitted to the Estates Helpdesk for delivery. International customs forms will be provided by the Logistics team if these are not available.

For parcels, all relevant details (weight, measurements, contents, etc.) must be provided via the Estates Helpdesk before the mail can be delivered.