School of Engineering and Informatics (for staff and students)

Emergencies, accidents and near-misses

In an emergency, please call the 24-hour Emergency hotline on x 3333 (external line: 01273 87 3333)

The call goes through to Security who will arrange for a Mobile First Aider to attend the first aid call.
If the emergency services are required, Security and the mobile first aider will co-ordinate the response.

If the condition of the person(s) involved does not warrant involving the emergency services, but they still need to be transported off-campus, this will be arranged by the member of the Security team, the Mobile First Aid team or the portering team in attendance at the incident.

The School also operates a register of First Aid volunteers, who may be able to render assistance faster because they are closer to the action.

The University summary of Emergency Procedures is here:

If something needs to be urgently fixed (because it presents a hazard), call Estates Service Centre on x 7777.
For less-urgent repairs, please email the Estates Service

Make sure to explain the nature and risk rating of the hazard when contacting the Service Centre to raise a Work Order.  This should help the Service Centre assign the appropriate level of urgency rating to the Work Order.

Information the Service Centre will need:

  • Your name
  • Your contact details (telephone number and email address)
  • Your location, site or building name
  • Fault location (site, building name, floor and area)
  • People affected and the impact of the fault
  • As much information as possible regarding your problem or request

SEF contract postulates 20 minutes' response window for life-critical issues.

If you need assistance in the aftermath of an accident / incident or after a near-miss, please contact the central University Health & Safety Office

  • In Health & Safety terms, an accident is a separate, identifiable, unintended incident, which causes physical injury. There must be an identifiable external event that causes the injury, eg a falling object striking someone.
  • An incident is an occurrence with potential to cause injury. Examples are walls collapsing or spills of hazardous substances.
  • A near miss is defined as "an unplanned event that did not result in injury, illness, or damage – but had the potential to do so".  Near misses need to be investigated, as they are often important indicators of weak points in the current risk control measures, and lessons learnt can prevent an actual accident from happening. For example, you spot the hole in the pavement just at the last minute and manage to step over it. If the first person noticing the hole reports the damage, it can get fixed, removing the hazard.

The Health and Safety Executive website is a good source of further information (

As general preparation, please take the time to read the University's accident reporting procedures:


School of Engineering and Informatics (for staff and students)

School Office:
School of Engineering and Informatics, University of Sussex, Chichester 1 Room 002, Falmer, Brighton, BN1 9QJ
T 01273 (67) 8195

School Office opening hours: School Office open Monday – Friday 09:00-15:00, phone lines open Monday-Friday 09:00-17:00
School Office location [PDF 1.74MB]