• Welcome
• Estates Helpdesk
• Services
• • Emergencies
  • Security
  • Maintenance
  • Transport
  • Grounds
  • Launderette
  • Portering and Logistics
  • Postal services
  • Waste and Recycling
  • Frequently asked questions
  • Residences
  • Cleaning
• News and events
• Projects
• People and contacts

Residences

The Estates team provides general services for living in University-managed accommodation, including cleaning, portering, maintenance, and security.

For general non-urgent issues such as repairs, maintenance, cleaning etc., visit your local reception during the opening hours below and a porter will be available to assist.

Collecting mail and packages

Letters and small packages will be delivered to your mailbox, at your local residential reception. Larger packages and signed-for items will be held at reception, and a delivery note will be left in your mailbox notifying you that your package is ready to collect.

You can collect any packages you have waiting during usual reception opening hours.

Mail for students no longer resident at the University will be returned to the sender if the address is shown on the envelope, or returned to Royal Mail if no address is given.

Housekeeping

Cleaning services are carried out Monday to Friday. Your cleaning day is displayed in your flat’s kitchen or common area.

Our housekeepers only clean student rooms during vacations or for a change of occupant. Residents are responsible for keeping their rooms clean and tidy.

En-suite facilities in residences are cleaned once per month, for which students will be given at least 24 hours notice.

Communal areas including kitchen areas, washrooms, TV rooms, foyers and hallways are cleaned once per week.

Emergencies

If you have an urgent problem when out-of-hours, visit our 24/7 reception in Bramber House or call 01273 67 8323 for out-of-hours support. East Slope and Stanmer Court residents can visit their 24/7 receptions directly.

If you have another emergency that cannot wait until the morning, call Security on 01273 87 3333. For more information on who to contact in an emergency, consult the emergencies page.

Contacts and receptions

All residential issues (e.g. maintenance and repair) need to be taken to your porter/reception in the first instance. Repairs and maintenance will be carried out in line with our escalation process.

Residential receptions are open during the following hours. Only emergency requests will be dealt with outside of these hours.

* Contacts marked with an asterisk are extensions usable only via phones provided in every room.

Residential Building Managers

Please ensure you contact your porter or reception in the first instance before escalating to the Building Manager.

Residence	Building Manager or Supervisor	E-mail Address
Stanmer Court	Alex McNamee	A.McNamee@sussex.ac.uk
Northfield and Lewes Court	Edina Karacs	E.Karacs@sussex.ac.uk
East Slope	Yordan Karadzhov	Y.Karadzhov@sussex.ac.uk
Brighthelm, Swanborough and Norwich House	Tunde Szabo	T.Szabo@sussex.ac.uk

Residential Addresses and Postcodes

When sending mail to campus residents, you must preface with the recipients' full name, and their specific flat/building and room number to help us quickly store your package for collection. Please ensure that the specific campus address is included, especially when autofilling on websites such as Amazon using the relevant postcode.

Brighthelm, University of Sussex, Falmer, Brighton BN1 9SA

East Slope, University of Sussex, Falmer, Brighton BN1 9RJ

Lewes Court, University of Sussex, Falmer, Brighton BN1 9RU

Stanmer Court, Lewes Road, Falmer, Brighton BN1 9PU

Swanborough, University of Sussex, Falmer, Brighton BN1 9NZ

Northfield, University of Sussex, Falmer, Brighton BN1 9BJ

Norwich House, University of Sussex, Falmer, Brighton BN1 9QS