Sussex Estates and Facilities

Non-Residential Portering


All requests for reactive and ad hoc portering services should be made through the Service Centre:

T: 7777 (external: 01273 87 7777) - 24-hour line

There are a number of facilities services - portering, mail and waste removal - that play an important role in keeping the University premises functioning. These services are provided by residential and non-residential portering, and are raised via the Service Centre.

Non-Residential porters, providing services for the office and academic space, are managed by their zone's Building Manager.

  • Requests for reactive portering services, including office moves, should be made via the Service Centre.
  • Urgent requests for help from portering and logistics should be made to the Service Centre.
  • During the core operational hours of 08:00 – 17:30, Monday to Friday, the members of the portering and logistics team will respond to requests from the Service Centre.

Non-Residential Portering and logistics operational hours:

  • 07:30 – 19:30 Monday to Friday during term time
  • 07:30 – 18:30 Monday to Friday during vacations

Mail Services

  • We operate an internal mail service to all members of the University.
  • All student mail will be redirected to their accommodation address if the recipient lives on campus.


  • Small storage rooms are maintained by portering staff if space allows in building.
  • Sussex Estates and Facilities is signed up to make use of Warp-It to facilitate the removal and acquisition of furniture, as well as the minimalisation of waste through the re-use service.

Furniture Moves

  • Our staff will move any item across the site within the bounds of the manual handling procedure.
  • This includes office furniture to facilitate office movements as required.

Health & Safety, Security, Cleaning and Maintenance

  • We ensure that corridors and common areas are maintained in a state of general tidiness, and are kept clutter free.

General Teaching Space (GTS)

  • We oversee all general teaching spaces and keep up-to-date stocks of materials needed for the rooms.  The cleaning team are responsible for setting up rooms prior to use.

Waste & Recycling

  • Our porters facilitate the handling of Waste and Recycling on campus. This includes moving waste to the external bin areas and keeping these areas clean and tidy.
  • Any ad-hoc requests for waste removal, for example to clear excessive waste generated in an area, packaging, or waste from a reorganisation, should be made to the Service Centre.


  • Porters unlock and lock external and common areas of use Monday to Friday, and liaise with the Security Office as necessary. The Security Team has mobile security officers providing 24/7 coverage which ensures that two mobile guards will be on patrol at all times. These officers carry out regular and random patrols including external checks of all residences and internal checks of those which do not have a 24-hour reception and portering service.
  • The night porters at residences have SIA accreditation and will carry out regular internal and external patrols.

Unlocking and locking buildings

  • Unlocking and locking buildings is carried out by porters and the Security Team, but cleaners also carry keys as they carry out much of the cleaning to offices and academic spaces outside the core hours.
  • If you need access to a building, call the Service Centre during working hours, or Security when out of hours. Identification will be required.

Lost Property

  • Porters retain any lost property in the lodge for a short while prior to transporting to the Security Office.

Health and Safety

  • Porters report any relevant issues and to make sure that local safety rules are adhered to.
  • Porters act as Floor Wardens in the event of an evacuation.


  • We maintain a local register of keys, both main and spare, and will order in new keys as required.
  • If any staff are in need of key copies, contact the Service Centre or your Building Manager.