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Why doesn't the web address for OWA load immediately in my Chrome web browser?

When you type in the URL for Outlook Web App (OWA) or click on a link for it using the Google Chrome web browser, you may find that the page does not respond, and you have to click in the address box and press enter again before the page displays.

This is due to an incompatibility between Chrome and Microsoft Outlook. Both parties are looking into the problem but it may be some time before it is resolved.

In the meantime, you can get around the problem simply by clicking in the address bar and pressing enter although a fuller description and some alternative solutions are given below.

Technical details
The problem is caused when the Chrome browser sends an abbreviated handshake to establish a secure connection. This approach has been proposed by Google as a way of speeding up the time it takes to complete the handshake process but it has not yet been universally adopted. One of the technologies that has yet to implement the method is Microsoft's Threat Management Gateway (TMG) which controls access to the University's Exchange server. As a result, the abbreviated handshake sent by Chrome is ignored by TMG because it is not in the expected format.

If a handshake attempt fails, Chrome makes the handshake in the conventional manner on the second attempt.

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This is question number 2460, which appears in the following categories:

Created by David Guest on 20 February 2012 and last updated by Richard Byrom-Colburn on 21 October 2016