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How do I reconnect my iPhone after a new security certificate is applied to eduroam?

  1. When prompted to trust the new certificate click 'cancel'.
    This will disconnect you from eduroam.  If you have mobile data, please follow the steps below.  If you aren't able to use the internet over 3g/4g, please connect to the network and then follow the instructions below.
  2. Navigate to and sign in. 
  3. Click on the green 'Set up my connection' link

    Set up your connection
  4. Click on the link for your suggested platform 

    Download configuation

  5. This will prompt you to install a new profile which includes the new certificates

    Install profile

  6. Your device will prompt you for your passcode to install the new profile 


  7. Proceed through the installation filling out the required information: 

    Follow through

    Follow through 2

  8. Enter your when prompted

    Enter username

  9. Also enter your password when prompted.  You can now connect to the eduroam network as normal

  10. Enter password

Your device will then confirm the installation of the profile was successful 

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This is question number 2859, which appears in the following categories:

Created by Alexander Butler on 3 November 2017 and last updated by Alexander Butler on 25 June 2018