Sussex Estates and Facilities

People and contacts

For all requests relating to maintenance and repairs, please contact the Service Centre:

T: 7777 (external: 01273 87 7777) – 24-hour line.

E: service.centre@sef.fm

Emergency

T: 3333 (01273 87 3333) 

Feedback

For comments or feedback about the Service Centre & its services, please fill out our feedback form.

Social Media

https://twitter.com/SEFLLP

Reception and Main Office

Hastings Building, University of Sussex, Falmer, Brighton, BN1 9RJ

Key Contacts
Customer Service
Energy & Environment
  • Matthew Arnold, Energy Manager. (67) 3517. Matthew.Arnold@sef.fm
  • Ashley Wilcox, Grounds Manager. (87) 2730. Hastings Building. Ashley.Wilcox@sef.fm
  • Violetta Wolska, Cleaning Operative (Recycling)
  • Nelly Puma, Cleaning Operative (Recycling)
  • Attila Dicso, Cleaning Operative (Recycling)
  • Beata Szepsi, Cleaning Operative (Recycling)
  • Gyorgyi Nagyne, Cleaning Operative (Recycling)
  • Iwona Matlak, Cleaning Operative (Recycling)
Finance
Grounds
Maintenance & Engineering
Non-Residential Facilities Management

Information on the Non-Residential zone structure and your assigned Facilities Manager can be found on our Facilities Management page.

Non-Residential Porters
  • Marie Whitbread, Mailroom Assistant. (87) 4403. Marie.Whitbread@sef.fm
  • Ashdown House, (87) 7798.
  • Genome Centre, (87) 7516.
  • Jubilee, (87) 2115.
  • Bramber House, (87) 3883.
  • Sussex House, (67) 8250.
  • Richmond, (87) 3718.
  • Chichester III, (87) 2799.
  • Arts B, (87) 2245.
Print & Reprographics Unit
Projects
Internal SEF Compliance and QSHE (Quality, Health, Safety and Environment)

Please be aware that the SEF QSHE team manages health and safety for our internal staff and contractors only.

For general health and safety concerns at the University of Sussex, please contact the University QSHE team.

Residences

Consult the Residences page for more information on contacting your Porter or Reception.

Security
  • Emergency: 3333 (01273 87 3333)
  • Security: 8234 (01273 67 8234)
  • Darryn Burton, Security Operations Manager. (67) 8234. Darryn.Burton@sef.fm
Transport
Complaints

Whilst we endeavour to provide a good service at all times there may be occasions when this does not meet your expectations. To help you understand how to highlight your concerns, we have a clear escalation route to help resolve any issues quickly and effectively.

In the first instance you should contact our Service Centre to report maintenance issues and your first follow up call should be to them as they have easy access to the entire SEF team on campus and can provide updates to you. However, if this is not progressing in accordance with your needs our Building Service Managers are on hand to listen and understand your concerns at a local level and can visit you in person if required.

Should a further escalation be necessary after this, our Head of Customer Service will review your expectations and the actions that have been taken so far.  They will provide you with information on what can be done to resolve your concerns and progress to a satisfactory conclusion.

If this is not achieved then a subsequent escalation may be made to our Partnership Director.

For more details on who to contact to submit or escalate a complaint, consult the Residential and Non-Residential Facilities Management pages.