People and contacts
For all requests relating to maintenance and repairs in academic buildings, please contact the Service Centre:
T: 7777 (external: 01273 87 7777) – 24-hour line.
Emergency
T: 3333 (01273 87 3333)
Feedback
For comments or feedback about the Service Centre & its services, please e-mail the Service Centre.
Reception and Main Office
Hastings Building, University of Sussex, Falmer, Brighton, BN1 9RJ
- Key Contacts
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Senior Leadership Team (SLT)
- Giles Warren, Partnership Director. Giles.Warren@sef.fm
- Helen Hardy, Head of Customer Service. Helen.Hardy@sef.fm
- Nicole Klesser, Head of Campus Facilities Management. Nicole.Klesser@sef.fm
- Andrew Hamilton, Head of Maintenance. Andrew.Hamilton@sef.fm
- Julian Salmon, Head of Projects. Julian.Salmon@sef.fm
- Paul Anderson, Communications Manager. Paul.Anderson@sef.fm
- Jem Bolton, Compliance Manager. Jem.Bolton@sef.fm
- Richard Metcalfe, Finance and Commercial Manager. Richard.Metcalfe@mitie.com
Services
- Service Centre: ServiceCentre@sef.fm
- Security: Security@sef.fm
- Print Unit: PrintUnit@sef.fm
- Transport Office: Transport@sef.fm
- Invoices and Accounts: Accounts@sef.fm
All residential receptions/porters are available on the Residences page.
- Customer Service
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- Helen Hardy, Head of Customer Service. 07484 051519. Helen.Hardy@sef.fm
- Sue Ashfield, West Campus Facilities Manager. 07341 683953. Sue.Ashfield@sef.fm
- Sol Salvage, East Campus Facilities Manager. 07385 956661. Solomon.Salvage@sef.fm
- Finance and Commercial
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- Richard Metcalfe, Finance and Commercial Manager. Richard.Metcalfe@mitie.com
- Claire Proud, Finance Support. Claire.Proud@sef.fm
- Grounds
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- Ashley Wilcox, Grounds and Pest Control Manager. Hastings Building. Ashley.Wilcox@sef.fm
- Lynne Saunders, Pest Control Technician. Hastings Building. Lynne.Saunders@sef.fm
- Maintenance & Engineering
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- Andrew Hamilton, Head of Maintenance. Andrew.Hamilton@sef.fm
- Andre Fourie, Electrical Maintenance Manager. Andre.Fourie@sef.fm
- Jack Somers, Building Fabric and Small Works Manager. Jack.Somers@sef.fm
- Craig Topliss, Mechanical Maintenance Manager. Craig.Topliss@sef.fm
- Emily Stanley, H&S Manager and Technical Advisor. Emily.Stanley@sef.fm
- Non-Residential Facilities Management
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- Nicole Klesser, Head of Campus Facilities Management. 07901 556741. Nicole.Klesser@sef.fm
- Claire Penta, Logistics Manager. 07484 547241. Claire.Penta@sef.fm
- Kamil Linkowski, Facilities Supervisor (Logistics). 07483 418995. Kamil.Linkowski@sef.fm
- Dario Hernandez Cordoba, Cleaning Manager. 07484 547292. Dario.Cordoba@sef.fm
- Diana Mayorga, Cleaning Coordinator. Diana.Mayorga@sef.fm
Information on the Non-Residential zone structure and your assigned Facilities Manager can be found on our Facilities Management page.
- Print & Reprographics Unit
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- Will Barker, Print Manager. (87) 7906, Hastings Print Unit. Will.Barker2@sef.fm
- Julie Brooks, Reprographics Assistant. Hastings Print Unit. Julie.Brooks@sef.fm
- Vicky East, Senior Reprographic Operator. Hastings Print Unit. Victoria.East@sef.fm
- Projects
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- Julian Salmon, Head of Projects. Julian.Salmon@sef.fm
- Adam Verden, Project/Space Manager. Adam.Verden@sef.fm
- Louisa Willard, Project Manager. Louisa.Willard@sef.fm
- Greg Smith, M&E Project Manager. Gregory.Smith@sef.fm
- Josh Bonnot, Building Surveyor. Joshua.Bonnot@sef.fm
- Julia McWhirter, Project Coordinator. Julia.McWhirter@sef.fm
- Residences
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- Alex McNamee, Northfield and Lewes Court Building Manager. (87) 7244. Alex.McNamee@sef.fm
- Edina Karacs, Park Houses, Brighthelm and Swanborough Building Manager. (87) 3178. Edina.Karacs@sef.fm
- Nic Thomas, Stanmer Court Building Manager. (67) 8344. Nichola.Thomas.1@sef.fm
- Yordan Karadzhov, East Slope Building Manager. (67) 8236. Yordan.Karadzhov@sef.fm
- Tunde Szabo, Kings Road and Off-Campus Facilities Supervisor. Tunde.Szabo@sef.fm
Consult the Residences page for more information on contacting your Porter or Reception.
- Security and Transport
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- Emergency: 3333 (01273 87 3333)
- Security: 8234 (01273 67 8234)
- Transport: 6538 (01273 87 6538). Transport@sef.fm
- Steve Brazier, Security Operations Manager. Steven.Brazier@sef.fm
- Riya Adams, Transport Services Manager. Riya.Adams@sef.fm
- Complaints
-
Whilst we endeavour to provide a good service at all times there may be occasions when this does not meet your expectations. To help you understand how to highlight your concerns, we have a clear escalation route to help resolve any issues quickly and effectively.
In the first instance you should contact our Service Centre to report maintenance issues and your first follow up call should be to them as they have easy access to the entire SEF team on campus and can provide updates to you. However, if this is not progressing in accordance with your needs our Building Service Managers are on hand to listen and understand your concerns at a local level and can visit you in person if required.
Should a further escalation be necessary after this, our Head of Customer Service will review your expectations and the actions that have been taken so far. They will provide you with information on what can be done to resolve your concerns and progress to a satisfactory conclusion.
If this is not achieved then a subsequent escalation may be made to our Partnership Director.
For more details on who to contact to submit or escalate a complaint, consult the Residential and Non-Residential Facilities Management pages.