Sussex Estates and Facilities


See detailed information on what services SEF provides at the University of Sussex, residential postcodes and addresses, and how to get in touch.

If you are a student resident, see how to report a problem in your residence.

Your porter can usually help if there is a problem with your accommodation, such as a maintenance or cleaning issue.

The 24/7 residential reception is located at Bramber House, opposite the Student Centre.

24/7 residential services are available at East Slope and Stanmer Court, and overnight support is available at Kings Road. All other residences please contact the Bramber House reception at 01273 67 8323 for urgent out-of-hours support.

Information about SEF for residents

Sussex Estates and Facilities (SEF) are responsible for providing general services for living in University-managed accommodation, including cleaning, portering, maintenance, and security.

For most issues and enquiries, your porter is available at your local reception during the day. For general non-urgent issues such as repairs, maintenance, cleaning etc., your porter should be your first point of contact - they will record and investigate your issue and ensure that it is resolved as quickly as possible.

Your porter is also responsible for your mail, which can be found in mailboxes in the porter's lodge. For more information regarding your porter and mail services, consult our postal services page, or see below for the general address of each University residence. The operating times for porters can be found below.

Please do not contact the Service Centre to report an issue in residences, as your porter will assist with the issue instead.


If you have a problem when out-of-hours, we also have a 24-hour Residential Reception in Bramber House you can contact. If you have a maintenance emergency (e.g. a flood or a power outage), then call ext. 7777 (01273 87 7777), or your porter if living off-campus.

If you have another emergency that cannot wait until the morning, call Security on 01273 (87) 3333, or call 999 if living off-campus. For more information on who to contact in an emergency, consult the emergencies page.

Residential porter contacts

All residential issues (e.g. maintenance and repair) need to be taken to your porter/reception in the first instance. Repairs and maintenance will be carried out in line with our escalation process.

Residential receptions are open during the following hours. Only emergency requests will be dealt with outside of these hours.

If your local reception is not open 24-hours, please contact the 24/7 Bramber House residential reception on 01273 67 8323 for urgent out-of-hours support.

ResidenceE-mail AddressPhone NumberOpening Hours
Stanmer Court 01273 67 8938 24 hours
Brighthelm, Swanborough, and Norwich House 01273 87 3482 or Ext. 25246* 8.30am to 5pm (weekdays)
East Slope 01273 67 8866 24 hours
Northfield 01273 87 7148 8.30am to 5pm (weekdays)
Lewes Court 01273 67 8687 Closed for the summer - please visit Northfield reception
King's Road and Off-Campus 01273 32 3549

Weekdays: 8am to 12noon; 8pm to 8am (closed 12noon to 8pm)

Weekends: overnight only, 8pm to 8am

* Contacts marked with an asterisk are extensions usable only via phones provided in every room.

Residential Building Managers

Please ensure you contact your porter or reception in the first instance before escalating to the Building Manager.

ResidenceBuilding Manager or SupervisorE-mail AddressPhone Number
Stanmer Court Nic Thomas 01273 67 8344
Brighthelm, Swanborough and Norwich House Edina Karacs 01273 87 3178
East Slope Yordan Karadzhov 01273 67 8236
Northfield and Lewes Court Alex McNamee 01273 87 7244
King's Road and Off-Campus Tunde Szabo 01273 32 3549
Residential Addresses and Postcodes

When sending mail to campus residents, you must preface with the recipients' full name, and their specific flat/building and room number to help us quickly store your package for collection. Please ensure that the specific campus address is included, especially when autofilling on websites such as Amazon using the relevant postcode.

Brighthelm, University of Sussex, Falmer, Brighton BN1 9SA

East Slope, University of Sussex, Falmer, Brighton BN1 9RJ

Lewes Court, University of Sussex, Falmer, Brighton BN1 9RU

Stanmer Court, Lewes Road, Falmer, Brighton BN1 9PU

Swanborough, University of Sussex, Falmer, Brighton BN1 9NZ

Northfield, University of Sussex, Falmer, Brighton BN1 9BJ

Park Houses

Norwich House, University of Sussex, Falmer, Brighton BN1 9QS