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Why do I receive an error when attempting to use the "Send E-mail" feature in Word?

Microsoft Word 2016 allows you to send your current document as an email attachment. This can save time but only works if your default email program is set up correctly.

You can use this feature by clicking on the File Tab then Share then Email but if you receive an error message, check that your email program is set up as the preferred means of sending emails.

To check this:

  • Right-click on the Start Menu icon and click on Settings
  • Click Apps
  • Click on Default apps, in the left-hand menu and check that your email program (e.g. Microsoft Office Outlook) is specified under E-mail
  • If not, change it and then exit the settings screen

FAQ 2338 Screenshot

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This is question number 2338, which appears in the following categories:

Created by David Guest on 21 June 2011 and last updated by Frank Melmoe on 23 March 2020