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Why has Outlook lost my settings?

In some circumstances, when you log in to a different computer, Outlook will ignore your normal settings and try to set up a new profile for you.

Outlook welcome wizard

This happens when you use Outlook on a computer which has a slightly different version of Microsoft Office. This can happen for example when a member of staff, who normally uses a PC in their office, logs in to a student computer. Instead of using your normal settings, Outlook will always set up a new profile for you. It's not possible to change this behaviour but there is a relatively quick workaround:

1. When you are see an Outlook window prompting you to set up a new profile, just follow the process through, entering your email address when prompted, until Outlook opens.

2. Close Outlook and then go to the Windows start button and click on Control Panel.

3. Go to User Accounts and then Mail (32-bit)

4. Click the Show profiles button and select the option to "Always use this profile" and from the drop-down list, select "BACKUP OF Sussex Exchange". If there is more than one of them, choose the most recent - which will be the one with the highest number at the end.

5. Click OK and close the Control Panel windows, then launch Outlook again. It should now open with all your normal settings.

You normally only need to do this the first time you encounter a new version of Microsoft Office - after that, your settings should be remembered.

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This is question number 2738, which appears in the following categories:

Created by David Guest on 10 August 2015 and last updated by Richard Byrom-Colburn on 20 October 2016